Important:
Please ensure that your email settings do not misidentify
mail from
enquiries@reddottours.com as spam or you may miss our reply.
1. Please choose one of the following three options:
• New enquiries: Please complete the
form below. Incomplete forms may not be accepted and
can cause delays in your holiday planning. We treat
this information confidentially and do not provide to
third parties.
• Active itineraries: Itineraries
in progress. Please consult your personal consultant
directly, stating your Confirmation Invoice number if
you already have one.
• General non-holiday enquiries: please contact us at admin@reddottours.com
Enquiries in progress:
Our holiday agents sell directly from Colombo, to save
you money, so we prefer to plan your holiday via email
where possible. it is important that both consultant and
client aim to reply quickly and clearly. Unnecessary delays
can affect the booking process.
Moral obligations:
 Our
Booking
Conditions only come into force when you
accept our Travel Voucher and pay a deposit. That is
the legal contract between us. But we would urge you
to remember the moral contract, too. A small minority
of people request many hours of research and bookings
fortailor-made itineraries and then casually cancel
without explanation. Red Dot values the higher behavioural
standards of the vast majority of its customers.
3. Holiday Hotline 0870 231 7892:
Only 10p a minute from UK landline. Cost of mobile and non-UK calls vary.
Direct to our sales consultants in Colombo 10pm to 8pm Monday to Saturday. Answerphone service outside office hours.
 Ring our Holiday Hotline, direct to our expert consultants in Colombo to solve the trickiest itinerary questions. Or, if that is not convenient, simply email us at enquiries@reddottours.com,
state your phone number, and ask for a call back.
Low-cost Internet call from UK: 0113 815 0864
Low-cost Internet call from your own landline or mobile - direct to our sales agents in Colombo. Monday to Friday 9am to 6pm only.
Worldwide, including UK: +94 114 444622 (or 444621)
International rates apply. Ask for our call-back service.
Please note that the office is normally staffed 9am-8pm, Mon-Fri, Sri Lanka time. We also have a sales consultant on call on Saturdays durting the same hours. (Calls from Europe are therefore best made by the end of lunchtime. Follow this link for the time in Sri Lanka. (Click
Here)
4. Our UK office:
 The UK office deals primarily with administrative matters. The UK office does not normally offer detailed holiday advice. This enables us to offer a more cost-effective service.
Tel/Fax: 01937-842846 or 07876-773174.
5 Confirmed bookings:
When a booking is confirmed, you will be sent a Travel
Voucher and an Invoice stating your payment schedules.
You must then enter the Payments section on our secure
servers (the link is found at the top of the home page).
Here you will be asked to provide all personal and payment
details and confirm that you have read our Booking Conditions
and agree to abide by them. We prefer you to pay by on-line
credit or debit card (Mastercard, Visa American Express
or Maestro/Switch) in either GBP or Euros. On-line credit
card payments are simple to understand and are protected
by HSBC's secure servers. Cheques are also accepted, made
out to Red Dot Tours and sent to our Uk ooffice. Bank
transfers are available on request, in GBP,or US$, and
full bank details are available on our FAQs.
We accept the following credit and debit cards:
Credit cards (additional credit-card fee: Up
to £250: £0; £250-£800: £5;
£800-£2,000: £10.
Mastercard
Visa
American Express
Note: These additional credit-card
charges must be added to the amount shown on your Confirmation
Invoice. Any unpaid credit-card fees will be recharged.
Small credit card fees subsidise our own credit-card
charges and so enable us to offer a low base price to
all our customers.
Debit cards (no additional charge)
Maestro
Visa Electron
Visa Debit (UK issued)
Solo
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