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 Customer Feedback

All comments below are from Red Dot travellers. We do edit feedback -- in the same manner, for example, as a newspaper may edit a letters column. All feedback is invaluable -- and influences our recommendations and the way we work in the future.
 

September 16, 2008: Booking process was very efficient. Our driver Chandra has been an excellent driver and guide. He is very knowledgeable on local history and speaks very good English too. He has made us feel safe and relaxed during our time with him in Sri Lanka.

Sigiriya Village: Very nice setting with beautiful grounds. The food could have been little better. But on the whole this was a lovely place to stay.

Suisse Hotel: We enjoyed our stay here. The food needs to be improved.

St. Andrew’s: A beautiful place to stay. The rooms and restaurant area were very impressive.

Elephant Reach: Could not fault this hotel and the food was particularly impressive.

Unawatuna Beach Resort: A great location with excellent food and service. We really enjoyed our stay.

Bentota Beach: An excellent venue with lovely spacious grounds and lots of really good food.

Ceylon Continental: Location of the hotel is good. Pool was nice and clean. We were not able to check in as soon as we arrived and the service was not very efficient.

Excursions: Pinnawala – An excellent excursion with good photo opportunities / Dambulla & Sigiriya Rock – Very interesting historical excursions. Might be wise to advice people to wear appropriate footwear for the Sigiriya Rock climbing / Botanical Gardens – Very beautiful. Saw lots of wildlife / Temple of The Tooth – A very interesting excursion.

-- MF – Hertfordshire.
September 01, 2008: I found Red Dot through the internet. It gave a good feel and confidence. I received quick replies and competent assistance from Dirk. Our driver [Senarath] was excellent. He met all our best expectations. He was a fount of information and helped to plan our trips to achieve what we wished. His knowledge both of Sri Lanka and of birds was excellent. He was excellent in spotting birds for us.
All arrangements worked very well and contributed to the enjoyment of our Holiday in Sri Lanka.
--MF – Surrey.

August 27, 2008: Nicola was very good at replying to e-mails and changes in itinerary. Nihal, our driver, was excellent throughout. Especially thankful for the couple of long days he did for us. He was very good at explaining everything and showing us around.

Chaaya Village: Very relaxing. Enjoyed waking around the lake and other areas. Saw lots of interesting animals too.

Hunas Falls: Amazing location. Enjoyed the walks with the naturalist. Only downside is the long drive up to the hotel.

Yala Village: Amazing location. Very friendly and helpful staff.

Heritance Ahungalle: Food was delicious. Would recommend to anyone.

Blue Oceanic: Hotel good but would not recommend for beach stay.

Excursions: Sigiriya, Dambulla, Elephant ride, Temple of The Tooth, Trekking at Hunas Falls, Yala safari – everything was excellent. Nihal was great at organizing all.

Overall Sri Lanka was even better than we imagined. Hope tourism will pick up in this wonderful country with friendly people. Many thanks to every one involved in organizing a great holiday.

--KG – Nottingham.

August 26, 2008: Nicola arranged the holiday efficiently. We had fantastic 3 day tour with Ranjith and would recommend him to others.
Sigiriya Village: Great location near to Sigiriya Rock. Rooms were very nice.

Excursions: Temple of The Tooth – Guiding was very good and knowledgeable / Spice Gardens – Really enjoyed this and found it very fascinating / Sigiriya Rock – Brilliant. Guiding was very good and informative.

-- RC – Essex.

August 19, 2008: Sisil was a fantastic driver/guide. His knowledge and commentary was excellent and really cemented my enjoyment of the trip. I will definitely recommend his services to my friends and family.

The Beach: Great way to start a trip. Very relaxing and lovely pool.

Cinnamon Lodge: Lovely surroundings. Great base for cultural triangle trips. Excellent staff.

Tea Trail (Summerville): Highlight of the trip. Absolutely stunning location. Staff, food and everything was perfect.

Yala Village: Nice to enjoy a completely different experience. Yala safari was great. All other excursions were excellent.

-- MP – London.

August 17, 2008: Thusitha handled everything in a very pleasant manner. Our drier Herman was very professional. He was very kind and helpful. He drove us around very carefully. We thoroughly recommend him.

Vill Uyana: Outstanding. Very good food.

The Fortress: Very beautiful. Staff fantastic.

                                                                                
--SB – Yorkshire.

August 07,2008: Booking was prompt and adjusted according to our itinerary. Herman was the definite highlight of the tour. We would recommend him to friends wishing to use Red Dot.

Galle Face Regency: Offered rooms different from booked due to high occupancy and delayed rooms for 45 minutes. Good room.

Amaya Lake: Very good.

Amaya Hills: Very good location and good food. Poor room & bath. Offered higher category rooms due to complaints but turned down because of hassle of packing.

-- PP - Cheshire.

August 05, 2008:  All went very well and according to plan - in fact even better than planned As always the secret behind these trips is the guide/driver - and Bubsy was second to none. Always very willing to help explain, listen and above all not too OTT! We changed the schedule around a little bit according to his experience, but every part of the journey was made more interesting by his knowledge and comments - stopping here and there whenever he thought we might be interested in something. As for his knowledge of the flora and fauna of the Botanical gardens - amazing!

We discussed the Perehera and how we simply could not fit it in, so he changed plans for when we returned from Nuwara Eliya to Kandy and organised (with some bargaining involved!) some excellent seats.

Cinnamon Lodge: Excellent - could have stayed a couple of nights there. Great pool too - children loved it. Definitely a recommendation.

Suisse Hotel: This has definitely seen better days and I think is in need of a bit of restoration - having said that, certainly comfortable and from another bygone age - Raffles before it was tatted up,  the Strand in Rangoon or even of course Galle Face!

Hill Club: A unique experience. Great staff - rooms out of the 50's, reminded me a bit of the old days of club rooms in London. But the atmosphere is quite unique. And how nice to have to dress smartly for dinner - excellent food - proper service - the log fire - etc.

Excursions: Elephant Ride - very enjoyable and very different to riding the in India and Thailand / Sigiriya - So all in all we had a fabulous time - well enjoyed by all.  Train Journey – Exciting… the children were certainly challenged, such a different experience for them. Thanks for recommending that part - something I would definitely recommend to others - including a visit to the signal box to see how everything used to be done - Made in England of course!

-- JH -  East Sussex.

August 04, 2008: Dharmawardena was a very helpful and courteous driver and his knowledge of flora, history, culture and wildlife was extensive. He was a valuable asset to our holiday.

Kandalama: Fantastic location and architecture.

Vill Uyana: Very lovely place. Thank you Red Dot Team.

Kulu Safari (Udawalawa): One of the highlights of our holiday. Brilliant campsite location near the river. Wonderful food and service and especially a unique experience.

Rainforest Edge: Lovely food and very good service.

41 Lighthouse Street: A lovely villa in prime location. Another experience not to be missed. A brilliant chill-out place. 

-- AG – Hants.

August 04, 2008:  Hasantha [our driver] was a lovely man! He was a real asset to our holiday. He went out of his way to provide precisely what we wanted and took the time to find out about our interests. His vehicle was always kept in pristine condition. He greeted us every day with a big smile and enthusiasm for the day ahead. He was an excellent ambassador for your beautiful country and we were amazed at his breadth of knowledge.

The Beach: This was an excellent way to start the holiday; it was particularly what we needed after our long flight. The breakfast was exceptional, the buffet was good but unfortunately we didn’t try the fine dining restaurant. We also took advantage of a locally offered excursion through the canal system and it was a super and relaxing experience introducing us to some of the local wildlife and ways of life.

Kandalama: A stunning location, an amazing feat of architecture and almost at one with nature. The main restaurant was very good and the fine dining restaurant was excellent.

Earl’s Regency: A beautiful hotel, lovely reception and facilities and excellent spa We were in the executive suite and we thought it was absolutely wonderful. Throughout the holiday you always managed to get us adjoining rooms and this was really appreciated especially in this hotel as we shared a private roof garden with stunning views. The fine dining restaurant was an exceptional culinary adventure on a par with the best French Michelin restaurants. One night was simply NOT enough in this beautiful hotel and city.
Tea Trails (Castlereagh): Just amazing! Everything was perfection.

Galle Fort:  A beautiful hotel. We loved the swimming pool and courtyard. Great food too.

Temple Tree:  A wonderful room! It was the best room we had in Sri Lanka. To really emphasize the point I would like to say that we have travelled a lot and all the hotels we stayed in Sri Lanka with the exception of Yala were better than any of the hotels we have stayed in any where in the world. A beautiful hotel, swimming pool and garden and beach location. But the food was a real disappointment and the service extremely slow when serving food.

                                                                                
-- CA – Cheshire.
August 03, 2008: We were very impressed by Erwin’s ability to navigate the Sri Lankan traffic and his encyclopaedic knowledge. He was a joy to be with for two week and truly made our holiday as special and memorable as it was. 

Amaya
Lake: Lovely location, good food and service. It would have been good to know that the pool was out of action at the hotel.

St.
Andrew’s:  Amazing place with excellent restaurant!!. Loved the bongo and guitar players.

Galapita Eco Lodge:
This was a beautiful place but it seems to be loosing its sparkle despite the best efforts of Suresh who was brilliant. The owners need to take more pride in this place.

Rockside Cabanas:
What a place..

Serendib:
A beautiful place.. Incredible spa with trustworthy workers.
--CM – London.

July 31, 2008: We have just returned from the holiday of a lifetime in Sri Lanka. Although my wife and I have been 3 times before, this was the first time for our son, daughter-in-law and 3 grandchildren – and the first time we have used Red Dot Tours. Everyone had a fabulous time, the highlight of which was seeing a huge male leopard lying on a branch in a tree in Yala National Park consuming a large Sambah deer he had just caught and dragged up the tree. As a result, he wasn’t going to move so we had a very rare close up viewing and photo opportunity!

I cannot praise Red Dot Tours enough and have already recommended you to all our friends and will make a suitably laudatory report on the ‘tripadvisor.com’ site. Although we organised our own return flights with Emirates, Kaushini of Red Dot Tours did the entire organisation for our time in Sri Lanka, albeit to our own specification: hotels and excursions. She was absolutely fantastic and a joy to deal with. Nothing was too much trouble and, as a result, our whole trip ran like clockwork – everything was perfect. A huge thanks to her for her professionalism, charm and efficiency – quite the best travel ‘consultant’ I have ever dealt with, and I have dealt with many top tour operators over the years!

I must also heap praise on the freelance driver you provided. Chrysantha Gunasekera was outstanding in every respect. Most impressive was the way he left nothing to chance, right down to phoning our friends in Wye Estate in Bandarawela to make doubly sure of the exact route to their house. He left nothing to chance and so everything ran, again, like clockwork. We were always in the right place at the right time. He was courteous, professional, drove with care to ensure our comfort at all times, always met us with a beaming smile, was very knowledgeable and had excellent English. His vehicle was extremely comfortable and always beautifully cleaned and prepared for us each day – quite something with 3 untidy grandchildren amongst his passengers! He was also most helpful at all our stops ensuring we had a trouble-free holiday. We felt he became ‘one of the family’ though he always subtly and tactfully knew just when to be to one side. Like Kaushini, he is a gem. I recommend you continue to use him whenever you can.

Lastly, I would like to thank your Managing Director for giving us a very clear, unbiased appraisal of the security situation before we left. He was quite right in everything he said and, despite the Foreign & Commonwealth advice not to go to Yala, we were able to make a reasoned and considered decision to ignore their advice and go. Thank goodness we did, because we saw every animal, except the sloth bear, with the leopard in the tree being the absolute highlight.

Thank you for ensuring we had such a fabulous, faultless holiday.

--TP – Devon.
July 30, 2008: We have returned to London with much regret at leaving a wonderful country. Such lovely people, fantastic food and the most tremendous wildlife. I may even take up bird watching having seen some beautiful specimens whilst in Sri Lanka. [Ayanthi] Thank you so much for all of your help in arranging our family holiday. Your suggestions were excellent and we hope to travel back soon. Our driver Ranjith was a kind, gentle and charming man with a huge source of knowledge about your beautiful country.

Mudhouse:
I am glad to see that Red Dot have added and are sending people to Mudhouse, as the place is a dream, not necessarily the place for teenagers but as an adult retreat it meets all of our expectations.

Chaaya
Village: A comfortable and relaxed hotel. An excellent position for visiting the sights for the Cultural Triangle. 

Ellerton:
‘’English country home’’. A beautiful country location with stunning views. Terrible road to access and far from Kandy.

Tea Trails (Castlereagh)
: Stunning place!!.. most informative and fascinating tour around the tea factory..

Kulu Safari:
A wonderful experience.. ‘’Susantha’’ a brilliant safari guide. Kind and charming and was able to speak perfect English. Surprised by the food. Best food in the whole holiday..

Mangrove
Garden: Very kind and helpful, charming owner on site.

41 Lighthouse Street
: Paradise!!

Bentota Beach Hotel:
The one let down was Bentota beach hotel, it could easily have spoilt our trip had we by then not been so relaxed.
--CG – London.
July 27, 2008:

Kandalama: Great location. Staff good.

Kandy
House: The setting is great. Bit far from Kandy though, only had one night here, but would like to stay 2 or 3 nights and relax.

Tea Factory:
General design of the property is very well done. Bu the standard of the bed rooms were poor though. Road up to the hotel is disgraceful.

The Fortress:
A nice relaxing place to end a holiday. Probably the nicest room I have ever stayed in. Lots of food options and not expensive.
 
-- DW – London.
July 26, 2008: Ayanthi was so helpful and put together an amazing itinerary accommodating our preferences and reassuring us on maters of concern. We thoroughly enjoyed ‘Sunils’ company for the duration of the tour. He looked after us really well and passed on his wealth of local knowledge and made sure we got the most out of the time we had available.

The Beach:
Ideal location for start of the holiday. Only stayed one night, but couldn’t fault it.

South Point Villa:
Even better than our expectations. A wonderful place to relax. Staffs were excellent and looked after us very well. Virtually our own private beach on the doorstep and able to go in the sea even in July.

Elephant Reach:
The rooms and pool were good and friendly staff. The downside on this accommodation was that there were so few guests and place seemed deserted. Food bit disappointing.

Tea Trails (Castlereagh):
We had high expectations of this accommodation and it did not disappoint. It was real luxury in an outstanding setting.

Bamboo Lodge:
We loved this enormous villa – its design and furnishings were great and setting was wonderful.

Cinnamon Lodge:
Fantastic accommodation – exceeded expectations. Rooms, pool, bar, food all excellent and wildlife is a bonus.

Galle
Face Regency: Enjoyed the old world and charm of Galle Face. Very comfortable and food excellent - especially in ‘’Seaspray’’.

Sights:
Yala Safari – Well organized and thoroughly enjoyed / White Water Rafting –Great fun – even for nervous novices / Sigiriya Rock – Challenging in the heat, but well worth it. Amazing place / Polonnaruwa – Fascinating archaeology. Very enjoyable.

Sri Lankan Airlines:
Generally ok. Flights on time. But seats were not comfortable enough to sleep over night. Uncomfortably cold on return flight.
--AT – Sussex.
July 25, 2008: "Nalin" was well informed and friendly. I do not think that we could have got a better driver. All the activities and excursions were well organized and great fun. We had a lot of fun and enjoyed it a lot.
-- CW – Brighton.
July 24, 2008: Every thing was well reserved and all information we were given by Nicola prior to booking was very helpful. We couldn’t have asked for a better driver [Rajith Premaseela]. He was helpful without being pushy and if he recommended a route or a active it was always good. He also had a really good sense of humour.

Blue Oceanic:
Service and friendliness of staff was very good. Bathrooms were outdated and light bulbs should be done.

Chaaya
Village: Beautiful !!! and can not be faulted in anyway..

Chaaya Citadel:
 Beautiful !!! and can not be faulted in anyway.. Very different location..

St. Andrew’s:
A real different part of Sri Lanka. A lot of fun to stay in – faded grandeur.  Quirky hotel and the hot water bottles helped at night time. Bathrooms a bit dangerous as wife and daughter slipped over in bath. Staff, Fantastic !!..

Star Dust Hotel:
Even though it didn’t have a/c or hot water this as the best hotel.. A real home for home. The food was brilliant and we couldn’t have asked for better service. Surfing was superb and this part of the holiday was a proper adventure..

Elephant Reach:
Felt like hotel is still developing.. Had to move rooms because of strange smell in room. Food choice was quite limited for vegetarians and would have been good to have more Sri Lankan food. Local village was good.

Amaya Reef:
Really friendly staff and beautiful location.. Surprisingly quite for touristy part for Sri Lanka. Rooms could have been a bit cleaner.

Galle
Face Regency: Lovely way to end a holiday…

Qatar
Airlines: Excellent and very good value or money. Getting through immigration was very slow though – it took 2 hours.
-- DW – Wales.
July 24, 2008: ‘Senarth’ guiding was very good. We were able to find places to see a variety of species across the different zones and fauna of Sri Lanka. Good knowledge of different aspects of Sri Lankan history and life including culture, religion, geography, and life styles. Excellent at driving carefully whilst noticing birds and other interesting aspects of Sri Lankan life. 

Martins Simple Lodge:
A basic hotel. Best place to stay in when visiting the rainforest.

St.
Andrew’s: Useful base to visit Horton Plains..

Mud House:
A real gem for a natural experience. Sleeping outside was very good, no disturbance from insects or animals. Good Sri Lankan food.

Sea Shells:
Very friendly and helpful staff. Good for one night stay. Bit of a change in standards. Room was damp and smelt.

Sights:
Sinharaja – Walks excellent / Horton Plains – Very good and enjoyable / Anuradhapura & Polonnaruwa – Brief visit, but saw key sights with our knowledgeable guide / Minneriya – Saw number of elephants and birds.
-- CR – London.
July 15, 2008: Thank you Ayanthi!!. Overall an excellent holiday experience.. Well done ‘’Red Dot’’ we will use your services again!!. Sunil was an excellent driver and tour guide. Smartly dressed, polite and good sense of humour.

Galle
Face Regency: Lovely room, although no view..

Kandalama:
Location and view was superb. Would have preferred a separate shower to Jacuzzi.

Kandy
House: Wonderful house and beautifully decorated. Friendly management. Beautiful varandahs!!. Room was little small due to the addition of bath. Not enough choice on menu.

Tea Trails (Norwood):
Stunning location.. Bungalow décor was somewhat austere. Internal fittings (e.g: lights and dining tables) seemed out of for this area. Tea tours could have been improved with taste of various teas. Teas offered at bungalow is limited.

Taprobane
Island: Excellent.. Absolutely perfect!!. Exceptional..  Staff were attentive and discreet.

Aditya:
Very disappointed in because so many children at this supposedly relaxing boutique hotel. Pool full of noisy children and toys.

Sri Lankan Airlines:
Poor seating and entertainment..
--DB – Suffolk.

July 12, 2008: Our driver… we cannot praise ‘Erwin’ enough. Our two weeks holiday was planed as a very special holiday and Erwin has made this possible for us. We will recommend Erwin to our family and friends.

Cinnamon Lodge: Wonderful in every aspect. Our room and service were excellent. We would definitely visit again.

Tea Trails (Norwood): Absolutely fantastic!!. The service and ambiance here were truly wonderful. Again we would definitely visit again.

The Fortress: Again, Wonderful in every aspect!!.                 

--JM – Chester

July 07, 2008: Suren was Very helpful and flexible. Chandrasekera was very knowledgeable, helpful and a good empathy both with us and the country. We were very lucky to have such a good experienced driver.

Sea Shells: Loved this hotel and the surroundings (houses / beach / fishing boats).

Hotel Sigiriya: Loved the pool and the location. Rooms were very dark and noisy, sheets were too small – felt it was not generous.

Chaaya Citadel:  Lovely position and good rooms. Enjoyed our stay.

Kalu’s Hideaway: A really lovely spot and a great place to stay. Lovely surprise to find a beautiful pool. Good service.  We should have booked on half board as the meal prises was non-negotiable.

Blue Magpie: Good location. But felt no one was in-charge. Would recommend to book on half board as there is no other alternative.

Flower Garden: Great spot, staff was really friendly and we felt very comfortable. Fun place to be.

Bentota Beach: Much too big and not really a beach hotel despite it’s location. Too impersonal. Excellent room.            

--AB – Aldbourne

June 25, 2008: "Chandra" made our trip a real pleasure.

Kandy House: Amazing place with lovely staff.

Tea Factory: Road to the location is a bit of a mess.

Kalu’s Hideaway: Not up to standard. Very disappointing!!

Excursions: All of them were excellent and well organized.

--SW – Kingston

June 21, 2008: We felt that we were personally looked after from the point at which we initially enquired to the point at which we left home. This is Red Dot’s strength [Kosala], as we have never been to Sri Lanka before and we were informed and reassured throughout. ‘Erwin’ our driver really made for a wonderful holiday. I would recommend him without hesitation.

Kahanda Kanda: The quality of the accommodation and the personal service were first class. George went out of his way to make our stay really enjoyable. I would (and perhaps will!) return here if we come back to Sri Lanka.

Rainforest Edge: A great place to stay for visiting the Rainforest, as it is very local. The experience was pleasant, but the accommodation is a bit ‘gloomy’ and it felt somewhat out-of-season, which of course it was!!

Kelbourne Cottage: A very pleasant place to stay with fantastic views. The service was good and the food was cooked to our taste. Could do with new mattresses on the beds.

Palm Paradise Cabanas: A really beautiful setting with a comfortable cabana. The food was good and we could always choose the menu. Fantastic value for money.

Hideaway: The new swimming pool is a nice addition to the complex. The food was indifferent and the choice of TV in the room over hot-water was a mistake. Poor service in the morning and very poor breakfast too.

Horathapola Estate: Fabulous place. The perfect end to our holiday!!.

Qatar Airways: A very smooth and efficient flight with good quality of service and comfortable seating. Doha needs to gets it’s act together on cleanliness (The airport that is!).

--ST – Telford

June 10, 2008: ‘’Gune’’ is an asset to your organization. He made my tour extremely interesting and enjoyable. Felt he was my friend rather than just my driver. He took great care of me, extensive knowledge about Sri Lanka answering every question I had. Great adviser and fun to be with.

Browns Beach: Compared to other accommodation standards this could not compete. But was adequate for one night stay.

Thilanka Resorts & Spa: Very impressive. Friendly staff, good food and lovely pool. ‘Good facial at spa’.

Lavender House: Amazing place. Wish I had more nights here. Everything was exquisite. Lovely staff, wonderful food, stunning rooms and facilities.

Yala Village: Great location. Although didn’t have much time to really appreciate it as I arrived late in the night and left after safari.

The Fortress: Very friendly smiling staff.

Yala Safari: Jeep driver made a huge effort for me to see a leopard which I did. Amazing that he could spot things and the way he did.

--TL – Leicestershire

June 07, 2008: Herman was very reliable and good professional. He is extremely courteous and patient. He has made our stay very pleasant.

Mount Lavinia Hotel: Great place. Wonderful staff.

Vill Uyana: Heavenly!!!

Hunas Falls: However the road to the hotel was in awful condition, definitely worth the view!!.

St. Andrew’s Hotel: Excellent.

Aditya: Our favourite place for relaxation even it was a bit pricy.

Casa Colombo: We felt pampered. The staff accommodated our every need during our stay.

Qutar Airways: Good service, though too long waiting time in Doha. We were upgraded to Business Class in the Doha to Colombo flight.

--JM – New Haven, USA

May 04,2008: Nicola recommended a good itinerary for our interest and limited time in Sri Lanka. Our driver Wijekoon took good care of us and security.

--NA – Edinburgh

April 17, 2008: Sunil was a very good driver. We were very satisfied with him and will like to use him again if we visit Sri Lanka.

--BN – Norway

April 06, 2008: Senarath is a courteous and safe driver and an expert in bird watching as a bird watching guide. He showed us many birds we would not have seen and identified on our own. He took us walking early in the morning and evenings to give the best possible chance of seeing as many birds as possible. The efforts he made were beyond our expectations and we would highly recommend him to other travellers interested in bird watching.

--RD – Australia

April 06, 2008: The whole holiday we organized from booking to end has been very stress-free and everyone involved has gone out of their way to make sure it was what we wanted. Our driver Wijekoon (Wije) even suggested an amendment to our itinerary as he thought we were missing out not going to Kandy – And he was right ! The amendment executed flawlessly and efficiently. He was an outstanding driver and I can’t imagine you could get a better. He was very well informed, organized, punctual, courteous, flexible and above all friendly and safe. Every thing has exceeded our expectations and has made this ‘’A Honeymoon to Remember’’.

Heritance Kandalama: A stunning hotel. I have never stayed in anywhere like this. The service, food, Room and wildlife around the hotel all made our stay at the hotel unique and unforgettable.

Earls’ Regency: Nice hotel. Very pleasant stay with nice touches.

Tea Factory: Good room and unique hotel. A few things didn’t work in the room, but they were fixed on request. My only comment is the rooms are quite noisy but the view makes up or anything.

Yala Village: A very unusual and friendly place to stay. Excellently placed for the amazing safaris at the Yala National Park.

Cinnamon Grand: A good Colombo based hotel. Very pleasant.

--AW – Manchester

April 04, 2008: We had an absolutely fabulous holiday in Sri Lanka, Kosala! Thank you for all your help in organising it, and your patience with our endless questions, and changes to the itinerary.  We are so pleased we made the trip despite our worries about security.  We felt completely safe when we were there.  Herman was a very professional and careful driver and guide.  All the places we stayed at were memorable in different ways and we have some very special memories of all the lovely people we met.

We shall definitely recommend Red Dot to our friends, and hope to use your services again when we return to Sri Lanka in the not too distant future!

--KM – Oxfordshire

April 01, 2008: ‘’Sunil’’ is an amazing person who acted as a family member and guided us for the entire tour. ‘I want him next time too’.

--KS – Mumbai, India

March 31, 2008: Ananda made our holiday in many ways. His courtesy, good humour and wide knowledge impressed highly. Enjoyed everything we did and appreciated Ananda’s flexibility. He will remain a part of our honeymoon memories.

The Beach: Lovely start for the honeymoon. Beautiful design. Attentive service.

Vill Uyana: Absolutely wonderful. Welcome cake was a lovely touch showing that they understood it was our honeymoon. Friendly, courteous service. Amazing food. Our favourite place.

Kandy House: Disappointing – low point of the holiday. Promised a super deluxe room – a gallery suite, which we did not get and given a dark room with no bathtub, separated from the main house. Food was poor.

Tea Trails (Summerville): Wonderful!!. Most peaceful part of the holiday. The service was second to none, attentive but discreet. Food was phenomenal and plentiful. Stunning location. Loved it.

Amanwella: Stunning location again. A little too luxurious for our taste, but dearly a sumptuous beach resort.

Park Street:  Stylish.. Lovely pool.

--GD – Cambridgeshire

March 23, 2008: [Nicola] Thank you for organising everything. I would like to say that Sunil did a wonderful job. He is a tremendous driver and very knowledgeable about Sri Lanka. I know few other people who are heading to Sri Lanka later in the year and have advised them to contact you and request for "Sunil".

--AC – Australia

March 22, 2008: Just a short note to say thanks for everything that you [Charlie] and Red Dot tours did to make our stay in Sri Lanka the best two weeks of my life. Everything went like clockwork; your staffs do you proud. Our guys on the bus were tireless, courteous and always smiling. Nissanka was fabulous, making the longer journeys go quickly with his repartee. His advice was excellent and his organization was very efficient. We were very sad to hear that his mother was taken into hospital and we wish him all the best. He was a great credit to your organization. Upali likewise was excellent, taking a touring side over from the man with whom we had already bonded must have been hard. Nissanka is a hard act to follow. He did it well and was quickly at ease with all the tour. His organization and delivery were again faultless.

--Cokenach Cricket Tour

March 22,2008: We would like to comment Mr. Sathyaseelan (Seelan) as possibly the best tourist guide in Sri Lanka. We were touring for two weeks and thanks to Seelan we had an unforgettable experience. We are surprised and impressed with his vast knowledge in different fields such as history, ecotourism, flora and fauna. Every day was not only a new experience as a tourist but also a complete learning journey through time and places. He consistently goes above and beyond his job description. Thanks to Seelan, we will definitely come back to Sri Lanka and recommend it as a top tourist destination for our family and friends.

--NH – Surrey

March 22, 2008: Ayanthi was incredibly helpful from first enquiry through to booking confirmation. Tour and all the activities and excursions were made interesting and informative by ‘’Jayasooriya’s’’ infinite knowledge and enthusiasm.

Blue Oceanic: Didn’t like the bath room. It was dark; shower was poor, looked dirty.

Kandalama: Lovely hotel. Service was over bearing with waiters fussing at table all through meal times.

Dunuvila Cottage: We really enjoyed our stay. But had a fairly uncomfortable night sleep. Bed was very small; there were insects all inside the bed. It was very hot with no fan or no way to circulate the air.

Kandy House: I would like to mention how fantastic the service was at the hotel. The staff did not interfere at all. They did not seem like they were waiting for a tip every time they did something [E.g.: bags arrived in the room before we did. Beds were turned down while we were out of the room. All these made our stay so much more pleasant.

Aditya: Wonderful place for end of holiday. Fantastic room. We really needed it after a nightmare transfer from Sinharaja (7hours). Service not so discreet as at Kandy House or Rainforest Edge.

Dutch House: Owners were very welcoming. Went out their way to ensure we enjoyed our stay. Providing extras such as afternoon tea and cakes, gifts when we left, use of their personal internet facility. We tried to swim in the pool, but it was really cold. ‘’Rodney and Eric said they plan to get a heat pump installed this summer’’.

Rainforest Edge: Room were perhaps better than described. Like Kandy House the staffs were discreet, yet attentive. Gorgeous pool!!.

Elephant Orphanage: Seems like carers were more interested in making money from tourists than looking after elephants. Elephants looked sad.

Minneriya Safari: Thoroughly enjoyed. Guide + driver + vehicle were excellent.

Wasgamuwa Safari: Saw lots of elephants. Jeep guide spoke little English and vehicle was uncomfortable.

Udawalawe Safari: Guide, driver and vehicle was much better. It rained for most of the safaris.

Sinharaja Rainforest: Excellent guide. Saw lot of interesting wild life.

Sigiriya Rock Fortress: Great views.

Polonnaruwa : Good to visit the museum first.

Udawattekele: Not much to see.

Ella: walked up to waterfall. Was hard work but rewarding.

Tea Plantation: Brief tour. All necessary information given about tea making process.

Temple of The Tooth: we felt out of place being the only tourists in the way of genuine Buddhist.

--BG – Derbyshire

March 21, 2008: We are really grateful for your input in to this holiday. The recommendations you gave were all good really good. Herman was fantastic , we felt in very safe hands throughout.

Galapita: Delicious food, but not enough variety. We arrived after dark and no was there who spoke English to welcome us. Luckily we had Herman to interpret. Apart from one guy, no body helped us to carry our suitcases to the house which we felt very log.

Leopard Safaris: Excellent recommendation. Nothing too much trouble.

--CB – London

March 19, 2008: Senarath is an excellent ambassador for his beautiful country. Always courteous, discreet and helpful. He has helped to make my stay a wonderful experience.

--PR – Belgium

March 16,2008:  Ayanthi handled all very efficiently and in a very pleasant manner. Erwin was delight to be with, helpful, courteous and very flexible. He became our friend and we will miss him greatly. We will carry fond memories of our time spend with him.

--JL – Australia

March 15, 2008: Red Dot has been superb throughout – from booking process to end of the trip. We very highly recommend the company. ‘Wije’ is a first class driver and guide. Couldn’t be faulted on anything. He as reliable, knowledgeable, helpful and friendly. He helped us to understand the culture and went out of his way to ensure that we had a superb holiday.

The Beach: We had a problem in our room (Infestation of ants). This was dealt with efficiently and quickly.

Heritance Kandalama: Piped music was killing and annoying. It spoiled the atmosphere. Apart from the music, a fantastic hotel. One of our favourites.

Helga’s Folly: Utterly unique experience. Wouldn’t have missed it. However, wonderful public areas are let down by the bed room accommodation. Bed room was rather small and inadequate (Eg: very low water pressure, showering difficult, water never more than warm at best). All hotel public areas were fascinating and Helga was charming. All staff were excellent and helpful.

Tea Factory: Interesting experience. Very good walks in the tea plantations. "Shame, hotel didn’t have a pool".

Yala Village: This was simple, functional accommodation and was presently satisfactory for the purpose.

Aditya: We really loved the hotel. Every thing about it was perfect. The rooms had to be seen to be believed. Absolutely fantastic. Wouldn’t have missed this hotel for anything. Thank you so much for recommending it.

--CM – Nottingham

March 13, 2008: Our introduction to the cultures of beautiful Sri Lanka was made more interesting and rewarding by our driver ‘’Punchi’’. We would recommend Punchi as a best driver and guide and will be requesting him on our next trip to Sri Lanka. He is an ambassador for Sri Lanka. ‘Thank you Punchi for the great service and experiences’.

Heritance Kandalama: Fantastic birdlife. Loved the bats too.

Kandy House: Fabulous residence & beautiful pool.

Tea Trails (Castlereagh): Food and service exquisite. Scenery is stunning. Wonderful bird spotting too.

-JC – Essex

March 08, 2008: A really beautiful, very friendly island. When meeting a wild elephant or two on a small road, make sure your guide is ‘’Seelan’’. Seelan is an excellent host (A very lovely man, wonderful host, excellent guide). He has gone out of his way to make our holiday and it has been perfect. Nothing has been too much trouble for him. He has vast knowledge and great passion for his country and fantastic ambassador for his lovely island. Ayanthi worked very hard to find us the right holiday. Her working knowledge, patience and care is highly appreciated.

Ice Bear: Very individual and quaint. Well worth a visit.

Grand Ella: The views were incredible. Every member of staff was so helpful and very friendly.

Palm Paradise: Beautiful surroundings. Excellent food. Good staff.                       

--CM - Devon

March 07, 2008: Although everything was very satisfactory, I would have appreciated a few more details on room quality. But these are minor details in what was a very well organised trip. Very pleased with Samantha.  Polite, knowledgeable and accommodative. Well worth retaining him as regular Red Dot tour driver/guide.

Kandalama: Second visit, so knew what to except. Disappointed that despite paying extra for luxury room. View of lake was minimal. Definitely recommend early morning lake safari for 2 hours trip that was idyllic.

Galle Face: Fortunate enough to be upgraded to a large balcony room with Jacuzzis. Unfortunately one Jacuzzi didn’t work but room was still pretty impressive. Afternoon tea is must as it is very good value for money and colonial atmosphere.

Heritance Ahungalle: Lovely location on beach but hassle factor is too high. Unable to reach waves without being accosted, even at 8am. Food was disappointing but Saturday evening BBQ was very good of a much higher standard.

-- JM – Gloucestershire

March 04, 2008: Highly impressed with Ayanthi and her efficiency and willingness to help. "Number of companies didn’t even bother to call me back, But Red Dot took my request seriously and proposed a trip that met all my requirements". E-mail process worked perfectly. I also appreciate the excellent driving by Boniface.

Horathapola Estate: A wonderful start to my trip. Wonderful hospitality, delicious food and a beautiful and tranquil setting. Recommend it as a perfect retreat for 2-3days to start/end a trip. Only wish I had more nights booked. The perfect introduction to Sri Lanka!!. A very helpful and attentive owner – which was appreciated.

Ulpotha: Amazing place, run by incredible people. A stunning setting. The best food I had in my entire trip. Two weeks there and I felt totally rejuvenated by the yoga, ayurveda, food, water, lake and general vibe. Can’t say enough good things about the place and will recommend it to all my stressed out friends – even those who have never done yoga. A very special place!!.

Thilanka Dambulla: An ok place to sleep – but not that impressed. Staffs were very helpful. Very noisy (Even though I was the only guest). Construction work around the pool and paddy fields wasn’t a relaxing setting. The rooms smelt very strongly of mouth balls. Didn’t enjoy the time here.

Kandy House: Lovely place. Gorgeous room. Enjoyed my stay. Had a problem with a leaking toilet, but staff fixed it. Otherwise an enjoyable stay although would have preferred if they told me that Yoga would cost me Rs. 3000 before adding it to my bill and suspect I was charged for drinks which didn’t have. No real complaints though.

The Lavender House: Fabulous place!! Lovely room. Helpful staff. Swimming pool in a stunning setting. Very quiet – the best sleep I had in the entire trip. Felt a little bit uncomfortable as the only guest though.. Thoroughly recommend. Taking their ‘labradds’ or an early morning walk through the tea plantations was brilliant and a memorable part of my trip.

Rainforest Edge: Coming from Ulpotha, I really disliked this place – think goodness I was there only for 01 night. Very fake. Mosquitoes in the room and no mosquito nets – very unhappy about it!!. Couldn’t open door to get air in – as concerned about the mosquitoes. Netting behind the room makes it seem very enclosed. I prefer my eco lodge not to hear the sound of traffic and motorbikes going past. Can’t recommend this place unless you like the ‘flintstones’. A bit tacky sally.

Aditya: Stunning.. Gorgeous!!. A fantastic room (Indra). So pleased to stay here. Staffs were wonderful and not overly attentive like it happened to be at some of the other places I stayed. Felt a bit unsafe on the beach on my own – but pool was lovely – so didn’t mind too much. Food was a bit pricy – but only by Sri Lankan standards. Would definitely consider returning here and will recommend it to my friends.

Sri Lankan Airlines: Very impressed. I’d travel with them over British Airways any day.. Polite, courteous and efficient staff.

"Overall had a wonderful stay in Sri Lanka." Red Dot put together a package that perfectly met my requirements. The service I have encountered has been fantastic. Tourists sites have been empty (much better for photos) and I know that only by visiting as a tourists can support the country. At no time I felt unsafe. I firmly believe there is a great risk of terrorism in London than in Sri Lanka. Such a pity the Sri Lanka Tourist Board cannot get this message across. But good news for the tourists who do make it here.

--DJ – Bucks.

March 03, 2008: Ayanthi was very good at suggesting places we hadn’t thought of. Sunil was a wonderful, a lovely courteous man. He respected our privacy where appropriate. He passed on his knowledge of all about Sri Lanka. It was a joy to travel with him.

Villa Thalangama: Location makes the property. The lake was wonderful as was the pool. It was the ideal first sop.

Ellerton: Nice relaxing place. Again nice pool.

Dutch House: Rodney and Eric were just wonderful and made our stay an absolute pleasure. Nothing was too much trouble for them or their staff.

--IW – Kent.

February 17, 2008: Herman was very professional at all times and good company with excellent local knowledge. We will definitely visit Sri Lanka and encourage others to visit your beautiful country and see what Sri Lanka has to offer.

--BL – Suffolk.

February 16, 2008: We have only dealt with Ayanthi and we wish to say how professional and courteous she has been. We have nothing but praise for Jayasooriya. He is an intelligent person with vast amount of local knowledge. He has made us feel comfortable and safe the whole tour. He is an excellent driver.

--TC- Leics.

February 15, 2008: ‘’Samantha’’ was an excellent driver who contributed enormously to the enjoyment of our holiday. He was always very reliable, helpful and flexible who was willing to make the extra effort. The whole family appreciated his efforts and we would definitely request his services again on a future visit to Sri Lanka. Apart from it we had a very good flight both ways by Sri Lankan airlines.

--JE – Dorset.

February 13, 2008: Seelan is an excellent guide. Very flexible and willing to accommodate our wishes. A very pleasant and courteous man. We could not have wished for a better guide.

-CC – Leicester

February 06, 2008: Premarathne was our second driver. He was very knowledgeable about sights we visited and the information he provided was very good. He was a polite and helpful driver/guide.  We very much enjoyed our time being driven by him.

Tea Trails (Norwood): The very best hotel I have ever stayed in. The food was amazing and the service was unbelievable. The location was breathtaking. It is good value for money. I would just come to Sri Lanka to say in this hotel again.

Villa Rosa: The owner was extremely gracious and the service was good. But it is disappointing that the hotel standard was not up to our expectations. It needs a good clean!!.

--AN – Ingapore

February 02, 2008: Charlie provided excellent information about Sri Lanka and helped us to structure a first class holiday. He provided unusual hotels that are not in the guidebooks. Sena was punctual and drove extremely well and we always felt safe, which is a feat on Sri Lankan roads. He has a terrific knowledge about birds, plants, trees and etc. Overall Sena is a kind and a helpful guide. He is always cheerful and we are very pleased to have him.

The Beach: Room was not comfortable and bathroom was dark. Black coral food was excellent. Staffs were very attentive.

Vill Uyana: Location stunning, Delicious food & superb staff!!. We were in a Marsh room with pool which was excellent.

Tea Trails (Tientsin Bungalow): Not much to fault in this magical setting. A chance to live the colonial life. We went walking in the hills with experience guides, had and excellent massage and ate truly good food. We strongly recommend Red Dot to promote this bungalow strongly.

--JL – London

January 29, 2008: Dirk was quick and reassures us on our questions. Ananda was a great help and a brilliant tour guide and took us to see the real Sri Lanka that few others have seen. He was always available and went out of his way to research new routes in his time and we felt very privileged to have had him as our driver. We would also advice anyone booking Red Dot in the future to request his services.

Blue Oceanic: One night sop over from the airport which fulfilled its purpose after a 12 hour flight.

Tea Trails (Tientsin Bungalow): This surpassed everything we had before. It may have been heightened by the fact we were the only couple in the residence. It was a wonderful experience.

Centuria: But located in more of a rural environment difficult to judge. But overall we were more than satisfied.

Taprobane: Ten steps from the room ‘’we are in the ocean’’. Although pretty Spartan it is clean and comfortable. Staff do everything they can to help and is a great location for a final chill out as a pert of our holiday.

--CS – Wiltshire
January 3, 2008: Thank you [to Suren] for his great help in organising my recent trip to Sri Lanka. A very pleasant time was had by me and my wife. A pity the cricket in Galle was spoiled by rain. However I don't hold you reponsible for that. I would also like for you to pass on my congratulations to Nissanka Perera whose informative comments throughout the trip were most enjoyable.
-- AA - Coventry.
January 2, 2008: Just a quick note to say thank you very much for the lovely holiday I have just had in Sri Lanka. Everything was very well organized and the hotels were very good. All Red Dot Staff were very courteous and helpful, particularly Nissanka who was a most charming host for our first week in Colombo. The only downside to the holiday was England’s poor performances in the cricket.
-- KA - West Midlands
December 31, 2007: I've been back home a week now and wanted to let you know that I had a superb time in Sri Lanka. All the hotels were excellent and I had an excellent week on the road with Punchi: we packed in so much. [Suren] did an excellent job with the advance planning and advice and his colleagues did a great job keeping me informed about pick-ups etc while I was there. I will make a point of recommending Red Dot to friends interested in touring Sri Lanka and look forward to returning one day myself.
-- KM - London
December 30, 2007: Thank-you for your excellent organisation. Kaushini arranged all this at very late notice and in most cases managed to get my first choice of hotels. Hasantha was an excellent driver and guide. He knew instinctively when we wanted to talk and when we just wanterd to drink in the scenery. Photo stops were pointed out to us as well as local wildlife. His driving is brilliant – I swear he has radar in his head.

Eden Resort and Spa: Excellent value for money. 5-star? Probably not
by European standards - but then they don't charge European prices.
The Tea Factory. Loved this hotel. We had a room with two windows and the view was stupendous - tea bushes as far as the eye could see. We ate inthe railway carriage - quite expensive for what we had and not the best quality meat but we were whistled aboard by an extremely conscientious waiter and his obvious delight in his job more than made up for it.
Chaaya Citadel: Wonderful location overlooking the river with jungle on both sides. An ornithologists dream. Fine dining was OK but oh, the service everywhere in this hotel is a mess. And playing a Jim Reeves Christmas CD continuously for 48 hours was somewhat irritating.
-- LP – Bahrain
December 30, 2007: Can I just pass on my immense gratitude to [Suren and Red Dot] for organising a fantastic holiday to Kerala for us this month. We had only four days there but we saw so much. Our driver was fantastic and the accommodation was excellent. I have recommended your company to many of my friends and acquaintances and will certainly be using you again.
-- FP - Doha
December 18, 2007: I got back from my trip to Sri Lanka at the weekend (shame I didn't see England win any of the cricket) and I have to say that I was delighted by all the service provided by all of the Red Dot team. The compant should be proud of everyone. The drivers were all very skilled, especially in negotiating the very steep roads up to Randholee Hotel in Kandy and the guides were very helpful. Maxie met us at the airport and gave us enough information without lecturing us after a long flight; Nissanka Perera was full of wonderful stories and educating talks and Bandula and Wikum were also very helpful, particularly in suggesting places for me to buy my wife's Christmas present. The Randholee, whilst probably a little further out of town than I would have chosen, was well run, very well fitted out and had great staff.
-- AR - Sussex
December 10, 2007: I would just like to thank Red Dot for making our trip to Sri Lanka such a pleasurable experience. Your company has organised our transport requirements and hotel arrangements to a very high standard and we would not hesitate in recommending your services to others. In particular, you representative Nissanka Perera has been thoroughly professional throughout the tour, showing a wealth of understanding of both our needs and your beautiful country, and always delivered with charm and a warm smile.
-- PV – London
December 9, 2007

Ulpotha: We knew about it already but it exceeded expectations. A totally amazing experience.

Horothopola: Highly recommended, wonderful food.

Manor House: Under current management this placve should not be on Red Dot’s list. The building is OK but the location is depressing and the service hopeless, redeemed only by its friendliness.

Kandy House: This hotel is great in so many ways. Its failure to achieve top marks is due only to the noise which [due to bare floorboards] travels easily from room to room.
-- RA - Berks
December 8, 2007: I found the whole booking process painless. Sunil [our driver] made life easy for us and was always prepared to accommodate our requirements. He was very knowledgeable on his country's history and culture and a delight to be with.

The Fortress: Probably the best hotel we have ever stayed in throughout the world. We intend to visit it again next year.

Manor House, Kandy: A little more expenditure to upgrade bedrooms and showers and and this hotel could be a gem.
-- CF - Carlisle
December 2, 2007

Siddhapela Health Resort: Was very disappointed in Red Dot recommending this place. As soon as we looked around the resort and room we checked back out. Badly run down and the barbed wire fence made it look like a prison camp. For US$400 -- what a joke. [The Red Dot sales consultant] was friendly and helpful but it was obvious on the trip that she had never visited any of the hotels she was recommending.*

Villa Rosa: Didn't eat any food. Reeked of mould! Should have stayed at Kandy House.

SriLankan Airlines: Possibly the worst airline we have ever flown with. The food, service and concern for passengers was terrible.

*This is factually incorrect. Red Dot arranges regular accommodation trips for all its sales consultants. Also the client specifically requested Siddhapela after carrying out independent research on other websites.
-- JS - London
November 25, 2007

River House: Absolutely perfect.

Vil Uyana:
Beautiful room and location, but they promised the earth in terms of service and delivered very little. Non-existent butler service, room service was unbelievably bad. We understand the good work they are doing in training local `unskilled’ people but the ratio of trained professionals was not good enough for the kind of hotel they claim to be.
-- RS – Lancs
November 13, 2007

Ice Bear: An ideal stopover when first arriving in Sri Lanka. A very relaxed atmosphere and the fresh seafood served for dinner is value for money. We also particularly enjoyed the breakfasts.

Sharon Inn: The food and cleanliness was very good.

Grand Ella Motel: The rooms were lcean, the service friendly and attentive and the views were fantastic. However, the rooms would benefit from having plug-in mosquito repellants and mosquito nets rather than smoke-burning coils. This was a cat-friendly hotel with a few well-behaved cats and a dog.

Tissa Rest House: Despite the name `Rest House’ we did not get much sleep as there were drums playing past midnight. The lobby was dim. The room was a very poor quality and had not been aired, for example the shower curtain was mouldy, the floor mate dirty. This hotel is in need of renovation and is more akin to a backpacker hotel than I would expect on a tailored tour.

Pastissade: This guesthouse is the ideal chillout spot. This is definitely a place to relax in a hammock and read a novel. The curry and sea fgood we ate at Pastissade was the best we have ever tasted. We definitely recommend this place.
 
October 17, 2007: Vil Uyana: Some good things are happening here. My cabana was of a startling size – bigger than my house – and excellently fitted out. There is such a sense of space in Vil Uyana it is like living in an upmarket rural village rather than in a hotel. The restaurant was restful and airy, the staff could not have been more conscientious and the wine cellar just about withstood the severe demands of a group of English cricket writers. The gym looked good, too – from a distance.
-- DH - Leeds
16 October, 2007: We were recommended to Red Dot by a friend and it proved to be an excellent recommendation. Ayanthi couldn;t have been more efficient and adaptable to our needs. Her recommendations were spot on. We have been very lucky to have spent time with Gune [driver]. Clearly an elder statesman of Red Dot Tours and Sri Lanka. His knowledge, enthusiasm, advice, guidance and recommendations have been hugely appreciated and have enriched our first experience of Sri lanka. Not only was Gune very professional but he knew when to give us space but at the same time encouraged us to see what Sri Lanka had to offer.

Kandy House: What a unique experience. Beautiful boutique hotel and the level of service was first class. We didn't imagine it could get much better than that... until we got to Tea Trails.
-- KS - London
5 October, 2007: Chandra [our driver] made our holiday very special. His knowledge of history, religion, culture and nature was so interesting. |It was very relaxing to travel with him. He was kind enough to invite us to eat with his family which was really nice. He valued our health, safety and comfort always. Thank-you for a lovely holiday.
-- JG - Lincs
29 September, 2007: Could not fault the service. Only a suggestion, that a confirmation email could be sent a couple of weeks prior to departure saying that all is OK, especially as no hotel vouchers are required. Wijekoon [driver] was not only a driver but an excellent guide as well. His knowledge of the history, wildlife and the customs helped make a perfect holiday.

Horothopala: The friendly owner taking us on a bike ride to show us round the plantation made for a good start to the holiday.
Kandy House: [Top marks] It would have been nice to have a door on the toilet. Modern design brings a wholew new meaning to togetherness!

Tea Trails: Could not have asked for anything better. Only glad they did not do elevenses as well!

Boulder Gardens:
Bade entrance road. We like walking but not to the hotel. Part of the entrance was ankle-deep in water and very slippery. The rest of the hotel is run down and does not resemble its publicity. We would not recommend it.

Aditya: An excellent hotel, well worth the cost.
-- BV - Kent
29 September, 2007: We stumbled upon the Red Dot site by accident. Everything ran very smoothly. Excellent website with plenty of information. We would highly recommend the company.Chandra was a most courteous and helpful guide/driver. Nothing was too much trouble and he communicated his good knowledge of the island very well. The car was not the most comfortable from a back-seat passenger's point of view.

The Beach: was an excellent location from the airport. If you like your hotel smart and modern this would be perfect for you. Very high standards on our arrival. Rushed evening meal with average service on our return.

Tree of Life: Hotel lacked atmosphere. Very few staying out of season. Mozzies in great abundance here. We felt the rooms needed ravamping. Gardens excellent.

Taru Villas: A little paradise. Would thoroughly recommend. The only negative is that there was no tea/coffee-making facility in room and no lunch menu.

Sigiriya Rock: was excellent I will never forget the train journey through the tea plantations from Kandy to Nuwara Eliya. Should have brought warmer clothing for the hill country.
-- JD - Somerset
25 September, 2007: Red Dot organised the best holiday of my life. I cannot speak highly enough. Boniface [driver] was brilliant throughout our stay. Helpful, punctual, a pleasure to be around, made us totally at ease and improved our stay.

Fortress: Fantastic hotel with superb staff.

Lavender House: Beautiful, tranquil. Treated like royalty by politer and efficient staff.
-- AB - London
22 September, 2007: Suren was excellent in putting together the itinerary and very quick to respond to any queries. I wouldn't fail to recommend Suren or Red Dot Tours to anyone. We have so many positive things to say about how wonderful Roy [driver] has been for the past two weeks. He was not just a driver but a highly-skilled tour guide. His driving skills were great. He had a friendly an unobtrusive manner and was profesional throughout.

Soneva Gili, Maldives: The most amazing hotel we have ever stayed in. The villas are huge with all the luxuries and comforts you could need.
Heritence Kandalama: The pillows are really lumpy.

Kandy House: Room was beautiful, as was the food, setting and service. Wish we had stayed more than one night.
Norwood (Tea Trails): Outstanding. The service we received was the best we have ever experienced. It really felt like our home and we totally relaxed. Food wonderful. Small touches made our stay so memorable -- hot water bottles at bedtime, `bed tea' in the morning.

Kalu's Hideaway: Served its purpose. A great place for a basic stay close to Uda Walawe national park but you couldn;t stay more than one night there. And they don't serve beer. Galle Fort Hotel: The room was beautiful and the service and food was lovely.

Fortress: The hotel was very modern and high tech. Rooms really spacious and beds were huge and very comfy. Lacks the charm that, say, Galle Fort and Kandy House have.
-- NH - Twickenham
20 September, 2007: As this was our first trip to Sri Lanka we were basically relying on Red Dot. Possibly one or two more more questions about our interests - eg wildlife, culture -- may have influenced our choice of hotels. We could not have had a better or more well-informed driver than George [driver]. He made our tour a truly memorable event.

Villa Talangama: An idyllic and tranquil place to unwind and be pampered after a long flight.

Tea Trails: Having arrived feeling unwell, the staff could not do enough to help us feel relaxed, recover and rest. Impeccable service, gorgeous location by the lake and magnificent scenery. Would have liked to have stayed longer to experience more of the unique appeal of the hill country.

Uda Walawe Camping: Whilst the tent and the `facilities' were slightly more basic than we had imagined, we still had a wonderful night camping under the stars in the park.

Aditya: The hotel was very modern in feel and the staff too attentive at times. As the weather wasn't good there was little else to do.

Taru Villas: Excellent, especially when compared to Aditya. Fewer, but discreet, staff. Good beach if required. Although smaller room than Aditya, the hotel had an atmosphere and overall feel which suited us perfectly.
-- KS - Hants
14 September, 2007: Ayanthi responded very quickly to all our questions. Top marks! Ananda, our driver, was superb. He added greatly to the enjoyment of our holiday and his knowledge made our trips more interesting. His English was very good and he listened to what we wanted. He was punctual, courteous and cared about our safety. That was never more evident than when he spent one hour trying to contact us during a tsunami warning.

Hideaway: Was a good start to our honeymoon. We were made to feel very special. In hindsifght, the food was expensive and it would have been better had the charges been up front.

Vil Uyana: Was fantastic. The villa was superb. Even though I had a fall here and damaged my leg, the way it was dealt with did not diminish our stay here.

Beach Hut: Fell below our expectations. Proximity to the road made it difficult to sleep at night and the staff were poor. We were not greeted on arrival by the manager -- he weas one-and-a-half hours late for his appointment the newxt day -- and the staff spoke very poor English. The concept of paying up front for food was a scam. We did not enjoy our stay here as we felt we could not relax properly.
-- DF - Northants
29 August, 2007: Ervin [driver] really went out of his way to understand the family needs. We would like to commend him for his courtesy, knowledge and attention to detail.

The Beach: was our introduction to Sri Lanka as we recovered from jet lag - a fantastic hotel.

The Mudhouse: Kumar and the team were very attentive and adapted ther food to suit our family but the area lacks activities for teenagers.

Vil Uyana: Brilliant in all respects. Laundry charges ridiculously high.

Norwood: Extraordinary. Laundy done for free. Exquisite food. Fantastic service. Beware leeches -- wear socks when playing croquet!
Galapita: We were greeted with apathy. Indifferent hosts. No privacy. Left in disgust.

Rockside Cabanas: These cabanas do not work in heavy rain. The interiors of the cabanas were damp and the roaring of the ocean was not gentle. The venue would be great for couples but not families.
Thambapanni Retreat: Unawatuna is a much better family location. Good eating places and proximity to Galle. Good accommodation, lovely location, friendly staff.
-- VK - Coventry
28 August, 2007: Suren was very responsive and sensitive to our requests Mr Cyril [driver] was very welcoming and talkative. Told us stories the whole journey 6/6. Sena [driver] was great at spotting weildlife and patient when we got up late.

Eden Hotel: Had a lovely atmosphere in the evening. The silent check-in was unnerving.

Chaaya Village: Lovely setting. Loved [the lake] at sunset.
St Andrew's Hotel: Loved the feel of the hotel and the original dining room and billards room but the bathroom needs updating.
Rainforest Edge: Fantastic experience. Needs improvements to access road.
-- CR - Cambridge
26 August, 2007: There was a mix-up with producing the schedule and pricing thre holiday which may not have been entirely [the consultant's] fault.

Kandy House: Disappointed compared to information provided. Room was dark with no a/c.

Tea Factory: The road to the Tea Factory was much better than I had been led to believe. Room was cold.

Yala game park: Evening drives are better for birds.
-- CH - Surrey
21 August, 2007: Ayanthi was extremely efficient and helpful. Her responses to our queries were swift and she ensured that any changes to our itinerary were made without any problem. We were most impressed with evbery aspect of our booking. Everything worked like clockwork. We would recommend Red Dot to anyone. Dushan [driver] was delightful - knowledgeable, polite, funny and extremely helpful. He went out of his way in Nuwara Eliya to find the school that my siblings had attended in the 1950s. Nothing was too much trouble for him.
-- IC - Cheshire
20 August, 2007: Very pleased with the efficiency since I managed to arrange this 4-5 weeks prior to departure. We would highly recommend Red Dot and our driver, Dilan.
-- JT - Bournemouth
19 August, 2007: Ayanthi was very courteous, informative and helpful. Great personal touch. Fantastic flexibility in constructing itineraries. Bubsy Dirkez [driver] was excellent on nature and great with the children. He is a safe driver and a great ambassador for Sri Lanka. I think he gets it right -- not seeking to rip-off tourists but genuinely encouraging us to support local people who depend on tourism.

Cinnamon Lodge: Brilliant food, rooms, service, pools, location. I cannot fault this fantastic accommodation.

Tea Factory: 5-star service, location and food. 2-star rooms. Desperately need a makeover.

Eva Lanka: Felt like Marie Celeste. It was empty apart from a few German Ayurvedics but it was delightful for us. The beach is not great for swimming but the local seashell tout took us to a nearby beach which was excellent.

Yala Village: The evening game drive was spoiled by the number of jeeps. The early morning one (we opted for an extra one) was great. Can I suggest that you publish estimated driving times in your itineraries. We would have been less ambitious in our itineraries with children.

Red Dot Note:
Please see http://reddottours.com/InternalTransport/DrivingTimes.php

-- DJ - Devon
14 August, 2007: A great holiday, many thanks.Ayanthi was helpful and very patient. It was great communicating by email and she did all she could to accommodate my numerous requests. Initially I was apprehensive about having a driver but Roy made our holiday. We really enjoyed his company and at times did much laughing. We cannot find any fault with his service. Because of Roy we will come back to Sri Lanka and Red Dot.

Cinnamon Lodge: Lovely place -- rooms and attention to detail was great -- but food was buffet style and same for lunch as dinner.
Kandy House: An oasis; unforgettable experience. Will definitely return. Mixed views on food.

Hill Club: An indescribable experience -- back 50 years! Excellent value for money and impeccable service. The golf course was a treat -- profesional coaching for less than GBP£5.
-- DW - Worcester
November 6, 2006: The holiday at Garden Beach in Kosgoda was wonderful. The staff at the hotel were waiting for our very early arrival, what a lovely surprise to have a flower garland put around our neck at 5.30am. The suite at the hotel was perfect with nicely appointed rooms with 4-poster bed and a superb bathroom, plus that view out to sea off the balcony. The suite was kept spotlessly clean, and worth a mention was the lovely gesture of decorating the bed with flowers every day. The standard of catering was very high probably the highest that we have experienced in a hotel. The staff at the hotel without exception were polite, friendly, and would do anything for us. On our 40th Wedding Anniversary day, the evening dinner was special with us eating out under the stars on the lawn. The hotel provided an anniversary cake and the staff came to the table and sang to us. Wonderful. We then all danced on the lawn.
-- RD - Halesowen
September 18, 2007: Your recommendation of the Elephant Reach was wonderful. For the six of us (two adults, four kids) they gave us two inter-connecting chalets which was ideal. The pool was lovely, and the staff were exceptional. Three nights there with all our meals (including packed breakfasts on two mornings) came to £370 – not cheap but it was an outstanding place and we reckoned it was worth every penny. The only snag we had was that, like most Sri Lankan hotels, dinner wasn’t served until 7.30, which is very late when you have a five-year old who was up at dawn to go on a game drive. But then, she was by a large margin the youngest child in the place, and she was alright. I would recommend anyone else travelling to Yala to stay there: comfy beds, hot showers, and lovely people.
-- BK - Essex
24 August, 2007: We cannot speak too highly of Chandra [our driver and guide], who answered all our questions with courtesy and detail. We were able to set the pace for our holiday and at no time did Chandra ever try to push us in the direction of "retail outlets."

Kandalama: Fabulous location, impeccable service, breathtaking pool with monkeys and bats as a bonus.

Kandy House: The Kandy House is beautiful, so restful and comfortable with beautiful gardens and a pool. The only drawback was the lack of a/c in the room. The food was fantastic and Ashleigh was a wonderful hostess.

Castlereagh: Four meals a day in unashamed luxury, with beautifully-landscaped gardens, a superb vista, attentive staff and wonderful food – who could ask for more?

Kulu Safaris: Eating lunch, sitting in the middle of a river, watching hornbills and kingfishers flying overhead and small fish nibbling our toes will remain in our memories for a long time.

Yala Village: More a 3-star hotel, than 4 or 5, but the leopards were 5-star!

Galle Fort Hotel: Sitting on the verandah with a house cocktail watching the world go by is the stuff of memories. Karl and Chris are impeccable hosts who have created a friendly, relaxing haven of peace. The food is just fantastic. One of the highlights of our stay.

Taru Villas:
For tranquil luxury this place cannot be beaten.

Park Street Hotel: An oasis of peace amidst the hustle and bustle of Colombo. Thank-you for suggesting it.
-- JE – Bishop Auckland
16 August 2007:

Ice Bear: A charming, relaxing, slightly potty place, perfect to start or end a trip. Staff friendly, relaxing. They will provide a very good packed breakfast if you leave early.

Palm Garden Village: Beautifully landscaped, great pool. Staff very attentive, rooms spacious.

Sharon Inn: Good location, really helpful hosts. Clean. Good value.

Glendower: Dark! Stuck in some imaginary colonial past. The packed breakfast was a joke – a couple of sandwiches and a banana.

Ambiente: Couldn’t ask for a better location, overlooking Ella Gap. At night the sky was a revelation. Rooms have a great view but not luxurious.

Yala Village: The road to Yala Village is a nightmare of pot holes but the place itself is excellent. The wildlife is all around. A great place to stay.

Thambapanni: Probably one of the better places in Unawatuna. On oases of peace away from the beach. The higher rooms are brighter.
-- HF - Leicester
10 August 2007: I was very happy with Red Dot from Day 1 with very knowledgeable agents in Colombo and speedy responses. However, closer to departure, just one phone call to confirm everything was OK would have been [welcome], especially as I received no invoice for the balance payment. A readily contactable agent in the UK should be a Red Dot priority.

Red Dot should really value Gune [driver] as an employer/consultant who really gives your company the high reputation it has. Have learned so much about rhe culture, history, socio-economic structure, food and drink and religions. Gune is kind, friendly, honest, smiley, funny and has very good interpersonal skills, knowing when we needed time alone and never in `our space.’ This is important, especially for honeymooners. We would not have had the same rewarding experience without him.

Aditya: Fantastic hotel, service and food excellent. A great place to relax.

Yala Village: Shower was cold at 7.30am.

Castlereagh:
The bungalow and staff were amazing. Every need taken care off and we wish we could have stayed longer. The best hotel we have ever stayed in.

Kandalama: Wonderful setting, great pool and food for a buffet-style was very good. The only large hotel we stayed in and better than expected.

-- JP – London
29 July 2007: I have been delighted using RDT when planning the tour. Rapid email communication made it easy. I felt a concern from the consultants [Christina and then Dirk] who were eager to help. However I felt the standard of hotels was more varying than I had expected.
Hasantha [driver] has added great value to the tour. He has been friendly and helpful, has great knowledge and a great network. That he has an eye for the comical was a bonus.

Ice Bear: A funky and nice place. Ok for preparing for the tour, but I doubt if people would want to stay here for more than a few days.

Palm Garden: A wonderful and well-kept garden but a few km from Anaradhapura.

Royal Lotus: Could become a 5-star with a little brish-up.

Hotel Suisse:
For the family to stay in an environment of the times of yesterday was an exciting experience.

Glendower: It seems that maintanence is not known in this place. It was also unexpected that everything in the dining room was served from the Chinese kitchen.

Yala Village Hotel: This place is something very special. The location in the jungle has given the family wonderful experiences.

Eva Lanka: Wonderful gardens and tastefully-designed common rooms. Rooms are simple and beds awfully hard.

Garden Beach Hotel: Wonderfully located, most pleasant and restful, quite opposite to Hikkaduwa. Nice restaurant and garden and friendly, helpful service. Helping to release the baby turtles at night was a fantastic experience. A standard and a servicxe according to my wishes.
-- JK - Denmark
19 July 2007: I was very happy with the levels of service Red Dot provided. When we did have a problem with our hotel – at Bentota Beach – it was sorted out very quickly.

Bentota Beach Hotel: I was very disappointed and only stayed one night as a result. Accommodation was very dated and restaurant was like a school canteen with food to match. We found the staff quite rude, unlike everywhere else where people couldn’t do enough for us.

Eden Hotel: Very impressed with all aspects of the hotel.
-- JB – Kent
11 July 2007: Thank-you for our best-ever holiday – our high points were the country and its diversity, the people who were so friendly and welcoming, the wildlife and Ervin, who was not only an interesting, good-humoured driver and guide, but who became a friend. The Red Dot experience was supurb from beginning to end. We will certainly be telling others and hope to come again.

Club Bentota: The room was cold and damp and had a smell of stale tobacco due to faulty a/c which was reported but no action was taken. On our arrival the receptionist was surly and hostile and when we complained dismissive.
-- JF - Middlesbrough
9 July 2007: Thank-you to Suren for helping to create a fantastic honeymoon for us. Some advice about how much to tip the airport porters would have been useful, not easy when the airport ATM dispenses 1,000Rs notes.

Aditya: Amazing, but wasn’t fully expecting the long transfer after the flight. The roads came as a surprise. Excellent hotel, staff and service.

Norwood Tea Trails:
Wow! What an amazing place to stay. Exceeded expectations. Tea Trails walks were a great way to burn off all the great food.

Villa Rosa: Great views, food Ok but let down by absence of a menu which did not allow a great deal of choice.
-- GS - Swindon
25 June 2007: Dirk’s handling of the booking was excellent and both drivers were friendly and informative.
-- PJ- Surrey
24 May 2007: Ceylon Tea Trails: We found the activities [arranged by Tea Trails] a little overpriced. We ended up paying Rs9,000 for one hour of whitewater rafting when Wije [our driver] could have taken us somewhere for much less.

Aditya: They think that their food is a lot better than it really is but apart from that we had a lovely stay.

The Beach: Fine for one night before flying home, but not for longer. Package holiday hell! Sorry!
-- JB - London
1 May 2007: We are normally independent travellers so having a driver / guide is a new experience for us. Mr Irwin immediately put us at ease with his professionalism, attention to safety, wealth of knowledge and famous Sri Lankan hospitality.
-- LL – Canada
25 April 2007: Dulshan [our driver] has been a terrific help throughout our stay. I will recommend Red Dot because of him!

The Beach, Negombo: Enjoyed our stay. Girls in the kids’ club were particularly helpful.

Mahaweli Reach: Generator noise woke us up. Complained and they sent a guy to fix the a.c, waking us up half an hour later. They have got to sort their electrics out.
-- AK – London
21 April 2007: Excellent booking support and scenarios but [the difference between adjoining and interconnecting hotels should be clearer for families with children] Mr Suranath was an excellent driver and guide. His knowledge of Sri Lanka customs, religions, culture, flora and fauna gave us a very rewarding visit.

Cinnamom Lodge: Fantastic hotel. The pictures on the website do it no justice. The setting and grounds are pretty unique.

Hunas Falls: Again, what a setting! The hotel is a bit tired but the staff cover it up with first-class service.

Ambiente: We treated it as a stopover hotel. Would not recommend for more than one night for families but what a view!

Elephant Reach:
A new hotel where the team are still getting into the swing of things but whatever was wrong was fixed promptly and with a smile.

Wunderbar: Mixed bag. Excellent set-menu dinner. Room and balcony nice – but no Tv, minibar or safe. A very good beach bar restaurant with rooms.

Ceylon Continental:
Lovely pool area and staff.
-- LU - Doha
20 April 2007: Herman [driver] was very punctual with good suggestions for day trips and great knowledge of Sri Lankan birds.

Lighthouse: Lovely food and great beach location.

Heritance: Beautiful setting and room. Lovely food. Wine menu needs more detail.

Mount Lavinia Hotel: Proximity to the train line is a drawback, otherwise lovely positioning and colonial charm.
-- VH - Middlesex
11 April 2007: Dirk was especially quick to respond. Outstanding efficiency. It was possible to give Gune [driver] 7 out of 6, I would give it. He is a credit to your company.

Glendower: This hotel does the best Chinese food we have ever tasted.
-- GR – Saudi Arabia
10 April 2007: Nalin [driver] is an asset to your company. Always willing to advise us. He has gone over and beyond the call of duty.

Amaya Hills: Nice rooms, new and clean, with fantastic food. Very upset with the waiter’s behaviour but the manager did sort her out.

Taj Exotica: Disappointed with the Taj. Were expecting 5* service and got 4* service. The suite rooms were dated, damp and smelly. The manager agreed the rooms needed updating. Fantastic service from the restaurant manager.

Lighthouse: What an amazing hotel. One of the best I have stayed in. The service was as good as the Ritz Carlton.

Privilege: Very disappointed. The facilities were very poor. The beach is dirty. Nothing to do at the hotel. Not worth the money they charged.

Cinnamon Grand: Top-class hotels. Nice rooms. Quality service.
-- NA - Leeds
7 April 2007: Mr Silva [driver] is a great ambassador for your country and company. A charming gentleman.
-- AJ - Dubai
21 April, 2007: We had a great holiday and we were delighted with all the arrangements. Chrisantha, our driver, went out of his way to be helpful. he was happy to answer all opur questions, but he also understood when we wanteds to be quiet. Our children felt car sick several times because of the winding roads and he made every effort to drive smoothly. He was also extremely tolerant when one of them was sick in the car. All the hotels tried hard to make food for the children and made us all feel welcome.
Horothopola was a delightful place. A ride on a bullock cart was unexpected and much enjoyed. The Sri Lanka curry dinner was the best meal of the holiday and there were lots of other good ones.

Mahaweli Reach: When we arrived we were shown to rooms that smelt so bad they made you choke.