India Holidays - Contact Form

• New enquiries: Please complete the form in full below. Incomplete forms may not be accepted. Failure to provide full details can cause frustrating delays in your holiday planning. We treat this information confidentially and do not provide to third parties.

• General non-holiday enquiries: please contact us at enquiries@reddottours.com

• Active itineraries: itineraries yet to be completed -- please consult your personal consultant, stating your Confirmation Invoice number.

Important: Please ensure that your email settings are not set to treat mail from enquiries@reddottours.com as spam or trash, or you may miss our reply.

Note - * Indicates required fields

First Name*

Second Name

Telephone No.

(Include country code)*

E-mail Address*
Confirm E-mail

Address
Name or number*
Street
Town/City*
County
Country*

Postcode*

Your Enquiry

I heard about Red Dot Tours from*

General Guidelines:

(i) Time spent researching your holiday now saves time later and gives you a better chance of securing the holiday you want.

(ii) Check first whether one of our specialised and flexible range of tours can help you. This may save you money.

(iii) If not, please provide as much information as possible, eg dates of travel, budget and preferred locations.

(iv) Do not leave your planning too late -- especially at peak times of year..

2. Enquiries in progress:

Our holiday agents sell directly from Colombo, to save you money, so we prefer to plan your holiday via email where possible. it is important that both consultant and client aim to reply quickly and clearly. Unnecessary delays can affect the booking process.

Moral obligations: Our Booking Conditions only come into force when you accept our Confirmation Invoice and pay a deposit. That is the legal contract between us. But we would urge you to remember the moral contract, too. A small minority of people request many hours of research and bookings fortailor-made itineraries and then casually cancel without explanation. Red Dot values the higher behavioural standards of the vast majority of its customers.

3. Holiday Hotline: direct to our consultants in Colombo

10am to 6pm Sri Lanka time, Monday-Friday

Ring our Holiday Hotline, direct to our expert consultants in Colombo, to solve those difficult, or last-minute, itinerary problems. Or, if that is not convenient, simply email us at enquiries@reddottours.com, state your phone number, and ask for a call back.

From UK: 0871 210 4526 (calls charged at 10p/minute from BT landline at all times).
From outside UK: +94 114 717742 (International call rates to Sri Lanka apply).
Please note that the office is normally staffed 9am-6pm, Mon-Fri, Sri Lanka time. (Sri Lanka is six hours ahead of GMT and so calls from Europe are best made in the morning).

4. Our UK office:

The UK office deals primarily with administrative matters for confirmed bookings (including payments and issue of flight tickets). The UK office does not normally offer detailed holiday advice. This enables us to offer a more cost-effective service.

Tel/Fax: 01937-842846 or 07876-773174.

5 Confirmed bookings:

When a booking is confirmed, you will be sent a Confirmation Invoice, stating your payment schedules. You must then enter the Payments section on our secure servers (the link is found at the top of the home page). Here you will be asked to provide all personal and payment details and confirm that you have read our booking conditions and agree to abide by them. We prefer you to pay by on-line credit card (Mastercard, Visa or Maestro/Switch) or by cheque. Bank transfers are available on request. On- line credit card payments are simple to understand and are protected by HSBC's secure servers.

We accept the following credit and debit cards

Credit cards (additional credit-card fee: £5 under £300. £10 above £300. See note)

Mastercard
Visa

Note: These additional credit-card charges must be added to the amount shown on your Confirmation Invoice. Any unpaid credit-card fees will be recharged. Small credit card fees subsidise our own credit-card charges and so enable us to offer a low base price to all our customers.

Debit cards (no additional charge)

Maestro
Visa Electron
Visa Debit (UK issued)
Solo

Red Dot's Sri Lanka holidays and Sri Lanka tours are ATOL protected by the Civil Aviation Authority as long as you buy Sri Lanka flights from us. So, for full protection on your Sri Lanka holiday book your Sri Lanka flights with Red Dot, as well as your Sri Lanka accommodation. Red Dot has the largest selection of Sri Lanka hotels, villas and guest houses at competitive prices and offers independent advice and flexible itineraries. Trust Red Dot for your holiday needs in Sri Lanka, Kerala and the Maldives. ATOL protection extends primarily to customers who book and pay for their Sri Lanka tours or Sri Lanka hotels in the United Kingdom. [ Check our licence ]