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Conditions.
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ACCEPTANCE OF BOOKING CONDITIONS:
Any use of the website, or written communication with
Red Dot, for the purposes of travel arrangements, confirms
that you are aged 18 or over and that you fully accept
these booking conditions. If you have not read the booking
conditions, you should not use the site.
CONFIRMING YOUR HOLIDAY:
Upon receipt of a confirmation invoice, you must immediately
enter the Red Dot online payment centre and confirm that
you accept our booking conditions. We require a deposit
of £150 per person (or full payment if the cost
is less than £150). Payment should normally be made
within seven days. In the case of late bookings –
defined in this case as bookings made less than seven
days in advance – payment must be received within
24 hours. We reserve the right to cancel your booking
in case of non-payment and will inform you of this. Bookings
should be paid either by:
(i) On-line credit card payment.
(ii) UK cheque, payable to Red Dot Tours, and sent to:
Red Dot Tours, Orchard House,
Folly Lane, Bramham, LS23 6RZ, West Yorkshire, UK.
(iii) Bank transfer. Further payments in line with booking
conditions. Travel insurance
cover is compulsory.
PAYMENT SCHEDULES:
Upon immediate receipt of confirmation invoice: £150
per person (or full payment if less than £150).
Not less than two months before departure: 100 per cent
of cost.
Late payments or bouncing cheques will be liable, at our
discretion, to an administrative charge of £5 and
risk cancellation.
On-line credit-card payments are subject to these additional
charges: £300 and under: £5. Above £300:
£10.
Customer must pay all bank charges in the case of a bank
transfer. There will be no additional postage fees or
booking fees.
CANCELLATION BY YOU:
Any individual, or individual member of a tour party,
wishing to cancel a booking with Red Dot Tours Ltd must
immediately notify Red Dot Tours Ltd in writing. If you
are in a group, merely informing your official tour co-ordinator
(even if in writing) may not be acceptable.
The following maximum individual cancellation charges
will apply at our discretion, for any unrecoverable costs
and admin charges:
After payment of deposit: £150 per person (or full
cost of booking if less than £150).
Less than two months before departure: 50 per cent of
holiday cost.
Less than one month before departure: 100 per cent of
holiday cost.
Any group cancellation must be confirmed in writing by
the tour leader.
We reserve the right to hold each individual responsible
for a group cancellation, and levy the appropriate penalties.
NOTE: If the reason for cancellation is covered
by your insurance policy, you may be able to reclaim these
charges.
CANCELLATION BY US:
We regard your holiday seriously. But we reserve the right
to cancel your holiday because of unforeseen circumstances.
In this event we will return all money paid by you and,
wherever possible, offer an alternative holiday of comparable
type and quality for your consideration. We cannot be
held liable for any incidental expenses that may be incurred
by you during arrangements for a holiday that is subsequently
cancelled by us.
INFORMATION PROVIDED BY YOU:
All information provided by yourself should be true and
accurate. We will treat it confidentially and not forward
it to any third party.
INFORMATION PROVIDED BY US:
Red Dot does not guarantee that all information available
is free from errors or omissions but we will use all reasonable
endeavours to correct any errors or omissions once notified
of them. Our opinions are our own. Whilst we rigorously
strive for accuracy, these opinions are necessarily subjective
to some degree. Occasionally, temporary local circumstances
-- for example, emergency maintenance work, power cuts
or off-season closure – can make advertised facilities
unavailable.
ITINERARY CHANGES MADE BY US:
All efforts will be made to provide your exact itinerary.
Red Dot Tours Ltd reserves the right, however, in unavoidable
or overriding circumstances, to make adjustments. All
efforts would be made to ensure that these adjustments
are in the spirit of the original itinerary and you will
be informed as soon as possible. If exceptional circumstances
(eg overbooking of hotel) demand an emergency change of
accommodation while you are on holiday, we will refund
you appropriately if the replacement hotel is cheaper
and pay you £25 compensation for the disruption
caused.
ITINERARY CHANGES REQUESTED BY YOU:
Red Dot aim to offer flexible itineraries. Once an itinerary
is finalised, requests for changes to a group or individual
itinerary will be considered, but they cannot be guaranteed
and may, under certain circumstances, incur an additional
premium.
BEHAVIOUR:
We expect reasonable behaviour at all times. If, in the
considered opinion of our representatives or suppliers,
your behaviour could cause danger, damage or persistent
offence (including racism), you will be informed of the
fact, and your holiday may be terminated without compensation.
This is for the safety and benefit of fellow travellers.
You may also be held responsible for wilful damage.
COMPLAINTS PROCEDURE:
Any complaints must be pursued as soon as possible with
the supplier of the service (eg hotel manager), our local
representative (if present), and our ground agents. If
matters are still not satisfactorily resolved, the complaint
must be put in writing within 24 hours and you must notify
Red Dot Tours Ltd immediately, by fax or e-mail, in a
further effort to rectify the situation amicably. We reserve
the right to refuse liability if this arbitration procedure
is not adhered to.
FLIGHT TIMES AND OTHER ESSENTIALS:
Check your flight times on receipt of your tickets carefully.
Minor adjustments to flight times may be made by the airline
after the issue of our confirmation invoice. We do not
accept responsibility for these. You must also ensure
that your travel documents, passports, visas, driving
licence, insurance details and moneys are in order.
FORCE MAJEURE:
We cannot accept responsibility for Force Majeure –
defined in these booking conditions as any specific event
which we, as the supplier of the services, could not reasonably
have foreseen, influenced or avoided. These include war,
or threat of war, riots, civil strife, terrorism, contamination,
extreme or unusual weather conditions, industrial disputes,
changes to sports itineraries, natural and nuclear disasters,
fire, flight cancellations or rescheduling by airlines
or any similar event beyond our control.
INSURANCE:
Every holidaymaker, without exception, must possess valid
travel insurance, and details of the policy must be stated
before travel. Individuals must ensure that this travel
insurance offers acceptable cover for the type of holiday
undertaken. Red Dot Tours offer a variety of insurance
packages for consideration. We will refuse travel for
all those inadequately insured.
INNOCULATIONS:
All tourists are strongly advised to check on recommended
innoculations, the need for malaria tablets, and to take
other medical advice where their own health record suggests
it is necessary, at least a month before travel.
NATURE OF OVERSEAS TRAVEL:
Holidays offered by Red Dot Tours Ltd can range from luxury
itineraries to programmes for the more budget-conscious.
We will make every effort to ensure that our planning
is meticulous. But amenities and infrastructure in many
of the countries offered can at times be comparatively
underdeveloped. Delays, moments of discomfort and risk
can naturally occur in all travel. In the tropics, insects
in rooms are common. Tourists booking any of our arrangements
implicitly accept this as a fact of life. Clients are
advised to take sensible precautions at all time, and
before booking a holiday should take steps to familiarise
themselves with up-to-date information from sources such
as the Foreign Office.
NEGLIGENCE AND BREACH OF CONTRACT:
We will accept liability for any incidents that arise
as a direct result of our proven negligence, or that of
our suppliers, in respect of any arrangement forming part
of your holiday itinerary. This includes illness, injury
and/or death. Each case will be assessed individually.
PERSONAL LOSS, INJURY AND ILLNESS (UNCONNECTED
WITH ARRANGEMENTS MADE BY US):
Should you, or any member of your group, suffer loss (such
as baggage or valuables), serious illness, personal injury
or death during your holiday, we, or our stated representatives,
will provide sympathetic advice and guidance at our/their
discretion. This must be carried out in conjunction with
your personal travel insurance policy.
PRICE GUARANTEE:
We guarantee that your holiday will not be subjected to
surcharges, except where our costs rise because of substantial
fluctuations in the exchange rate (above 10 per cent at
time of booking) or flight levies, including increased
flight insurance premiums. No surcharges will be levied
less than 30 days before departure. In the event of surcharges,
you have the right to cancel – with a full refund
– as long as you exercise this right within 14 days
of the date on the surcharge letter. The relevant exchange
rate for each individual tour will be quoted upon request.
REPRESENTATIVES:
The full-time presence of Red Dot representatives is not
automatic. This depends on your choice of holiday and/or
the extent of the support you have requested. It is your
responsibility to confirm that these arrangements are
adequate.
YOUR TOUR CONTRACT AND ATOL PROTECTION:
Your contract is with Red Dot Tours Ltd, Orchard House,
Folly Lane, Bramham LS23 6RZ, West Yorks. All UK air holidays
and flights offered by Red Dot Tours Ltd are ATOL protected
by the Civil Aviation Authority. ATOL no 5517. In the
unlikely event of our insolvency, the CAA will ensure
that you are not stranded abroad and will refund any money
you have paid to us. More details of the benefits of ATOL
protection can be found at http://www.atol.org.uk
Note: This section applies
to villa bookings only:
SECURITY DEPOSIT:
A security deposit equivalent to one day’s rental
may be required upon arrival and paid directly to the
agent. The deposit will be used as security for any damages
and/or additional charges incurred during your stay, as
determined by the agent after reasonable advice. This
amount , subject to any deducations, will be returned
to you one month following your date of departure.
Note: This section applies
to cricket tours (playing and watching) only:
CRICKET MATCHES (PLAYING AND WATCHING):
(i) Red Dot Tours Ltd. cannot be held responsible for
the postponement of matches due to inclement weather,
or the failure of opponents to raise a side. Groundsmanship
is an unpredictable art and the character of pitches can
not be predicted with certainty. Cricket is an unpredictable
game, and a well-balanced contest cannot be guaranteed.
In the case of spectator tours, all arrangements of matches
are outside our control and we cannot be held responsible
for changes in itineraries, including cancellations. However,
on playing tours arranged by us, all reasonable efforts
will be made at all stages of planning to ensure that
designated matches run smoothly, that conditions are acceptable
and that opponents are of a satisfactory and comparable
standard. In the event of a side cancelling a fixture,
at whatever stage, all efforts will be made to provide
a suitable replacement. Cricket tours generally run during
months of lightest rainfall, although it is a unavoidable
fact of cricket that rain-affected matches are possible
at any time of year. Red Dot Tours Ltd can provide advice
upon rainfall figures on request.
(ii) Groups on a playing tour must designate a tour leader.
The tour leader shall organise the collection of deposits
in line with booking conditions, provide a flights list
and rooming list, and consult on itinerary changes.
(iii) Travel insurance on a playing tour must cover the
playing of cricket matches.
(iv) Late withdrawals put playing cricket tours at risk
of cancellation. Tour groups are advised safeguards, -
such as privately-arranged deposits. Red Dot Tours Ltd
accept no responsibility for monies lodged with tour group
leaders for these purposes.
(v) Cricket fixtures can never be entirely guaranteed.
Red Dot makes all efforts to confirm requested cricket
fixtures at the earliest stage, but late changes are sometimes
unavoidable and beyond out control. All effort is made
to ensure that any changes are in the spirit of the original
itinerary. Full explanations will be provided for any
changes to confirmed fixtures.
22-10-04
Registered as a Ltd. Company at Companies House.
Company No: 4007363.
Directors: C Austin, D Hopps.
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