Sri Lanka Holidays - How to contact Red Dot 1. New enquiries (this form is compulsory): Our holiday agents operate directly out of Colombo and must therefore be contacted, in the first instance, by email for all enquiries about flights, accommodation or tailor-made tours. Your individual sales agent can discuss details by phone later on request . If you are contacting us for the first time, you must fill in the form below. If you do not supply these basic details, we may not be able to respond to your request successfully. For other, more general enquiries, please contact us at enquiries@reddottours.com Important: Please ensure that your email settings are not set to treat mail from enquiries@reddottours.com as spam or trash, or you may miss our reply. 2. Enquiries in progress: We prefer to plan your holiday via email. We will respond as quickly as possible. Please try to reply quickly, clearly and decisively. Delays and indecision reduce your chances of a satisfying, confirmed itinerary. Moral obligations: Our Booking Conditions only come into force when you accept our Confirmation Invoice and pay a deposit. That is the legal contract between us. But we would urge you to remember the moral contract, too. A small minority of people request many hours of research and bookings fortailor-made itineraries and then casually cancel without explanation. Red Dot values the higher behavioural standards of the vast majority of its customers. 3. Ring-back request: Our Colombo sales agents will discuss ongoing holiday plans on the phone if necessary. Please request a ring-back by emailing your personal sales agent and advising a number to call and the nature of your request. Alternatively, once discussions with your agent are in progress, you can phone us in Colombo on +94 114 717742. Please note that Sri Lanka is six hours ahead of GMT and so calls to the UK, and the rest of Europe, will normally be made between 0800-1200. 4. Our UK office: The UK office deals primarily with administrative matters for confirmed bookings (including payments and issue of flight tickets). The UK office does not normally offer detailed holiday advice. This enables us to offer a more cost-effective service. Tel/Fax: 01937-842846 or 07876-773174. 5 Confirmed bookings: When a booking is confirmed, you will be sent a Confirmation Invoice, stating your payment schedules. You must then enter the Payments section on our secure servers (the link is found at the top of the home page). Here you will be asked to provide all personal and payment details and confirm that you have read our booking conditions and agree to abide by them. We prefer you to pay by on-line credit card (Mastercard, Visa or Maestro/Switch) or by cheque. Bank transfers are available on request. On- line credit card payments are simple to understand and are protected by HSBC's secure servers. Credit-card payments have these supplementary charges: Switch/Maestro: no charge. Visa/Mastercard: £300 and below: £5. Above £300: £10.