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Sri Lanka holidays - customer feedback

All comments below are from Red Dot travellers. We do edit feedback -- in the same manner, for example, as a newspaper may edit a letters column. All feedback is invaluable -- and influences our recommendations and the way we work in the future.

 
August 16, 2014 : Upul [chauffeur/guide]: Friendly, helpful manner, punctual and excellent driving - does best to get through jams and avoid traffic.

Borderlands, Kitulgala: Would benefit from more comprehensive intro meeting. Meal time, activity times additional activities etc.

-MP – UAE

 
August 08, 2014 : Thusitha [chauffeur/guide]: We were extremely happy with Thusitha, he was very knowledgeable, friendly and told us many things about the country and people. Also, he adapted well to our wishes and overall style of travelling and we had a nice, friendly and rapport with him. We definitely recommend him to anybody wishing to explore SL in future.

98 Acres Resort, Ella: Awesome Place! A true highlight! Massage was good.

Hibiscus Garden, Tissamaharama: Great to pool in this hot dry area.

Mangrove Garden, Tangalle: Perfect! The best place on beach. Heaven! The staff was amazingly helpful, friendly and attentive. The massage there was the best we ever had.

The Wallawwa, Kotugoda: A wonderful place to start our trip - we loved it! Our cooking class was more on a cooking demonstration. (Meaning we didn't really do anything), but food was excellent!

-CMS - Austria

 
July 24, 2014 : Dulshan [chauffeur/guide]: Dulshan has been an excellent host throughout our trip. He has made us feel very welcome on our first visit to Sri Lanka and has also ensured we felt safe at all times. He has liaised with everyone we have come across on our behalf and has done everything in his power to ensure we have had a good trip even when there have been a few complications at a couple of hotels. If we come back in the future we would most certainly request that he accompanied us again.

Ulagalla Resort, Anuradhapura: Excellent, very relaxing. Good atmosphere. Nice activities. Very courteous staff. Loved it.

Bougainvillea Retreat, Victoria: Amazing hidden gem. Everything was great, loved the animals being on site. Felt like a private residence, great entertainment, i.e. music, books and films. Loved honesty bar staff extremely courteous.

Cinnamon Lodge, Habarana: Staff great, room good although bathroom shower very dirty. Lovely location, one particular staff member, Chami, was incredibly helpful organizing a la carte and BBQ and went over and above to look after the family. Reception staff also extremely helpful.

Anilana Nilaveli, Trincomalee: Appalling, a building site. Rooms and whole hotel was filthy. Plaster covered everywhere and brick dust. Smell of wet cement. Looked unsuitable to let. Near ready to be opened. Needs a deep clean, builders still on site. So bad we refused to stay.

-PL -UK

 
July 20, 2014 : Rathnasiri [chauffeur/guide]: Super knowledge of Sri Lanka. Excellent English. Very flexible when we asked for slight changes to the plan and made several good suggestions for improvements. Very safe driver and very comfortable van. Thank you!

Cinnamon Lodge, Habarana: Very good international class hotel.

Palpatha, Wilpattu: The picture in the profile does not do it justice! This is a really unique place. A kind of 'luxurious outdoor living'. The boat ride was another highlight

Wild Grass Nature Resort, Sigiriya: Again the picture did not do justice to the superb 'luxury' lodges. Another great place to stay. Service was excellent. The food was generally good but the rice and curry each evening similar.

Nilaveli Beach Hotel, Nilaveli: Superb location and excellent food. The rooms/bathrooms are a little bit 'tired' but still a great place to stay. Extending access to WiFi would be an improvement.

Weir House, Ulapane: Wow! It felt like we were being treated like royalty!

Horathapola Estate, Horathapola: A lovely relaxing place to start our holiday. The cooking demonstration was a real highlight.

-DGB - Belgium

 
July 16, 2014 : Herman [chauffeur/guide]: Herman has a friendly, engaging, informative style. He has a good sense of humor and is extremely knowledgeable on all aspects of the island. He provides a good balance of easy, friendly conversation with comfortable silence.

The Wallawwa, Kotugoda: This hotel was superb, an ideal location after a very long flight.

-MSG - UAE

 
July 16, 2014 :  

Hanthana House, Kandy: Bathroom had no ventilation and smelt damp. Bathroom had electricity socket next to shower. Drivers' accommodation was reported a poor standard. Difficult to compare homestay accommodation to hotels.

Hibiscus Garden, Tissamaharama: Great pool. Good location for Yala. Slightly unpleasant smell (drains) around reception area. Good food plenty of choice.

Kassapa Lions Rock, Sigiriya: Lovely pool, good general layout. Helpful staff. All food served was buffet style and occasionally a bit mass produced. No times of restaurant openings displayed.

Mango House, Galle Fort: Lovely, roomy accommodation. Relaxed atmosphere. Good location for town.

Mangrove Garden, Tangalle: Beautiful setting. Great food & service. Turtle watching awesome.

Melheim Resort, Haputale: Lovely hotel. Location and views. However we were the only guests which made the staff slightly over attentive and the common areas lacked atmosphere.

-SA – UK

 
July 14, 2014 : Elmo [chauffeur/guide]: Elmo was fantastic, he always met us on time. If we were visiting sites he always appeared as if by magic just as we finished. Elmo is very knowledgeable, easy to talk to and nothing was too much trouble. Thank you Elmo!

The Wallawwa, Kotugoda: A great start to the holiday

Borderlands, Kitulgala: We had a great time and the kids loved the rafting and cannoning

Cinnamon Lodge, Habarana: Meal options at dinner limited. Rs. 3000 for buffet dinner very expensive.

Kelburne Mountain View Cottages, Haputale: The best tea in the whole of SL our favorite place to stay. Excellent.

Mangrove Garden, Tangalle: Lovely time, we saw 7 turtles on the beach at night

Priyankara Hotel,Tissamaharama: Disappointing, slow service. The rooms were clean but felt tired.

Elephant Stables, Kandy: The food here is amazing and the rooms beautiful.

-ZR - Spain

 
June 28, 2014 : Very flexible and efficient in terms of changing travel plans. Reasonable price. Very good quality accommodation for price. Tissa [chauffeur/guide]: Very friendly and helpful. Good general knowledge of sites. Helped us retrieve money when we got scammed by locals.

-SL - Hong Kong

 
June 07, 2014 : Very quick to respond to concerns & questions. Ananda [chauffeur/guide]: Very pleased with level of service received. Excellent driver. Absolutely no faults. Extremely helpful, full of information, always on time and looked after our needs very well. Polite and courteous at all times and never felt unable to ask any questions. Very sociable and always with a smile. One of the best assets you have!

Heritance Kandalama, Kandalama: Food was not really up to our expectations. Rooms looked over trees and unable to see the lake at all. Insects in the restaurant and all around the food.

Ceylon Tea Trails Castlereagh, Dickoya: Superb level of service

The Kandy House, Kandy: Beautiful hotel.

Tintagel, Colombo: Excellent

-JM - USA

 
May 23, 2014 : Bonifus [chauffeur/guide]: Very nice and polite.

-DG - Oman

 
May 22, 2014 : Dirk [sales consultant]: We are deeply grateful to Dirk for his advice & guidance to create for us an itinerary which was inspired. It has been one of the best holidays we have had. Ananda [chauffeur/guide]: From the start Ananda was very friendly, helpful and courteous. We felt very comfortable with his driving. He was most knowledgeable both about the sites we visited and the wildlife in the Sri Lankan countryside. We enjoyed his company and we were so pleased that he had been our driver and guide.

The Wallawwa, Kotugoda: A charming, comfortable boutique hotel which we used as a base to visit Colombo. The food was excellent and the staff most helpful

Aditya, Rathgama: We had a wonderful & memorable stay at this fabulous hotel which surpassed our expectations. We would highly recommend it.

Ceylon Tea Trails Castlereagh, Dickoya: Our stay at Castlereagh was one of our highlights of our holiday. The standard, quality of the food was exceptional. We enjoyed the tea experience.

Jungle Beach, Kuchchaveli: This was the perfect place to relax and chill out before our long journey back to England. The staff were friendly and helpful.

Ulagalla Resort, Anuradhapura: A luxurious, comfortable hotel where the staff were most friendly & helpful. The chalets our of exceptionally high standard.

-DSG - UK

 
May 18, 2014 : Charmaine [consultant]: a big thank you to Charmaine for being patient even while we were chopping and changing plans, and particularly for doing it with good humor. Anwar [chauffeur/guide]: Anwar was great. Safe and very patient with us while we took innumerable breaks.

Kassapa Lions Rock, Sigiriya: Great place. Love how friendly the staff are. Really trumps all else.

Jaffna Heritage Hotel, Nallur: Another good choice. Recommended!

-SS - UAE

 
May 17, 2014 : Shane Pereira [chauffeur/guide]: Excellent as always. Full of good advice and useful suggestions. Will certainly want Shane again for our next trip to Sri Lanka

The Wallawwa, Kotugoda: An excellent start to the holiday. It certainly deserves more than one night. Delicious menu, well priced, good wine list. Fantastic service and spa and stunning grounds.

Jungle Beach, Kuchchaveli: A wonderful mix of jungle, beach and five star luxury. Staff are so professional and service is immaculate.

Uga Bay, Pasekudah: A stunning location and spacious grounds. Room very comfortable and attractive but lighting poor. Food and restaurant service were excellent. We were very disappointed the chauffeur accommodation and food was so poor.

Brook Boutique Hotel, Melsiripura: This is a very special venue. We have stayed in 17 hotels in Sri Lanka and have always been very happy and impressed by the quality of service. This hotel takes service to another level. The grounds and the accommodation are breathtaking. Food is fantastic. The owner Pubudu is a wonderful host. This venue would be perfect for many types of visits. Relaxing, pampering and entertainment (there is a lot to do) and also as a base for the cultural triangle. It is so special and would be worth the little extra on the journey to the excursion. It will certainly be on our list for our return trip.

-CA - UK

 
May 16, 2014 : Sarath [chauffeur/guide]: Sarath was a great chauffeur guide. We would definitely recommend him.

Cinnamon Lodge, Habarana: There were many flies about, and the hotel lacked preventative measures. Staff appeared bored mostly. However, the hotel was very quiet.

Colombo Courtyard,Colombo: Hotel is fairly small. Clean and satisfactory. Staff friendly.

Heritance Tea Factory, Kandapola: The room was basic, but satisfactory and clean.

Leopard Trails WilpattuWilpattu: This was the highlight of the trip. Pila [Camp Manager] was welcoming and made sure our stay was fun and comfortable. Food was amazing!

Uga Bay, Pasekudah: This hotel was fantastic. The staff was very friendly. The dinner was very lacking in quality. Breakfast was great.

-PB - Australia

 
May 15, 2014 : Tailored trip according to our needs. Competitive price and efficient booking process. Would recommend. Overall we were impressed by our trip and it lived up to expectations. Wijekoon [chauffeur/guide]: Wije was excellent. Highly recommended. The airline lost our luggage and our guide was extremely helpful and was assisting to resolve the issue. My husband needed medical assistance during the trip and our guide took us to the doctor and made sure that he was taken care of. Overall our guide went above and beyond expectations consistently.

The Wallawwa, Kotugoda: Fantastic hotel, helpful staff, Food above expectations.

Hibiscus Garden, Tissamaharama: Rooms adequate and clean.

Kassapa Lions Rock, Sigiriya: We were pleased with our stay, but service could have been better.

Lake Lodge - Colombo, Lake Lodge: Very good.

Mango House, Galle Fort: Very good. Great location and staff.

Mangrove Garden, Tangalle: Perfect location. Lovely room.

Melheim Resort, Haputale: Lovely resort. Fantastic location. Staff very friendly and accommodating. Rooms well equipped, furnished and clean.

Suisse Hotel, Kandy: Good hotel according to price and location

-AW - UK

 
May 11, 2014 : Very easy booking process. William [chauffeur/guide]: William was brilliant. From the moment he collected us at the airport, nothing was too much trouble. William is so knowledgeable about Sri Lanka, and went out of his way to make our trip a memorable one. We felt very safe on the roads with William’s careful driving - something we were very grateful of with a toddler in tow. We will recommend Red Dot and William to all of our family and friends.

41 Lighthouse Street, Galle Fort: Wonderful relaxing place - a gem in the Galle Fort.

Ceylon Tea Trails Tientsin, Dickoya: Wonderful staff and food. Fantastic location and simply beautiful accommodation and grounds. One of the best places we have ever stayed.

Rosyth Estate House, Kegalle: Great accommodation but a bit remote.

The Wallawwa, Kotugoda: Perfect way to unwind at the end of the trip. Loved the spa and the staff were great.

-PS - Singapore

 
May 09, 2014 : Jonah [consultant]: Excellent. Jonah recommended to us this fantastic place in North East Sri Lanka (Pasikudah) which for us was a novelty. Thank you! Sarath De Silva [chauffeur/guide] Good chauffeur. Quiet, knowledgeable and reliable.

Maalu Maalu Resort & Spa, Pasekudah: Excellent resort

-JRT - Luxembourg

 
May 02, 2014 : "Tailored trip according to our needs. Competitive price and efficient booking process. Would recommend. Overall we were impressed by our trip and lived up to expectations"

-Andrew Whitworth

 
April 30, 2014 :  

Ellerton, Kandy: Helpful staff. Beautiful views. Comfortable lounge area. Convenient and reasonable laundry service.

Jetwing Vil Uyana, Sigiriya: Beautiful place and wildlife around hotel. Nice staff.

Mandira Strathdon Bungalow, Watawala: Staff try their best to be helpful.

-IN - Hong Kong

 
April 29, 2014 : Good website, very informative. Good description of hotels. Ananda [chauffeur/guide]: Ananda was an excellent chauffeur. He has a great knowledge of the local wildlife especially the birds. Very courteous and took great care of us. We would highly recommend him.

The Wallawwa, Kotugoda: Peaceful, good food, lovely garden and pool.

Cinnamon Wild, Yala: Good location for Yala National Park.

Ceylon Tea Trails Norwood, Dickoya: It was like stepping back in time - felt like an English country house, rather than a hotel. Stunning location. Excellent service

Jetwing Vil Uyana, Sigiriya: Loved this hotel - fabulous room with wildlife all around.

The Kandy House, Kandy: Lovely colonial hotel. Peaceful setting. Beautiful garden and pool

-EAF - UK

 
April 26, 2014 : Sarath De Silva [chauffeur/guide]: Friendly, helpful and reliable. Highly recommended.

-JJ - Hong Kong

 
April 26, 2014 : Aravindha [chauffeur/guide]: Chauffeur was excellent. Little courtesies and treats, knowledge of local people is superb. Very proud of his country.

-MW - Oman

 
April 26, 2014 :  

98 Acres Resort, Ella: From the moment we arrived we were relaxed. It is a beautiful hotel in fantastic place. We enjoyed walking around tea plantation little Adam’s peak and even to Ella. The food is exceptional, views we were out of this world. Our room was amazing, pure luxury once again the food was very good.

Aditya, Rathgama: This hotel is a gem. We stayed two nights but would have liked to stay more. Food was exceptional.

Cinnamon Lodge, Habarana: A beautiful hotel within a tranquil setting. We enjoyed the walks around the hotel and meeting the local wildlife. Monkeys, chipmunks.

-KDD - UK

 
April 26, 2014 : Charmaine [consultant]: Charmaine was very helpful throughout our booking. She gave good advice and put together a brilliant itinerary that fulfilled everything we asked for. Dulshan [chauffeur/guide]: Dulshan was very attentive to our needs from the moment he met us at the airport until the end of our tour. He made sure we were happy, comfortable during some long journeys allowing regular stops. Nothing was too much trouble for Dulshan. He was always friendly and courteous, not only to us but any one he should meet. He was very informative of the places we visited or drove through. Dulshan gave us good advice and made some good recommendations on what to see and where to eat. We would highly recommend Dulshan to our friends and family if they were to visit SL. Dulshan helped make our holiday memorable.

Mangrove Garden, Tangalle: Credit cards not accepted. Should have been informed in advance. Menu limited and service slow.

Palm Beach Hotel, Mt. Lavinia: Breakfast service poor. Check-out slow and difficult. Poor customer service.

-JF - Oman

 
April 25, 2014 : Very friendly staff. Lahiru was very helpful. Easy booking process. Would definitely use Red Dot again. Majeed [chauffeur/guide]: High quality. A pleasure travelling with Majeed.

98 Acres Resort, Ella: Rooms are very small.

Amangalla, Galle: Just perfect. I would stay at least 2 nights next time.

Amanwella, Tangalle: Great location. Given the high price range, service and food could be improved.

The Wallawwa, Kotugoda: A perfect ending to a great holiday. Beautiful rooms and garden. Wonderful setting.

-BS - UK

 
April 25, 2014 : I requested details on balloon safari which didn’t happen, and had to request tickets when they hadn’t arrived. Also think the guides could be consulted on best schedule as ours changed it to give us more time to relax which we were grateful for, but ultimately I am glad I picked Red Dot Tours. Ananda [chauffeur/guide]: Ananda genuinely made our holiday in Sri Lanka, He accompanied us on all our visits, changed plans to suit us better, arranged a safari at short notice. His knowledge was exceptional, of history of religion and of wildlife, as well as knowing the best times to do things. He was polite, friendly and excellent throughout, We don’t think we could have asked for a better guide.

Heritance Kandalama, Kandalama: Excellent! Needs more bottled water FOC as you couldn’t go anywhere else.

Fort Printers, Galle Fort: Manager's local knowledge and willingness to help were excellent. Great central location, room and service. Food excellent but when you have been spoilt with Kandy House and Heritance, not quite as good.

The Kandy House, Kandy: Better than profile. We wished we had more time there. It is such a relaxing place to be. We were really well looked after.

-PB - UK

 
April 24, 2014 : "Very quick response and helpful at setting in all what we wanted to see with a mix of budget and luxury accommodation"

-Drew Patrick Lanyon

 
April 23, 2014 : Saman [chauffeur/guide]: Saman became a friend over the two weeks. No trouble. He looked after everything, epecially our 13 years son Timmy. He is a top man.

Palpatha, Wilpattu: Very basic but a real experience. Sounds like a jungle. Brilliant staff

Corberts Rest, Knuckles: Beautiful place. Don’t change anything

Jetwing Blue, Negombo: Fantastic hotel. But as above it could have been anywhere. No real feel of Sri Lanka

Palm Paradise Cabanas, Tangalle: Our favourite beach & hotel. Lovely staff

Paradise Beach Club, Mirissa: Lovely hotel but a bit too big for us

View Point Villa, Ella: Lovely hotel in great surroundings

-PA - UK

 
April 23, 2014 : I appreciated particularly to be contacted by phone, by a French speaking consultant. Upul [chauffeur/guide]: Upul is an excellent driver but he was not a guide. He provided useful information about our excursions but he didn’t come with us. We appreciate his kindness with our kids.

[Red Dot note: It is customary in Sri Lanka for specialist guides to be available if required at places such as historic sites].

Sigiriya Village: Musty smell in the room. Service slow. Great buffet.

Chaaya Tranz: The room we were given upon our arrival was damp. Water was dripping from the walls and the ceiling so the floor was wet. We asked for another room the next day. This one was perfect, but the bad impression left by the first one can't be erased. Location is good for the proximity with tourist places, but poor for the seaside (narrow beach without any "cachet").

Hill Club Room: dirty and dusty, gloomy and cold. Bathrooms far below the standards of a 4-5 star hotel. Service: Poor, if not going to the club restaurant. Room service more than one hour waiting time. Not appropriate for a family with young children.

Randholee Food: only "a la carte" menu, no buffet. Expensive.

-FG - UK

 
April 23, 2014 :  

Ceylon Tea Trails Norwood, Dickoya: Unique

-CM - Switzerland

 
April 23, 2014 : I appreciated particularly to be contacted by phone, by a French speaking consultant. Upul [chauffeur/guide]: Upul is an excellent chauffeur. He provided useful information about our excursions. We appreciate his kindness with our kids.

Sigiriya Village, Sigiriya: Service slow. Great buffet.

Chaaya Tranz, Hikkaduwa: The original room we received was not to our expectation. We were given another room the very next day. This one was perfect.

Randholee, Kandy: Food: only a-la-carte menu, no buffet.

-FG - Bangkok

 
April 22, 2014 : Sumadasa [chauffeur/guide]: Very concerned chauffeur, superb English. Helpful, funny, would highly recommend Suma!

Jetwing Beach, Negombo: Perfect for one night. Large rooms, well equipped.

Clove Villa, Kandy: Some food was very good.

Deco on 44, Galle Fort: Perfect!

Taj Samudra, Colombo: Rooms are excellent. Very good reception staff.

-SL - France

 
April 21, 2014 : Dinu [consultant]: was extremely helpful and knowledgeable. Donovan [Operations] was also excellent during our trip. Prasanna [chauffeur/guide]: Very punctual and always on time, with a smile. Filled us in on local information, made our drives interesting. He is an excellent complement to Ret Dot.

-LH - UK

 
April 21, 2014 : William {chauffeur/guide]: Very helpful and professional. Good knowledge of the country and pro-active in giving options on what to do in the different locations (eg: whales, elephants). Made good suggestions on how to change the schedule to our better living. (Less car time). Pointed out local fruits etc. Safe driving, well aware of the kids in the car.

The Wallawwa, Kotugoda: Super room. Great a la carte breakfast.

Heritance Kandalama, Kandalama: Very nice. Very friendly staff

The Fortress, Koggala: Stunning hotel. Very good, complete service. They have their own turtle hatchery now.

Master Campers, Wildlife Parks: Just brilliant

Villa Araliya, Negombo: Room is dark and dingy. Whole place feels very spooky when we first arrived but lovely in daylight - great breakfast and pool

Michelle, Balapitiya: Very quiet, lacks atmosphere. Rooms ok but not so spacious, especially bathrooms/ Good food, Friendly staff, Not swimmable sea.

Lavender House, Pussellawa: Very nice. Very friendly staff. Homely feel.

-WM-W - UK

 
April 21, 2014 : Bernard [chauffeur/guide]: Bernard was very helpful and informative. A good careful driver. He was very kind to our son in going off to buy a bat and ball for cricket. I would definitely recommend him. He really enhanced our trip. Vehicle had tinted windows. Maybe you could ask clients whether they want them or not? "Thank you very much. Bernard was very interesting and very helpful - fleur Collins (12 years)"

-JFC - UK

 
April 21, 2014 : Nalin [chauffeur/guide]: An excellent guide, driver and companion. Fantastic with our children. Very knowledgeable about the areas & all the wildlife. Couldn’t have been better – made our stay in Sri Lanka a truly memorable one. Would highly recommend him to anyone travelling to Sri Lanka.

The Wallawwa, Kotugoda: Hotel even nicer than expected.

Wild Grass Nature Resort, Sigiriya: Wonderful setting. Excellent service. Very welcoming with helpful staff.

-ES - USA

 
April 21, 2014 : We were very happy with the process. Only frustration was it seemed impossible to hold reservations even briefly, so one or two things has been available but were taken before we could book. Details of transfer times between hotels when itinerary planning would be helpful. May have led us to stay longer in a couple of places. Elmo [chauffeur/guide] was first class. We could not have had a better guide and driver.

The Wallawwa, Kotugoda: Very high standard throughout. loved it and would have stayed longer.

Borderlands, Kitulgala: We were expecting something more remote. but overall good. fun activities.

Cinnamon Lodge, Habarana: The most 'corporate' of all the hotels we stayed in. provided good cake for daughter's 15th birthday.

Cinnamon Wild, Yala: Excellent base for safaris. Lovely interconnecting rooms.

Clove Villa, Kandy: We had booked deluxe but were given standard rooms on arrival. Quickly resolved.

Kelburne Mountain View Cottages, Haputale: All excellent - wonderful location and service. We were unlucky that the mist never cleared. Better luck next time!

-PJM - UK

 
April 20, 2014 : Sunil [chauffeur/guide] was smiling and friendly. Very good at pointing out different treats. He made an extra service for us by finding a bungalow on a tea estate in the Knuckles range. I highly recommend him as a driver. Vehicle is excellent.

Jetwing Beach, Negombo: Great as first night

Buckingham Place, Rekawa: Beautiful hotel with beach. Wounderful service

Hibiscus Garden, Tissamaharama: Beautiful swimming pool but got some sharp tiles. Very beautiful garden

Mahaweli Reach, Kandy: President’s Suite was wonderful. Wedding anniversary treat.

Mountain Heavens, Ella: Beautiful view from the hotel down ella gap. Also good for walking to ella rock along the railway line. Good food but limited menu

-RGC - UK

 
April 20, 2014 : Dilhari was very efficient in helping [plan our trip]. Wije [chauffeur/guide]: Wije was brilliant. He was absolutely reliable. Always very helpful and very thoughful. He had lots of ideas.

The Wallawwa, Kotugoda: Great start.

Kelburne Mountain View Cottages, Haputale: Very individual and we liked it a lot.

Lavender House, Pussellawa: Further from Kandy town. But lovely.

-SW - UK

 
April 19, 2014 :  

Villa Araliya, Negombo: Friendly family run hotel.

Back of Beyond - Pidurangala, Sigiriya: Very nice, lovely staff. Generous. Loved the rooms.

Kandy Cottage, Kandy: The Moon Space room was rather hot at night. Perhaps mesh screens on windows would help add air to the room. The room had plenty spare sockets and Thomas was an excellent host.

Lake Lodge - Colombo, Lake Lodge: Room did not have any spare sockets for charging phones or batteries.

-SMR – UK

 
April 19, 2014 : Michael [consultant]: Michael was purposeful and helpful

Athula [chauffeur/guide]: Athula was very friendly and knowledgeable chauffeur/guide. Only too willing to help and flexible when our arrangements needed changing. Very safe driver. Was happy to take us to local restaurants and food stalls away from tourist traps. In general, just a wealth of knowledge and made our journey so fabulous.

-LP - AUS

 
April 19, 2014 :  

Bentota Beach, Bentota: An excellent hotel. Rooms & Location perfect.

Cinnamon Citadel, Kandy: Beautiful location and a commercial tourist experience for me.

Ranweli Holiday Village, Negombo: It was a completely different experience.

-SF - UK

 
April 18, 2014 : Jonah [consultant]: Jonah was very helpful with our last minute arrangements. We would like to thank Jonah for this. Herman [chauffeur/guide]: We have had a great experience with Herman. Herman has been very hospitable, fun and friendly. All our questions were answered with considerable knowledge and Herman was able to offer great insights into the culture of Sri Lanka. Also we would like to thank Herman for being adaptable to other places to visit and changes in plans. We will miss him.

Cinnamon Lodge, Habarana: Lovely hotel. Buffet was exceptionally good. The range of food met all tastes of the family & we loved the pool.

Jims Farm Villas, Matale: Loved Jims farm. Would have liked to stay longer. Very friendly and welcoming.

-T - Australia

 
April 18, 2014 : Priyankara [chauffeur/guide]: We were very privileged to have Priyankara as our guide. A wonderful person who has that great balance between personalization & professionalism. We travel extensively and would rate him as one of the very best we have had!

Ceylon Tea Trails Norwood, Dickoya: Wonderful location. Service not quite good at times, but overall loved our stay.

Wild Grass Nature Resort, Sigiriya: Super & good service. Enjoyed the space & serenity.

Mawella Villa, Tangalle: Highlight peaceful location, beautiful beach, friendly staff & excellent food.

Jetwing Blue, Negombo: Good start of hotel. Excellent service and lovely beach.

-AC – UK

 
April 15, 2014 : Tissa [chauffeur/guide]: Very happy with Tissa. Excellent driver, very safe. He is also very polite, friendly and was always happy to cater to our every need. A very knowledgeable guide, and gave us good explanations at all sites.

-AAKV - UAE

 
April 14, 2014 : RDT was recommended by Leopard Safaris. Generally satisfied with all aspects of RDT service. RAD Padmasiri [chauffeur/guide]: Absolutely top quality in every aspect. One of the best driver guides we have had during fact decade of travel in SE and South Asia.

Clove Villa, Kandy: Charming and friendly. Food a bit too international for our taste but well prepared and presented. Thoughtful, warm staff. Hard to judge overall from a very short stay. But would certainly be happy to return if in Kandy again.

Heritance Kandalama, Kandalama: Enjoyed the architecture and setting, but the service, although well meaning, there was a problem with telephone service, late delivery in luggage, locked mini bar. Hotel is great toward large groups.

Palagama Beach, Alankuda: Exceeded our expectations - great service, excellent look and a wonderful location for a quiet stay on the beach.

The Wallawwa, Kotugoda: Excellent choice near airport for arrival and departure.

-HOH III – Singapore

 
April 14, 2014 :  

Ceylon Tea Trails Norwood, Dickoya: Service from staff was exceptional. Every meal was delicious and staff was so attentive.

-NF - UK

 
April 13, 2014 : Sarath [chauffeur/guide]: Sarath was fantastic! He is a small asset to your company! He was always immaculately dressed and the car was spotless. He went out of his way to make our trip perfect. Realizing we love wildlife he was soon pointing out all sorts of animals, plants and insects to us. He always slowed down so we could take a photo, if we ever took out a camera. The guides he recommended were excellent, as were the restaurants and we were so pleased to be able to meet his lovely family. We can’t say enough good things about Sarath and we will miss his cheerful company. A true professional. Super polite. Our thanks to him for making our trip wonderful.

Kandy Cottage, Kandy: Staff was great, room was not! 3 star mattress and bed squeaked whenever you moved. Needs a ceiling-fan. Room was very hot & stuffy, as windows were not screened & could not be open at night. Bed was brutal.

Mangrove Garden, Tangalle: Beautiful Spot. My only quibble with the room was the poor lighting in bathroom

Mountain Heavens, Ella: Breathtaking view. Lovely, creatively nice room, amazing staff, peaceful and quiet.

Priyankara Hotel,Tissamaharama: Beautiful hotel. Loved the flowers on our pillows at night. Lovely atmosphere.

Sigiriya Village, Sigiriya: It was great after we upgraded it to a deluxe room. Standard room was tired, smelly & depressing. Deluxe room was new & fabulous! So we switched rooms, we were thrilled. Staff is excellent & very attentive.

-GC – Canada

 
April 13, 2014 : Shane Pereira [chauffeur/guide]: Shane is a obviously a people person. He is very knowledgeable, informative and always seemed to know what we would enjoy. He obviously takes great pride in his country and any suggestions he made were well thought out and planned. Never pushy, just giving suggestions to enable us to get the most from our Sri Lankan experience, even providing information for our onward journey, doing everything he could to make it easier for us. A very friendly person that we would recommend to anyone and would definitely use again. We have enjoyed his company.

Kelburne Mountain View Cottages, Haputale: Lovely property. Amazing setting. Attention to detail second to none. Road down needs some repair.

Rangala House, Bobebilla: Excellent in every way. View amazing. Staff could not be more helpful. Could not fault it.

-DPC - UK

 
April 12, 2014 : We would not have found website had it not been for a guide book. We recommend getting the word out to search engines. Athula Silva [chauffeur/guide]: He was always willing to go the extra mile and accommodate our questions and needs. Even in spite of an already jam packed itinerary. It's obvious he takes his job very seriously which is why he was a fantastic guide. Sha!!

Amaya Lake, Dambulla: Nice place. Great pool.

Chaaya Tranz, Hikkaduwa: Fantastic room & staff. Food ok, not impressive. Every single employee was helpful and friendly.

Mandira Dickoya Bungalow, Dickoya: Bungalow: Great staff, fun experience! Room outdated, got a bit warm. Fantastic breakfast! Traditional.

Randholee, Kandy: Shower was out of date, but otherwise room was good. Amazing view! On hills not close to anything.

-KR - UAE

 
April 12, 2014 : R.A.J. Perera [chauffer/guide]: Amazing trip. Great driver. We are very pleased.

Hanthana House, Kandy: Very friendly hosts, loved our time here. Cultural show was good too.

Palpatha, Wilpattu: Staff exceptional, The bird expert was exceptional. Owner also very welcoming.

-AJEH - UK

 
April 12, 2014 : Punchihewa [chauffeur/guide]: Punchihewa was an excellent safe driver, very punctual and courteous. He gave appropriate information and readily responded to questions. We were very pleased to have as our chauffeur/guide.

Amaara Sky, Kandy: Great location and views. Staff helpful and friendly and received a call from the general manager. Evening (dinner) food the worst we had on the trip.

Ceylon Tea Trails Tientsin, Dickoya: Very enjoyable and comfortable stay. Good location. Tea experience tour excellent.

Jetwing Yala, Yala: New hotel still finding its feet with the current staff but they were very helpful and obliging. Great location for access to national park.

The Wallawwa, Kotugoda: Very good and convenient to airport for a late night arrival.

Galle Fort Hotel, Galle Fort: Excellent location in Galle Fort. Good room but staff not as helpful or friendly as elsewhere. Lack of clear reception area makes access to management difficult.

Jetwing Vil Uyana, Sigiriya: The garden room could have done with some indoor seating as well as outdoor seating. We also got a room with a very small area for outdoor seating compared to other garden rooms we saw. They were also a long way from the restaurant.

-TJT – AUS

 
April 11, 2014 : "Very quick response at all times, helpful and efficient service"

-Niki Thongborisute

 
April 08, 2014 : HK Sunil [chauffeur/guide]: H.K. was great. We have had such a wonderful 9 days getting to know him. He was very informative and adaptable to our needs. We really appreciated all his help and would without doubt recommend him to anyone visiting Sri Lanka. We will miss him!

Jetwing Vil Uyana, Sigiriya: Exceeded our expectations. Hotel setting and location was stunning.

Frangipani Tree, Thalpe: An absolutely wonderful 3 days here. Staff were so polite and attentive. Food absolutely incredible - best we had in Sri Lanka! Setting - beautiful. Manageress was lovely and very interactive. Super tennis court and pool. Slightly disappointed to be the only young couple - hotel was dominated by young families with lots of kids. Still had a fantastic time.

98 Acres Resort, Ella: Room and hotel setting - stunning. Staff were less engaging but lovely nevertheless. Food good but not fantastic.

Kalus Hideaway, Uda Walawe: The manager and waiter who looked after our table were lovely and Kalu seemed to interact with all guests which is a lovely touch. But, food was below average and room was basic but nice and wine was not good. Staff eating buffet whilst guests still eating in restaurant - not ideal.

Lavender House, Pussellawa: The staff made our experience even better than it already was. The views were stunning. Fantastic food.

-AMW - UK

 
April 08, 2014 : Dulshan [chauffeur/guide]: Dulshan was a great chauffeur/guide, we couldn’t recommend him highly enough. He was always punctual and ready to give us information whenever we wanted it. He tailored our holiday to make the most of the time available to us & used local knowledge to improve the itinerary.

Cinnamon Citadel, Kandy: Hotel was a bit "tired" looking especially the bedrooms. Food was excellent.

Aliya Resort and Spa, Sigiriya: Beautiful hotel in a stunning location.

Calamander Unawatuna Beach, Unawatuna: Very flexible and dealt with changes quickly.

-CP – UK

 
April 07, 2014 : Excellent! Herman [driver/guide] was wonderful. We have had many drivers over the years – Herman surpassed them all. He was exceptional in thinking ahead and making suggestions. A lovely man, he made our trip memorable.

Horathapola Estate, Horathapola: Wonderful and peaceful – an excellent starting place.

Ayubowan Guesthouse, Negombo: Convenient and clean.

Sigiriya Village, Sigiriya: Convenient location. A group hotel!

The Lake House, Koggala: Convenient location, wonderful position.

Far Cry, Wasgamuva: A great discovery. Bit of a distance from Wasgamuva.

Rangala House, Bobebilla: A lovely place. Wonderful position, superb staff and food.

Suisse Hotel, Kandy: Improved since our last stay, still dated.

Kelburne Mountain View Cottages, Haputale: Wonderful position, superb staff. Period tea bungalow with no pretentions.

Sun House, Galle: An advantage not being in the fort in hot weather.

Frangipani Tree, Thalpe: Relaxing spot for last couple of nights.

-AS – London, UK

 
April 06, 2014 : Thissa [chauffeur/guide] was a great guide and driver. He was excellent in all of the above. We felt very safe and protected with him. He had great knowledge of the temples and history. We felt very fortunate to have him share the Sri Lanka culture with us. He was professional in every way.

The Wallawwa, Kotugoda: Fantastic

Leopard Safaris - Knuckles, Matale: Fantastic

Ulagalla Resort, Anuradhapura: Service was good but was a little slow. Fantastic otherwise.

-LD - UK

 
April 06, 2014 : Thissa [chauffeur/guide] Thissa was a great guide and driver. He was excellent in all aspects. We felt very safe and protected with him. He had great knowledge of the temples and history. We felt very fortunate to have him share the Sri Lankan culture with us. He was professional in every way.

The Wallawwa, Kotugoda: Fantastic

Leopard Safaris- National Parks: Fantastic

Ulagalla Resort, Anuradhapura: Service was good but was a little slow. Fantastic otherwise.

-LD – China

 
April 03, 2014 : Lakshman [chauffeur/guide]: We were highly satisfied with our chauffeur. He has been extremely friendly, polite and forthcoming.

-KS - France

 
April 02, 2014 : Elmo [chauffeur/guide]: Always punctual and helpful. Vast amount of local knowledge where ever we have been. A good sense of humor, polite and courteous. Speaks very good English. His driving is very safe and careful with the traffic on the roads.

Jims Farm Villas, Matale: Fascinating place to stay, very welcoming, helpful. Communal 'family' dinner good for comparing travel stories. Farm to visit, pool plus additional visit to local Buddhist temple with owner.

Clove Villa, Kandy: Everyone very helpful and courteous. Nice pool, food good, in fact too much. Location good for visiting Kandy although urban. Lot of stairs

Melheim Resort, Haputale: Beautiful setting. Good accommodation, meals good. Lot of steps. Met another couple, again pensioners like us, tried to order more drinks (red wine) at 9.45pm and were told there was no more red wine. The staff then stood by us until we left 5 minutes later. We think they just wanted to go home.

Mountain Heavens, Ella: Beautiful view from room. Nice room, too many stairs again but good for the view

The Safari, Tissamaharama: Lovely views and room. Courteous staff, clean. Comprehension over dishes on menu limited.

-ACE - UK

 
March 31, 2014 : Initial booking process very good. A week before departure we noticed train journey had not been booked - booking not made until day before departure. Bandara [driver/guide] was well-presented and had good general knowledge. Our visits to the sites would have been better if he had greater knowledge and a better grasp of English. His driving was very aggressive and we felt unsafe – twice we felt compelled to ask him to slow down. He rarely seemed confident about the location of hotels/routes and had to stop many times for directions.

Dolphin Beach, Alankuda: Beautiful accommodation, very helpful and friendly staff.

Chaaya Village, Habarana: Good. Busy with tour groups.

Sir Johns Bungalow, Knuckles: Hotel good, walking excursion expensive. Guide did not speak English.

Upper Glencairn, Dickoya: Accommodation poor – needs refurbishment. Bathroom dirty, staff very friendly. Good food.

Master Campers, Wildlife Parks: Excellent. Safari guide superb.

Talalla Retreat, Matara: Fantastic beach, lovely room. Food disappointing, staff friendly and helpful.

Uda Walawe National Park: Fantastic, superb guide.

Whale watching: Very professional company, well-organised excursion.

-BC – Norwich, UK

 
March 30, 2014 : Sometimes had to request a response to an email several times, but when responses were received they were always excellent. Charmaine helped tailor a perfect vacation. Amila [chauffeur/guide]: Amila was excellent! He was courteous and friendly throughout our tour. He was extremely helpful and did everything within his power to make our trip as enjoyable as possible. He is also very knowledgeable and offered great insight into the local custom and culture. He was also very interested in learning about us and our culture. This added to the relationship. Through the course of the tour, Amila became more than just a driver or a guide; he became our travelling companion. This enriched our whole experience.

St Lachlan Hotel, Negombo: Food excellent value. Good for one night stopover. Close to airport. Somewhere to sleep. Nice room, bed, friendly staff. Area seemed a little rough.

Amaya Hills, Kandy: Food a bit on the expensive side. Little out of the way. View was amazing! Sunset not to be missed.

Chaaya Village, Habarana: Public areas of hotel pleasant, room average, food and drinks overpriced.

Grand Hotel, Nuwara Eliya: Food excellent, especially Sri Lankan buffet. Room could do with a refresh ( Staff all seemed to know who we were)

-SJP - UK

 
March 30, 2014 :  

Cinnamon Wild, Yala: Fabulous location.

Lavender House, Pussellawa: Love, love, love the Lavender House!

The Last House, Tangalle: Loved it.

-SH - Dubai, UAE

 
March 29, 2014 : Ervin [chauffeur/guide]: Ervin had been recommended to us by friends who had travelled to Sri Lanka and had him as their chauffeur/guide. He definitely fulfilled our expectations and was an outstanding host. Thank you Ervin! Dirk [consultant]: Easy and efficient booking experience with Red Dot Tours. They listened to what I looking for and provided exactly that. It was a great experience working with Dirk.

Kalus Hideaway, Uda Walawe: Fabulous. Great spot in the wilderness, close to nature and rustic. Very friendly staff, good food and beautiful grounds. Wonderful and relaxing pool area.

The Gateway Hotel Airport Garden, Seeduwa: Definitely more of a business hotel. More my husband's style. Lovely hotel. Great food & service. Large & comfortable room.

Master Campers, Wildlife Parks: Campsite, food and tents were terrific! Isuru and his staff were outstanding. Great with kinds and provided us with an amazing safari experience.

Flower Garden, Unawatuna: A backpacker’s hotel with an eclectic flair. Clean. Good food. Rooms a bit tired (squeaky beds) (poor air-conditioning units) (no lock-safe in the room). Nice pool. Enjoyed the local flavor.

St Andrews Hotel, Nuwara Eliya: Awesome. Beautiful hotel. Cool loft rooms. Relaxed atmosphere. Very friendly and accommodating staff made us feel very welcome.

-CFSJ -Singapore

 
March 29, 2014 : Organized tour at short notice which we appreciated. Chandra [chauffeur/guide] was a very good driver/ guide during our tour of Sri Lanka. We had a really good time thanks to him. He has been very attentive and dedicated. He suggested worthwhile activities/excursions and listened to what we would like to do.

Elephant Reach, Yala: Swimming pool very nice. Food not so good.

Grand Hotel, Nuwara Eliya: The hotel we like the least. Old and poor food. Not to be repeated.

Lantern, Mirissa: No 1. Perfect, food amazing. Beach amazing, staff great, room very good.

Theva Residency, Kandy: Staff & food good. Room ok.

Wild Grass Nature Resort, Sigiriya: Staff and room lovely

-MCB - UK

 
March 29, 2014 : J.A.L Jayasuriya [chauffeur/guide]: Helpful, friendly, very knowledgeable & safe driver. Kept us well informed what to expect each day.

Mount Lavinia Hotel, Mount Lavinia: Great location, wonderful beach and restaurant

Amaya Hills, Kandy: Very unprofessional hotel. Wouldn’t recommend.

Avani Bentota Resort and Spa, Bentota: Fantastic resort + room

CASA Colombo, Colombo: Great boutique hotel, which is always our personal preference.

Cinnamon Lodge, Habarana: Good location. Very busy hotel with number of large groups. Staff friendly. But service not particularly good.

Heritance Kandalama, Kandalama: Absolutely fantastic hotel. All the staff were friendly and helpful. Rooms are wonderful. Highly recommended hotel

Heritance Tea Factory, Kandapola: Amazing use of old tea factory and well converted. A bit old fastion for our taste. Need to make it clear to guest that men are requested to wear trousers to dinner.

Jetwing Yala, Yala: Overall good experience + good location. Will needs to finish the grounds + get staff more used to the operation

-CH - UK

 
March 28, 2014 : Ranjith [chauffeur/guide]: Great guide. We felt we were in very capable hands. It was great not to worry about anything as Ranjith organized everything for us. Ranjith was also really helpful and accommodating when we wanted to make any changes. We also really appreciated his advice. Thanks Ranjith, for looking after us!!

Cinnamon Wild, Yala: Amazing place to stay

Kelburne Mountain View Cottages, Haputale: House boy and chef excellent.

-CW – UK

 
March 27, 2014 :  

Grand Hotel, Nuwara Eliya: Very old. Needs a good makeover, not in the same class as the other hotels we stayed at.

-MNG - Singapore

 
March 26, 2014 : Priyankara [chauffeur/guide]: Superb support and service from the beginning to end. Excellent knowledge. Very personal service. Priyankara was brilliant, supportive and faultless.

-LK - UK

 
March 25, 2014 : Pandula [chauffeur/guide]: Perfect! We couldn’t have wished for a better guide.

-MGC - UK

 
March 23, 2014 : Excellent response from Dilhari [consultant] to all queries – of which there were several! Only disappointment was a double booking which meant we did not have Herman [driver/guide] for last three days. Very unhappy about this at the time.

Chaaya Village, Habarana: Excellent.

Cinnamon Citadel, Kandy: Excellent.

Melheim Resort, Haputale: Disappointed not to be nearer to Ella. Interesting place.

Leopard Trails, Yala: Excellent experience.

Buckingham Place, Rekawa: Excellent.

The Fortress, Koggala: Excellent.

-HR

 
March 19, 2014 : Lahiru [consultant] was excellent and responded within 24 hours. She dealt with amendments very efficiently. Aravinda [chauffeur guide] was generally very friendly and helpful with a very good knowledge of life in Sri Lanka - agriculture, economy, etc.

98 Acres Resort, Ella: Our favourite hotel of the trip. Nice size with personal service. Excellent freshly prepared spicy food. Great views from the balcony and easy access to Little Adam’s Peak.

Cinnamon Lodge, Habarana: Slow check-in process. Buffet restaurant caters for large parties. A la carte and bar food fine.

Cinnamon Wild, Yala: Delay at check-in (again!) and tried to give us the wrong room bill 3 times at checkout. V. good location for the park. Bar food ok. Room had only seating for one.

Rainforest Eco Lodge, Deniyaya: The rainforest location and excellent guided tours with proper guides were undermined by a poor food offering. Very glad we had 2 nights here. One night makes walks less possible.

-BCS - UK

 
March 19, 2014 : Ervin [driver/guide] is very helpful, knowledgeable and courteous. Would be useful to have seat pockets in vehicle in which to place belongings.

Melheim Resort, Haputale: One room had lots of steps to get to reception/restaurant.

Jetwing Yala, Yala: Wifi in all rooms. Impressed they use and train local people.

Fort Bliss, Galle Fort: Not told in advance that twin room was not available.

Pinnawala Elephant Orphanage: Commercial. Enjoyed seeing the baby elephants.

Polonnaruwa: Interesting to visit.

Temple of the Tooth: As above.

Cultural Dance: Colourful, noisy and entertaining.

Botanical Gardens, Kandy: Peaceful and beautiful.

Tea Factory: Rushed explanation of the process.

Uda Walawe National Park: Excellent – saw lots of elephants etc.

-JS – UK

 
March 18, 2014 : Rathnasiri [chauffeur/guide]: Was the greatest tour guide. He did a fantastic job. The only area for improvement we would suggest is some extra help with tipping customs. His knowledge was incredible. He was polite and helpful and exceeded all expectations.

CASA Colombo, Colombo: Great place and great service.

Chaaya Village, Habarana: Did not provide double bed. Rooms were not well ventilated.

Kelburne Mountain View Cottages, Haputale: Found the service a little awkward because they wandered in and out of the rooms without any notice. Very noisy because of wind, difficult to sleep.

Sergeant House, Unawatuna: Awesome food - great menu. TV didn't work and A/C didn't work. Comfortable place.

The Safari, Tissamaharama: Great service, fixed a room issue promptly and even gave us breakfast after scheduled time. Gave us a Birthday cake for a fellow traveler - great place.

-AL - Australia

 
March 17, 2014 : Dilhari [consultant] responded with a package which included the places we wanted to see. She was flexible as we refined our plans.

Sanjeewa [driver/guide] is an excellent driver. He had good knowledge of the sites and country in general and his eagle eye was impressive and appreciated. His suggestion for an extra visit was excellent – a highlight! We enjoyed our time with him.

-SM – Australia

 
March 17, 2014 : Once first contact was established, subsequent responses were slow. Closer to the start of the holiday, they improved and were very good. Request for quote of price not answered until later in the process, request for accommodation in Kandy too slow. Sarath [driver/guide] provided good recommendations for dinner, always checked if we needed anything and recommended good extra activities which we otherwise would not have done. Additional information in regards to local sites e.g. tipping would be good. We were very happy with Sarath.

Slightly Chilled Yellow House, Dalhousie: Quite noisy, good location and food.

Elephant Ride: Great fun! Nice location.

Polonnaruwa: Cycling good – should be recommended for younger people.

Habarana massage: Beautifully set up, very relaxing.

Elephant safari: Jeep driver informative. Provided watermelon and great views of the elephants!

Spice Garden: Very expensive products, felt pressured into buying. Enjoyable, guide very informative.

Tea Factory: Good and informative – no pressure to buy.

-MB – London, UK

 
March 16, 2014 : Big problem with online payment through your website – had to pay driver cash upon arrival. Athula [driver/guide] was an outstanding guide who always went the extra mile. He was very accommodating and willing to show us the things we were interested in, especially horticulture. He did an amazing job.

Hanthana House, Kandy: Advertised as a hotel – incomplete, part of their home. Quite remote.

Landa, Belihuloya: Very average.

Peradeniya Botanical Gardens: Expensive and disappointing.

-Cm – Zimbabwe

 
March 15, 2014 : Request for bill in GBP not responded to, breakdown of costs not as specific as expected. Tried to phone, could not get through. Very happy with speed of booking accommodation and suggestion of alternatives as necessary – the trip was well-organised according to our requests. Car seat for child promised but not provided. Bonifus [driver/guide] was always punctual, unfailingly cheerful and found locations smoothly. He often stopped to point out interesting sites that we would not otherwise have noticed. He answered our questions and eased our excursions by buying tickets/obtaining guides. We really appreciated having him as our driver/guide.

Palagama Beach, Alankuda: Loved outdoor showers. Broken fan replaced promptly, extremely kind and courteous staff. Infinity pool perfectly set – highlight of location – but edging tiles slippery and sharp.

Cinnamon Lodge, Habarana: Wonderful grounds, room smelled of damp. Excellent laundry service, extensive and beautifully presented buffet/breakfast. Enjoyed watching the monkeys.

Jims Farm Villas, Matale: Wow. Stunning place, good décor, friendly staff. Manager took us on a tour of the farm, David got to ride in the tractor! Best value for money.

Ashburnham Estate, Elkaduwa: Gorgeous views, pretty gardens. Waterfall well worth a visit. Cooler climate. Lovely suite with period furnishings.

Regent Lodge, Kandy: Very warm welcome from Dudley. Happy to cater to special food requests. Bathroom not 100% sparkling. Willing kitchen staff, communication difficulties resulted in some mis-ordered food. Least value for money.

The Wallawwa, Kotugoda: What it says on the tin.

Dolphin watching: Bumpy ride out, wonderful to see all the dolphins.

Scuba Diving: Disappointing dive – few coral, sparse sea life. Contravened some basic safety instructions. She was new and may gain experience in time. Very keen and enthusiastic.

Minneriya Safari: Our favourite place! Two groups of grazing elephants by the lake, we could watch them for ages.

Sigiriya: Not for the vertically challenged!

Udawattakele: Beautiful forest, did not see much wildlife. Black turtles in lake.

Peradeniya Botanical Gardens: Enjoyed seeing the hundreds of fruit bats!

Millenium Elephant Foundation: Best place for elephant rides. Despite the Foundation’s request for donations over a tip, the man requested one then complained it was too small. Staff member who showed us around was very informative. Lovely shop.

-AF – Devon, UK

 
March 15, 2014 : Good booking process and price was slightly adjusted to a lower price from competition, Roy [chauffeur/guide]: Roy is the best. He cared for our family very nicely and was very positive even with a 7 month old, who was not always co-operative. He was glad to answer all questions and accompany us to every destination we wanted to see.

-DW - UAE

 
March 14, 2014 : I was very impressed by the prompt responses to my questions. Very flexible in adjusting my itinerary to budget & interests. Pre-info provided was extremely detailed. This is absolutely the best booking process I've experienced in my 50 years of travel. Kevin Cramer [chauffeur guide] was an excellent guide. He is an encyclopedia of information. My suggestions for improvement would be to avoid the use of the word "come" too often at times, I felt I was pushed at some of the cultural sites. Several times when I asked to take photos of beautiful veggies stalls or to stop he said: " Oh we will see those later". I was disappointed because as an amateur photographer you don't wait until later.

Palpatha, Wilpattu: Great way to start the tour. Surpassed my expectations

-JEM - UK

 
March 14, 2014 : "I was very impressed by the prompt responses to my questions. Very flexible in adjusting my itinerary to budget & interests. Pre-info provided was extremely detailed. This is absolutely the best booking process I've experienced in my 50 years of travel."

-JEM - UK

 
March 14, 2014 : Very quick and effective service. Consultant always got back to us within 24-48 hours, guiding us and respecting our decisions. We have been very impressed with the tour she put together and the accommodation. Ashok [chauffeur/guide]: He was very helpful and kind, understanding and patient with my wife who was pregnant. Overall he is a credit to RDT and a reflection on Sri Lankan hospitality.

Heritance Kandalama, Kandalama: Great location, the rooms were small and a little tired.

Cinnamon Wild, Yala: Great room, modern styled in a way that was appropriate to setting. Evening food options quite limited. Would return.

Jetwing Lighthouse, Galle: Stylish, nice location by the coast, great pools by beach. Dining options are a bit strange, service not quite as good as other places.

Kelburne Mountain View Cottages, Haputale: Unbelievable location and view. It is difficult to rate the cottage as we were a couple staying in a 3-bedroom cottage. As a result the overall accommodation was spacious but the double room we had was very small.

Lavender House, Pussellawa: Probably our favorite hotel. Service was personal and impeccable. Felt like a unique experience.

-SM - UK

 
March 14, 2014 : Prabath [driver/guide] was excellent. He was very courteous, knowledgeable and knew when to keep his distance to provide privacy when needed. He took us to some fantastic places to eat, just as our palate desired. Handles on the passenger seats above the windows are needed in his car.

Tintagel, Colombo: Fantastic boutique hotel – highly recommend!

Heritance Kandalama, Kandalama: Superb service – friendly and courteous staff. Poor coffee and tea, upgraded room to suite upon arrival.

Mahaweli Reach, Kandy: Beautiful grounds. Room had picture perfect views over river, bathroom needed renovation.

Cinnamon Grand, Colombo: Very generic. Central location, decent rooms. Rooms not ready on time – had to wait until 5:30.

Polonnaruwa: Very enlightening.

Dambulla Cave Temple: Fantastic! Tough climb bit well worth it.

Sigiriya: As above.

Minneriya National Park: Elephant safari at 5:00pm was beautiful – the elephants were majestic.

Spice Gardens: Informative and fun.

Nuwara Eliya: Day trip to see tea plantations – good one to do.

Temple of the Tooth: Beautiful to visit in the evening.

-MC – Canada

 
March 14, 2014 : Wije [driver/guide] was very good throughout.

Pinnawela Elephant Orphanage: Good.

Sigiriya: Very good.

Kandulla Safari: Good car hired by Wije.

Temple of the Tooth: Good.

Botanical Gardens: Lacking a good café.

Tea Factory: Very enjoyable.

-LW – London, UK

 
March 12, 2014 :  

Amaara Sky, Kandy: The bathroom was substandard.

-FF - UK

 
March 12, 2014 : Nalin [chauffeur/guide]: Excellent on wildlife, good on historical sites.

Cinnamon Wild, Yala: Best!

Palm Garden Village, Anuradhapura: Very honest and friendly service, called us after we checked out, to tell us we left a mobile phone behind.

Wild Grass Nature Resort, Sigiriya: Excellent Food. Fabulous Room. Charming manager, helpful.

Zion View, Ella: A lovely hotel with excellent views, food and service.

-FRL - UK

 
March 12, 2014 : Nalin [chauffeur/guide]: Excellent on wildlife, good on historical sites.

Cinnamon Wild, Yala: Best!

Palm Garden Village, Anuradhapura: Very honest and friendly service, called us after we checked out, to tell us we left a mobile phone behind.

Wild Grass Nature Resort, Sigiriya: Excellent Food. Fabulous Room. Charming manager, helpful.

Zion View, Ella: A lovely hotel with excellent views, food and service.

-FRL - UK

 
March 11, 2014 : Bernard [driver/guide] was amazing in all aspects – would ask for him on next trip.

-EB – UK

 
March 11, 2014 : Kumal [consultant] took notice of our preferences and proposed an appropriate itinerary. He responded quickly – only delay was flights via Sri Lankan office.

Old car, dodgy tyres, dodgy air-con. Leak in radiator caused breakdown. Driver was polite and punctual but had limited English. In no sense did he act as a guide, except to take us to a money exchange place with a good rate. Difficult to communicate with.

The Paul, Bangalore: Enormous suite – two bathrooms, two bedrooms etc. Comfortable, good food, nice courtyard. Staff good, swimming pool cold.

Royal Orchid Metropole, Mysore: Small, dingy rooms – not recommended. Food good once spice levels were upped. Outdoor courtyard nice, noisy pool.

Orange County Resort, Nagarhole: Fantastic! Staff were helpful, competent and pleasant. Excellent food and amenities. Room spacious and well-designed. Gordon got a cake on his birthday! Good safari.

Taj Savoy, Ooty: First room no shower, second room large. Small electric heater only source of heat, not overly clean. Food average, poor facilities. Noise dreadful, service poor.

Windermere Estate, Hunnar: Lovely setting, helpful and friendly staff. Upgraded our room, overlooked a building construction. Arranged a bird walk which was very good, gave us an early breakfast when requested.

Lakes Lagoon Houeboat: Lovely to arrive to a calm, tranquil boat. Captain, chef and crew all excellent, food very good. Lovely boat, great facilities. Slept well – over too soon.

Marari Beach Resort, Kerala: All excellent. Food very good but very expensive. Buffet curries bland. Amazing villa, excellent shower, lovely pool. Had a bird walk with the naturalist (Daniel) which was excellent. Charged us in sterling, not rupees, without asking.

The Malabar House, Kochi: Great location, good room, good food. Air-con broke, fixed within 3 hours. Staff very helpful, overall very good.

Khatakali Dance Show: Very good – worth going to.

Kochi tour: Interesting. Good guide.

Mysore Palace (at night): Very good.

Mysore tour: Good. Good guide.

Bangalore city tour: Good. Guide okay.

-AW – UK

 
March 09, 2014 : Very quick response. Helpful at setting up all that we wanted to see, with a mix of budget and luxury accommodation. Jamaldeen [chauffeur/guide] : Very friendly and happy, made us feel very relaxed. Extremely caring. Great knowledge in history of Sri Lanka. Very attentive to our needs, and made our 2 weeks in Sri Lanka very enjoyable.

Elephant Corridor, Habarana: Great room. Clean and great service. A little overpriced and food quality a little lacking.

Slightly Chilled Yellow House, Dalhousie: Good for location and short stay. Very clean and great.

The Kandy House, Kandy: Amazing!!

-DPL - Australia

 
March 08, 2014 : Rajeev [consultant] was helpful and easy to deal with. Booking process all that I required.

John [driver/guide] was excellent, totally reliable and always early. His English was good enough to have a conversation and he had a good sense of humour. We would highly recommend him.

Sheraton, New Delhi: Location far away from the main sites, near restaurants and shopping mall.

ITC Mughal, Agra: Perfect for one night to see the Taj Mahal.

Vivanta by Taj - Sawai Madhopur Lodge: Excellent. Particularly nice to have a hotel with its own historic interest. Good service and safaris.

ITC Rajputana, Jaipur: Average hotel. Entrance smart, tatty corridors. Good breakfast, large and impersonal dining room. Excellent spa. Poor location – area did not seem safe.

Ajit Bhawan, Jodhpur: Excellent hotel – best we stayed in. Lovely rooms, food and service all first-class.

Fateh Bagh, Ranakpur: Room dirty, bedcovers marked, filthy cushions. Good food, breakfast limited, no bath – only a shower. Thin, grubby curtains in room.

The Trident, Udaipur: Excellent hotel. Good service, not tipping was welcome. Pool and sunbed excellent, food particularly good. Room a little small.

Uppal, Delhi: Pool out of service, room large and comfortable. Good airport hotel for one night.

Guided tours: Guides were knowledgeable and interesting.

Safaris: Very good and enjoyable, guides were knowledgeable.

Shopping: Many guides took us to shops where there was obvious commission paid.

Village safari: Not a good trip – purely a shopping trip for the guide.

-DW – UK

 
March 07, 2014 : Driver was excellent, friendly, helpful and good at dealing with the Sri Lanka roads.

The Manor, Delhi: No window to outside, only onto the corridor.

Jai Mahal Palace, Jaipur: With the underground passing over the hotel in April, all may sadly change.

Agra: Well-organised and explained. Driver knew his way round – avoided too much walking.

Jaipur: As above.

Train journey – Delhi to Agra: A little dirty, little daylight. Avoided heavy traffic out of Delhi.

-JP – UK

 
March 07, 2014 : Dilhari [consultant]: Responsive and helpful. Professional, thoughtful, interactive and efficient. Lal [chauffeur/guide]: A very warm personality. Immediately put my parents and me at ease, which set a very good tone for the start of our trip.

-LHN - UK

 
March 06, 2014 : Last minute booking with 3 weeks’ notice - all very smooth (I got the final invoice receipt in Colombo!) Bandu [chauffeur/guide]: Bandu was excellent, professional & extremely friendly. He effectively made our holiday and is an asset to Red Dot as well as a great ambassador. We cannot praise highly enough.

Cinnamon Lakeside, Colombo: They let us book in at 10 and upgraded us to a suite for no extra. So hard to complain!

Cinnamon Wild, Yala: Excellent location & staff & room, all exactly as described and a high standard. I guess this is aimed at coach tours, too - but this is how to do it.

Clove Villa, Kandy: Excellent small place & only 10 minutes from the centre. Really liked this one!

Grand Hotel, Nuwara Eliya: Aimed at coach tours and the service shows it. We ate/drank at the golf club (temp membership 100 rupees) because it was better food & service. The Grand Indian was good.

Wild Grass Nature Resort, Sigiriya: I understand what they are trying to do. Do they? We got a 'family' room with nowhere to sit which isn't what we expected. Staff were really good though (best capucinno so far & the veggie food excellent. Nature walk excellent.

-PW - UK

 
March 05, 2014 : Nalin [chauffeur/guide]: Nalin was excellent and made our honeymoon

-AJ - UK

 
March 04, 2014 : Jaya [driver/guide] was excellent in all respects. We enjoyed his company and having such an experienced, enthusiastic guide. He chose the right time to visit the sites and took us to remarkable extra ones. He was respectful of any changes we requested. Whilst it would be churlish to criticise his driving, his over cautious was at times frustrating, especially on long drives.

Horathapola Estate, Horathapola: Website description is perfect – two nights would have been better! Enjoyed the bullock-cart ride and cookery demonstration, loved the people and table decorations.

Palm Garden Village, Anuradhapura: Enjoyed bird-watching at the lake. Room showed signs of damp, least good of all the hotels.

Amaya Lake, Dambulla: Large hotel overcrowded with coach-loads of tourists. Chalet and swimming pool excellent, service outside of restaurant good and friendly.

Amaya Hills, Kandy: Good views, long winding access road.

Living Heritage, Koslanda: Very special place to stay. Not well placed for excursions, good for relaxing. Charming staff, interesting stroll through jungle.

Cinnamon Wild, Yala: Good location for National Park. Saw animals around chalets!

Fort Printers, Galle Fort: A lack of information meant we missed out, e.g. not aware of the need to reserve a dinner table near the pool. Desire for minimalism over function meant nowhere to store suitcases. Bathroom spacious but in need of repair. Lovely hotel, management lacked attention to detail.

Train journey – Kandy to Koslanda: Train journey was enjoyable but ended at Nanu Oya, where some of the track was completely dug up. You hired a minivan to collect us but it took us another four hours to get to the hotel. It became a most tiring and frustrating day.

-JD

 
March 03, 2014 : Bravo - well done - very friendly and helpful chauffeur guides. Always trying to explain facts and history of their country.

-O - France

 
March 02, 2014 : Aravinda [chauffeur/guide]: Aravinda contributed highly to the holiday. Totally dedicated towards giving Care and encouragement to clients. Knowledge and ability to explain various aspects was excellent. We shall miss him, was superb in every way.

The Fortress, Koggala: A super hotel for us as this was our introduction to Sri Lankan. So many interesting things to see in Galle.

98 Acres Resort, Ella: Accommodation was interesting and acceptable. Food was good.

Ceylon Tea Trails Castlereagh, Dickoya: Faultless. Fabulous food. Superb in every way. The Tea Trails set such standard that other hotels would struggle to attain. Definitely want to visit again.

The Kandy House, Kandy: Excellent all round. Very relaxed atmosphere. Great staff and food.

Ulagalla Resort, Anuradhapura: The staff were fantastic.

Yala Villa, Yala National Park: Superb staff. Excellent food, great company. Very good indeed!

-WJP - UK

 
March 02, 2014 : Chrishan [chauffeur/guide]: Exceptional! Calm and very efficient when we needed medical help in Galle.

Ceylon Tea Trails Norwood, Dickoya: Well worth the price range.

Jetwing Beach, Negombo: Lovely location.

Jetwing Vil Uyana, Sigiriya: Ideal and very unique hotel for seeing the historical sites.

-GFMJ - UK

 
March 01, 2014 : Booking process was excellent. Ashok [driver/guide] was excellent.

Tintagel, Colombo: Very good.

Ceylon Tea Trails Summerville, Dickoya: Superb in every way.

Why House, Thalpe: The very best!

Whale watching: Saw so many whales and dolphins – a great experience.

-AE – UK

 
March 01, 2014 : Seelan [chauffeur/guide]: Bus was very comfortable. Seelan was most knowledgeable and helpful. The beginning of the tour was most exciting. The last three days involved a lot of time in the bus. I would have preferred more holiday during the last 3 days.

Cinnamon Grand, Colombo: A great hotel to begin our trip. I wish we had more information about how to explore outside the hotel. The elephant parade was a complete surprise.

Cinnamon Citadel, Kandy: Food service was slow. Bills were always a mess. Yet the food was delicious and the staff very friendly.

Cinnamon Lodge, Habarana: Very spread out but quite beautiful. I wish the walkways had better lighting.

Jetwing Lighthouse, Galle: I was walked to a villa, so I was in heaven!

Jetwing Yala, Yala: Brand new hotel. Some glitches due to the newness - like faulty switches. Very energetic and helpful staff. They need different plates for dinner. HB part was confusing; most did not understand dinner plans.

St Andrews Hotel, Nuwara Eliya: Great food. Outstanding staff. Unique building.

-JC - USA

 
March 01, 2014 : "Responsive, helpful, professional, thoughtful, interactive and efficient"

-Lim Hui Nan

 
February 28, 2014 :

Palpatha, Wilpattu: Food was excellent but dinner on second night was same as first but with less choice. We had the same chicken dish for 3 meals in a row! (dinner, lunch, dinner). Proprietor not sure when to fade into the background. Wine should be available - white cold + red served at room temp.

Kelburne Mountain View Cottages, Haputale: Loved it! Wine and spirits should be available

-JB - UK

 
February 28, 2014 : R.A.D. Pathmasiri [chauffeur/guide]: We have both travelled extremely and find that Pathmasiri has fulfilled all the criteria that we would wish for us to make our holiday a success. He is excellent at assessing our needs and interests. He adapts to any situation and is extremely knowledgeable, historically and as far as birds & wildlife are concerned.

Heritance Kandalama, Kandalama: We were particularly impressed with that nature village safari at Hiriwaduna. Delicious lunch & a most enjoyable experience.

Ceylon Tea Trails Summerville, Dickoya: The most memorable stay with outstanding service, comfort and food. Perfect.

Cinnamon Wild, Yala: An excellent all-rounder.

Clove Villa, Kandy: Room is a bit dark, lacked a bit up attention to details.

Kalus Hideaway, Uda Walawe: Room – no bedside, dark and difficult to control air-conditioning.

-CD - UK

 
February 28, 2014 : Very helpful email correspondence throughout the selection & booking process. Bernard [chauffeur/guide]: Good local knowledge of all sites and legends. Always on time. Good guidance with restaurants and shopping. Would recommend to other travellers.

Cinnamon Wild, Yala: Very comfortable accommodation. Pleasant staff. Excellent food.

Grand Hotel, Nuwara Eliya: Old Colonial feel to hotel. Happy to stay longer.

Swetha Villa, Kandy: Very nice villa. Very relaxing. Very attentive staff. Food was excellent

-BT - UK

 
February 27, 2014 : Seelan [chauffeur/guide]: Our primary guide, Seelan, was excellent. Despite a few 'bumps' at first, he quickly learned the needs of the group overall, and of some member who has special needs and went out of his way to accommodate all. Our other guides and helpers were also very courteous and attentive.

Jetwing Yala, Yala: Found open air bathroom too warm & let in mosquitos. Facility was gorgeous.

-TIG - Australia

 
February 27, 2014 : The process was clear, quick and efficiently managed. Our queries were answered promptly and well. We contacted Red Dot due to personal recommendation. Punchi [chauffeur/guide]: We consider that we were especially fortunate to have been allocated Punchi as our driver and guide. Experienced, cool, calm and efficient he never put a foot wrong. He drove with care and consideration at all times, never got frustrated and never gave us cause for concern. He always had a smile on his face and nothing was too much trouble for him. He was flexible and keen to meet our needs at all times. His knowledge was excellent and anything he did not know, he found out.

The Wallawwa, Kotugoda: An excellent and tranquil first stop after a long flight.

Ceylon Tea Trails Castlereagh, Dickoya: Faultless and the highlight of our holiday. We wished that we had stayed longer but we were lucky to get in at all.

Cinnamon Wild, Yala: It may be the best accommodation in the area - which is remote - but it is not rustic and management seemed to be chaotic and some of the staff uninformed. A striking contrast with what went before but an excellent location for wildlife.

Khomba House, Alankuda Beach: A wonderful place to stay for peace and relaxation. A hair dryer would have been useful.

Stonyhurst, Nuwara Eliya: A faultless stay - perfect.

Theva Residency, Kandy: Given that there was a shortage of accommodation in Kandy, this was suitable option for one night. The rooms were a little tired and could do with a paint. Only one lounger chair was available on the balcony for a double room.

Ulagalla Resort, Anuradhapura: A wonderful place for visiting historic sites and for relaxation, food, bird watching. Wine choice poor and insufficient stock.

-SJHL - UK

 
February 27, 2014 : Driver/guide not at airport to collect us. Seelan [driver/guide] did a very good job of directing the daily activities and was good at adding to the itinerary.

Cinnamon Grand, Colombo: Best trained staff of all the hotels.

Cinnamon Citadel, Kandy: Out-of-the-way location.

Jetwing Yala, Yala: Staff need more training.

-JK – USA

 
February 27, 2014 : Seelan [chauffeur/guide]: Seelan is enthusiastic, warm and helpful. Very knowledgeable. Friendly, helpful and full of smiles. Seelan was very patient and helped us in so many instances whether it was his responsibility or not.

Cinnamon Grand, Colombo: Nice hotel.

Cinnamon Lodge, Habarana: Lovely location

Jetwing Lagoon, Negombo: Lovely hotel. Relaxing atmosphere. Delicious dinner.

Jetwing Lighthouse, Galle: Beautiful hotel. Good service.

Jetwing Yala, Yala: Tasty food.

St Andrews Hotel, Nuwara Eliya: Atmospheric charm.

-TTIG - USA

 
February 26, 2014 : Majeed [chauffeur/guide]: Excellent guide. Honest, helpful, cooperative & fights for his clients. Choosing him for my trip was by far the best choice Red Dot has made!

-ML - Kuwait

 
February 26, 2014 : Sumadasa [chauffeur/guide]: Sumadasa is a good companion. Knowledgeable. Good old world courtesy & charm.

-DA - UK

 
February 26, 2014 : Amila [chauffeur/guide]: A charming and delightful driver. We felt very safe in the car. Helpful at all times.

Villa Talangama, Talangama: A fabulous introduction to Sri Lanka. Superb bird watching from bedroom balcony. Great food.

Frangipani Tree, Thalpe: Heavenly!! Super food and location. Added excitement when hundreds of swifts arrive to roost in coconut trees.

Leopard Trails, Yala: Excellent, enthusiastic and knowledgeable guides. Food very good.

Rainforest Eco Lodge, Deniyaya: A great location, knowledgeable guides and good insight into tea plantations.

-AMR – UK

 
February 24, 2014 : We were very happy with the travel itinerary. We will work again with Red Dot team and with their professional guides. Sri Lanka is a beautiful country and we love it. We will recommend Sri Lanka to all our friends.

Nalin [chauffeur/guide]: Best guide we had since we started travelling. Nalin was correct all the time, and professional. Very knowledgeable about Sri Lankan history.

-CP - Romania

 
February 23, 2014 : Booking process very smooth. Didn't realise how quickly some hotels would book up - if we had known this we would have made faster decisions. Sarath (chauffeur/guide): Professional & helpful - good suggestions about things to do etc. Communication a little hard to understand sometimes - but on the whole good.

Cinnamon Lodge, Habarana: Great style of accommodation. Cracked glass in picture, damaged toilet seat, kettle not working. Helpful staff. Not real double bed.

Randholee, Kandy: Amazing views for breakfast, not real double bed.

St Lachlan Hotel, Negombo: Room just needed painting. Breakfast was excellent.

-RF - UK

 
February 23, 2014 : Kunal’s [consultant] service throughout the booking process and holiday was excellent. Couldn’t ask for more!

John [driver/guide] was an excellent driver, safe and reliable. He was helpful at all times and always went the extra mile – couldn’t have asked for better.

The Manor, Delhi: Wonderful, tranquil hotel.

Jagat Niwas Udaipur: Gorgeous hotel, perfect room – what a treat! Staff always very friendly and helpful, good food.

Pal Haveli, Jodhpur: Lovely rooftop restaurant, great food. Rooms a little dark.

Barwara Kothi, Jaipur: Room and house very nice: not really a homestay and not convenience of a hotel.

Grand Imperial, Agra: Elegant and comfortable, good breakfast. Wedding during the night made sleep impossible. Nice hotel.

Ganges View Guest House, Varanasi: Beautiful, tranquil hotel, friendly staff, good food. Room very dark and noisy. Excellent location.

The Uppal, Delhi: Nice, comfortable stay before flight – convenient and well-equipped.

Delhi city tour: Excellent guide, good restaurant.

Cooking demonstration, Jodhpur: Excellent! Absolute highlight of trip.

Jaipur tour: Guide a minimalist. Too many shops, did not get to visit bazaar.

Agra tour: Not the most inspiring guide, but good.

Varanasi tour: No guides – unorganised.

-KS – Switzerland

 
February 21, 2014 : The booking process was on the whole good, however sometimes the speed of response was slow. Lahiru provided some helpful suggestions about our itinerary, in particular Kelburne Mountain View and the plan for our Adam's Peak hike. Wicky [chauffeur/guide]: Overall we had a great time with Wicky as our chauffeur/guide. He was very easy company during our long trip of 26 days. Wicky was a very good driver, always on time and we felt very safe. Although Wicky made some good suggestions for eating and activities, on the whole they felt quite touristy options. When we made alternative suggestions for what we would like to do, he often tried to talk us out of them. As a way to address this in the future, would be to offer clients a couple of options and explain what each is and then let the clients choose, rather than only presenting one option. We felt that wicky could have been a more active guide and taken us around certain sites and explained them to us, in particular the sites at ancient cities.

Lake Lodge - Colombo, Lake Lodge: Overall a great small hotel and convenient location. Room was a bit basic, and quite noisy as it was near the breakfast area.

Amanwella, Tangalle: Amazing hotel, had a fantastic time here. Some activities and dining options were booked out when we arrived, so it would be good to recommend to clients to book somethings in advance in particular the spa and private dining.

Clove Villa, Kandy: A lovely small hotel with a great room. The location was a bit isolated and would have been nice to have a view. Dinner was nice but very expensive and breakfast could be improved with more options.

Fort Printers, Galle Fort: Very nice hotel in the centre of the fort. Great atmosphere and nice food.

Frangipani Tree, Thalpe: A lovely hotel but the service and finer details let it down. The waiter staff in particular were unfriendly. Our room was cleaned at inconvenient times and late in the day. The location was nothing special and therefore the hotel felt a bit boring. Given the price of this hotel we would not recommend it.

Kassapa Lions Rock, Sigiriya: This was a very touristy hotel, with lots of tour groups. We would have preferred to have stayed somewhere smaller. But overall it served its purpose and had nice grounds and pool.

Kelburne Mountain View Cottages, Haputale: One of the highlights of our trip. Fantastic hotel in an amazing location. Great service & food. Aerie Cottage was nicer than Rose Cottage.

Slightly Chilled Yellow House, Dalhousie: This was a basic hotel but exactly what we were expecting. Great location for Adam’s peak.

St Lachlan Hotel, Negombo: The hotel was nothing special but perfect for a short stay before going to the airport early the next day.

The Safari, Tissamaharama: An average hotel. The room and view were nice but the food was a letdown and overpriced.

-RMB - UK

 
February 21, 2014 : Shane [chauffeur/guide]: Shane was meticulous in every area

-LDT - Australia

 
February 19, 2014 : Ashok [chauffeur/guide]: Ashok was an excellent chauffeur. Very helpful and good company.

-MA - UK

 
February 18, 2014 : Assistance to our requests was very good in choosing accommodation. Seelan [chauffeur/guide]: Seelan was again excellent. His interest was purely to please and his knowledge of the island is beyond question, always our comfort and enjoyment was his concern. We would recommend him as a guide and driver.

Samadhi Centre, Kandy: Excellent location, unique experience and wonderful fresh Sri Lankan food.

Mud House, Anamaduwa: Our third visit and an excellent venue. 5 star for its natural beauty, food and location.

Palm Paradise Cabanas, Tangalle: Another wonderful location, staff excellent. The only disappointment was choice and quantity of evening meal. Beach very good.

-RNM - UK

 
February 18, 2014 : Another great holiday. Excellent service from George [driver/guide].

Dolphin Beach, Alankuda: Tent accommodation could not be locked, safe in room easy to pick up and remove.

Elephant Stables, Kandy: No wine list available, wine was overpriced and average.

Grand Uda Walawe Safari Resort: Nice hotel, good food. Good pool. Would be better with more quiet space to relax in.

Number One Mirissa: Lovely place, nice people.

Dolphin Watching: Well-organised. 5-star.

Temple of the Tooth: Well-organised. A highlight.

Uda Walawe Safari: Good drivers. Evening safari a highlight – 32 elephants, 4 family groups.

Whale watching, Mirissa: Great performance by boat crews. Long trips, many whales and dolphins seen.

-HM – UK

 
February 17, 2014 : Replies to queries often took several days – one hotel reservation fell through due to late confirmation. We would have liked more confirmation in planning process, errors made on flight timings. Kevin [driver/guide] had to spend a lot of time liaising with office personnel due to administrative problems. He did this willingly and efficiently.

Aditya, Rathgama: First floor rooms are better, lovely and charming staff. Overall a lovely place to start holiday.

Kalus Hideaway, Uda Walawe: Basic accommodation, good position for National Park.

Langdale by Amaya, Radalla: Had requested 2nd floor deluxe room, hotel denied knowledge of any request but moved us there on day 2 when it became available. First room above kitchen, hot and noisy. Swimming pool heating broken, condition of access road appalling.

Mount Havana, Gampola: Peaceful resting place.

The Wallawwa, Kotugoda: Lovely place – perfect for the last night of a tour. Room functional, outlook onto a wall disappointing.

Turtle Hatchery, Kosgoda: Very interesting. Worthwhile work.

Lagoon Safari, Hikkaduwa: Very enjoyable – lots of birds, demonstration of cinnamon production.

Uda Walawe Safari: Wonderful bird-watching, few elephants.

Train journey: Nice scenery, uncomfortable seats, swaying carriage. 3.5 hours too long.

Temple of the Tooth: Fascinating.

Botanical Gardens: Enjoyed.

-DO – UK

 
February 16, 2014 : All excellent, thank you! Bandara [driver/guide] was excellent – very knowledgeable and friendly.

Wild Grass Nature Resort, Sigiriya: Incredible, loved it!

Sigiriya: Brilliant!

Polonnaruwa: As above.

Anuradhapura: As above.

-SW – Leeds, UK

 
February 16, 2014 : Booking process was fast and hassle free.

Ranjith [chauffeur/guide]: Very helpful and friendly. Adjusted to our kid’s needs.

-AA - India

 
February 16, 2014 : Rajith & Sunil [chauffeur/guide]: Experienced local foods and cultures. Appreciated Raj's compassion and charity towards the people.

St Lachlan Hotel, Negombo: Nice clean place with reasonable prices for food. Problems with the doors in the room but the staff was very helpful.

Dolphin Beach, Alankuda: Everything was great.

Mas Villa, Kotmale: Friendly and helpful staff. Nice location.

Palpatha, Wilpattu: Service and food were the best. The naturalist for the safari was great.

Sir Johns Bungalow, Knuckles: Walk through the village is great. Isolated location like we wanted.

-PMM - USA

 
February 15, 2014 : Generally very good. We were pleased with the Red Dot service, and will recommend. Amila [chauffeur/guide]: Amila was excellent throughout the tour. He acted as a country guide, providing a lot of information. His driving was very safe and made us feel comfortable. He looked after us throughout the stay and ensured all excursions went off smoothly. I would recommend Amila as a guide and driver for travellers.

The Wallawwa, Kotugoda: An excellent retreat close to the airport. Perfect to relax after a flight. Service was impeccable.

Borderlands, Kitulgala: We had a great time here and would recommend it to everyone. The team was great!

Cinnamon Citadel, Kandy: A great hotel with wonderful pool setting. Good service and food.

Cinnamon Wild, Yala: A great location for safari to Yala. Really nice garden and pool. Food was not as good as Cinnamon Citadel with limited a-la-carte, but buffet was good quality. A very nice stay.

Fortaleza, Galle Fort: Good location in the Galle Fort, for exploring. Food was good. Lovely large room with nice décor.

Master Campers, Wildlife Parks: The team was great, amazing food and Roy [Camp Manager] in particular was a wonderful guide who made the safari very enjoyable.

Number One Mirissa, Mirissa: An amazing location. We couldn’t have asked for better. Room was nice with great balcony but no tea/coffee facilities. Food menu was limited which was a shame, but this was our favorite location.

-RW - UK

 
February 15, 2014 : Sumanadasa [chauffeur/guide]: Suma is an outstanding driver and guide and is a credit to Red Dot. His knowledge of the country and its history is superb. It was a pleasure to have him as a travelling companion. We would recommend Suma to any of our friends travelling to Sri Lanka with Red Dot.

Aditya, Rathgama: Superb! Best hotel we have ever stayed in. Staff was outstanding.

Tamarind Tree, Negombo: Appalling service, young girl at reception extremely rude and snooty - please lodge complaint. No one to help unload bags from car. Room dirty, only half the lights working, sockets in bedroom broken and potentially dangerous.

-AC - UK

 
February 15, 2014 : "Very helpful email correspondence throughout the selection & booking process"

-Benjamin Tovey

 
February 14, 2014 : Had some worries about dealing with an 'online' operator, but Jonah [consultant] reassured us and gave adequate explanations when 'fears' arose. The vehicle was too small to accommodate three adults and luggage comfortably. Limited leg room.

Ice Bear, Negombo: Fine for one night. Well-located for beach and sea. Room, especially bathroom, was not very clean.

Kassapa Lions Rock, Didgampathaha: Fine to stay in. Minimalist décor, impersonal restaurant.

Ceylon Tea Trails Castlereagh, Dickoya: A wonderful place to stay.

Cinnamon Wild, Yala: Impersonal. Tried to offer to wide a range of food, strange bathroom arrangement.

Number One Mirissa: Loved this hotel. Huge balcony overlooking sea. Mirissa noisy at night.

Rainforest Eco Lodge, Deniyaya: Very disappointing. Too much metal! Ugly, spoiled the beautiful surroundings. Bathroom arrangement not good.

Village Experience: Very enjoyable.

Bundala National Park: Excellent bird-watching safari.

Yala National Park: Very dusty.

Sigiriya: Highlight. Very enjoyable.

Dambulla Cave Temple: Fantastic site to visit.

Whale watching: Fantastic. We had a wonderful time – thank you Red Dot!

-BJ – UK

 
February 10, 2014 : Rajiv [consultant] was very helpful and efficient. We would like to thank Red Dot for the excellent service provided – we are recommending you to our travelling friends!

Our driver/guide is an outstanding driver – patient but very effective. We always felt safe and comfortable and he provided interesting information on what we were seeing on the way. He helped us find appropriate shopping places and never let us get into awkward situations. He was always early, kept the car spotless and was never impatient with our demands. He is intelligent, warm, friendly and respectful and admirably combined the qualities needed for both driver and guide. He made our journey smooth and enjoyable and we recommend him very highly.

-AM – Toronto, Canada

 
February 10, 2014 : Sometimes it was not made clear that excursions/hotels were not booked. When we confirmed, we had to make a number of new choices. Bandu [driver/guide] was excellent – we had such a great time. If we come back to Sri Lanka we will certainly request him.

Madulkelle Eco Lodge, Kandy: Excellent staff, great food. Trekking routes could have been better provided by reception.

Slightly Chilled Yellow House, Dalhousie: We would choose this again. Staff noisy when making up rooms, restaurant staff good.

Royal River Resort, Kitulgala: Room lacked cleanliness – ants, beds damp and bed sheets stained. Lovely location.

Avian Breeze, Nuwara Eliya: Jacuzzi didn’t work, could not fill bath with hot water. Charged for additional dinner when only requested bread. Location far from everything.

Elephant Reach, Yala: Location geared up for tour parties. Staff very good, friendly and helpful.

Coco Tangalla: Really enjoyed our stay here. Beautiful location and property. Room could have been bigger for amount paid, did not impact upon enjoyment of our stay.

Fort Printers, Galle Fort: Room had no windows, ready before the normal check-in. Mosquito net old, front door doesn’t close properly. Could see through the wall to next door bathroom. We both had a great time and have absolutely enjoyed Sri Lanka and our tour.

White-water rafting: Good safety instruction, enjoyed the experience.

Yala Safari: Good and knowledgeable company – respectful to the animals.

Whale watching: Same as above.

-RL

 
February 10, 2014 : Nimal [chauffeur/guide]: We were very pleased with Nimal. Excellent driving and knowledge. Always very polite and helpful. Thanks for all your safe driving.

-MD - Australia

 
February 09, 2014 : Driver/guide was very good.

-AW

 
February 09, 2014 : Charmaine [consultant] was very helpful and provided useful information up front. Would be useful to receive a tipping guide. Otherwise, we felt well-prepared. Our driver/guide was always extremely helpful – nothing was too much trouble. He always looked after us and is very knowledgeable, with a lot of experience from which we benefitted. He made sure we had the best as a ‘honeymoon couple’.

Galkadawala, Habarana: A real experience. Beautifully presented, friendly service. Be prepared for open air rooms and to be fed lots!

The Kandy House, Kandy: Clean, pleasant and friendly. Quiet but convenient location.

Hill Club, Nuwara Eliya: Very attentive service, interesting and historical place. Bit stuffy!

Dickwella Resort & Spa, Dickwella: Some poor service, too much ‘selling’. Great place to relax. Food good for mass buffet – good selection.

-LJ – Bristol, UK

 
February 08, 2014 : Changes to our itinerary should have been suggested and agreed before arrival. There were a number of differences between the finalised itinerary emailed to us and the copy we were given in Sri Lanka.

Mandira Strathdon Bungalow, Watawala: Best place in the whole journey.

Melheim Resort, Haputale: Organisation of meals not very effective. Timing requested from customers but long waiting time.

Number One Mirissa: Sleep impossible in this hotel due to nearby night club. Value for money is low!

Cultural Triangle: Good.

Tea Factory: Presentation delivered in poor English.

Adam’s Peak: Really good experience.

Yala Safari: Few animals seen. Did not feel there was any respect for the environment.

-D – France

 
February 07, 2014 : No complaints at all with booking process. We have no complaints about Ananda [driver/guide]. We love birds – his bird-spotting ability was a real bonus. He seemed knowledgeable about Sri Lankan history.

Anuradhapura: Fabulous!

Sigiriya: As above.

Polonnaruwa: As above.

Kandy: As above.

Galle: As above.

-JK – UK

 
February 06, 2014 : Ashok [driver/guide] was excellent.

St Lachlan Hotel, Negombo: Sink in bathroom not so good, hotel partly fixed it for us.

Heritance Tea Factory, Kandapola: Bathroom needs refurbishment, mould round bath and shower.

Pinnawala Elephant Orphanage: Very good.

Minneriya National Park: Very good.

Sigiriya: Good. A helper came up with us that we didn’t expect and then had to pay.

Dambulla Cave Temple: Okay/good.

Botanical Gardens: Okay/good.

Temple of the Tooth: Okay.

Horton Plains: Excellent, did not see any animals.

-PL – UK

 
February 06, 2014 : Providing travel times would be helpful so clients can consider the length of stay in any one place. Prabath [driver/guide] managed to cope with the appalling Sri Lanka roads. Communication between places was disappointing and we seemed to spend hours in the car.

Ceylon Tea Trails Norwood, Dickoya: An amazing experience. Would definitely stay here on another visit.

The Fortress, Koggala: Staff very helpful and nice, long wait for food after ordering.

Tintagel, Colombo: Very elegant, business-type hotel. Interesting décor but too dark. Good location for airport.

Pinnawala Elephant Orphanage: More like a zoo – great to get up close to the elephants but suspect they may have been maltreated.

Sigiriya: An informative guide – ensured we avoided the crowds where possible. Stunning views, not as challenging as expected.

Temple of the Tooth: Knowledgeable guide but poor English made tour hard to follow.

Polonnaruwa: As above.

Tea Factory: Very informative presentation.

-AH – UK

 
February 06, 2014 : Booking process was brilliant. Ervin [driver/guide] was excellent – he’s a wonderful man!

Sigiriya: Cannot be missed.

Train journey – Kandy to Haputale: Fantastic.

Tea Plantation: Very fascinating.

-LT – UK

 
February 03, 2014 : Athulla [driver/guide] was a careful driver and polite and helpful at all times. He was very knowledgeable and an excellent tour guide. We were very pleased to have had him as our driver/guide – he made our trip very special.

Master Campers, Wildlife Parks: Wonderful experience.

Chaaya Tranz, Hikkaduwa: Very damp rooms.

Excursions: All excursions were very good.

-AS – UK

 
February 03, 2014 : Booking process was excellent, particular thanks to Ayanthi [consultant] – she is very efficient. Left a bit ‘in the dark’ about transfer pick-ups. We did not feel that Namunu [driver/guide] was a safe driver. More than once he dozed off and was regularly on the phone. In all other respects he was very good.

Jetwing Vil Uyana, Sigiriya: Brilliant, what an experience!

Heritance Tea Factory, Kandapola: Loved it here. Walked round the tea estates and picked tea in the hotel grounds.

Jetwing Lighthouse, Galle: Lovely hotel, let down by the restaurant service and ambience.

The Wallawwa, Kotugoda: Amazing place near airport. Slightly slow service, great facilities. Wish we could have stayed longer.

Sigiriya: Great view, hard work.

Pinnawala Elephant Orphanage: Bit disappointed in this – bit like a zoo.

White-water rafting: Arrived here but had not been booked in – soon sorted with a phone call to Red Dot. Great experience!

Polonnaruwa: Very interesting.

-KS – UK

 
February 02, 2014 : Last-minute booking of driver/accommodation, three days before departure! Excellent. Driver/guide was excellent. He drove expeditiously but safely to maximise the time in our tight program. He was happy to stop for photographs, even showing us the best locations for scenic snaps. The vehicle was kept clean and tidy, no front head-rests – a safety feature normally fitted in the UK.

Chaaya Village, Habarana: Upgraded free to Eagle Lodge.

Colombo tour: Interesting. Guide had good knowledge.

Minneriya Safari: Excellent!

Tea Plantation: Good. Interesting, short, personal tour.

-LM – Scotland, UK

 
February 02, 2014 :  

Hunas Falls, Elkaduwa: Very friendly staff.

Mountain Heavens, Ella: Very friendly, helpful receptionist. Fantastic room and design, great views.

Paradise Beach Club, Mirissa: Requested upstairs room, was given one as soon as it became available.

Bundala Safari: Service satisfactory. Disappointed with lack of birds.

Whale watching, Mirissa: Start delayed for 40 minutes. Saw a blue whale, but not close compared to other boats.

-RM – Australia

 
February 02, 2014 : We were always confident that Red Dot was giving 100% to the organisation of our tour plans. Raj [driver/guide] made our Sri Lanka holiday such a memorable experience. It was so easy with him as our driver/guide! We always felt safe. He introduced us to food/drink that we would not have sampled without his encouragement and he took us to interesting places we would not have found by ourselves. He was kind, courteous and there when we needed him, but also knew when to leave us to enjoy the beautiful and tranquil places.

Ayubowan Guesthouse, Negombo: Very good choice for our first night. Friendly owners.

Sigiriya Village, Sigiriya: Great location and main building. Gardens and ambience appealing, room needed updating – fridge inefficient, not enough lights/power points.

Ellerton, Kandy: First class location. Welcomed by owners, excellent room. Top-notch place – will return.

Melheim Resort, Haputale: Great location and views, a very pleasant place.

Cinnamon Wild, Yala: Another good choice. Favourite food of the trip (buffet), loved the bungalow setting. Liked being escorted at night to and from the main building.

Cinnamon Wild, Yala: Another good choice. Favourite food of the trip (buffet), loved the bungalow setting. Liked being escorted at night to and from the main building.

Turtle Bay, Kalametiya: Amazing location – very special. Food rather ordinary. Service very good, manager could not do enough for us.

Club Bentota, Bentota: One of the best experiences. Very friendly owner and staff, totally relaxing. Another one to revisit.

Kaudulla National Park: Excellent.

Dambulla Cave Temple: Very quiet, very beautiful.

Temple of the Tooth: Well worth the visit.

Botanical Gardens: Well worth the visit.

Yala Safari: Okay. Much busier than Kaudulla and fewer animals overall.

-MB – UK

 
February 01, 2014 : Our requirements were well interpreted by Lahiru [consultant]. Shane [driver/guide] was cheerful and very helpful. His vehicle was always spotless. Nothing was too much trouble – we would happily use him again.

Khomba House, Alankuda Beach: Excellent all-round. Power station and wind-farm visual impact.

The Wallawwa, Kotugoda: Excellent first night stop.

Galkadawala, Habarana: Interesting location next to tank, access road poor. Night noises amazing, rat in luggage. Food exceptional. For the reasonably intrepid.

Rangala House, Bobebilla: Fabulous! Impeccable service, wonderful views, excellent food. Lovely pool, walks through tea plantations very scenic. Could have stayed a week!

Kelburne Mountain View Cottages, Haputale: Using the Heritage banner to hide some slightly run-down areas. Very windy at night. Dining room gloomy, fabulous position and views.

Yala Villa, Yala National Park: Only one we did not like. No meet and greet, bedroom like a cell. No loungers by pool, food okay.

Fort Printers, Galle Fort: Excellent. Thoroughly enjoyed it, great position inside the fort.

Frangipani Tree, Thalpe: Lovely stay. Location, pool and food all first-class. Thoroughly recommend.

Sigiriya: Fabulous trip. Been before but enjoyed a second trip just as much.

Polonnaruwa: Most interesting excursion – historically fascinating.

Train journey – Peradeniya to Haputale: Most comfortable trip. Escorted on board and met by Shane. Excellent seats in air-conditioned first-class. A must for all tourists.

-AM – UK

 
February 01, 2014 : Our holiday has been a wonderful experience. Nice guide and good arrangements by Red Dot. 5 star. Anwar [driver/guide] is a very good person. He made us feel so comfortable we felt like we were at home. We had a very good time with him.

Earls Regency, Kandy: Wonderful. Quite an old hotel, but all excellent.

Citrus, Hikkaduwa: Very, very good!

Cinnamon Lakeside, Colombo: Very good!

-AJ – Dubai, UAE

 
February 01, 2014 :  

Mas Villa, Kotmale: Wonderful place. Sri Lankan breakfast fabulous, English breakfast a nice try.

Victoria Golf Chalets, Kandy: Below standard. No hot water, no hairdryer, badly repaired sheet. We were not told it was self-catering.

Wild Grass Nature Resort, Sigiriya: Excellent manager – nothing a problem, no matter what we requested.

Cultural Show: Much as expected.

Pooja: We had a great guide.

Sigiriya: Fantastic.

Polonnaruwa: Fantastic.

Dambulla Cave Temple: Fantastic.

-SR – London, UK

 
February 01, 2014 : Not contact made during holiday. Sareth [driver/guide] was very professional and tried very hard to please us throughout the trip. He was very knowledgeable and we appreciated him very much. He made our holiday in Sri Lanka very memorable.

Anuradhapura: Very interesting, guide very informative.

Dambulla Cave Temple: Excellent.

Polonnaruwa: Enjoyed this very much. Remains are very beautiful considering their age.

Sigiriya: Long climb but most worth it. Murals are excellent!

Pinnawala Elephant Orphanage: Didn’t like seeing the elephants in chains, but appreciate what the orphanage is doing.

Temple of the Tooth: Best part was seeing the Tusker Raja.

Tea Trails: Excellent! Best tour we have been on.

Yala National Park: Superb safari – on the second day we saw a leopard!

-RK

 
January 30, 2014 : Overall booking process seemed disjointed – it was a fairly last-minute booking and the consultant was away for some of the time. We had issues with child beds at both hotels which made us think they had not been informed that we required extra beds. Roy [driver/guide] is fantastic! He was warm and welcoming from the start and made our holiday a positive and enjoyable experience. He was punctual, a wealth of information and answered our question very well. He was a great intermediary between us and the locals. His English is very good and his driving is excellent – we felt safe at all times. We loved his warm, friendly, easy-going personality - nothing was ever a problem. We will recommend him to friends!

Governors Mansion, Dickoya: Beautifully restored boutique hotel – we loved the history and setting. Access roads terrible, nice, big rooms. Not the best place for kids, amazing place for a couple.

Vivanta by Taj, Bentota: Service not great, hotel and setting superb.

Tea Factory: Wonderful tour, 5km walk from Governor’s Mansion.

Madu River ride: An excellent adventure-packed experience.

Galle Fort: Great place of history to visit.

Turtle Hatchery, Kosgoda: Children loved releasing the hatchlings into the ponds.

Spice Garden, Bentota: Informative tour, lovely massages.

-BL – Singapore

 
January 30, 2014 : Very poor telephone connection during booking process.

Amila [driver/guide] was a really good, nice guy and a very safe, careful driver. He will get even better with more experience.

-BP – UK

 
January 28, 2014 : Shane [driver/guide] is one reason we would return to Red Dot – his pleasant, helpful attitude is an asset to the company. He was honest at all times and remained in the background, watching over us.

Villa Talangama, Talangama: Great place to start our holiday. Very friendly staff – keen to please, excellent service. Excellent food.

Rainforest Eco Lodge, Deniyaya: Total disappointment. Fantastic concept in incredible surroundings. Awful food, terrible room service. Excellent nature staff, incompetent managers.

Kalus Hideaway, Uda Walawe: Stayed here before so I knew how good it is. It is even better now!

Rainforest walk: Excellent.

Uda Walawe Safari: Excellent.

-RL – UK

 
January 25, 2014 : Booked at the last minute, Lahiru [consultant] was very helpful. Bandu [driver/guide] has been extremely helpful, courteous and flexible. He has made many good suggestions about sites and accommodation but was also open to us changing plans. He has an excellent knowledge of Sri Lankan history and gives clear explanations. His driving is careful and skilful.

Tintagel, Colombo: Well-run hotel, caters for international visitors. A haven in Colombo.

Fits Margosa, Chunnakam: Very welcoming, excellent food.

Ulagalla Resort, Anuradhapura: Very well-run resort, management attentive and helpful. Lovely rooms. Some restaurant staff not very 'on-the-ball'.

Heritance Kandalama, Kandalama: Least favourite hotel – big and impersonal. Okay food, buffet dinner charmless. Upstairs dining room nicer with better and cheaper food.

Elephant Stables, Kandy: Beautiful open house, relaxed and welcoming atmosphere. Lovely pool with view over Kandy. Close to town, discreet staff, good food. First room lovely, second not as good.

Ceylon Tea Trails Tientsin, Dickoya: Most beautiful place to stay – should be on everyone’s itinerary. Faultless staff.

Leopard Safaris- National Parks: Basic but excellent. Hosts looked after us extremely well, excellent food. Yala National Park disappointing – far too many people, not much game.

The Last House, Tangalle: Loved this place! Right on the beach, good surf, very relaxed. Almost felt it was our own house! Good room and food – very good meals at the hut on the beach. Helpful staff. Wish we could have stayed longer.

Cultural Triangle: A tourist 'must' – particularly liked Mihintale, Aukawa Buddha and Dambulla Cave Temple.

Tea Estates, Hill Country: Lovely scenery.

Yala National Park: Much too crowded – a lesser-known one may have been better.

Whale watching: Too many people.

Galle: Charming.

Tangalle: Wonderful beach/staff.

-RN – UK

 
January 25, 2014 : No issues during our holiday. Felt that Red Dot – in particular Kevin and Elmo – went over and above our expectations in arranging visits and excursions during transfer days. Kevin [driver/guide] was excellent and made our holiday experience better than anticipated. Would request him again should we return to Sri Lanka. Elmo [driver/guide] was also very good.

Avani Kalutara Resort, Kalutara: Good hotel for first night. Good choice of food.

Rainforest Eco Lodge, Deniyaya: Mediocre service, management did not seem to know what was going on, guide unimpressive. Stunning location but does not seem to be the right area for seeing birds. No nature information. Could be so much better!

Cinnamon Wild, Yala: Very nice room, above expectations. Good base for Yala safari.

Buckingham Place, Rekawa: Excellent small hotel – a relaxing three days, slightly marred by the four-day techno rave next door. Food very good, great bird-watching from balcony.

Chaaya Tranz, Hikkaduwa: Food very good overall. Had to change rooms – first one offered was damp and musty, rooms on higher floors better. Atmosphere not very convivial.

Vivanta by Taj, Bentota: Top-class hotel, stunning position. Excellent service – had a personal cookery demonstration and recipe details! Not many Sri Lankan food options on the dinner buffet, hotel lacking a good pool/beach bar. Very good experience overall.

Master Campers, Wildlife Parks: Excellent service, especially Roy [guide] and the driver. Food delicious. Great 24 hour experience, would not want to stay longer – nothing to do between safaris.

Moonstone mine: Interesting visit, shown round by a friendly man. Too pushy when it came to buying (or not) the jewellery.

-AB – France

 
January 25, 2014 : Wicky [driver/guide] was excellent and played a big part in making our holiday relaxing, easy and enjoyable. He is a credit to Red Dot and an outstanding representative of the company. We would recommend him to everyone we know.

Heritance Tea Factory, Kandapola: Staff friendly but slightly disorganised in restaurant at times.

Frangipani Tree, Thalpe: Staff helpful but seemed unhappy. Packed breakfast for whale watching was poor. Dinner good, breakfast average compared to Coco Tangalle.

-OL – UK

 
January 25, 2014 : Several mistakes on documents received, e.g. name and number of driver, times and price. On final document, pick-up time still wrong! Apart from the above, no problems. We had a successful and enjoyable holiday and will use Red Dot again. We have already recommended Red Dot to family and friends. Punchihewa [driver/guide] excelled in every way. Nothing was too much trouble and he is a very likeable person. We would be delighted to have him again.

Bar Reef Resort, Alankuda: Went on a dolphin trip organised and run by the resort – very enjoyable and successful.

Palpatha, Wilpattu: Bantu [staff member] deserves a special mention – friendly, helpful and a real wildlife expert. We have the same memories of him from last year.

Heritance Kandalama, Kandalama: Hotel remains in a time-warp. Needs attention to detail in rooms.

Sir Johns Bungalow, Knuckles: Were not welcomed upon arrival, okay when manager arrived later. Room basic but okay, fabulous location. Local guide spoke poor English.

Wilpattu: Very successful – saw leopard and a sloth bear, birds, deer, reptiles etc. Trackers not always available.

Dambulla Cave Temple: Our choice to make a second visit – not disappointed!

Kalidula Park: Excellent tracker and jeep driver – saw many birds and elephants including a tusker.

Knuckles trek: Pleased – would have gained more had the guide had better English.

-MB – UK

 
January 24, 2014 : Very helpful and flexible booking process – allowed me to plan the itinerary I wanted. Sunil [driver/guide] has been excellent throughout, taking us to places and stopping en route which added to the experience. He has been a willing photographer and an informative guide.

Ceilao Villas ColomboColombo: Staff very friendly and helpful. Lovely room.

Suisse Hotel, Kandy: Nice room, good breakfast buffet. Lots of mosquitos and no net.

Glendower Hotel, Nuwara Eliya: Very thin walls, lots of noise. Basic but comfortable.

Hibiscus Garden, Tissamaharama: Nice setting, good dinner buffet. Clean and comfortable room.

Thaproban, Unawatuna: Great location on the beach. Room nice but not beach-facing, as we were led to believe would be part of a ‘superior room’.

Pinnawala Elephant Orphanage: Really good but had to pay for extras like feeding and bathing elephants.

Temple of the Tooth: Interesting place.

Cultural Dance Show, Kandy: Better than expected.

Yala Safari: Loved it. Saw two leopards and got very, very close to an elephant.

Whale watching, Mirissa: Really good experience. Saw several blue whales and dolphins.

-SF – UK

 
January 22, 2014 : Our driver/guide was wonderful, incredibly knowledgeable and helpful. He was always kind, courteous and well-mannered. He helped make changes to the itinerary and liase with local tradespeople.

Galkadawala, Habarana: Wonderful staff – very attentive. Rat in room but, due to outdoor nature of the hotel, this was to be expected. Wonderful surroundings.

Polwaththa Eco Lodges, Digana: Amazing – wonderful location and superb staff. Best shower in Sri Lanka! Village trek authentic and heart-warming – will definitely return.

Slightly Chilled Yellow House, Dalhousie: Perfect location for Adam’s Peak. Food adequate, staff polite.

Landa, Belihuloya: Beautiful room and surroundings, wonderfully attentive staff.

Coco Tangalla: Gorgeous hotel with attentive staff. Would love to have stayed two nights.

Ceilao Villas ColomboColombo: Spacious rooms, adequate service.

Mango House, Galle Fort: Beautiful, well-designed hotel. Breakfast hotel, pleasant staff.

-B

 
January 21, 2014 : Dilhari [consultant] went above and beyond. She always responded quickly and professionally and was thorough at all times. As a sales professional, I could not fault her service or knowledge. 10/10. Luxman [driver/guide] was nothing short of magnificent. His knowledge of the country and its history was incredible and enhanced our holiday significantly. His professionalism as a driver and the manner in which he delivered his faultless service was a credit to him and to Red Dot. I would recommend him without hesitation.

Cinnamon Grand, Colombo: Served its purpose. Rooms are not 5*.

Mahaweli Reach, Kandy: Most disappointing of all hotels. Bathroom covered in mould, shower door broken. Smokey smells, loud bands at night. Average food and service, pool freezing cold.

Kirchhayn Bungalow, Bandarawela: Beautiful property, amazing food, stunning gardens and setting. Absolute gem! No prices listed anywhere.

Cinnamon Wild, Yala: Brilliant stay. Great inter-connecting chalets, great food. Amazing staff, perfect pool for our children. Great stay all round.

Galle Fort Hotel, Galle Fort: Beautiful property, stunning architecture. Great staff, great food. Quite the oasis from the heat.

Sigiriya: More spectacular than expected – great climb/views.

Village tour: Exceeded expectations – lovely lunch from a lovely local farmer.

-SW

 
January 21, 2014 : Our wish to change hotel from St Andrew’s was badly dealt with. Apart from that hiccup the holiday went very well. Channa [driver/guide] is an excellent driver – safe but not too slow. He is courteous, helpful and willing in all aspects of his role. I would want him if we booked again. He was especially helpful when we had problems at St Andrew’s and is very fit, accompanying us on three arduous excursions – he was always on hand when Sean had difficulties with the terrain. He is intelligent and his knowledge is impressive and he has awakened in me a thirst for more knowledge about the Buddhist religion. He is a true asset to your company.

Jetwing Vil Uyana, Sigiriya: First class hotel – lived up to and beyond our expectations.

The Kandy House, Kandy: Faultless.

St Andrews Hotel, Nuwara Eliya: A disaster. Believed all Jetwing hotels to be 5* - we were badly let down.

Ella – waterfall and mini Adam’s Peak: Very good.

-JR

 
January 20, 2014 : Response time was slow at times which required me to phone. Otherwise, Charmaine [consultant] did a very good job. This is the second holiday Red Dot have arranged for us and they did a great job. When the coach broke down, the response was fantastic – new coach found within minutes and vans supplied for our use whilst the coach was repaired. All very impressed. Nishan [guide] needs further training. He was pleasant but his English was poor and his knowledge limited – but he had a tough audience. Driver was particularly good.

Mount Lavinia Hotel, Mount Lavinia: Very good.

Chaaya Blu, Uppuveli: Needs a refurb.

Victoria Golf Chalets, Kandy: Good for golf. Dreadful mattresses.

Hill Club, Nuwara Eliya: All fine, rooms need updating.

Jetwing Lighthouse, Galle: Too big now to be described as a small, luxury hotel.

-NC – London, UK

 
January 20, 2014 : Overall, booking process was satisfactory and we will recommend Red Dot to others. We had an excellent trip. Lahiru [consultant] responded promptly and fielded a number of email enquiries. Red Dot is competitive on price compared to other companies we contacted. A more detailed itinerary would have been helpful, in particular with regard to travel times – the one provided was very brief. We were not given help in arranging transfers – we had to contact Red Dot twice during the holiday to sort this and it would have been preferable to have dealt with it in advance. We were surprised our driver/guide was not told it was our honeymoon. Shane [driver/guide] provided excellent service throughout the trip and was a significant factor in making our holiday such an enjoyable one. He was very welcoming, friendly and personable and was always prompt, professional and well-presented. From the moment he met us at the airport, he made us feel very welcome and ensured we were well looked-after. He is an interesting and knowledgeable tour guide, always happy to answer questions about Sri Lanka. He took a personal interest in our impressions of each place we visited. Even when his time with us had finished, he called to check that Red Dot had arranged a transfer. He is a very good driver, kept the vehicle in excellent condition and accurately estimated driving times, which helped us prepare for each day. Shane helped made our trip very special – we were very happy to have him as our driver/guide.

Jetwing Vil Uyana, Sigiriya: We had an excellent stay here. Clients should be advised that some of the bungalows have partially open bathrooms which means bats can enter the bathroom etc.

Clove Villa, Kandy: Further removed from Kandy than we realised – would have liked to have been advised about this. Enjoyed our stay here.

Ceylon Tea Trails Norwood, Dickoya: Absolutely outstanding in all respects. A definite highlight of the trip.

Cinnamon Wild, Yala: Fulfilled its purpose, not as impressive or unique as we expected. Buffet meals and rooms were reasonable but nothing special. Jungle Suite least impressive room of the trip. Few wine options.

Coco Tangalla: An excellent hotel in all respects. No TV in room, entertainment options in evenings were limited.

Fort Printers, Galle Fort: New Wing Suite has no safe or wifi. Moved to main block which we were happier with. No TV in rooms.

Aditya, Rathgama: Outstanding boutique hotel. Service was excellent – we received a free upgrade to the penthouse suite and staff made us feel special on our honeymoon.

Pinnawala Elephant Orphanage: A very worthwhile and interesting visit.

Sigiriya: Well worthwhile. Good guide.

Polonnaruwa: Very interesting, excellent guide. Needs 3-4 hours minimum.

Dambulla Cave Temple: Interesting.

Temple of the Tooth: Further details as to what there is to see would be helpful.

Cultural Dance Show: Interesting. Not a must-see.

Yala National Park: Good experience. Driver was patient, did his best to make the experience as worthwhile as possible.

-AW – New Zealand

 
January 18, 2014 : Drives are very long. If no stops are planned, driving at night may be much better. Car was not ideal for bumpy roads!

Ceylon Tea Trails Tientsin, Dickoya: Great place, quite remote.

Habaraduwa House, Galle: Amazing.

The Wallawwa, Kotugoda: Great place to staff after landing.

Elephant Orphanage: Government-run elephant orphanage is much better than the private elephant sanctuary.

-AS – London, UK

 
January 18, 2014 : Seelan [chauffeur/guide]: An excellent guide with particular knowledge on both Buddhist/Hindu cultural aspects of Sri Lanka which we found to be extremely helpful. We would recommend him highly and also request him again for future trips.

-SPW - UK

 
January 16, 2014 : Website tool which highlights options based on personal interests is very good. Ayanthi [consultant] suggestions for the itinerary and accommodation were excellent. Punchihewa [driver/guide] was excellent. He was very helpful, courteous and never pushy. He made the whole travel experience stress-free.

Casa Heliconia, Pasyala: We loved it here. Bit more remote than we realised.

Mas Villa, Kotmale: We loved it – very friendly. Ran out of beer! Stunning scenery, very remote.

Pinnawala Elephant Orphanage: Very interesting! Lovely seeing elephants bathing in the river.

Tea Factory: Very interesting and scenic.

Sigiriya: Excellent, very enjoyable.

-JH – UK

 
January 13, 2014 : We were very pleased with the service given by our driver/guide. He was very responsive to our needs and took care in our safety. We were grateful for the added guidance he gave on places and experiences.

The Wallawwa, Kotugoda: A super first stop.

Lake Lodge - Colombo: Felt very welcome. Wonderful NYE celebrations. View from balcony was amazing.

Ellerton, Kandy: Wonderful place with a great view of the valley.

Ceylon Tea Trails Norwood, Dickoya: Great accommodation. Wonderfully beautiful setting, staff gave perfect level of attention. Food delicious and plentiful!

Cinnamon Wild, Yala: Individual eco lodges fit style of activities planned (safari) and felt of a good standard.

The Fortress, Koggala: Great place to relax at the end of our trip. Ocean Rooms accommodation is superb. Super pool.

Polonnaruwa: Fascinating cultural visit.

Sigiriya: Memorable trip, excellent guide.

Dambulla Cave Temple: Interesting cultural visit.

Temple of the Tooth: Interesting trip.

Botanical Gardens: A relaxing place.

Train journey to Hatton: Short trip, good views.

Yala National Park: Very memorable.

-JB – Bristol, UK

 
January 12, 2014 : Dirk [consultant] understood very quickly – and very well – what we were looking for and proposed a suitable itinerary. The description of the programme could be more detailed. Jaya [driver/guide] is a very good guide and an even better man. It was a pleasure to meet him and travel together.

Casa Heliconia, Pasyala: Anchor Temple room is very impressive.

Mas Villa, Kotmale: Service is outstanding. Quite far from Kandy but located in a beautifully quiet place.

Wild Grass Nature Resort, Sigiriya: Very unique.

Palagama Beach, Alankuda: Staff were kind but response time was a bit slow. Great atmosphere.

-RT – London, UK

 
January 12, 2014 : Very positive opinion of Red Dot based on limited contact. Brilliant in finding an alternative hotel.

Ceilao Villas ColomboColombo: Would certainly use again, excellent service from all staff.

Fort Printers, Galle Fort: Could not do enough to help us.

Yala Villa, Yala National Park: Ideal for purpose (visiting the National Park).

Yala National Park: Excellent. Very good value, had a great time.

-DA – UK

 
January 11, 2014 : During the holiday we realised that our itinerary had too many excursions – we had to miss 4 of them due to lack of time. Sarath [driver/guide] was excellent – he made the holiday. He is such a gentleman and could not do enough to make us happy. He was a careful, considerate and very good driver and was always punctual. He answered any questions we had and was like our guardian angel! He made our trip fun, too. Great driver/guide – I imagine the best!

The Wallawwa, Kotugoda: Great hotel. Beautiful room, very attentive staff. Excellent food.

Jetwing Vil Uyana, Sigiriya: Excellent hotel. Beautiful huts, very good food. Lovely dinner on Christmas Eve.

Earls Regency, Kandy: Least favourite hotel. Not very clean, long way from Kandy. Restaurant staff not very helpful. Nice room but contained a large cockroach. Didn’t feel modern.

Heritance Tea Factory, Kandapola: Beautiful hotel – one of the best! Lovely rooms, excellent service, fantastic views. Good place for walks. Road to hotel is very poor.

Melheim Resort, Haputale: Lovely room, great views. Food good but basic, restaurant lacked atmosphere. Nice pool.

Cinnamon Wild, Yala: Fabulous place – loved our jungle lodge! Very clean, good staff. Great NYE celebrations, staff put in lots of effort. Very nice pool area, loved watching the wildlife!

Fort Printers, Galle Fort: Beautiful hotel, great room, very good food. Very good location for exploring the Fort.

Rainforest Eco Lodge, Deniyaya: Very well designed, lodges lovely inside. Good place for bird lovers – one night is enough if not a big bird-watcher. Lunch very expensive.

The Fortress, Koggala: Beautiful hotel, very luxurious. Amazing room with sea view. Good facilities – lovely pool! Food expensive but paying for location and views. Feels exclusive and quiet even when hotel is fully booked – loads of sun-loungers and space.

Pinnawala Elephant Orphanage: Think there are better orphanages but this was good. Felt some of the elephants were mistreated.

Sigiriya: Excellent trip. Very good and enjoyable, excellent guide.

Tea Factory: Excellent trip – very good tour and tea.

-MB – London, UK

 
January 11, 2014 : Will recommend Red Dot to others. Sarath [driver/guide] is polite, charming, friendly and helpful – nothing is too much trouble. A very safe driver and very good guide, he enhanced our holiday experience. I would strongly recommend him – an excellent ambassador for Red Dot and Sri Lanka.

Aanawila, Wilpattu: A special place – warm and friendly.

Jetwing Vil Uyana, Sigiriya: Truly special – would love to go back. Amazing service.

Sir Johns Bungalow, Knuckles: Would be good if well-managed. We felt unwelcome. Bath peeling, not enough hot water. Lights too dim to read by.

Heritance Tea Factory, Kandapola: Other hotels had staff that performed better!

Grand Uda Walawe Safari Resort: Pleasantly surprised – pool and location are excellent. Flies on the food.

Wilpattu Safari: Disappointing. Too long, guide had poor English. Should have provided a tracker to spot the animals.

Sigiriya: Sarath gave us an amazing tour.

Sir John’s Bungalow trek: Manager not there – we were not made aware of what was on offer. Had to walk in the midday sun.

Uda Walawe Safari: Brilliant guide and driver.

-JT – UK

 
January 10, 2014 : Polonnaruwa was confirmed for us but left off our driver’s itinerary. We had to ring Red Dot once again to confirm it. Majeed [driver/guide] was excellent. The car was not appropriate for many of the roads we had to travel on.

Wild Grass Nature Resort, Sigiriya: Solar hot water system broken when we arrived at night. Road terrible, poor scrambled eggs.

Theva Residency, Kandy: Kandy suite – perfect. Superior room – satisfactory.

Melheim Resort, Haputale: Sri Lankan vegetable curry delicious.

Jetwing Yala, Yala: Restaurant staff - slow and forgetful service, poor English. Reception staff, polite and friendly. Evening meal a variation to the menu, breakfast delicious Sri Lankan food. Our driver was not allowed in the lobby – very disappointed and sad to see this happen.

The Fortress, Koggala: Fantastic place. Constant checks that guests were not 'from the outside'.

Train journey – Peradeniya to Haputale: First class was very dirty. Had to swap trains due to a delay. Train from Nuwara Eliya much cleaner and of a higher standard.

-RP

 
January 09, 2014 :  

Jetwing Yala, Yala: Staff very average – never told us anything about the layout of the resort.

Fort Bliss, Galle Fort: Excellent.

-CL

 
January 09, 2014 : We did not book our trip prior to arrival in Colombo. On the first day we contacted Red Dot. Within a couple of hours, Jonah [consultant] composed for us a fantastic travel itinerary covering all our stay in Sri Lanka, including transportation. Thank you Jonah for your fast and efficient professionalism! Roy [driver/guide] is the best guide we have ever had in all aspects. He took really good care of us, making sure we were okay at all times and ensuring we had the best trip possible. He suggested great places to visit, helped with practical matters, was never tired and was always in a good mood. Without a doubt, we would not have seen as much of Sri Lanka without him – we had an amazing trip! We highly recommend him.

Palm Garden Village, Anuradhapura: A beautiful place to celebrate NYE. Great massages.

Randholee, Kandy: Beautiful view. Very nice ambience and music during dinner.

View Point Villa, Ella: Superb location, views and service. Extremely friendly and helpful management. Great breakfast with amazing views.

Anuradhapura: Beautiful and impressive – a must-see.

Badulla Temple: Very beautiful.

Elephant Orphanage: An amazing experience. We loved it.

Botanical Gardens: Fantastic and beautiful.

Temple of the Tooth: Very beautiful.

Train journey – Kandy to Ella: Unforgettable and beautiful. A must-do.

Spice Garden: Very good and interesting.

Yala Safari: It was great!

Whale watching: Great trip – impressive orcas and dolphins.

-PL – Spain

 
January 08, 2014 : Very straightforward booking process. Wicky [driver/guide] was helpful and attentive and went out of his way to ensure we were okay at all times.

Kassapa Lions Rock, Didgampathaha: Lovely, quiet resort. Great spot to enjoy the birds.

Paradise Beach Club, Mirissa: Great location on a beautiful, laid-back beach.

Anuradhapura: Really enjoyed the atmosphere.

Sigiriya: Breath-taking. Amazing how they managed to build a city at the top of the rock in such short time.

Dambulla Cave Temple: Very nice and interesting.

Polonnaruwa: Beautifully preserved ruins.

Adam’s Peak: Great experience – really worth the effort. Sunrise from the top is truly beautiful.

-SI – Melbourne, Australia

 
January 08, 2014 : Lahiru [consultant] provided prompt responses. During the holiday we urgently needed a car – I phoned Donovan [consultant] at 9pm on Saturday night and it was there 10am Sunday morning. We loved Geetakhar [driver/guide]. He was prompt, courteous, efficient and very helpful. He spoke excellent English and has a dry sense of humour. He gave us an insight into Sri Lankan life and if we ever requested to stop, he found somewhere quickly. Geetakhar did his best to get us to our destinations as quickly and safely as possible.

Galle Face Hotel, Colombo: Very nice hotel. 'Superior' rooms spacious, comfortable, did not have sea views.

Cinnamon Lodge, Habarana: Very comfortable rooms, pleasant surroundings. Dining area rather large and ‘canteen’ style. A la carte – lovely food and good price.

Queens Hotel, Kandy: Perfect location – loved being in the bustle of Kandy. Rooms basic, bathrooms outdated. Need more loungers by the pool. I would recommend this hotel for an authentic experience of Kandy – be prepared for it being old-fashioned!

Slightly Chilled Yellow House, Dalhousie: Ideal for climbing Adam’s Peak. Great breakfast, no hot water. Remote location.

Langdale by Amaya, Radalla: Luxury! Baths take a long time to fill, no showers. Afternoon tea nice touch.

Lake View Villa, Koggala: Beautiful villa. Peaceful, remote and pretty location. Food very nice, cook and boys willing but inexperienced. Boys needed direction re. bathroom cleaning and general housekeeping – once mentioned, no further problems. Management could be improved. Superbly designed. Big pool, a little dirty on arrival.

Elephant Ride: Fun. I feel the elephants at the Millennium Project are being exploited, used for rides all day.

Dambulla Cave Temple, Sigiriya, Polonarruwa: All crowded but interesting. Enjoyed cycling round Polonnaruwa.

White-water rafting: Great fun.

Adam’s Peak: Inspiring but exhausting.

Train journey: Wonderful. Travelled 2nd class, loved the open doors. Would not have wanted to travel 1st class.

-CL – Bradford, UK

 
January 08, 2014 : Roy Steve [chauffeur/guide]: Roy was excellent. He was extremely helpful and able to accommodate all requests. I would recommend him to anyone! We had an incident where we left a bag in a tuk-tuk (containing passports etc.) and Roy was extremely helpful in arranging for that bag to be returned. We have a lot to thank him for.

-EH - Hong Kong

 
January 07, 2014 : Despite our late booking at a very busy time, a great itinerary – thank you! Shane [driver/guide] has been a great guide and ambassador for Sri Lanka.

Aditya, Rathgama: Great place to unwind at start of trip.

Lavender House, Pussellawa: Rooms a little tired, especially bathroom which are damp. Great food, excellent and friendly staff. Fantastic location.

Elephant Corridor, Habarana: Generally good. Poor quality of food, service in restaurant not good. Great room and location.

Ulagalla Resort, Anuradhapura: Fabulous – one of the best resorts we have stayed at. Bicycles and loose leaf tea in room great touches.

The Wallawwa, Kotugoda: Good place to relax for a couple of days. Good food, wifi poor.

Whale watching: Done through hotel – boat overcrowded, did not see any whales.

Wilpattu Safari: Excellent – a full day, driver and guide put in a lot of effort.

Cultural Triangle: Fine. Well-organised.

-JH – London, UK

 
January 07, 2014 : Excellent communications with Jonah [consultant]. Flexible approach. Website a bit confusing/convoluted. Ashok [driver/guide] was very helpful, patient and responded to all requests. He was safety aware and always put us first. We cannot fault him.

Lake View Villa, Koggala: Excellent all-round. Does not state cost of evening meal upfront.

Clove Villa, Kandy: Good all-round. Lack of alcohol (but we knew that). Could do with more 'atmosphere'.

Mandira Strathdon Bungalow, Watawala: Lovely views and gardens, great old-fashioned service. One of the best Sri Lankan meals of the trip! Refurbishment is due but furniture/bedding very nice.

Pinnawala Elephant Orphanage: River washing best part, feeding of baby elephants didn’t feel right – looked distressed.

Anuradhapura: Fascinating ruins and history. Guide knowledgeable but did not really bring it to life and tour was too long.

Botanical Gardens: Excellent. Recommend.

Dambulla Cave Temple: Good. Worth reading history of it beforehand – gives better context.

Cultural Show, Kandy: Good fun. A bit chaotic.

-CD – London, UK

 
January 05, 2014 : Very happy with the Red Dot service.

Shane [driver/guide] was excellent – he drove very well and we very much enjoyed meeting him. We learned lots about Sri Lanka and he made our tour very memorable.

Dambulla Cave Temple: Really enjoyed the visit.

Polonnaruwa: A great day exploring the ruins. Great to see the elephants on the way.

Sigiriya: Enjoyed the visit especially views from the top.

-MA – London, UK

 
January 04, 2014 : Overall we were very happy with the tour. Initially we were happy with the itinerary. On reflection, we would have liked more detailed information on travel and start times. Athula [driver/guide] looked after us very well on our holiday.

CASA Colombo, Colombo: Beautiful hotel. Some electronics (I-Pod player) did not work. Excellent room, a little noisy with dining room outside.

Sigiriya Village, Sigiriya: Loved it! Christmas Eve was so much fun. Gorgeous buffets, lovely staff. Bathroom and mats by bed a little dirty. Better than the profile.

Mandira Strathdon Bungalow, Watawala: Jarem is a kind and thoughtful host. Lovely food, varied temperatures. A little too far from Adam’s Peak, bathroom needed work.

The Safari, Tissamaharama: Staff helpful when my husband was unwell. Good laundry service, nice cocktails. Small, dingy room, broken TV, cockroach in air-con. Bathroom tiny, dirty and rundown, exposed electronics and poor shower. Very noisy.

Palm Paradise Cabanas, Tangalle: Beautiful setting, nice rustic cabana. Food nice, chef unhappy when I started buffet early. Comfortable bed, nice veranda. Nice experience to sleep by the sea. Mosquito coils provided.

Sigiriya: Enjoyed this experience – very scenic and interesting.

Elephant Ride: Cancelled this after seeing that the elephant was chained.

Adam’s Peak: Need more warning about how tough it is. Interesting.

Yala National Park: Amazing experience! Good jeep provided, saw many animals.

Turtle night safari, Rekawa: Interesting conservation project, a good thing to support. No guarantee of seeing turtles in December.

-EA – UK

 
January 04, 2014 : Ranjith [driver/guide] was very helpful. He was a patient, careful and safe driver and was always polite and courteous. He suggested a good alternative when we moved hotel. Highly recommended.

Victoria Golf Chalets, Kandy: Villa needs updating. Limited hot water, poor transport links between villa and clubhouse. Cook provided but did not tell us we had to buy our own food. Poor spa. Not much to do except golf.

Wild Grass Nature Resort, Sigiriya: Not for families – nothing to do. Saw more wildlife driving there than at the actual resort. Internet did not work. Poor food, dead atmosphere.

Amaya Lake, Dambulla: Very friendly place, glorious setting. Ideal for a family – lots to do.

Sigiriya: Fantastic.

Temple of the Tooth: Very interesting but very crowded.

-JN – London, UK

 
January 04, 2014 : Dirk [consultant] was informative and provided us with good information. He had a good understanding of what we were looking for and found hotels to suit our needs. Roy [driver/guide] was fantastic! He was helpful, knowledgeable and could not do enough to make our stay here perfect. He put our needs first and made sure we saw and experienced the best of Sri Lanka. He made us feel so welcome and looked after us like a guardian angel! His exceptional friendliness and positive attitude will be missed. We felt so privileged to have him as our driver/guide.

Cinnamon Lodge, Habarana: A really lovely, relaxed hotel in which to begin our trip. Beautiful location by the lake. Exceptional food!

Kirchhayn Bungalow, Bandarawela: A wonderful place to spend Christmas. Exceptional staff, beautiful bungalow. Perfect.

Back of Beyond - Kahandamodara: A fabulous retreat – so relaxing. Wonderful, helpful staff, beautiful setting.

Sigiriya: Very interesting and lovely place. Great excursion.

Temple of the Tooth: Really interesting.

Tea Factory: Interesting and informative.

-PH – UK

 
January 04, 2014 : Correspondence was good once it got going – first email was not responded to. I would have liked more family rooms to have been offered. Prabath [driver/guide] was very courteous and helpful throughout the trip. He found very good guides at Polonnaruwa and Sigiriya.

Chaaya Village, Habarana: Lovely start to the holiday. Very relaxing.

Cinnamon Citadel, Kandy: Made an effort at Christmas which was nice.

Kalus Hideaway, Uda Walawe: Lovely spot.

The Safari, Tissamaharama: Some service at lunchtime was slow.

Polonnaruwa: Good guide – efficient transfer across the site.

Sigiriya: Enjoyed by everyone.

Elephant Orphanage: Good family trip, nice lunch spot.

Yala National Park: Excellent.

Uda Walawe National Park: Very good.

Botanical Gardens, Kandy: Very good.

Temple of the Tooth, Kandy: Very good.

Kandy Cultural Dance: Okay.

-H – Durham, UK

 
January 03, 2014 : Elephant Orphanage: Good.

Sigiriya: Amazing.

-SS – Beirut, Lebanon

 
January 03, 2014 : Very satisfied and happy with our driver/guide!

-JA – Beijing, China

 
January 03, 2014 : Generally it took over one day to respond to queries. On one occasion there was no response. The itinerary wasn’t well-thought through – we had to change it to make the travel times more acceptable for our child and one stretch would not have been acceptable at all.

Fernando [driver/guide] is a very helpful and knowledgeable guide who gave us a great overview of Sri Lanka’s people, food and culture. He helped with our itinerary and suggested excellent places to visit.

Anuradhapura: Site was much bigger than expected – loads to see. An enjoyable day out.

Sigiriya: Very enjoyable climb and ruin.

Dambulla Cave Temples: Unbelievably well-preserved Buddhas. Loved it!

Temple of the Tooth: A fantastic temple.

Cultural Show, Kandy: An hour of fun.

Mackwoods: Long and windy journey but worth it!

Minneriya safari: Best wildlife park we went to – saw loads of elephants and other wildlife.

Uda Walawe safari: Not as good as Minneriya but still enjoyable.

-SF

 
January 02, 2014 : I found Red Dot staff very professional from the time of booking until we left – great service, very prompt. All the hotels we stayed in were fantastic. Enjoyed every minute of the holiday.

Cinnamon Grand, Colombo: Food was very good. Local food was too hot.

-IW – Australia

 
December 31, 2013 : Chandra [driver/guide] is an excellent, very knowledgeable guide and a safe, courteous driver. I would not hesitate to recommend him to others.

Ice Bear, Negombo: As expected. Lots of mosquitos!

Clove Villa, Kandy: This place is great. Amazing food and hosts.

Zion View, Ella: Nice view, decent room. Unfriendly staff!

Kalus Hideaway, Uda Walawe: Nice, well-run place.

Pinnawala Elephant Orphanage: As expected. Okay.

Uda Walawe Safari: Very good – Chandra was very knowledgeable about the wildlife.

-FW – Qatar

 
December 31, 2013 : Website could have a better itinerary suggestion planner. Videos of the main regions is a good idea. Ranjith [driver/guide] is a great bloke and ambassador for Red Dot and Sri Lanka. He is gentle, courteous and calm and guided us effortlessly through each magic step of our 'magical mystery tour'. He and Red Dot have done a great job of making our holiday very special.

Cinnamon Grand, Colombo: A good hotel for the first night – hassle-free. Stunning interior, lovely pool. Food okay but pricey.

Cinnamon Lodge, Habarana: Amazing! What a location and setting. 5/5. Looks a bit tired, but staff tireless!

Amaya Hills, Kandy: Tired – living on past glory. Food quality and effort a shadow of Cinnamon Lodge.

Kirchhayn Bungalow, Bandarawela: Wow! Amazing. Not easy to get to, but who needs to go anywhere when the place feels like home?!

Master Campers, Wildlife Parks: Although location a bit further from zone 1, the journey in is part of the safari experience. Isaroo and his team are amazing.

Sigiriya: Worth every step. Great guide.

Polonnaruwa: Amazing. Sri Lanka’s most incredible site! Guide okay.

Safari: This was a highlight – saw one hundred elephants!

Spice Garden: Not worth the stop – felt like a bit of a tourist trap.

Temple of the Tooth: Very spiritual – an utter privilege.

White-water rafting: Great fun, easy and safe. We will (and have already) recommended friends to Red Dot.

-DN – Dorset, UK

 
December 30, 2013 : Booking process was generally good. Long response time. Our driver/guide was very good, safe and trustworthy.

Mas Villa, Kotmale: Lovely. A bit out of the way.

Mawella Villa, Tangalle: Lovely villa.

-JM

 
December 30, 2013 : Our driver/guide was a great chap!

-GG – UK

 
December 30, 2013 : Excellent service during the booking process. Quick and efficient responses, adapted/changed hotels to suit our needs. Shane [driver/guide] was always punctual and smartly dressed and the car was immaculate. He gave us many options and offered sound advice on what to do and when, respecting our choice to return to the hotel when we wished to. He is an asset to the company.

Cinnamon Lodge, Habarana: Would have liked to have longer here to enjoy the hotel.

Clove Villa, Kandy: A lovely quiet hotel – perfect for those who want to be 'away from it all'.

Heritance Tea Factory, Kandapola: Beautiful – highly recommended.

Sigiriya: Beautiful – worth the climb.

Polonnaruwa: Beautiful.

Dambulla Cave Temple: Another climb, but very informative. Amazing Buddha images.

Temple of the Tooth: Crowded. Still an excellent excursion.

Cultural Show, Kandy: Excellent – enjoyable for all ages.

Sita Temple, Nuwara Eliya: Enjoyed wandering through the town, warden of the temple was lovely.

-ML

 
December 29, 2013 : Left another company due to their lack of efficiency – this was not the case with Red Dot. Bandara [driver/guide] was an excellent choice for our holiday itinerary. He was very accommodating and balanced what we knew we wanted to see with new experiences. We would certainly recommend Bandara to like-minded travelling friends and would ask for him again if we returned to Sri Lanka.

The Wallawwa, Kotugoda: Loved this hotel.

St Andrews Hotel, Nuwara Eliya: Looking and feeling a little 'tired'. Clean, good service.

Ulagalla Resort, Anuradhapura: Very, very pleased with this recommendation. Exception service, dining, accommodation and setting.

Heritance Kandalama, Kandalama: Fantastic setting and architecture. Buffet meals very good.

Master Campers, Wildlife Parks: Highlight of our trip. Unique setting, great service. Four safari drives, lots of elephants and other animals/birds to see. Highly recommend this company.

Deco on 44, Galle Fort: Beautiful heritage style – great location in heart of fort. Impeccable service, staff very accommodating.

Anuradhapura: Excellent.

Polonnaruwa: Fantastic!

Dambulla Cave Temple: Magical.

World’s End, Horton Plains: A great day.

Train journey – Gampola to Nanu Oya: Very grateful of the first class seats – great experience.

-VC – Birmingham, UK

 
December 28, 2013 : Majeed [driver/guide] was very helpful and made life easy. Thanks for a great trip!

Borderlands, Kitulgala: Very good. Best place by far.

Mandira Strathdon Bungalow, Watawala: Very expensive food, bathroom not very clean. Rooms okay but a bit noisy. Long way away from Adam’s Peak.

White-water rafting: Great fun and safe. Would be good for kids.

-SM – UK

 
December 27, 2013 : Very well-organised – we got exactly what we asked for and never had any problems with bookings/excursions. Jal [driver/guide] is very knowledgeable about all topics concerning his country, able to give detailed answers concerning religion, history, flora and fauna, politics and so on. Vehicle was clean and well-kept. Jal was well-prepared for all eventualities, bringing water for the day, umbrellas when it rained and his bird book on the safari. He was an exceptional guide – we could not have asked for anything better. He was the key to our holiday’s success.

Ceilao Villas ColomboColombo: Only available food is expensive sandwiches. No mosquito nets.

Jetwing Vil Uyana, Sigiriya: Roach problem in room – staff sprayed insect repellent, but found more next day. Served coldcuts which were still frozen on one occasion – not expected from a hotel of this standard.

Clove Villa, Kandy: Excellent service. Very pleasant stay.

Melheim Resort, Haputale: Had a pleasant stay here.

Cinnamon Wild, Yala: Poor service. Called for wifi password several times and collection of laundry twice – no one called back.

Colombo city walk: Guide was a wealth of information. Had very good English.

-MB – Malta

 
December 27, 2013 : Pinchu [driver/guide] was excellent, friendly, helpful and a very cordial driver. We really enjoyed the trip with him.

Lake Lodge Kandalama, Kandalama: Excellent stay. Barring the absence of a gym and the spa being average, this is one of the best resorts I have ever stayed in. Fantastic hosts.

Cinnamon Lakeside, Colombo: Worst five-star hotel. Overpriced, cold food, no local tour planner. I do not recommend this hotel. We missed our Galle trip because the hotel forgot to give us a wake-up call. Good selection of excursions, overall enjoyable.

-DG – Singapore

 
December 24, 2013 : Good hotels and driver. Tripling of our budget – hotels of a higher standard than we planned. Arrangements not finalised until 24 hours before departure so not possible to negotiate changes.
Driver/guide was very good – friendly, safe and punctual.

Dambulla Cave Temple: Good.

Elephant ride: Good experience. Need old clothes – dark colours better.

-GB – Australia

 
December 24, 2013 : Michael [consultant] is good and easy to work with. He had lots of information on where to stay and what to do. Very happy with the booking process – recommend to others. Bernard [driver/guide] was excellent. He had great local knowledge and recommendations on where to go and what to see. Very happy with him.

Jetwing Vil Uyana, Sigiriya: Set-up of hotel is amazing. Room, private pool and location were the highlights.

Lavender House, Pussellawa: Difficult to reach – remote location. Good service.

The Wallawwa, Kotugoda: Food good, close to airport. Not really made for children. Good service.

Sigiriya: Exciting.

Elephant Ride: Children loved it.

Spice farm: Very interesting.

Tea Factory: Informative.

Botanical Gardens: Beautiful.

-RW – Qatar

 
December 23, 2013 : Ananda is a fantastic driver and an excellent guide. He is highly knowledgeable about all things Sri Lankan – wildlife, culture, history, art and more! He has a wonderful sense of humour and was always a pleasure to be around. We always felt safe and well taken-care of. We would request him again in a heartbeat and recommend him without any reservations.

The Wallawwa, Kotugoda: Lovely property close to the airport. Excellent spa!

Ulagalla Resort, Anuradhapura: Gorgeous chalets. Location is removed from sites. Fabulous service, food needs attention. Good nature walks.

The Kandy House, Kandy: Loved this property. Room a bit small and dark. Very good food, dinner expensive.

Ceylon Tea Trails Castlereagh, Dickoya: Dream-world of unique architecture and setting. Loved room, bathroom and window seat. Amazing staff and service, very good food. Some noise from other rooms. Otherwise, perfect!

Cinnamon Wild, Yala: A bit 'mass-tourist' for us. Good food, friendly staff.

Tamarind Hill, Galle: Gorgeous property. Huge, lovely room. Food and service a little uneven, too far from town to walk. Wouldn't stay there again.

Sigiriya: Brilliant! Ananda arranged for us to see the sunset.

Dambulla Cave Temple: Very interesting!

Temple of the Tooth: Highly informative.

Minneriya Safari: So much fun seeing elephants and bird-life.

Yala Safari: Ananda arranged a very good driver – saw leopards and a sloth bear! Great fun.

-LP – Copenhagen

 
December 22, 2013 : Not many alternate options were given during the booking process. Denver [driver/guide] was very courteous and helpful.

Ulagalla Resort, Anuradhapura: Excellent accommodation. Entrance road could be improved.

Khomba House, Alankuda Beach: Unique experience. Wonderful sunset.

Sigiriya: An interesting story and a clean environment.

Oldest tree in the world: Great spiritual community.

-SN

 
December 22, 2013 : Ram [driver/guide] was a very safe, careful driver. He did not try to convince us to shop. He is a gentle soul and I would recommend him to friends.

Calamander Unawatuna Beach, Unawatuna: Surprise room was substandard; check-in was a farce.

Cinnamon Citadel, Kandy: Food expensive and terrible.

Chaaya Village, Habarana: Upgraded but the cost was ridiculous – got a fair price thanks to Ram. Service distracted at best.

-GL

 
December 21, 2013 :  

Number One Mirissa: Loud music 4/5 nights – unacceptable.

Jetwing Vil Uyana, Sigiriya: Rooms shoddy and worn – not luxurious as I expected for the price.

Clove Villa, Kandy: Most beautiful room we stayed in – immaculately clean, beautifully decorated. All excursions were efficiently run, very interesting and well-worth it!

-BA

 
December 20, 2013 : Lahiru [consultant] was such a great help organising our very last-minute trip, we were very impressed with her service and attitude. Ervin [driver/guide] was the sweetest guy to the children and they took to him very well. He had many interesting stories to share and our drives were pleasant and enjoyable. Occasionally we felt a little bit of time pressure in the mornings but this was due to the long travel time anticipated by our driver and the need to get to our next destination in good time. Seat belts at the back were a little hard to get in.

Aditya, Rathgama: A pretty place. Food average, bed linen came without duvet.

Tea Plantations: Very informative, a lot of fun.

Yala Safari: Incredible experience with Leopard Trails – we thank Lahiru for the recommendation.

Blow hole sighting: A nice break in the long drive from Yala to Galle. Great suggestion from Ervin.

-PL – Singapore

 
December 19, 2013 : We had excellent service from Priyankara [driver/guide]. He was extremely courteous, caring and professional and pays perfect attention to detail. He was very attentive to all our needs. 1st class.

Stonyhurst, Nuwara Eliya: Very nice accommodation. Some miscommunication regarding food items provided.

Safari: Fantastic! The best.

Excursions: All stops very nice.

-RA – London, UK

 
December 19, 2013 : Nalin [driver/guide] made our whole tour a relaxing, stress-free experience. We enjoyed all his suggestions for stops – the restaurants he chose are where we had the best meals of the holiday! Minivan was clean and comfortable. He was excellent and is a credit to Red Dot – highly recommended.

Millennium Foundation: Good experience.

Temple of the Tooth: Interesting.

Yala Safari: Wonderful experience – guide chose an excellent driver.

Mackwoods: Enjoyed.

-TF – Nottingham, UK

 
December 18, 2013 : Michael was very supportive in changing our accommodation last minute – I felt he had our best interests at heart. Our driver/guide was prompt, courteous and thoughtful. All our needs were considered. We were very pleased with his support – highly recommended.

Cinnamon Citadel, Kandy: Needs some finishing touches. Food and service excellent.

Cinnamon Grand, Colombo: Excellent hotel.

Elephant Orphanage: Excellent as always.

Commonwealth war graves: Worth a visit. Well-cared for.

-LM – UK

 
December 17, 2013 : Pyrankara is an excellent driver/guide. Great sense of humour and nothing was too much trouble – we cannot fault him!

Cinnamon Wild, Yala: Surprisingly good! Really cannot fault the place. Fantastic food!

-AW – London, UK

 
December 14, 2013 : A phone conversation or Skype call would have been a better way to explore options when deciding what to do on the holiday. Tissa [driver/guide] was a very calm driver – he kept to the speed limit and was not rude to other drivers. He is an excellent and very knowledgeable guide concerning locations, sites, history and religion, although we would have liked more of a clear definition between what was historical and what was legend.

Frangipani Tree, Thalpe: Great pool, friendly staff. Good location next to the beach. Would have liked better locks on doors and a bigger menu. Did not explain to us the outdoor washroom.

Melheim Resort, Haputale: Lovely views, friendly staff. Limited drinks available. Bathroom needed new mosquito grill over window.

Cinnamon Lodge, Habarana: Excellent food, great pool, nice gardens. Friendly staff, ants in bathroom.

The Wallawwa, Kotugoda: Friendly staff, good food. Nice room – liked décor and inclusion of games and books. Beautiful bathroom. Great outdoor games. Wifi could be improved, pool not a strong point. Expensive shop.

Sigiriya: The best thing to do in Sri Lanka!

Lipton Tea Estate: Beautiful views.

Galle Fort: Interesting. Relaxed – none of the 'hustle and bustle' of other towns. Recommend.

Surfing near Galle: Very good.

Gem stone Museum: Not a museum – a shop with a short video. Only go if you want to buy items.

-CH – UK

 
December 14, 2013 : Fantastic hotels suggested, great itinerary in the main. When I asked for advice on whether or not we should do a specific activity, guidance was not really given. That would have been appreciated. We really enjoyed meeting Ashok [driver/guide]. He is a lovely man and a fantastic driver with a clear love of Sri Lanka.

Ice Bear, Negombo: Very convenient for the airport. Lovely room.

Kassapa Lions Rock, Didgampathaha: Nice to have our own private bungalow.

Ashburnham Estate, Elkaduwa: Beautiful location. Quite far from Kandy, local countryside looked fantastic.

Borderlands, Kitulgala: Fantastic, relaxed atmosphere.

Mountain Heavens, Ella: Great view. Private terrace was lovely. Very comfy bed – proper double, not two twins.

Hibiscus Garden, Tissamaharama: A very good base for Yala.

Talalla Retreat, Matara: Perfect hotel for relaxation – beach, pool, spa, hammocks!

Little Adam’s Peak: Excellent walk.

Negombo fish market: Not well-planned – closed when we arrived.

Pinnawala Elephant Orphanage: Great to see elephants bathing.

Sigiriya: Fantastic! Great guide too.

Dambulla Cave Temple: Good – interesting.

Yala Safari: Fantastic! Loved it.

Tissa Temples: Okay – nice surroundings.

Whale watching: Fantastic – saw blue whales and hundreds of dolphins.

Galle Fort: Fantastic – lovely town.

-SO – London, UK

 
December 14, 2013 : Really liked the flexibility during the booking process and that everything could be tailored to our requirements. There was a good understanding of what we wanted from our holiday. Sound advice was given by the consultant regarding booking a 4X4, which was immaterial. Shane [driver/guide] contributed a lot towards our enjoyment of the trip. He was knowledgeable, enthusiastic and passionate throughout, despite a number of early starts! He gave great advice and made the long journeys interesting. He was very personable, easy to get along with and flexible regarding what we wanted to do. He managed the balance between speed and safety very well.

Club Villa, Bentota: Great staff and service. Homely feel.

The Villa, Unawatuna: Beautiful hotel. Wi-fi excellent.

Kahanda Kanda, Koggala: Great retreat, fantastic interior design, food a particular highlight. All staff attentive.

Amanwella, Tangalle: Perfect hotel for us! Excellent views, room exceptional. Nice beach and pool. Plenty of staff, all very helpful and friendly.

Ceylon Tea Trails Norwood, Dickoya: Faultless food (and so much of it)! Great homely feel. Helpful staff, beautiful location.

The Wallawwa, Kotugoda: Perfect location for airport. Great relaxed few days here.

Yala Safari: Excellent driver, really cared that we saw as much as possible in the time available.

Whale watching: Good staff to passenger ratio. Company seemed good in comparison to the other boats there. There were a lot of boats around the whales!

-RC

 
December 14, 2013 : Booking process generally was efficient and effective. Felt that we should have been advised against Corberts during monsoon period as walking is impossible. However, Donovan [consultant] moved us on a day early. Sunil [driver/guide] is an expert driver, an outstanding guide and great company.

Mount Lavinia Hotel, Mount Lavinia: Very comfortable. Good starting point for trip.

Clove Villa, Kandy: Friendly and comfortable. Lacking in atmosphere.

Corberts Rest, Knuckles: Very basic – limited electricity and cold water. Friendly staff, excellent food.

Melheim Resort, Haputale: Spacious accommodation. Reasonable food and friendly service.

St Andrews Hotel, Nuwara Eliya: A nice atmosphere. Friendly staff who could not do enough for us. We liked this place.

Mandira Dickoya Bungalow, Dickoya: Attractive location, hotel poorly run. Staff willing but disorganised, food poor and expensive. Room and bathroom need updating.

The Wallawwa, Kotugoda: Good and comfortable last stop before departure. Highly recommend.

Colombo walking tour: Well guided introduction to the capital.

Botanical Gardens: Impressive – well worth the visit.

Temple of the Tooth, Kandy: More practical to visit en route.

-JM – UK

 
December 14, 2013 : Amila [driver/guide] was very helpful and ensured we were happy at all times.

Warwick Gardens, Ambewela: Fantastic setting, poor access road.

Kalus Hideaway, Uda Walawe: Room was dingy, dirty and noisy. Alternative room provided by management – much better. Good food.

Temple of the Tooth: Interesting.

Cultural Dance: Interesting.

Yala Safari: Very enjoyable – saw lots of animals, knowledgeable guide.

Uda Walawe Safari: Very good.

-RG – UK

 
December 13, 2013 : Sarath [driver/guide] consistently greeted us and helped us with a smile. He was very friendly and always willing to go the extra mile. He was punctual and always concerned with our welfare. We will recommend him to friends and family.

Jetwing Beach, Negombo: By far the best for food, service and setting.

Heritance Tea Factory, Kandapola: A great experience – instantly taken back to colonial times.

Cinnamon Wild, Yala: Good setting. Service and food don’t compare with other hotels.

-HT – UK

 
December 10, 2013 : Once contact was established with Lahiru [consultant] the booking process went very smoothly. Good communications.

Rowan [driver/guide] was very good, knowledgeable and we felt comfortable with him at all times. The manner in which he dealt with the car breakdown and repair was very impressive. We have no hesitation in recommending him to others.

-GH – Singapore

 
December 08, 2013 : Dilhari [consultant] was very prompt and helpful with booking. He made everything very easy. Very professional service. Bandu [driver/guide] was very professional. We felt safe in his hands all week and enjoyed all of his suggestions. He was accommodating of other places we wanted to visit. Overall excellent.

Heritance Kandalama, Kandalama: Stunning building. Good welcome from staff.

Cinnamon Citadel, Kandy: Fine. Not memorable.

Grand Hotel, Nuwara Eliya: Okay. A bit ‘faded glory’ – would be better for a revamp.

The Safari, Tissamaharama: Beautiful location. Staff brought us flowers!

Thaproban, Unawatuna: Accommodation was of a lower standard than others stayed in, but this felt appropriate to its location.

Cultural Triangle – Sigiriya, Polonnaruwa, Dambull: Excellent.

Kandy Cultural Dance: Good and interesting, felt unauthentic.

Temple of the Tooth: Good.

Tea Factory: Went Mackwoods with RedDot then Pedro by ourselves – Pedro more authentic.

Yala Safari: Excellent.

Botanical Gardens, Kandy: Pleasant but not remarkable.

Village Experience: Excellent.

-ER – Bath, UK

 
December 07, 2013 : Excellent service from Ayanthi [consultant] during booking process. Always provided quick responses to emails. We would highly recommend Chandra [driver/guide] to anyone visiting Sri Lanka. He is an excellent guide with fantastic knowledge which he was happy to share with us. He knew good additional stops en route to break up long journeys. Great driver.

Chaaya Village, Habarana: Reasonable accommodation. Limited evening food – buffet gets repetitive. Nice big room and bathroom, clean pool.

Mas Villa, Kotmale: Gorgeous place, a little out of the way. Excellent food and room. Very good service, at times a little too much.

The Fortress, Koggala: Stunning hotel, excellent location. Breakfast fantastic, other food and drink over-priced. Room okay but poor view and smelt a little damp.

-HJ – UK

 
December 07, 2013 : Bernard’s [driver/guide] professionalism and thoughtfulness made our very enjoyable trip even more memorable. He drove well and carefully throughout. We were very touched when he came forward to pull leeches off our feet at the tea plantation.

Jims Farm Villas, Matale: Great service.

Mandira Strathdon Bungalow, Watawala: Poor plumbing, great food.

Club Villa, Bentota: Shower abysmal – weak water pressure, lukewarm temperature.

-KD

 
December 07, 2013 : Jonah [consultant] was very efficient. Prompt responses, organised everything we needed. Nalin [driver/guide] was very friendly, accommodating and flexible. He is knowledgeable about Sri Lanka and enthusiastic about sharing the information. The vehicle was good and kept very clean. Nalin helped to make our visit fantastic.

Ayubowan Guesthouse, Negombo: Very friendly, helpful hosts.

Thilanka Resort and Spa, Dambulla: Very nice, clean accommodation. Food buffet had more Western than Sri Lankan options.

Queens Hotel, Kandy: Clean. Staff very helpful.

Avian Breeze, Nuwara Eliya: Staff very attentive and friendly. No Sri Lankan food offered for dinner.

Hibiscus Garden, Tissamaharama: Very nice room and presentation.

Cantaloupe Aqua, Thalpe: Nice bathroom and shower, friendly staff.

Pinnawala Elephant Orphanage: Good experience. Seemed more interested in catering to tourists than elephant welfare.

Sigiriya: Amazing – a ‘must do’ for everyone.

Tea Factory: Very short tour – expected more.

Yala Safari: Amazing – highlight of trip, very good driver.

-HC – London, UK

 
December 06, 2013 : William [driver/guide] was an amazing guide with lots of knowledge – our visit to Sri Lanka was a fascinating experience, William was helpful, full of ideas and enthusiasm and we all enjoyed his company. Would prefer seatbelts in back of vehicle even though not a requirement.

Mount Lavinia Hotel, Mount Lavinia: Fish restaurant on beach is excellent. Lovely view from room, very noisy at night. Colonial feel. Good location for beach and train spotting.

Lavender House, Pussellawa: So lucky to be the only guests. Staff really delightful and very obliging, nice homely feel. Bathroom required some maintenance.

Heritance Kandalama, Kandalama: Standard of food did not match other hotels – ‘fine dining’ restaurant disappointing. Bathroom not very clean.

Galle Face Hotel, Colombo: Room in Regency Wing very good. Lovely hotel, good location. No problems here at all.

Sigiriya: Good experience.

Temple of the Tooth: Guide not necessary. Interesting.

Elephant safari: Great – saw lots of elephants. Excellent driver.

Spice Garden: Interesting.

Tea Factory: Tour rushed and poorly explained by factory guide.

-IJ

 
December 05, 2013 : Both Dilhari and Donovan [consultants] have been very helpful.

Nilaveli Beach Hotel, Nilaveli: No wi-fi in room. Food expensive, cockroaches in room.

Maalu Maalu Resort & Spa, Pasekudah: Favourite – will go again.

-DW – UK

 
December 05, 2013 : We would use Red Dot again. Ayanthi [consulant] sorted our last-minute booking and we were pleased with choices offered. We were extremely happy with Ranjith [driver/guide] – he is a very competent driver and has a great sense of humour. He was sensational.

Casa Heliconia, Pasyala: Internal toilet in all villas should be essential.

Back of Beyond - Dehi Gaha Ela, Sigiriya: Adjourning bathrooms fantastic.

Bougainvillea Retreat, Victoria: Better than expected – fantastic property. Pi is an excellent hostess.

Zion View, Ella: Expected room to be more up-market. Excellent food and service.

Priyankara Hotel,Tissamaharama: All good.

Talalla Retreat, Matara: First impression not welcoming. Restaurant staff good and friendly. Resort is tired, wonderful design.

-MB – Australia

 
December 05, 2013 : Consultant was generally very helpful. A change to an alternative hotel a week before departure meant that tour booking was only finalised two days before departure. Athula [driver/guide] had good overall general knowledge, more detailed on some sites than others. His English was excellent and he made sure we saw everything on excursions. He is very generous and was happy to help out with small payments/negotiations.

Chaaya Village, Habarana: Buffet dinner only. Room lovely and great value. Rectified mistake on bill immediately at check-out.

Anuradhapura: Lots to see – very extensive tour.

Sigiriya: Amazing.

Polonnaruwa: Detailed tour.

Dambulla Cave Temple: Felt a little rushed – more detail would have been helpful.

Temple of the Tooth: Interesting.

Kandian dance Show: Excellent and good value.

-EJ – Birmingham, UK

 
December 02, 2013 : We were particularly impressed by Dirk’s [consultant] quick and efficient last-minute rearrangement of the dates of our holiday. We would 100% recommend Red Dot to all our friends and family. Bonifus [driver/guide] was 100% professional. He is an excellent driver – we always felt safe and we appreciated that he over-estimated journey times so we were never late or rushed. He was punctual, flexible and made excellent recommendations. He struck the right balance between chatty/friendly and giving us time to ourselves. We would recommend him!

Sigiriya: Excellent – a must-see. No guide needed.

Dambulla Cave Temple: Very interesting. ‘Rough Guide to Sri Lanka’ good for points of interest.

Kandula Elephant Safari: Excellent. Huge difference going early – saw loads, avoided jeep traffic.

Spice Garden: Very interesting.

Tea Plantation: Very interesting. A nice authentic feel – not too busy with other tourists.

Yala Safari: Everything about it was well-organised. Far too many jeeps.

Whale-watching, Mirissa: Saw loads of whales. Seven hours is too long.

-SH – London, UK

 
December 02, 2013 : Senerath [driver/guide] was excellent and very gentlemanly. Would recommend.

Mount Lavinia Hotel, Mount Lavinia: Excellent.

Clove Villa, Kandy: Having work done – we were only guests!

Heritance Tea Factory, Kandapola: Excellent.

Cinnamon Bey, Beruwala: Buffet breakfast like a bun fight! Drinks very expensive.

-AH – UK

 
December 01, 2013 : Good support provided during holiday. Responses during booking process a bit slow. Sunil [driver/guide] did a very good job, especially switching our plans so we saw the most elephants.

Sigiriya: Very good.

Polonnaruwa: Very good.

Kandula National Park: Amazing elephants.

Dambulla Cave Temple: Great.

Temple of the Tooth: Very crowded – would have been better to go at a different time of day.

-AH

 
November 30, 2013 :  

Ulagalla Resort, Anuradhapura: Amazing.

-SG

 
November 30, 2013 : Booking process with Dilhari [consultant] was efficient and speedy. Felt it was a little routine, did not get too much of a personalised itinerary. Alternate activities that suited our profile could have been provided. Ananda [driver/guide] was very professional, extremely reliable and friendly. Felt really safe in car with him despite crazy Sri Lankan roads!

The Wallawwa, Kotugoda: Really nice hotel and food.

Heritance Kandalama, Kandalama: Dated rooms for such an expensive hotel. Sri Lankan food buffet good, other food satisfactory.

Theva Residency, Kandy: Great boutique hotel. Friendly staff, great food, beautiful room with great view.

Ceylon Tea Trails Castlereagh, Dickoya: Lived up to expectations – great experience.

Cinnamon Wild, Yala: Food awful – worst buffet of trip. Even Sri Lankan food was terrible.

Number One Mirissa: Great boutique hotel. Seafood was amazing. Pool fantastic, excellent location. Linen not 100% clean.

The Fortress, Koggala: Food expensive, spa doesn’t live up to its prices. Frustrating and confusing check-in process, otherwise service okay.

Pinnawala Elephant Orphanage: Far too touristy. River bathing great though.

Sigiriya: Excellent! Loved climbing the rock. Ruins were amazing.

Dambulla Cave Temple: Good to see.

Kandy Cultural Dance: Dance show boring and touristy – felt like we were at Disneyland.

Temple of the Tooth, Kandy: Ruined by too many tourists.

Yala Safari: Satisfactory – would have liked to see more wildlife.

-NA

 
November 29, 2013 : Overall we had a good driver/guide. Would have been nice to have our plans laid out every day with alternative options and suggestions.

The Wallawwa, Kotugoda: Nice place.

Wild Grass Nature Resort, Sigiriya: Very friendly manager and team.

Mas Villa, Kotmale: A bit remote. Very nice place, great food.

-SR – Amsterdam, The Netherlands

 
November 29, 2013 : Very good service during booking process. Had to wait some time for a response to emails. Sumanadasa [driver/guide] was very good – when we return to Sri Lanka we will request him. His English is excellent.

-MW – Edinburgh, UK

 
November 25, 2013 : Lahiru [consultant] responded in 1-2 days and made changes and suggestions to itinerary. Priyankara [driver/guide] provided excellent service and is very knowledgeable. He has good English and was friendly and punctual. He is a real asset to Red Dot and a highlight of our trip. Superb.

The Wallawwa, Kotugoda: Gorgeous room, excellent food. Excellent stop for pre/post flight.

Chaaya Village, Habarana: Service could be more efficient. Food okay, lovely poolside area. Good location for sight-seeing.

Clove Villa, Kandy: Excellent service. Needs background music at mealtimes. Room noisy, no safe.

Kelburne Mountain View Cottages, Haputale: Beautiful views over plantation. Excellent food and service.

Sigiriya: Amazing.

Polonnaruwa: Very interesting.

Dambulla Cave Temple: Very interesting.

Temple of the Tooth: Very interesting.

-RA – UK

 
November 25, 2013 : Very good service provided by Dirk [consultant] during booking process. No response to an email I sent during holiday – had to follow it up via our chauffer. Bonifus [driver/guide] was excellent – safe, discreet and a valuable companion. I would highly recommend him.

Mas Villa, Kotmale: A bit further away than expected.

Melheim Resort, Haputale: We were not warned about ‘full moon day’, but staff were as helpful as possible.

Cinnamon Wild, Yala: Great.

The Last House, Tangalle: Loved it.

Villa Bentota, Bentota: Slightly disappointing. Older rooms need maintenance, would not recommend.

-PB

 
November 22, 2013 : Luxman [driver/guide] gave us a warm welcome and was friendly, helpful, courteous and professional throughout. He is extremely knowledgeable and made our trip very enjoyable. We would recommend him and Red Dot to friends.

Jetwing Vil Uyana, Sigiriya: Food remarkable – absolutely outstanding. Room large and comfortable, slightly tired looking.

The Kandy House, Kandy: Beautiful. Wonderful landscaping, food very good.

Ceylon Tea Trails Castlereagh, Dickoya: Beautiful location high in tea growing area. Very nice room, food choice limited.

Kahanda Kanda, Koggala: Wonderful – loved the peace and serenity. Excellent service. Too far from Galle.

Minneriya Safari: Highlight.

Tea Factory: Another highlight.

-TH – Australia

 
November 16, 2013 : Booking process a good experience overall. At times had to chase for a response. Chrishan [driver/guide] was excellent in all aspects throughout the holiday. He is a credit to Red Dot!

Amaya Lake, Dambulla: Bathroom tired and dirty around shower area.

Amaara Sky, Kandy: Very good hotel.

Melheim Resort, Haputale: Superb!

The Safari, Tissamaharama: Windows leaked in rainstorm, blinds obscured view. Overall a good hotel.

Cantaloupe Aqua, Thalpe: Quirky room, no view. Great balcony, no comfortable chairs. Breakfast menu limited, helpful and friendly staff. Good location.

-IS

 
November 16, 2013 : Naren [consultant] was excellently efficient. All information was provided, any enquiries were dealt with quickly and cleanly. Ram [driver/guide] is a credit to Red Dot. He was excellent in all fields and nothing was too much trouble. He made the holiday even better.

Avani, Bentota: Very enjoyable – excellent pool and location.

Deco on 44, Galle Fort: Beautiful, Staff friendly and kind.

Kalus Hideaway, Uda Walawe: Good accommodation. Very good staff, safari excellent. Expensive wine.

Ranna 212, Kahandamodara: Location too remote for us. Excellent food, staff most obliging. Drink expensive.

Ceilao Villas Colombo: All staff and management extremely helpful. Invaluable local information provided. Dining area needs some character.

-MF – Kent, UK

 
November 14, 2013 : Red Dot organised a brilliant holiday at very short notice. Wijekoon [driver/guide] looked after us extremely well. He made sure we were happy and safe, sorting any problems we had. He was a great tour guide and a safe driver.

Jetwing Vil Uyana, Sigiriya: Favourite hotel of the trip – loved it. Great position, fantastic room, helpful staff. Good food, slightly expensive. Would have loved more time here.

Weir House, Ulapane: Loved this place – might be better for bigger parties of people. Staff excellent, best food of trip. No air-con or mosquito nets in room.

Priyankara Hotel,Tissamaharama: Not up to standard of other hotels. Safari great. Clean and soulless, terrible food.

Frangipani Tree, Thalpe: Beautiful hotel. Great staff, superb food. Lovely room and pool, very helpful staff. Quite far from Galle. Great place.

Pinnawala Elephant Orphanage: Bit of a tourist trap. Nice to see elephants in the water.

Sigiriya Rock: Very interesting

Polonnaruwa: Glad we were advised to wear socks – very hot without shoes! Impressive sites.

Dambulla Cave Temple: Amazing visit!

Safari: Brilliant. Great driver, saw two leopards! Really good.

-RD – UK

 
November 13, 2013 : Michael [consultant] is a very helpful tour operator. Sanjeer [driver/guide] was an excellent driver. He is very helpful, nice and had lots of local knowledge.

Heritance Tea Factory, Kandapola: Very nice. Lovely atmosphere, great food.

Wilpattu Safari: Good.

Elephant ride: Amazing – loved it!

White-water rafting: Amazing.

Tea Factory: Amazing.

-MU – Dubai

 
November 13, 2013 : Online process was easy and very convenient. Sumanadasa [driver/guide] is an excellent driver who made our holiday memorable. He was patient and understanding and is an excellent ambassador for Sri Lanka, Buddhism and Red Dot. Gladly recommend him to all.

The Wallawwa, Kotugoda: Serene and peaceful surroundings, staff and meals great.

Heritance Kandalama, Kandalama: Location was everything.

The Kandy House, Kandy: Lovely stay. Memorable location and house.

Ceylon Tea Trails Tientsin, Dickoya: Wish we could have stayed longer. Poor access road.

Jetwing Lighthouse, Galle: Good hotel. Excellent staff and location. Food not as good as other places we stayed – small details though.

Lunuganga, Bentota: Upgraded to main house. Very nice people.

Pinnawala Elephant Orphanage: A bit forced and touristy.

-SH

 
November 11, 2013 : Dilhari [consultant] was very professional, helpful and made excellent suggestions. Sarath [driver/guide] was a fantastic driver and was very professional, helpful and punctual. We had a very pleasant trip with him and felt we were in good hands!

Amaya Lake, Dambulla: Good hotel, needs some refurbishment. Location very nice, food average.

Amaya Hills, Kandy: Very good location. Room very noisy, food better.

Kelburne Mountain View Cottages, Haputale: Absolutely fantastic! Loved it. Food, location and staff unforgettable. Really felt at home.

Cinnamon Wild, Yala: Brilliant! Great location, convenient for safari. Luxurious bungalows, good food, very nice staff.

Frangipani Tree, Thalpe: We loved it! Such a nice welcome, great room upgrade. Fantastic location. Staff and food absolutely fabulous. We recommend it!

Minneriya Safari: Very good – saw lots of elephants.

Polonnaruwa: Very interesting.

Sigiriya: As above.

Yala Safari: Really cool – lots of fun.

Tea Factory: We had a private visit – very nice.

-CC – Paris, France

 
November 10, 2013 : Charmaine [consultant] was her usual friendly self.

Knuckles Range: Hard climb but definitely worth the effort.

Golf, Victoria Golf Resort: Expensive. Delightful place.

-DG – UK

 
November 06, 2013 : Michael [consultant] was very helpful and put up with several requests for information and prices. Very pleased with his service. Hasantha [driver/guide] is very knowledgeable, competent and pleasant. He was professional and efficient, highly recommend.

-AC – Singapore

 
November 02, 2013 :  

Horathapola Estate, Horathapola: Lovely spot to recover from flight, excellent food. Remote.

Green Paradise, Dambulla: Least favourite hotel of trip. Overwhelmed with staff attention, a bit remote. Nothing to do in evening.

Clove Villa, Kandy: Okay location, quite far out of Kandy. Hotel lovely.

Cinnamon Wild, Yala: Fun place to stay, wish I had stayed two nights. Plenty to do, thrilling being immersed in wildlife.

Heritance Tea Factory, Kandapola: Completely smitten with this place. Great location and staff, nice activities on offer around hotel. A master class in making the most of your heritage.

Fort Printers, Galle Fort: Food fantastic – best of trip. Delightful location.

Bullock cart ride: Nice excursion, lovely views, overpriced.

Kandy cultural show: Pleasant enough, a bit touristy.

Cultural Triangle: Mind-blowing – one highlight after another.

Yala Safari: Great fun. Didn’t have the best luck with sightings.

Bundala Safari: Even more enjoyable than Yala.

Pinnawala Elephant Orphanage: Impressive seeing elephants so close up, a bit commercial and overpriced.

-RH – UK

 
November 02, 2013 : Email response slow during booking process, lack of attention to detail. Red Dot is a good company. Denver [driver/guide] made our holiday special. He is an excellent driver, very professional and courteous, informative and made our safety a priority. Nothing was too much trouble for him – when I return, I will request him.

The Wallawwa, Kotugoda: Ideal first-night stop. Loved it.

Heritance Kandalama, Kandalama: Bird walk was interesting.

Suisse Hotel, Kandy: One of rooms very unsatisfactory – small, no view, used by heavy smokers. Other rooms had view and balcony.

Victoria Golf Chalets, Kandy: Lack of places for clothes in room, back rooms near kitchen, road noisy. Otherwise very good – staff and food excellent.

Galle Face Hotel, Colombo: Breakfast good, other food poor. Charge for wi-fi.

Sigiriya: Excellent.

Train journey: Can be delayed – advise taking food and water.

Yala Safari: Loved.

-KM – Australia

 
November 02, 2013 : We were very disappointed with the service provided by RedDot. After we booked and paid our deposit, our consultant left the company and we were not informed. We had to email several times to get information and pay the final fee. Booking process was very bad. William [driver/guide] was excellent. He was very friendly, full of information and was great with our kids. He was punctual, flexible and showed lots of initiative, suggesting activities we would like. Couldn’t have asked for a better guide! The van was comfortable and always tidy and William was a calm, competent driver. We would not hesitate to travel with him again.

The Wallawwa, Kotugoda: Excellent location for airport. Great room and food, service a little slow but okay.

Cinnamon Lodge, Habarana: We were upgraded which was great. Little too big, lots of tour groups. Overall okay.

98 Acres Resort, Ella: Surly and slow service, food poor. Bit rundown, great views.

Cinnamon Wild, Yala: Fabulous location, stylish rooms. Service very good, cheerful staff. Sent lost items on to our next hotel! Great beach and safari.

The Fortress, Koggala: Not that great for a family – very much a honeymoon hotel. No adjoining rooms, expensive food. Cracked a tooth due to stone in rice! Room damp and smelly.

Anuradhapura: Great site, sadly rundown.

Dambulla Cave Temple: Excellent.

Sigiriya: Excellent.

Tea Factory: Great – very interesting.

Spice Garden: Excellent.

Red Dot: Red Dot should provide more information about hotels for clients but put together a very good itinerary.

-MD

 
November 01, 2013 : Would be good to have a breakdown of items versus just the overall price. Rowan [driver/guide] was very helpful and liaised with Red Dot as required. He was a very good, safe driver, allowed us flexibility in our tour and was honest in advising us on attractions en route.

CASA Colombo, Colombo: Weren’t provided with a breakdown of price.

Ulagalla Resort, Anuradhapura: Serious mosquito problem in bathroom (villa 7). Staff very kind.

Mahaweli Reach, Kandy: Weren’t provided with a breakdown of price.

Ceylon Tea Trails Castlereagh, Dickoya: Unbelievable experience – the best Sri Lanka has to offer.

Walking tour of Colombo: Excellent.

-DH

 
November 01, 2013 : Booking process was good overall. Requested information about flights prior to trip and received no response. Tissa [driver/guide] was extremely punctual, well-organised and communicated very well. He was respectful throughout and is a good tracker.

Jetwing Vil Uyana, Sigiriya: Appreciated attention to my diet.

Mount Havana, Gampola: Enjoyed opportunity to learn about the organic garden etc.

Ceylon Tea Trails Tientsin, Dickoya: Benefit from access to hiking trails. Loved tour of tea plantation.

Cinnamon Wild, Yala: Proximity to park great benefit.

-DS – Canada

 
October 28, 2013 : Everything was easy and straightforward with Dirk [consultant]. Excellent service from Shane [driver/guide], highly recommend. He was really friendly and could not do enough to help.

Ulagalla Resort, Anuradhapura: Loved this hotel – didn’t want to leave. Staff very friendly and helpful.

Lavender House, Pussellawa: Staff extremely friendly, service excellent. A little out of the way. Enjoyed stay 100%.

The Wallawwa, Kotugoda: Room more than comfortable. Lovely settings, overall very good.

Sigiriya: Excellent excursion.

Wilpattu National Park, Dambulla Cave Temples: Enjoyed all excursions.

Temple of the Tooth: Enjoyed all excursions.

Elephant Orphanage: Highlight of our holiday.

-MT

 
October 28, 2013 : Wicky [driver/guide] gives very good advice and is not intrusive. He was very friendly and a great guide.

Sigiriya: Great experience climbing to the top.

Kandian dancing: Great experience – Wicky got us good seats.

Temple of the Tooth, Kandy: Amazing to see. Wicky knew all the tricks for the best photos.

-HO – UK

 
October 26, 2013 : Buddhika [driver/guide] was extremely helpful and paid careful attention to our needs. Maintained cleanliness of vehicle every day of the trip.

Pinnawala Elephant Orphanage: Elephant ride was fun.

Train journey – Peradeniya to Hatton: 3-hour long delay. Sights good.

-SCS – Hong Kong

 
October 25, 2013 : Overall excellent booking process. Lahiru [consultant] very helpful and accommodated our wishes/changes efficiently. Website very good – possibly too congested, very informative. Roy [driver/guide] was fantastic throughout! Very helpful, knowledgeable and a good, safe driver. Roy concerned and supportive when my son became sick, offering to stay during his free time in case we needed the vehicle.

Kassapa Lions Rock, Didgampathaha: Good, solid hotel.

Borderlands, Kitulgala: Very good and fun place!

Kelburne Mountain View Cottages, Haputale: Superb! Real gem of a place.

Priyankara Hotel,Tissamaharama: Disappointing.

Frangipani Tree, Thalpe: Beautiful. Relaxing and peaceful. Great place to end the holiday!

Pinnawala Elephant Orphanage: Well-organised, too expensive.

Sigiriya: Good experience. Better signs and better descriptions would help. Expensive.

White-water rafting: Excellent! Great team, well-organised, high standard of safety. Made it fun.

Yala National Park: Well-organised, good driver. Knew where to find leopards – saw two!

Polonnaruwa: Good visit.

-DE

 
October 25, 2013 : Overall excellent booking process. Lahiru [consultant] very helpful and accommodated our wishes/changes efficiently. Website very good – possibly too congested, very informative. Roy [driver/guide] was fantastic throughout! Very helpful, knowledgeable and a good, safe driver. Roy concerned and supportive when my son became sick, offering to stay during his free time in case we needed the vehicle.

Kassapa Lions Rock, Didgampathaha: Good, solid hotel.

Borderlands, Kitulgala: Very good and fun place!

Kelburne Mountain View Cottages, Haputale: Superb! Real gem of a place.

Priyankara Hotel,Tissamaharama: Disappointing.

Frangipani Tree, Thalpe: Beautiful. Relaxing and peaceful. Great place to end the holiday!

Pinnawala Elephant Orphanage: Well-organised, too expensive.

Sigiriya: Good experience. Better signs and better descriptions would help. Expensive.

White-water rafting: Excellent! Great team, well-organised, high standard of safety. Made it fun.

Yala National Park: Well-organised, good driver. Knew where to find leopards – saw two!

Polonnaruwa: Good visit.

-DE

 
October 20, 2013 : Ayanthi [consultant] always got back to us quickly. We returned to Sri Lanka a day earlier, on a public holiday, but Sanishka managed to organise everything for us during the afternoon. We very much enjoyed our time with Sanjeewa [driver/guide]. Excellent driver and considerate with needs of passengers. Good English – explained many aspects of Sri Lankan culture and history to us clearly and patiently.

The Wallawwa, Kotugoda: Lovely hotel in terms of appearance and design. Good quality and presentation of food, staff attentive and accommodating. Noisy children disruptive.

Heritance Kandalama, Kandalama: A little rundown – in need of refurbishment. Room had lovely views. Six sense spa and a la carte restaurant very good. Meal times hectic in buffet restaurant.

The Kandy House, Kandy: A little out of the way, very bad access road. Gorgeous property – lovely individual rooms and beautiful gardens. Staff sweet, service attentive. Very much enjoyed our stay here.

Ceylon Tea Trails Castlereagh, Dickoya: On shores of lake, immediate surroundings not as picturesque as we had anticipated. Food great, service very attentive. Pool freezing!

Master Campers, Wildlife Parks: Campsite in picturesque location beside river. Stayed in block five, better animal sightings to be had in block 1. Tent was very hot and spacious and had ensuite bathroom with flushing toilet! Staff very attentive, service could do with a touch more polish.

Galle Fort Hotel, Galle Fort: Great location. Quality of service dropped a little under new ownership. Some rooms have problems with damp.

Train journey – Kandy to Hatton: Awful! First-class train carriage was dirty with a filthy toilet. Earlier train apparently much better.

-JB – Australia

 
October 20, 2013 : Luxman [driver/guide] was excellent in every respect – perfect to spend the week with. Discreet, friendly, extremely knowledgeable and eager to help. An excellent and safe driver, a wonderful man.

The Wallawwa, Kotugoda: Superb. Beautiful rooms, excellent food. Wonderful place to start/finish holiday.

Elephant Corridor, Habarana: Could be a great hotel. Beautiful location, lovely room. Food terrible, buffet, a la carte and breakfast. Restaurant staff polite but not trained.

The Kandy House, Kandy: Superb. An amazing place, could not fault it.

Langdale by Amaya, Radalla: Fabulous grounds and views. Food good, breakfast excellent. Booked a luxury room but were not given it at first. Moved to luxury room, bathroom poor – shower did not work properly, poor water pressure. Dining room drab with no atmosphere. Location beautiful, poor access road.

Elephant Safari: Excellent.

-LG

 
October 19, 2013 : Found the assistance of Charmaine [consultant] better last year – had to send reminders after every question asked. Very satisfied with overall booking, will definitely recommend Red Dot. Real value for money, website best I have ever seen. Rathna [driver/guide] is very kind, does not interact too much and is not pushy, which we highly valued. First time we had used a driver – found it a very positive experience. Would certainly recommend him.

The Wallawwa, Kotugoda: Wonderful haven close to airport. One of the most nicely decorated hotels I’ve seen. Great bathroom.

Jetwing Vil Uyana, Sigiriya: Beautiful! Lots of attention to detail, absolutely magnificent.

Lavender House, Pussellawa: Wonderful plantation house experience. Peaceful. Very friendly staff.

Jetwing Beach, Negombo: Some initial problems with room allocation. Stay was very nice.

Sigiriya: A lot of sweat but worth it.

Village tour: Very pleasant experience, great food.

Safari: Nice. Vehicles not very comfortable.

Dambulla Cave Temple: So much better than expected.

-AG – Dubai, UAE

 
October 19, 2013 : Sunil [driver/guide] was very good and professional.

Elephant ride: Touristy and rushed. Significant pressure to tip. Concerned about welfare of elephants.

Pinnawala Elephant Orphanage: Good. Feeding time overcrowded. Good lunch spot over-looking river.

Massage: Overpriced and only men.

Temple of the Tooth, Kandy: Good – guide very knowledgeable.

Safari: Driver’s English wasn’t great.

-KA – Singapore

 
October 19, 2013 : Start off great, follow up was slow. In the end, things worked out.

-PF

 
October 19, 2013 : Easy arranging the trip via the internet – Dirk [consultant] responded well to our initial enquiry. Red Dot’s assistance in transferring us from Uga Bay to Jungle Beach was most appreciated. Thusitha [driver/guide] could not have been more helpful and drove carefully at all times. Great general knowledge and willingness to inform at all times allowed us to get the most out of each place we visited.

The Lake, Polonnaruwa: Indifferent staff. Room okay, food served as it suited the staff.

Brook Boutique Hotel, Melsiripura: Very friendly and helpful staff – felt we were personal guests of owner. Wonderful pool, great views. Good local walks with hotel guide. Bedroom not as well designed as main lobby/restaurant, low ceiling in bathroom.

Uga Bay, Pasekudah: Most helpful and experienced manager. Very friendly restaurant manager. Nice beach, construction adjacent to hotel. Young staff delivered poor service. No atmosphere.

Jungle Beach, Kuchchaveli: All staff/managers gave us a memorable stay. Great surroundings and choice of things to do. Staff well-trained, very helpful and welcoming. Great food and room service. A wonderful Sri Lankan experience.

Sigiriya: Tickets expensive.

Elephant ride: Driver helped negotiate price.

-TW – Qatar

 
October 19, 2013 : Aravinda [driver/guide] has been excellent, efficient, punctual and very friendly. He is very knowledgeable and showed us nothing but kindness. He is a fantastic travelling companion.

Clove Villa, Kandy: Nice hotel – relaxed and friendly.

Living Heritage, Koslanda: Service good, a little overzealous. No safe in room.

Village experience: Very interesting.

Minneriya safari: Very good. Very enjoyable.

Temple of the Tooth, Kandy: Timing excellent – got to experience the worship of the relic!

-GE – London, UK

 
October 19, 2013 : Elmo [driver/guide] was great. Always early and helpful and a fantastic driver on difficult roads.

Why House, Thalpe: Fantastic accommodation. Excellent service.

Ceylon Tea Trails Norwood, Dickoya: Amazing!

Millennium Elephant Orphanage: Average excursion.

Turtle Hatchery: Interesting for a short stop.

Safari: Amazing.

Tea trails hike: Beautiful views, multiple trails.

Galle Fort tour: Great!

-BK

 
October 18, 2013 : Smooth, professional and friendly approach during booking. Prasanna [driver/guide] is very polite, courteous, friendly and professional. It was a pleasure having him with us.

Hill Club, Nuwara Eliya: Location good, overall ambience very nice.

-AIS – UAE

 
October 17, 2013 : Flawless process. From my first enquiry until we arrived, Naren [consultant] could not have been more helpful. She was extremely professional and gave superb recommendations. Senarath [driver/guide] was a pleasure to have as our driver. He was polite and courteous at all times and has great knowledge of Sri Lanka. He made our holiday a calm, relaxing break – we could not have asked for any more. Senarath was a big part of making our trip an amazing overall experience.

Clove Villa, Kandy: Very clean, polite staff. Great place for a short-term stay.

Melheim Resort, Haputale: Amazing views.

Leopard Trails, Yala: Arran was a fantastic, knowledgeable guide – made whole experience insightful and enjoyable.

Coco Tangalla: The highlight! Our favourite hotel. A piece of paradise, every element top marks.

Villa Bentota, Bentota: Very relaxing hotel – great place for quiet days. Welcome not the best, overall very nice.

Temple of the Tooth, Kandy: A must – best time 7pm.

Yala Safari: Early morning best to see animals.

Moonstone: Unless you wish to buy a moonstone – avoid.

River excursion: Highlight.

-KM – Dubai

 
October 17, 2013 : Consultant was responsive, flexible and knowledgeable and offered a variety of options. At no point did I feel we were getting a ‘hard sell’. Very impressed. We loved Priyankara [driver/guide]. He was helpful, knowledgeable and easy to get along with. He thought of everything – we were always well looked after! He clearly knew the area very well and had lots of interesting facts. Our trip would not have been half as good without him. Excellent driver/guide!

Jims Farm Villas, Matale: Amazing – far exceed expectations. Cannot recommend highly enough!

Ceilao Villas Colombo: A tranquil oasis. Love the art-deco building, very nice staff and pool. Again exceed all expectations!

Pinnawala Elephant Orphanage: Fantastic experience, made even better by guide’s knowledge.

-EC

 
October 17, 2013 : Overall excellent service – flawless from booking to holiday. Jamal [driver/guide] was very calm, pleasant and helpful. He was flexible and punctual at all times and was a pleasure to have as a guide.

Heritance Kandalama, Kandalama: Very unusual hotel – loved the wildlife ‘inside-out’.

Clove Villa, Kandy: Very good hotel. Great facilities in room, good breakfast. Dinner poor quality and overpriced.

Lavender House, Pussellawa: Amazing location, staff very good and welcoming. Food not good and overpriced. Rooms very old – no air-con, not enough power points.

Pinnawala Elephant Orphanage: Very fun! Children loved seeing elephants bathe.

Elephant Safari: Amazing! Really good fun.

Spice garden: Great! Guide very knowledgeable and informative.

Dambulla Cave Temple: Very interesting – bit of a steep climb.

Temple of the Tooth, Kandy: Okay but a bit disappointing.

Woodwork factory: Rubbish!

Tea Factory: Okay. Interesting, short, guide stuck to script.

Nuwara Eliya: Spectacular drive, town itself disappointing.

-NM – Dubai, UAE

 
October 17, 2013 : Website very informative. Faced some problems in payment process. Prabath [driver/guide] is very helpful and went out of his way to help with our kids. Very patient and friendly.

Pinnawala Elephant Orphanage: Nice.

Boat Safari: Really nice.

-HS – Dubai, UAE

 
October 17, 2013 :  

Heritance Kandalama, Kandalama: A bit of a challenge keeping geckos out of room.

Langdale by Amaya, Radalla: Good location, very nice view. No proper access road to hotel.

-SS – Dubai, UAE

 
October 16, 2013 : I requested suggestions for the itinerary but received none. Bernard [driver/guide] was extremely helpful and interacted well with the kids. He showed great enthusiasm and we were all greatly impressed with his friendliness and local knowledge. Bernard is a very careful and safe driver, I will definitely recommend him to others.

-SK – Dubai, UAE

 
October 16, 2013 : Booked very late – pleased that all our requirements were catered for by Ayanthi [consultant]. Shane [driver/guide] went above and beyond to ensure our trip was enjoyable and comfortable. He made sure we got the most out of our holiday and his command of English was excellent – he was most definitely an asset. Shane’s ‘larger-than-life’ personality suited us perfectly and most of the time we were with him was very entertaining!

The Wallawwa, Kotugoda: Fantastic all-round. Good location for airport. Service, room and food faultless.

Jetwing Vil Uyana, Sigiriya: Nice experience. Good location for Sigiriya. Spacious, well-equipped room, problem with cockroaches.

The Kandy House, Kandy: Delightful old colonial hotel. Beautifully maintained, fantastic service and food.

Theva Residency, Kandy: Lovely modern hotel, superb views. Bare wires on cupboard light gave a nasty shock!

Heritance Tea Factory, Kandapola: Excellent welcome. Innovative! Station master made the railway carriage meal. Food overpriced.

Cinnamon Wild, Yala: Great opportunity to observe wildlife from room.

Fort Printers, Galle Fort: Room lovely and spacious, leaked in storm.

The Fortress, Koggala: Fantastic location, food and drinks overpriced. Spacious, well-equipped room, great ocean views.

Tintagel, Colombo: First-class all the way!

Cooking lesson, Wallawwa: Excellent.

Train journey: Delightful scenery, fairly comfortable seats. Felt very looked-after.

City tour, Galle: Knowledgeable and entertaining tour guide – excellent English a bonus.

Colombo city tour: Mark [tour guide] passionate and knowledgeable about his subject. Very interesting historical and architectural tour.

-MM

 
October 16, 2013 : Discrepancy between itinerary and travel voucher. Consultant did not offer advice on travel times – one room was not needed. Ashok [driver/guide] was excellent. Very knowledgeable and accommodating. Knew great places to stop for lunch.

Jetwing Beach, Negombo: Excellent hotel – highly recommended. Stunning property Cleanliness of room not up to ‘top notch’ standard of hotel.

-SG

 
October 14, 2013 : Initial contact and response to questions a bit slow. Namunu [driver/guide] was good-natured, cheerful, reliable and always had our best interests at heart – our comfort, enjoyment and needs were his priority. He is a good, safe driver and his knowledge of Sri Lanka and its history was very helpful. We had a relaxed, enjoyable time with Namunu as our driver/guide.

Casa Heliconia, Pasyala: Pleasant, peaceful and relaxing stay. Very interesting architecture and décor. Nice village location.

Corberts Rest, Knuckles: A wonderful wilderness experience – very interesting environment, wonderful concept. Fascinating architecture. Basic room, inspiring views. Caring, helpful and enthusiastic staff.

Slightly Chilled Yellow House, Dalhousie: Located close to Adam’s Peak. Clean, neat rooms, problem with hot water in bathroom. Renovations spoiled relaxing atmosphere, nice staff.

Melheim Resort, Haputale: Much better than profile! Stunning location, excellent architecture. First-class service, amazing views.

St Andrews Hotel, Nuwara Eliya: Lovely old style hotel. Good service, convenient location.

Ohiya Bungalow: Wonderful trekking, good guide. Great location. Basic room, good hot water. Enjoyable experience of village life and Sri Lankan history.

Knuckles Range trekking: Wonderful – great local guides and interaction with local people.

Adam’s Peak trek: Challenging. Great early morning sunrise on peak.

Ohiya trekking: Very interesting – variety of forest, cloud, valley, farms, people, wildlife…

Horton Plains trek: Easy. Spectacular, unusual scenery. Lack of wildlife, beautiful plants.

-ED

 
October 13, 2013 : Initial planning a bit slow. Once I mentioned this to Ayanthi [consultant], responses became much quicker. Itinerary very well designed. All hotels meant to be B&Bs, one was not. Krishan [driver/guide] was fantastic – I would happily recommend him.

Ice Bear, Negombo: Room set up for 3, not four. No pool.

St Andrews Hotel, Nuwara Eliya: Didn’t like location or town. Room well-designed.

River Grove, Kandy: Loved the people – felt like staying with family friends. Food fabulous and expensive. Highly recommended – great insight into Sri Lankan life.

Zion View, Ella: A highlight. Loved it! Room well-designed, magnificent views, great food. Helpful and friendly staff.

Thaproban Pavilion Resort, Unawatuna: Enormous room! Not a good place to be in bad weather. Unawatuna bay sheltered and lovely.

The Other Corner, Habarana: Again room for 3, not 4 – staff provided folding bed. No mosquito nets.

World’s End, Horton Plains: Sensational!

Tea Factory: Good. Interesting.

Sigiriya, Polonnaruwa, Dambulla Cave Temple: All good.

-MC

 
October 13, 2013 : Dilhari [consultant] was very efficient and responsive. Bandu [driver/guide] was an excellent companion. He is a very safe driver, very knowledgeable and always helpful. His punctuality is first class, car always clean and tidy.

Sigiriya: First class experience.

-AC – London

 
October 11, 2013 : Kevin [driver/guide] is a very good driver and a very nice man. He was an enthusiastic participant on game drives and was better at spotting than the spotters! His knowledge of Sri Lankan history is also very good. Kevin is quiet and reserved but when engaged his comments were thoughtful and informative.

The Wallawwa, Kotugoda: Great breakfast.

Leopard Safaris- National Parks: We loved this. Could be more clear this is a basic outdoor company. Great people and service.

Jetwing Vil Uyana, Sigiriya: Fabulous place. Spa access.

The Kandy House, Kandy: Excellent.

Ceylon Tea Trails Castlereagh, Dickoya: Best opportunity to see/learn tea process. Difficult roads.

Grand Uda Walawe Safari Resort: Good hotel for national park. Nice people.

Cinnamon Wild, Yala: Relaxing. Great pool.

Kahanda Kanda, Koggala: Great service, best pool, good gym. Good location near Galle and the coast.

Wilpattu Safari: Beautiful park.

Sigiriya: Great.

Polonnaruwa: Great.

Minneriya Safari: Very nice – loved it.

Ritigala: Off the beaten track – loved it.

Temple of the Tooth, Kandy: Good.

Cultural show, Kandy: Enjoyed.

Train journey – Kandy to Hatton: A little dull.

Tea Factory: A must-do!

Galle fort: Enjoyed.

Uda Walawe Safari: Few elephants, bad local guide, but fun!

-MD – USA

 
October 11, 2013 : Excellent support from Red Dot when I changed holiday plans due to sickness. Ram [driver/guide] was brilliant, very helpful and considerate of ur holiday requirements. We rate him very highly!

Pinnawala Elephant Orphanage: Good but would prefer to go to elephant transit home.

Botanical Gardens: Good.

Temple of the Tooth: Excellent! Unforgettable experience.

-ED

 
October 10, 2013 : Sunil [driver/guide] is a great guy and an excellent driver.

Casa Heliconia, Pasyala: A favourite of the trip.

Coco Tangalla: Another favourite.

White Walk, Unawatuna: Staff and hotel lovely, room needed attention.

City walk: Mark Forbes is brilliant – this was a real highlight.

-SC

 
October 10, 2013 : Initially there were a few errors over itinerary, otherwise service was good. Once communication started, some responses a bit slow. Randu [driver/guide] was excellent. He was always helpful and on hand, drove safely and was responsive to our requests en route. Highly recommended.

Back of Beyond - Dehi Gaha Ela, Sigiriya: Overall a good experience.

Rangala House, Bobebilla: Superb.

Elephant safari: Driver and guide had very poor English.

Historical visits: Excellent.

-HR

 
October 08, 2013 : Booking was good overall, but some questions I asked were not answered. Mileage wasn’t explained very well. Suma [driver/guide] was helpful throughout. His English was excellent and he is an encyclopedia on the history of Sri Lanka. He provided good advice and took us to non-touristy places, such as a school.

Goldi Sands, Negombo: Air-con didn’t work properly.

Excursions: All excursions were good.

-DW

 
October 07, 2013 : Chandra [driver/guide] helped make our holiday the wonderful experience it was. He informed us of his religion with passion but without preaching and gave us helpful advice. He went above and beyond and always had a funny story. He was extremely professional, yet friendly and exceeded our expectations.

Clove Villa, Kandy: Best service of our stay, would recommend to anyone. No alcohol licence.

Kelburne Mountain View Cottages, Haputale: Overall experience great, added variety to accommodation on our trip. Views amazing.

-DS – London, UK

 
October 05, 2013 : Struggled to pay online. All other aspects of booking process extremely good. Ervin [driver/guide] has been fantastic – not sure how he manages to maintain his composure on the crazy roads! Extremely customer-focused, highly knowledgeable and attentive to our every need. We look forward to returning.

Jetwing Vil Uyana, Sigiriya: All great, no issues. Fantastic food.

The Kandy House, Kandy: Lovely setting. Minor issue with temperature of shower was swiftly dealt with. Road access a pain!

Ceylon Tea Trails Castlereagh, Dickoya: Can’t fault location or service. Fabulous.

CASA Colombo, Colombo: No view from room, noisy.

The Wallawwa, Kotugoda: Perfect hotel to end the holiday. Best massage.

Sigiriya: Ervin arranged a good guide. Stunning location.

Polonnaruwa: Fascinating day.

Minneriya National Park: Unique and very memorable.

Tea Factory tour: Excellent – Andrew Taylor is so enthusiastic and such a character!

City walk: Enjoyable and interesting tour.

-NJ – UK

 
October 05, 2013 : More information on tipping, clothing requirements at sites and hotel substitutions would be helpful. Our driver/guide was very friendly, we felt at ease straight away and he was always concerned about our enjoyment. He was flexible, willing to accommodate requests and took care of everything so our holiday was stress free. He gave useful advice on tipping and local customs etc. and quickly became aware of our preferences and needs.

Melheim Resort, Haputale: Beautiful setting, very peaceful.

Heritance Tea Factory, Kandapola: Original building, wonderful staff and excellent service. Rooms not as stylish as communal areas.

Clove Villa, Kandy: Lovely interior design. Staff went to purchase beers elsewhere for us – service above and beyond expectations.

Cinnamon Lodge, Habarana: Lovely pool and lake – great location.

World’s End, Horton Plains: Great views.

Minneriya Safari: Brilliant, great guide. Very interesting.

Dambulla Cave Temples: Very interesting – more climbing than expected.

Anuradhapura: Very interesting site.

Sigiriya: Highlight – well worth the climb.

-SA – UK

 
October 04, 2013 : Very good service, especially for a last minute trip. Sarath [driver/guide] was a great help – he made the trip easy, allowing us to focus on seeing the country.

The Kandy House, Kandy: Favourite service, outstanding food, very comfortable room. A peaceful hotel. Great wifi.

Heritance Kandalama, Kandalama: Lunch very good, dinner buffet not so good. Enjoyed the views and monkeys. Noise of restaurant can be heard in rooms 501-504.

Cinnamon Grand, Colombo: Room bed hard, wifi didn’t work. Dinner delicious.

Pinnawala Elephant Orphanage: Enjoyed touching baby elephants and seeing them in the river.

Temple of the Tooth: Worth seeing, good history. Need an English guide.

Tea Plantations: Liked seeing the tea fields and how it is dried, but drove two hours for a half hour tour. Would suggest staying overnight for a more in-depth experience.

Minneriya National Park: Evening safari – enjoyed seeing elephants in natural setting. Road rough in viewing area.

Dambulla Cave Temple: Worth the moderate climb – inspiring and enjoyable.

-NR – Dubai

 
October 04, 2013 : Michael [consultant] was absolutely fabulous, not only during booking but throughout our trip. Very professional. We would highly recommend Luxman [driver/guide] to anybody. He is kind, courteous, charming and totally efficient – a lovely, genuine person! If we ever come back, we will request him. A perfect guide with a wonderful sense of humour, he went above and beyond.

Sigiriya: Amazing!

Safari: Lovely! So beautiful.

Temple of the Tooth, Kandy: Such a beautiful temple! Highlight.

-LO – Australia

 
October 03, 2013 : Lahiru [consultant] has done a wonderful job. Her selection of hotels has been fabulous. She put up with my questions and changes and was always willing to accommodate my wishes. At all times, Thissa [driver/guide] was courteous, polite, helpful, friendly and patient. He was very informative, very protective of us and attended to our requests whenever possible. He was always punctual and professional and his driving is excellent.

Galle Face Hotel, Colombo: Great! Exceptional service and care.

Victoria Golf Chalets, Kandy: Food and service exceptional. Idyllic.

Kalus Hideaway, Uda Walawe: Great rooms. Unbelievably good massage

Stonyhurst, Nuwara Eliya: Beautiful, beautiful, beautiful.

Wild Grass Nature Resort, Sigiriya: Tranquil. Great food, friendly staff

Galle Fort: Great.

Uda Walawe: Excellent – highly recommended.

Tea Factory: Okay.

Temple of the Tooth: Excellent.

Dambulla Cave Temple: Excellent.

Sigiriya Rock: Excellent.

Train journey – Nuwara Eliya to Kandy: Fabulous.

-MJ

 
October 03, 2013 : Great service from time of enquiry to the end of our trip from Ayanthi [consultant]. Very impressed with speed, efficiency and flexibility in meeting our requests. Sunil [driver/guide] was great, we felt very safe with him driving. He is lovely so we enjoyed his company too.

Casa Heliconia, Pasyala: Loved it. Fantastic room, amazing food, great staff.

Back of Beyond - Pidurangala: Great location, lovely staff.

Serendip Stone Bungalow, Kandy: Loved the house, setting and room. Food delicious, friendly staff.

Melheim Resort, Haputale: Great views, friendly staff.

Coco Tangalla: Amazing!

Sigiriya: Excellent.

Polonnaruwa: Interesting and fascinating.

Minneriya National Park: Loved seeing all the elephants.

World’s End, Horton Plains: Great walk, stunning views.

Train journey – Kandy to Haputale: Great views – second class just as good as observation carriage.

-SC – Melbourne, Australia

 
October 02, 2013 : Senarath [driver/guide] was knowledgeable about everywhere we visited, acting as a great guide and giving good advice. He was very flexible to our wishes and helped to alter our plans. We have had a fantastic trip – Sri Lanka has exceeded our expectations and Senarath contributed hugely to the enjoyment of our trip.

Heritance Kandalama, Kandalama: Good location for Sigiriya, Dambulla and Polonnaruwa.

Kandy Cottage, Kandy: Very authentic, manager very friendly and helpful. Slightly out of Kandy – nice quiet location.

Zion View, Ella: Amazing food, good views.

Kalus Hideaway, Uda Walawe: Unexpected gem! Particularly friendly and helpful staff, lovely surroundings.

Seagreen Guesthouse, Galle Fort: Breakfast great, nice rooms inside the fort.

Nugasewana Eden, Tangalle: Lovely guesthouse. Fantastic service, friendly staff. Located on Tangalle beach. Not a Red Dot option.

Sigiriya: Good.

Elephant ride: Good.

Polonnaruwa: Bicycles are an enjoyable way to see the site.

Train journey – Kandy to Ella: Beautiful views.

Little Adam’s Peak, Ella Rock: Both worth it for the views!

-EW

 
September 30, 2013 :  

Heritance Kandalama, Kandalama: Dinner ordinary, breakfast good. Beautiful location, lovely staff, lovely hotel. Good first hotel – wouldn’t want it to be our last.

Cinnamon Lodge, Habarana: Beautiful hotel. Delicious dinner, helpful staff. Picturesque, nice pool.

Hill Club, Nuwara Eliya: High service culture not matched in infrastructure and quality of food. Staff slightly over-attentive.

Aaloka Villa, Kahandamodara: Most impressive experience we’ve ever had. Food amazing, staff couldn’t be more helpful.

Heritage Habarana, Habarana: Only food available was breakfast. Water pressure too poor to shower. Lovely staff.

The Wallawwa, Kotugoda: Profile doesn’t do it justice, one of the best hotels we’ve ever stayed in. Helpful, attentive, easy-going staff, great food and wine list, lovely massage. Best shower. I’d recommend ending here so you finish on a high!

Sigiriya: Okay.

Train ride: Interesting.

World’s End, Horton Plains: Beautiful.

Tea Factory: Great guide, really interesting.

-MB – UK

 
September 30, 2013 : More detail could have been provided in regards to journey times during booking process – we had to ask for the distances between each of the places. Seelan [driver/guide] was extremely professional and there for us throughout. His knowledge was excellent and we were extremely happy with him. Highly recommend. Upul [driver/guide] was courteous and punctual.

Club Villa, Bentota: Beautiful place.

Rainforest Eco Lodge, Deniyaya: Very different. Amazing service, lodges are quiet, clean and comfortable.

Master Campers, Wildlife Parks: Loved this. Staff were excellent, working hard to make our stay fantastic. Excellent food, brilliant atmosphere. Highlight of my trip.

Melheim Resort, Haputale: Beautiful location, friendly staff, lovely rooms. Amazing views.

Slightly Chilled Yellow House, Dalhousie: Did everything it said it would – great atmosphere, brilliant for Adam’s Peak. Food good.

Borderlands, Kitulgala: Loved this! Brilliant service, really friendly staff, great activities. Beautiful location. Again a highlight of our trip.

Jetwing Vil Uyana, Sigiriya: Reception staff hostile. Rooms gorgeous, Such a treat with the pool! Quiet and relaxing.

-LF – London, UK

 
September 29, 2013 :  

Cinnamon Grand, Colombo: Rooms do not allow two extra beds (which we needed for our children), but they gave us an additional room which was good.

-PS – Singapore

 
September 29, 2013 : Bernard [driver/guide] was a great, super-safe driver and is knowledgeable and fun. We loved him! Minivan was comfortable and clean.

Nuwara Eliya: Lovely and beautiful.

Sigiriya: Awesome! Our favourite excursion.

Minneriya gathering: Amazing!

Galle: Beautiful town.

-PT – Singapore

 
September 29, 2013 : Dirk [consultant] had excellent flexibility on the agenda and gave very good suggestions. Punchi [driver/guide] is excellent, careful and very considerate. He accommodated all our additional requests quickly and easily and was very informative. A joy to travel with.

Jetwing Beach, Negombo: Hotel buildings and layout excellent. Service superb throughout, too much hassle from sellers on the beach. Fantastic bathroom. Definitely deserves its five-star rating.

Mud House, Anamaduwa: Real adventure, loved the eco set-up. Lots of flies. Great cycle rides to local temple and lake. Delicious food, wonderful staff.

Cinnamon Lodge, Habarana: Beautiful buildings and location. Room slightly unclean. Mixed level of service, especially at reception – not well-manned. Free-reign given to the monkeys was tricky. Wonderful swimming pool and bars.

Nilaveli Beach Hotel, Nilaveli: Beautiful surroundings, clean and spacious room. Lovely, laid-back atmosphere. Restaurant staff a bit standoffish. Overall very good value for money. Great snorkelling off Pigeon Island.

Amaya Hills, Kandy: Words cannot describe just how good this hotel is. Superbly combines ancient Kandian charm with modern facilities. Loved location and atmosphere, particularly music at dinner. Favourite hotel of the trip.

CASA Colombo, Colombo: Beautiful building, decoration a bit overblown. Fun for one night, would be annoying for longer.

Temple of the Tooth: Interesting and well-presented.

Tea Factory: A bit disappointing. Factory itself was interesting but guide perfunctory at best and asked for a tip. Tea not that tasty either!

Sigiriya: Unmissable. Highlight of our trip.

Elephant safari: Wonderful trip, great driver. Saw a phenomenal number of elephants!

Anuradhapura: Very interesting – well worth a trip.

Pigeon Island: Perfect for a lazy day at Nilaveli, not expensive. Highly recommended, great variety of fish.

Spice Garden: Very interesting and not pushy.

-MS – London, UK

 
September 28, 2013 : Priya [driver/guide] was lovely, very knowledgeable and easy to talk to. Very good at explaining everything, guides he organised for us were good too. Driving was excellent, he was always very well turned-out. We had complete trust in him.

The Wallawwa, Kotugoda: A lovely welcome to Sri Lanka.

Ulagalla Resort, Anuradhapura: Fantastic hotel.

The Kandy House, Kandy: Lovely.

Ceylon Tea Trails Castlereagh, Dickoya: Very luxurious. Lovely spot, access road bumpy and poorly maintained.

Coco Tangalla: Unsatisfactory room unhygienic bathroom.

The Last House, Tangalle: Again, a fabulous place – very special.

Excursions: All excursions were very good.

-BM – UK

 
September 28, 2013 : Naren [consultant] was very helpful, recommending possible routes and experiences. Website best I have seen in terms of information on Sri Lanka. Sujith [driver/guide] was a fundamental part of our wonderful time in Sri Lanka. He was incredibly professional at all times but still created a warm and friendly atmosphere. His knowledge of the country was incredible – he always explained local traditions and customs in an informative yet relaxed manner. Sujith’s ability to hold conversation about a wide variety of subjects ensured we had lots to talk about and we were always comfortable in his company. He was punctual, flexible and we have no hesitation in recommending him to any of our friends.

Lake Lodge - Colombo: Great Sri Lankan breakfast, good cocktails. Great location, pleasing layout. Service inconsistent. TV didn’t work, window handle broken, great internet connection.

Chaaya Village, Habarana: Lovely grounds and pool, good room and housekeeping. Food expensive compared to other hotels. A la carte menu lacking, buffet good quality.

Suisse Hotel, Kandy: Great location and pool. Room in poor condition, bathroom in particular needed work. No wifi in room. Communal area just outside room meant it could be loud at night.

Zion View, Ella: Food outstanding. Hammocks great to relax in, views amazing. More ‘power-points’ needed in room. No safe in room. Mosquito net too small for bed.

Thaproban, Unawatuna: Dinner outstanding, breakfast mediocre. Excellent service – we were well looked after. No safe in room.

Ayubowan Guesthouse, Negombo: Lovely grounds, beautiful house. Couple friendly with us, felt they were rude to Sujith. Vast, good value mini bar. Great breakfast.

Sigiriya: Excellent excursion.

Polonnaruwa: Really enjoyed learning about the history.

Minneriya Safari: Brilliant excursion, possibly highlight of trip. Guide had great knowledge, spotted lots of wildlife. Jeep seen better days.

Dambulla Cave Temples: Really interesting.

-RA – UK

 
September 27, 2013 : Charmaine [consultant] was very helpful throughout the process. Even though I changed my mind about things many times, she was nothing but helpful and informative. Great customer service! Hasantha [driver/guide] was absolutely brilliant! So impressed, would highly recommend. Helpful, friendly, couldn’t do enough for us. His knowledge was highly impressive. He helped us see and do everything we wanted and found the best way to do it. He also made extra suggestions and was accommodating when we wanted to stop. He made our trip the best we could ask for.

Sigiriya Village, Sigiriya: Food sometimes cold/wrong. Restaurant service poor.

Queens Hotel, Kandy: Couldn’t fault service or food – would highly recommend.

Flower Garden, Unawatuna: Breakfast brilliant! Disappointing to discover our driver’s accommodation was so poor he ended up staying elsewhere.

-MD – UK

 
September 25, 2013 : More advice on places we should/shouldn’t visit depending on weather/season/time/budget would have been helpful. Overall pleased with booking process. Sumanadasa [driver/guide] has been amazing from start to finish. Helpful, forthcoming with information, very punctual and generous, he has made our holiday effortless and so that much more enjoyable. We can’t thank him enough!

Sigiriya Village, Sigiriya: Fantastic people and service. Food choice was good.

Mountain Heavens, Ella: Only beer to drink and it was not cold! Food lacked presentation and quality – it was okay. Incredible views and lovely room made up for it.

Pinnawala Elephant Orphanage: Okay. Quite brief.

Sigiriya: Great views and climb.

Minneriya National Park: Amazing to see so many elephants up close. Driver and guide knowledgeable and helpful.

-CP – UK

 
September 25, 2013 : Consultants always very courteous and responsive. Overall very pleased – thank you for an amazing trip! If I could give higher marks for Ram [driver/guide] I would. In each aspect he was truly exceptional – always punctual, safe, happy and very reliable. He kept the car spotless and had endless knowledge about all aspects of the country. In the – very rare! – instance he didn’t know an answer, he went out of his way to find it out. We felt very lucky to have him as part of our trip, it would not have been the same without him.

Back of Beyond - Pidurangala: Food and service in particular was excellent! Very beautiful place, staff very caring.

Clove Villa, Kandy: Comfortable place, staff eager to help. Only complaint, maybe lacking some character. Very nice though.

Zion View, Ella: Loved the views. Food exceptional.

Grand Uda Walawe Safari Resort: Liked the pool. Buffet – staggering variety, not the same quality as other hotels, still delicious. All around very happy. Beautiful surroundings.

Coco Bay, Unawatuna: Felt completely pampered, loved the private beach. Service and food best of trip. Amazing attention to detail, loved staying here.

Villa Araliya, Negombo: Cute, cosy place, homely feel. Animals were sweet.

Sigiriya: Absolutely loved it! How could you not?!

Polonnaruwa: Amazing.

Dambulla Cave Temple: So beautiful – loved it!

Train journey – Kandy to Ella: Train was late and broke down. Suspect if it wasn’t for this it would have been beautiful and taken half the time.

Uda Walawe Safari: Beautiful park – saw tons of wildlife.

-BB – USA

 
September 22, 2013 : Ananda [driver/guide] was excellent. Car always clean and tidy. He was always friendly and courteous and was very knowledgeable. We appreciated his advice and help in avoiding tourist traps.

The Wallawwa, Kotugoda: Delicious food.

Jetwing Vil Uyana, Sigiriya: Prices quoted were before taxes, which was misleading. Lovely setting.

Clove Villa, Kandy: Umbrella disappeared from porch. Staff hovered during dinner.

Ceylon Tea Trails Summerville, Dickoya: Wonderful service and good food. Setting perfect, even in rain.

The Last House, Tangalle: Isolated, but lovely setting.

Aditya, Rathgama: Expensive! Isolated – difficult to leave, little to do in bad weather. Not a brilliant food selection for vegetarians. Great room.

-E – Kent, UK

 
September 22, 2013 : Very prompt response. Flexible in building an itinerary for us. Shane [driver/guide] is very friendly and went out of his way to help us get the most out of our trip, even recommending extra excursions.

Colombo city walk: Excellent – Mark was a brilliant guide.

Minneriya safari: Amazing to be able to see so many elephants so close.

-ST – London, UK

 
September 21, 2013 : It was quite difficult booking over the internet but Lahiru [consultant] was very patient and helpful. Lahuri [driver/guide] was most helpful and knowledgeable about sites. Great sense of humour – helped me physically at sites, like Dambulla Cave Temples. Very good driver.

Galle Face Hotel, Colombo: Excellent.

Kassapa Lions Rock, Didgampathaha: No power during the night – needed a torch to find the toilet, none available.

Clove Villa, Kandy: Didn’t know that it had no wine available

Dambulla Cave Temple: Very difficult for the old/infirm Had a wonderful time.

Sigiriya Rock: Excellent – some insight into the climb would have been good.

Kandian dance: Colourful and a good taste of Sri Lankan culture.

Galle Fort: Great.

-MJ

 
September 21, 2013 : We should have been told Yala was shut – it was on our itinerary and yet apparently it being closed at this time of year is almost a certainty. Kamal [driver/guide] made our journeys (and indeed whole holiday) very enjoyable. He was attentive, patient and helpful.

Galkadawala, Habarana: Not a bungalow – described incorrectly. Should not be offered on a B&B basis – nowhere else to eat! Poor location. Sri Lankan curry for breakfast.

Avian Breeze, Nuwara Eliya: Second night set menu was not nice.

Hibiscus Garden, Tissamaharama: Helpful staff, nice pool and room. Allowed us to watch TV in the lobby. Breakfast could have been better.

Sun n Sea, Unawatuna: Room had shutters for doors. Sound of nearby party kept us awake until 5:30am. Bedding unclean and stain upon arrival, but when we asked they changed them. Nice beach and breakfast.

Citrus, Hikkaduwa: Room filthy, was cleaned after we complained. TV had been removed – we had to ask for it to be brought back. Good breakfast buffet, dinner expensive so we ate elsewhere. Restaurant and pool staff were very nice.

Lake Lodge - Colombo: Room clean and tidy. Great location. Great service and food.

Hotel J: Pleased with this place. Breakfast very poor quality.

-SF – UK

 
September 20, 2013 : I submitted an enquiry and received no response. After one week I sent an additional enquiry and after that the response time was excellent. We received a complementary dinner during our stay for never receiving an initial response, which was a nice touch. Dushan [driver/guide] was always punctual and is very knowledgeable. Dushan maintained appropriate speeds on the dangerous roads and the vehicle was very nice and clean.

Sigiriya Rock: Amazing.

Dambulla Cave Temple: Good.

Temple of the Tooth: Good.

Pinnawala Elephant Orphanage: Good.

Minneriya National Park: Amazing.

-MG – New York, USA

 
September 20, 2013 : Aravinda [driver/guide] enabled us to learn about and enjoy Sri Lanka with great ease. He has been a delight and made our trip so enjoyable. He is charming, very informative and was there to help and give advice when needed.

The Kandy House, Kandy: Great

Heritance Kandalama, Kandalama: Fabulous location. A bit out-dated and aging.

Deer Park Hotel, Giritale: Our 'house' in the middle of being rebuilt. Bathroom dated, rooms rather tired. Food and service okay.

Jungle Beach, Kuchchaveli: Great.

Stonyhurst, Nuwara Eliya: John is lovely!

-SM – London, UK

 
September 20, 2013 : Detailed itinerary had been compiled but not given to driver – caused confusion at the beginning of the trip. Ashok [driver/guide] always tried his best to please us and always arranged the best places to see. He managed our time perfectly without making us feel rushed.

The Wallawwa, Kotugoda: The best curd and jiggery. Best selection of teas.

Jetwing Vil Uyana, Sigiriya: Most beautiful pool.

Cinnamon Citadel, Kandy: Best bread.

Heritance Tea Factory, Kandapola: Best waffles and great view. Buffet satisfactory. We were upgraded.

98 Acres Resort, Ella: Best view.

Jetwing Beach, Negombo: Only place where we had chocolates after a good meal!

Sigiriya: Local guide very knowledgeable, however asked for an over-large trip at the end. Should not miss.

Anuradhapura: Fantastic doing this visit by bike – you do not have to be sporty. Enjoyed both temples and scenery.

Minneriya Safari: We could not stop watching the elephants!

Dambulla Cave Temple: No words. Just amazing – most beautiful Buddhas we’ve ever seen!

World’s End, Horton Plains: Worth waking up so early!

Botanical Gardens: Great!

Train to Ella: Should not miss.

Village safari, Pinnawala Elephant Orphanage: Very interesting.

Adam’s Peak and Tea Plantations: Very interesting.

Mihintale, Elephant ride: Good.

Temple of the Tooth, Bundala National Park: Good.

-IH – Belgium

 
September 19, 2013 : Information provided could have been more detailed, for example in regards to the driver – what tip is expected and how much he is able to do. We cannot recommend Namunu [driver/guide] more highly. He gave above and beyond our expectations and enhanced our experience enormously with his intimate knowledge of Buddhist ceremonies and offering times. His flexibility, friendliness, knowledge and diligence were exemplary.

The Wallawwa, Kotugoda: Nothing but the hotel’s amenities in the area. Beautiful place, close to airport. Some severe courtyards.

Jetwing Vil Uyana, Sigiriya: Absolutely stunning in setting, beauty and value. Beyond expectations – awesome. Very hard beds.

Ellerton, Kandy: Road up to it long and nightmarish. Very friendly, homely place. Special atmosphere, historical ambience.

Ceylon Tea Trails Tientsin, Dickoya: Again beyond expectations. Great atmosphere. Liked the non-electronic approach, in keeping with era. Full board was amazing.

Master Campers, Wildlife Parks: Absolutely wonderful, unique location. Level of comfort and food you’d expect in a National Park – which is part of its charm. Not luxury. Roy brilliant with birds.

Aditya, Rathgama: Does the beach resort well. Drinks pricey, food occasionally disappointing. Lovely architecture. Perfectly positioned for Galle and Hikkadawa.

Ceilao Villas Colombo: Interesting and different. Staff couldn’t be more helpful! Breakfast poor, poor atmosphere in dining area. Relatively central for Colombo, good value.

Village Safari: We added this – was superb. Great home-cooked meal at the end, loved the boat trip.

Colombo city walk: Excellent. Mark [guide] is an expert in architecture, history and the area. Great communicator too.

-RT – Australia

 
September 17, 2013 :  

Leopard Safaris - Knuckles: Better lighting would improve tent.

-PB – India

 
September 16, 2013 : Jonah [consultant] was excellent from day one. Before the holiday we were apprehensive about having one driver for the whole fortnight, but we could not be more pleased with our experience with Ganini [driver/guide]. He has an infectious enthusiasm and energy, is very engaging and has a real pride in his work and profession. Excellent.

Governors Mansion, Dickoya: Wonderful place to start the holiday. Staff very helpful with all the activities.

Theva Residency, Kandy: Best breakfast. Disappointing dinner in comparison, quite expensive. No hot water – staff spent next day fixing it but lukewarm at best!

Jetwing Vil Uyana, Sigiriya: Some staff had excellent English, others did not. Excellent to be so near Sigiriya. Beautiful setting, delicious food.

Uga Bay, Pasekudah: Beautiful hotel, clean beach. Staff friendly, service quite slow in restaurant.

CASA Colombo, Colombo: Wonderful hotel, brilliant service from attentive and helpful staff. Best spa of the trip. Sri Lankan lunch tasted authentic and was reasonably priced.

Frangipani Tree, Thalpe: Best hotel. Beautiful rooms, lovely pool, welcoming staff – nothing was too much trouble.

-AW – Edinburgh, UK

 
September 16, 2013 : Sanjeewa [driver/guide] was very polite, may need more training on courtesy.

Grand Hotel, Nuwara Eliya: Good standard hotel and services. Room and bathroom not to hotel standard.

Cinnamon Citadel, Kandy: Nice atmosphere.

Green Paradise, Dambulla: Far from everything, no choice of food.

The Kingsbury Colombo, Colombo: Excellent hotel, reception staff not to hotel standard

-MA

 
September 16, 2013 : Jonah [consultant] was extremely helpful. She responded quickly to requests and was flexible when we made changes. We are grateful for her help and efficiency. We would use Red Dot again and will recommend to friends. William and Seelan [driver/guides] were both excellent. William helped locate a school we wanted to visit. Seelan taught us a great deal about Sri Lanka and its history. He was very accommodating, negotiating entry for events and stopping when we needed too etc. We all enjoyed his company and our discussions.

Era Beach, Thalpe: A marvellous experience! Lovely hotel, beautiful setting, unique interior. Lovely local staff. Would definitely go again and recommend to friends.

Ceylon Tea Trails Summerville, Dickoya: Fulfilled our expectations. Food excellent, staff helpful and obliging. Would revisit.

The Kandy House, Kandy: Stunning and unusual building, wonderful garden. Located quite far out of Kandy. Would recommend. Limited wifi.

Ceilao Villas Colombo: Very different building. Enjoyed pools, architecture and rooms. Air-con leaked and showers sometimes cold. Unclear regarding meal times and laundry etc.

Spice Garden: Very informative guide. Interesting to identify plants and learn medical usage.

Cultural evening, Kandy: Enjoyed the music, dancing and fire-walking.

Sigiriya: Our driver was a great guide, informing us of the history and helping with the climb.

Elephant ‘gathering’ Minneriya: Unforgettable experience. Amazing to see the 200 plus elephants coming out of the jungle to meet at the lake. One of our highlights.

-MG – UK

 
September 15, 2013 : We appreciated Lahiru’s [consultant] knowledge. Wijekoon [driver/guide] is a very good driver. Sarath [driver/guide] was wonderful! He is a genuine, lovely man, very knowledgeable and helpful and an excellent driver. He was flexible and punctual throughout the trip and it was great to have his company.

Chaaya Tranz, Hikkaduwa: Only criticism: noisy wedding party which caused disturbance until 3am.

Earls Regency, Kandy: Excellent quality hotel, very good food and service. We recommend this place.

Cinnamon Lodge, Habarana: Outdoor buffet means some flies on food. Again disturbed by a late night local party.

CASA Colombo, Colombo: Very modern, a bit ‘gimmicky’ for us. Service not as good as other hotels.

Temple of the Tooth: A fascinating day. Lovely guide but rushed us round.

Cultural Show: Good value. British would class as amateur.

Sigiriya Rock: An amazing trip! Very concerned about hornets nests. Climb was a wonderful experience.

Dambulla Cave Temple: Very interesting and special place.

Polonnaruwa: A great tour by Sarath.

Minneriya National Park: Highlight of our trip! Fabulous day. Lovely to share it with Sarath, he was so excited!

-MC – UK

 
September 15, 2013 : Shane [driver/guide] is excellent. Having him with us was a delightful bonus for our trip. He has excellent local knowledge and had great suggestions for extra trips. He has a great rapport with his clients, taking the time to get to know them and ensures your Sri Lankan experience is all you want and more.

Heritance Kandalama, Kandalama: Excellent location and views.

Clove Villa, Kandy: Lovely room, friendly staff. Needs work on food.

98 Acres Resort, Ella: Overall service not as good as other places we stayed. One employee in particular friendly and very attentive.

Master Campers, Wildlife Parks: Master campers team absolutely excellent. One of the highlights of our trip.

Fort Printers, Galle Fort: Beautiful room, lovely staff.

Millenium Elephant Foundation: Good.

Cultural Show: Great guides at Polonnaruwa and Sigiriya.

Dambulla Cave Temple: Very good.

Minneriya Safari: Great.

-AM – London, UK

 
September 15, 2013 : Very good service and advice from Lahiru [consultant] throughout booking process. Richard [driver/guide] was absolutely brilliant, couldn’t recommend him too highly. Wonderful with children.

The Wallawwa, Kotugoda: Lovely room and hotel – would highly recommend.

Cinnamon Lodge, Habarana: Very good.

Clove Villa, Kandy: Wonderful place, environment and staff excellent. Would highly recommend.

Kelburne Mountain View Cottages, Haputale: Fantastic – would have loved an extra day.

Master Campers, Wildlife Parks: Amazing – highly recommend.

-SR – Australia

 
September 15, 2013 : Herman [driver/guide] is an excellent driver. He is courteous, considerate, helpful and very professional. It was great spending time with him and getting to know more about beautiful and amazing Sri Lanka.

-EW – Israel

 
September 14, 2013 : Jonah [consultant] responded to requests for changes to our itinerary quickly and efficiently. Luxman [driver/guide] was excellent. He was always punctual, drove safely and has a comprehensive knowledge of the island, as well as an impressive ability to recognise and spot indigenous birdlife. His manners are exemplary and he was happy to negotiate between us and hotel staff. We highly recommend him and will certainly request his services again if we return to Sri Lanka.

Mount Lavinia Hotel, Mount Lavinia: Lived up to expectations.

Zion View, Ella: Wonderful location – unparalleled views from our veranda. Room simple but more than adequate, staff extremely friendly and helpful. Sri Lankan curries best of the trip.

Why House, Thalpe: Lived up to our expectations – and more. Beautiful, peaceful location, amazing room. Lovely swimming pool, friendly staff. We would love to come back.

Royal Botanical Gardens: Loved this – best botanical garden we have ever been to.

Temple of the Tooth: Enjoyable visit.

Bunduruwagala: Stunningly beautiful rock-cut Buddha figures. Approach crossing small lakes is just as wonderful.

-KH – Oxford, UK

 
September 14, 2013 : Slightly more information on sites would be helpful. Dilhari [consultant] was excellent. Chandra [driver/guide] was excellent – a great representative of Red Dot. He was very helpful, suggesting additional activities without being pushy. Could not be happier.

Sigiriya Village, Sigiriya: Good hotel.

Cultural triangle sites: Excellent. Great guides by Chandra.

-IJ – London, UK

 
September 12, 2013 : Wijekoon [driver/guide] has made our time in this beautiful country all the better. He is very knowledgeable, guiding our excursions well and recommending others for us to do on our next trip to Sri Lanka. We wouldn’t hesitate in asking for him again. We have thoroughly enjoyed our time here in Sri Lanka with Wije.

Suisse Hotel, Kandy: Amazing, fresh-cooked food. Lovely hotel.

Avian Breeze, Nuwara Eliya: Food lovely and very expensive, as was the wine. Lovely people.

Priyankara Hotel,Tissamaharama: Really beautiful hotel. Comfy beds, very welcoming staff. Would stay here again.

Fort Bliss, Galle Fort: Great location, lovely staff.

Excursions: We loved every single one of the excursions. Thank you!

-SF – UK

 
September 09, 2013 : Naren [consultant] responded quickly and efficiently to all queries. Some confusion early on in the trip when our itinerary did not match the driver’s. All drivers drove safely and showed great care for the well-being of their passengers. Tissa [driver/guide] provided us with very good historical information, supplemented on occasion by hiring local guides (all excellent). Everyone appreciated the friendliness and professionalism of the drivers and Mark [guide].

Aanawila, Wilpattu: Highly recommended.

Palpatha, Wilpattu: Highly recommended. Much noise early in the morning.

Palm Garden Village, Anuradhapura: Isolated from town. Limited things to do in ‘down-time’.

Nilaveli Beach Hotel, Nilaveli: Isolated from town. Same as above.

Corberts Rest, Knuckles: Beautiful location, great views. Rooms need refurbishing. Bathroom had a leak, floor permanently wet.

St Andrews Hotel, Nuwara Eliya: One traveller had food poisoning.

Martins Lodge, Sinharaja: Resort has become rundown – needs major refurbishment. Room very poor, great location.

Galle Face Regency, Colombo: Convenient for major attractions in Colombo. Tended to eat out.

Wilpattu Safari: Full day is too long.

Anuradhapura: Good.

Snorkling, Pigeon Island: Okay.

Elephant ruins, Sigiriya: Excellent – a real highlight.

Horton Plains: Good.

Knuckles: Good – beautiful for swimming, lovely waterfalls.

Train to Haputale: Train over two hours late – dark on arrival.

Tea Estate hike: Excellent.

-CR – Australia

 
September 09, 2013 : Very informative. Great suggestions on length of stay within areas of interest. Dulshan [driver/guide] has been fantastic and extremely helpful, always with a BIG smile. He made the best suggestions throughout the trip and we would recommend him to anyone. We will miss him.

The Wallawwa, Kotugoda: Great hotel to kick-start the holiday.

Palm Garden Village, Anuradhapura: Great location, beautiful gardens.

Jetwing Vil Uyana, Sigiriya: Amazing from the moment we arrived until the moment we left. Great location for cultural triangle.

Ellerton, Kandy: Beautiful hotel, felt like a home. Great views, beautiful room, exceptional service.

Cinnamon Wild, Yala: Great location, beautifully designed. Amazing with all the animals.

Melheim Resort, Haputale: View makes this hotel.

Polonnaruwa: Beautiful.

Sigiriya: This place is amazing.

Dambulla Cave Temple: Good to do on the same day as Sigiriya.

Village tour: Well worth doing.

Elephant Ride: Great when they go into the water – had to do it once, just for the experience.

Tea Factory: Okay. Good tea.

Uda Walawe Safari: Amazing – saw so much wildlife!

-PT

 
September 09, 2013 : Booking was a breeze. Naren [consultant] was very quick to reply to emails, all went very smoothly.

We are all of the opinion that we were very lucky to have Priyankara as our driver/guide. Excellent driver and a fine man, he was always cheerful and considerate.

-RF – Australia

 
September 09, 2013 :  

Mud House, Anamaduwa: Fantastic, atmospheric, wonderful. Slept in a tree house overlooking a lake, had our own mud house and outdoor bathroom. Swimming and canoeing, cycling, bird-watching – everything here is fabulous. Unmissable.

Chaaya Blu, Uppuveli: Much better hotel than trip advisor reviews suggest. Great location with little bars up the beach. Room 223 has the best view.

Heritance Kandalama, Kandalama: Excellent horse and elephant rides – animals well-kept, guides kind. Great architecture, disappointing service – booking a wake-up call was almost impossible!

Clove Villa, Kandy: Wow! An unexpected gem. Clean and modern with a twist. Charlie is great. Excellent!

Kelburne Mountain View Cottages, Haputale: Wow! Fabulous, spotless heritage accommodation with great views. Atmospheric. Service and food superb, didn’t like the manager. Expensive.

Buckingham Place, Rekawa: Faultless. Perfection. Fabulous food, wonderful host. Loved everything about this place!

Mount Lavinia Hotel, Mount Lavinia: Wonderful views and building, excellent buffet. Reception service cold and unhelpful initially. Superb Sri Lankan food.

Whale Watching: Out of season. No whales, saw dolphins and sharks. Good trip.

Minneriya: Fabulous – couldn’t believe how close we could get to the elephants.

Addisham: Didn’t think much of this at all.

Sigiriya: Lived up to expectations.

Turtles, Rekawa: Long walk at night, worth it.

-MF – Berkshire, UK

 
September 09, 2013 : Booking process was good. Travel times were a lot out, train ride could have been incorporated better. Overall Ayanthi [consultant] was very helpful, even during the holiday. Sanjeewa [driver/guide] was a good driver and was very helpful, especially with the children.

Horathapola Estate, Horathapola: A great way to start the trip.

Cadjan Earth, Aanamaduwa: Very different (better) when the manager was there.

Weir House, Ulapane: Great place – beautiful! Manager was a bit imposing at times.

Wild Grass Nature Resort, Sigiriya: Fantastic! Great manager and staff, superb food. Beautiful.

Cadjan Wild, Yala: Good place, very well located for Yala National Park. Owner really made our stay fantastic.

Sigiriya: Fantastic. Recommend even with small children.

Minneriya: Fantasic!

Yala Safari: Great.

Pinnawela Elephant Orphanage: Lovely.

Train ride: Good, but could have been better.

-ST – London, UK

 
September 07, 2013 : Second time using Red Dot – very good experience overall again. Both Lahiru and Chrishan [driver/guides] were excellent – second time I have had the pleasure of being taken round by Chrishan. Local knowledge is amazing – they made the whole holiday a real pleasure.

Casa Heliconia, Pasyala: Simply brilliant, so relaxing. Amazing food and staff.

Ulagalla Resort, Anuradhapura: Almost everything is perfect – food not quite up to the same standard as the other places we stayed.

Clove Villa, Kandy: Very nice guesthouse.

Kelburne Mountain View Cottages, Haputale: Staff here are lovely, looked after us really well.

Galle Fort Hotel, Galle Fort: Perfect hotel, perfect location.

White Walk, Unawatuna: Not the same standard as the other accommodation. Room a little dirty, furnishings old and tired.

Wilpattu Safari: Really good fun. Dense foliage makes it hard to see wildlife.

Anuradhapura: Fascinating excursion.

Sigiriya: Awesome.

Minneriya Safari: Brilliant – lots of elephants in a beautiful setting.

-MW – London, UK

 
September 07, 2013 : Ayanthi [consultant] was very helpful and efficient throughout booking process.

Wijekoon [driver/guide] was excellent throughout our trip. He was extremely kind, helpful, cautious and knowledgeable – we would highly recommend him to all. Thank you Wije for making our visit to Sri Lanka a most memorable one!

-LM

 
September 06, 2013 : Dilhari’s [consultant] advice during booking process was excellent. Very quick responses. Sunil [driver/guide] was very knowledgeable, polite and kind. It was good that he could be flexible with our itinerary. He was friendly and quickly made us feel at ease.

Avani, Bentota: Lovely hotel, great staff. Room nice, okay breakfast.

Coco Tangalla: Favourite hotel of the trip. Very special place, we would love to go back. Staff great – fantastic food.

Cinnamon Wild, Yala: A little disappointed – very big, staff less friendly than at other hotels. Location great for safari.

98 Acres Resort, Ella: Beautiful location, very peaceful. Staff could be a little more friendly, food needs a little improvement.

Heritance Tea Factory, Kandapola: Very interesting place. Staff very friendly, good food. Room a bit small, not great view.

Cinnamon Lodge, Habarana: Nice hotel, very pretty grounds. Good location for Sigiriya. Friendly staff, spacious room.

Yala Safari: Great, really enjoyed it.

Turtle Hatchery: Great experience.

Sigiriya: Really beautiful and interesting.

Little Adam’s Peak: Nice walk and pretty views.

-AT – London, UK

 
September 06, 2013 : Dirk [consultant] was very helpful and flexible with our requirements. Sarath [driver/guide] was excellent, reliable, friendly and looked after us really well. He took photographs for us and gave useful advice when we wanted. He was good-humoured and kind and enthusiastic about the sites we visited. He was very well-presented and kept the car spotlessly clean. He helped to make our holiday fantastic.

Goldi Sands, Negombo: Clean, room a good size. Fine for one night.

Heritance Tea Factory, Kandapola: Excellent welcome! Room was fantastic, very friendly staff. Good, expensive food.

Villa Rosa, Kandy: Beautiful location, amazing views. Knowledgeable owner. Excellent food, lovely service.

Heritage Habarana, Habarana: Very unhappy with this hotel. Room had no windows (blocked up), lots of insects. Too noisy to sleep (road/loud air-con). Food awful.

Nilaveli Beach Hotel, Nilaveli: Nice hotel, very clean. Great room – lovely views. No wifi. Very nice staff, food expensive, very isolated.

Jetwing Beach, Negombo: Lovely hotel. Very helpful staff, nice food. Lovely bathroom, nice room refreshments.

Polonnaruwa: Very interesting – not enough information signs.

Minneriya Safari: Excellent experience.

Sigiriya Rock: Beautiful.

-LT – Bristol, UK

 
September 05, 2013 : Booked at short notice, pleased to have it all organised for us. Some delays in response to confirming our booking in the last week, but understand it was a local holiday period. Charmaine [consultant] helped change our itinerary at the last minute and was very helpful in recommending the Aditya hotel. We are extremely grateful to Sumanadasa [driver/guide] for making our holiday such a success. He was an extremely good guide, very knowledgeable, polite and spoke good English. He was also very helpful, arranging our trips, translating and recommending extra stops. He arranged a cookery class in Habarana which we would recommend.

Sigiriya Village, Sigiriya: Okay. Large room, ‘double bed’ was two singles pushed together. Bathroom basic, food okay. Not much to do at night, well-situated – very close to the rock.

Lavender House, Pussellawa: Very nice, unique hotel. Staff attentive, luxurious rooms, amazing views. Stunning infinity pool. Website does not do it justice! Lack of air-con in rooms downstairs, fan provided. Suspect bed had bed bugs.

Aditya, Rathgama: Truly five-star. Incredible service – not intrusive, always seemed to know what we needed. Huge room, outdoor bathroom amazing. Very good food. Beach dirty. Truly fantastic!

Elephant ride, Habarana: We think Red Dot should support more humane bare-back rides over those which use the damaging ‘howdah’ cage, even if it is slightly more expensive.

Minneriya Safari: Brilliant experience, saw around 100 wild elephants in addition to other wildlife.

Cooking experience, Habarana: Arranged at the last minute with a local family by our guide – a brilliant experience, highly recommend.

Government Elephant Orphanage: Huge number of elephants, brilliant to see them bathing. Would recommend this over Millennium Elephant Orphanage.

Turtle conservation project, Kosgoda: Our favourite activity of the trip. Assisted in releasing baby turtles into the sea – a truly magical experience.

-TC – London, UK

 
September 04, 2013 :  

Nilaveli Beach Hotel, Nilaveli: Lovely hotel. All extras very expensive (relative to other hotels on trip).

Elephant Ride: Very good.

-AM – London, UK

 
September 04, 2013 : Chrisnan [driver/guide] great driver, flexible with timings, thought about our children’s needs. More of a driver than a guide – would have been nice to hear more about the country and culture in each region.

The Fortress, Koggala: Loved this hotel. Friendly staff, great with children. Lovely pool, good food. Room fantastic, not too cramped.

Mas Villa, Kotmale: Excellent location, great staff. Food good but poorer quality than at The Fortress. Great suite, amazing views. Manager and chef great, proactive at thinking of activities for the children.

Mount Havana, Gampola: Gardens, location, views and pool wonderful. Room dirty, fan broken. Service very slow, food expensive.

Wild Grass Nature Resort, Sigiriya: Great family villa. Kids loved the space and freedom here, staff looked after them very well.

The Wallawwa, Kotugoda: Mountbatten suite very impressive. Great breakfast and pool.

Galle bike ride: Loved.

Sigiriya: Loved.

Habarana Village: Touristy.

Tea Factory: Touristy.

White-water rafting: A great success.

-MS

 
September 03, 2013 : I made initial contact through the website and didn’t get a reply for ten days – had to make contact by phone to get going. After speaking to Dilhari [consultant] it went well. A change of guide halfway through the trip meant I had to find out details of when we were being picked up at Jungle Beach.

Jetwing Beach, Negombo: Busy at the weekend. Bar a disgrace – long wait, rude staff. Good restaurant staff, great breakfast.

Cinnamon Lodge, Habarana: Monkeys leapt on to our rucksacks. Good bar, best buffet we had. Perfectly good hotel.

Uga Bay, Pasekudah: Infinity pool not quite as good as photos suggest, beach area could be better. Great beach bar, service elsewhere slow. Same music for four days! Overall we liked it.

Jungle Beach, Kuchchaveli: Good food, some problems in kitchen. Beach is great. Enjoyed our stay here.

Ulagalla Resort, Anuradhapura: Knockout, loved this hotel. Pompous owner, everyone and everything else great. Fixed menu. Fabulous hotel.

The Wallawwa, Kotugoda: Poor pool. Best food we had all tour. Great hotel.

Clove Villa, Kandy: Not so much ‘boutique’ as like staying in someone’s house. Immaculate, friendly service.

Temple of the Tooth: Overcrowded, massive disappointment. Long queues.

-RM – London, UK

 
September 01, 2013 : Richard [driver/guide] is very professional and has an excellent knowledge of Sri Lanka and its wildlife. He speaks very good English and was courteous and polite throughout. Cannot thank him enough or making our journeys so enjoyable.

Uda Walawe Safari Park: Interesting and enjoyable.

-GF – UK

 
August 31, 2013 : On the whole, we were happy with the booking process. Website very good an informative. Sometimes took a long time to get a response about certain things we were interested in. Prabath [driver/guide] has been an excellent chauffer. He looked after us from the start and clearly wanted us to have a fantastic time in Sri Lanka. He was always prompt, informative and conscious of our needs. He even took us to his house on the last night! He has been excellent and we have had an amazing holiday.

Ayubowan Guesthouse, Negombo: Perfect place to start the trip. Short drive from airport, welcoming, lovely pool.

Galkadawala, Habarana: A tree-house in the forest – beautiful. Bumpy road to get there, worth it. Staff and food great.

Bougainvillea Retreat, Victoria: Great – loved the pool and location. Food excellent, made us of the cinema room. Good proximity to golf course.

St Andrews Hotel, Nuwara Eliya: Stunning location of town and hills, standard hotel. Enjoyed welcome drink of soup. Interesting experience staying in such a ‘British’ establishment.

Coco Tangalla: Beautiful views of the sea – just paradise. Delicious food, especially the breakfasts! Room very comfortable, loved interior decoration. Did not provide a welcome drink for our driver – other places did.

Fort Bliss, Galle Fort: Good location, very pleasant guesthouse. Good breakfast.

-AK – UK

 
August 31, 2013 : Lahiru [consultant] was very efficient and helpful. Jameldeen [driver/guide] has been marvellous.

Horathapola Estate, Horathapola: Bust curry in three weeks in Sri Lanka.

Jungle Beach, Kuchchaveli: Road noise audible in rooms. Noisy in downstairs rooms (no floor/ceiling soundproof).

Cinnamon Lodge, Habarana: Wonderful swimming pool. Buffet complete bun-fight.

Clove Villa, Kandy: Charlie was great fun and very welcoming.

Borderlands, Kitulgala: Brilliant activities, staff friendly and fun. Showers terrible, camp showing significant signs of wear and tear.

98 Acres Resort, Ella: Best room we stayed in – view absolutely amazing. Cannot recommend staying here highly enough.

Cinnamon Wild, Yala: Ate a la carte – delicious and cheaper than the buffet.

Mangrove Garden, Tangalle: Gorgeous location, really friendly staff. Free kayaking up the lagoon a bonus. A memorable stay.

White Walk, Unawatuna: Bedroom bang on a busy road. Rooms smelt strongly of paint/varnish, lovely view from terrace. Cut off from rest of Unawatuna by beach erosion. Not as good as profile suggests. Slight disappointment.

Lake Lodge - Colombo: Very unfriendly welcome – air of complacency about the management.

-KF – UK

 
August 31, 2013 : Excellent service from consultant during the booking process.

Nisha [driver/guide] provided us with excellent service. He is very knowledgeable, trustworthy and has good English. He is a safe driver, vehicle was comfortable. Very pleasant experience overall – we highly recommend him.

-RS – London, UK

 
August 31, 2013 : Charmaine [consultant] was generally good at working with us on an itinerary to meet our needs. Hasantha [driver/guide] was excellent. He recognised our preferences and realised what we wanted very quickly. He was friendly, courteous, helpful and funny, easily sharing his love of Sri Lanka with us – he made us want to come back!

Clove Villa, Kandy: Staff very friendly, service excellent.

Deer Park Hotel, Giritale: No a la carte, buffet was of variable quality.

Chaaya Blu, Uppuveli: Location simply amazing. Beach amazing.

Waters Edge Tisawewa, Anuradhapura: Beds very hard, water kept cutting out in one room.

Palpatha, Wilpattu: Very good, friendly service. Long drive to Wilpattu Park entrance.

Bar Reef Resort, Alankuda: Outstanding service – staff made an effort to remember our names! Litter on beach, very relaxing and beautiful. We enjoyed using the neighbouring facilities. Would definitely come back.

Wilpattu Safari: Very good.

Temple of the Tooth: Hasantha explained it well.

Sigiriya: Spectacular.

Dambulla Cave Temple: Excellent temples and shrines.

-KD – Surrey, UK

 
August 30, 2013 : Great support and communication throughout from consultants – listened and catered for adjustments easily.
Aravindha [driver/guide] was very punctual and smartly turned-out. He respected our privacy and supplied us with invaluable information, interesting facts and an insight into Sri Lanka. His customer service, driving ability and knowledge is second to none. He is truly an asset to your company.

Dambulla Cave Temple: Truly inspirational and worth-while visit.

White-water rafting: One word – amazing!

Sigiriya: There is a reason it’s a UNESCO site, it’s a fabulous piece of history.

-KW – London, UK

 
August 30, 2013 : Naren [consultant] was very good at gaging our requirements. Happy to make a couple of changes we suggested and more importantly steered me away from ideas I had with good explanation as to why they weren’t feasible. Cannot fault Wicky [driver/guide]. Always punctual and smiling, very knowledgeable, made sure we were always comfortable and in the right place at the right time. Highly experienced guide.

Aanawila, Wilpattu: Not everyone’s cup of tea, we completely loved it. Food was amazing, safari team excelled themselves from start to finish.

Cinnamon Lodge, Habarana: Lovely hotel, amazing setting. Food options limited if you don’t want buffet food.

Clove Villa, Kandy: Staff were a bit overbearing, room average. Not much atmosphere, nice furniture and fittings. Internet did not work in rooms.

Mas Villa, Kotmale: Wonderful, delightful, exceptional. Wish we had stayed here longer.

Jetwing Beach, Negombo: Good as a transit hotel, would not have wanted to stay more than one night here. Clean room, lots of mosquitos.

Wilpattu National Park: Safari was amazing and fabulous.

Temple of the Tooth: Very interesting and manic. Take socks – avoids burned feet!

-KP – Abu Dhabi, UAE

 
August 30, 2013 : Dilhari [consultant] was excellent in helping us plan our holiday. Padmasiri [driver/guide] has been a blessing. Having frequently travelled, I can say with ease that he is a gem. His knowledge, courtesy and patience has been remarkable – five star service throughout. We would request service from him and only him for our next trip!

Palm Garden Village, Anuradhapura: Bathroom needs upgrading. Rest was good!

The Lake, Polonnaruwa: Very impressed with this hotel, the staff and the view of the lake! Serenity. I will go again.

Cinnamon Lodge, Habarana: Having stayed here before, I was disappointed this time – bad service from the get-go!

-NN – Dubai, UAE

 
August 24, 2013 : Tissa was an ideal driver/guide. He was extremely helpful without being intrusive, very knowledgeable and got on well with all members of the group. He always arrived ahead of the scheduled time and was flexible throughout the trip. He is a competent and safe driver and undertook his tasks with good humour. We would recommend him to anyone.

-DB – UK

 
August 24, 2013 : Booking process more Sri Lankan than European. Four out of six preferred hotels were not available after holiday was planned. If we had known consultants working 9-5 Sri Lankan time we would have emailed early from the UK. Roy’s [driver/guide] whole approach was one of making sure we were having a great holiday. He was focused on keeping us safe and healthy which is very important with children. He has lots of ideas and suggestions which proved good fun.

Jetwing Beach, Negombo: Lovely hotel, kind staff, great pool. Good location on beach and near airport.

Green Paradise, Dambulla: Failed to live up to our expectations. Great pool, good gym, modern room, poor service. Kids bed very uncomfortable. Felt like a transit hotel when facilities suggested much more.

Amaara Sky, Kandy: Food close to fine dining. Staff very friendly and accommodating, room very comfortable. Restaurant was loud. Location quite far from Kandy.

Zion View, Ella: Nice clean guest house. Great views and food. Hammocks good fun, staff discrete yet helpful.

Elephant Reach, Yala: Bathroom smelly – needed airing. Compared to the high standards elsewhere, here felt less clean.

Sigiriya Rock: Highlight of the trip! Children enjoyed it.

Polonnaruwa: Interesting, but not for kids!

Temple of the Tooth: Very atmospheric.

Yala National Park: Saw plenty of wildlife. Format worked well (if a little busy).

-NB – UK

 
August 24, 2013 : Consultant was very helpful and offered good advice on our requests and what could realistically be achieved, resulting in a very efficient tour with plenty of rest time. All aims of our tour were met. Ashok [driver/guide] found our residential address in suburban Colombo without difficulty. He always arrived early and kept to our schedule, but was excellent at tailoring our itinerary to meet changing needs, allowing us flexibility in the activities we undertook. He was very friendly, a safe driver and kept the vehicle clean.

Sigiriya Village, Sigiriya: Too formal, air-con was a waste of time. Poor flush on toilet, water not readily provided at mealtimes. Staff friendly and caring.

-NM – UK

 
August 24, 2013 : Bernard [driver/guide] was very helpful and knowledgeable.

-JR – UK

 
August 24, 2013 : Dilhari [consultant] was very informative and helpful. Ranjith [driver/guide] was the best, always cheerful, friendly and helpful. He looked after us and was very informative with his local knowledge and history of the cultural triangle. He is an excellent driver and always made good suggestions.

Buckingham Place, Rekawa: Beautiful boutique hotel. Stunning beach.

Cultural Triangle: Really enjoyable – going early in the morning was an excellent suggestion from our driver.

Tea Plantation: Beautiful scenery, lots of driving. Fantastic tea.

Yala National Park: Saw three leopards! Great driver and guide.

-DK – UK

 
August 24, 2013 :  

Palm Garden Village, Anuradhapura: Bathroom needed renovation.

Chaaya Blu, Uppuveli: Room needed cleaning. Service and food could be improved.

Chaaya Village, Habarana: Room needed cleaning. Food could be improved.

Priyankara Hotel,Tissamaharama: Food and service could be improved.

Activities: In general all activities were positive. RedDot could provide more proposals of additional excursions to enrich the itinerary.

-SV – Rome, Italy

 
August 23, 2013 : Maybe a little more information on tipping would have been helpful. Namunu [driver/guide] was prompt, personable, good humoured and helpful throughout, especially when we needed to access medical service in Galle. Very knowledgeable about Sri Lankan history and culture. Asked us what we wanted to see at all times – he is a credit to RedDot.

Back of Beyond - Pidurangala: Excellent experience.

Cinnamon Citadel, Kandy: Location good for Perahera, but another time we would prefer to be in Kandy itself.

Leopard Safaris- National Parks: A wonderful experience – better than expected.

Fort Printers, Galle Fort: Room lovely and atmospheric. Quirky, electricity unreliable.

St Lachlan Hotel, Negombo: Fine.

Sigiriya: Highlight.

Temple of the Tooth: Excellent, really exotic.

Minneriya National Park: Wonderful.

Yala National Park: Wonderful.

Tea Factory: Enjoyed driving through here.

-CC

 
August 23, 2013 : Shane ][driver/guide] exceeded our expectations and provided an excellent service. He understood our interests and provided some excellent suggestions to compliment the standard itinerary as well as accommodating our requests. His focus on wildlife added significantly to the trip.

Ellerton, Kandy: Far out of Kandy.

Ceylon Tea Trails Norwood, Dickoya: Superb in every respect.

Sigiriya: A highlight – visiting in the afternoon is just right.

Polonnaruwa: Pace of the guide was good – limited time but good experience.

Kandy Perahera: Good seats, unmissable event! Shane’s guidance was invaluable.

Ritigale: Well-organised additional highlight.

Tea Factory: Excellent.

Colombo City Walk: Guide was very informative, friendly and fun.

-SP

 
August 22, 2013 : Excellent, efficient service provided by Dirk [consultant]. I was very happy with his service.

Athula [driver/guide] was excellent, always very punctual and friendly. He gave us great advice and made suggestions as to where we would go. He drove carefully, making sure we were always comfortable – his attention to detail was excellent. I would definitely feel very comfortable with him being our driver again.

-SK – London, UK

 
August 22, 2013 : Mutuh [driver/guide] has a lot of knowledge about Sri Lanka. We really enjoyed the tour.

Amaara Sky, Kandy: Jacuzzi wasn’t working, disappointing as we required it for a week.

Maalu Maalu Resort & Spa, Pasekudah: Fantastic hotel.

Nilaveli Beach Hotel, Nilaveli: Service was sometimes slow compared to the other hotels. Expensive food, staff very thoughtful and kind.

Lake Lodge Kandalama, Kandalama: Excellent hotel.

Heritance Kandalama, Kandalama: Amazing hotel.

-BM – London, UK

 
August 22, 2013 :  

Ranna 212, Kahandamodara: Room too dark, too far from village.

Ravanas Secret, Ella: Nice area, long way to next village. Street bad.

Chaaya Village, Habarana: No coffee/tea after 9:15am. Too many people for dinner.

Uga Bay, Pasekudah: No spa.

Ulagalla Resort, Anuradhapura: !!! Full marks!

Lake Lodge - Colombo: No socket in one room.

Excursions: All excursions fine!

-RK

 
August 22, 2013 : Lahiru [driver/guide] was a fantastic guide. He quickly gaged the dynamic of our family and so could tailor the two weeks to suit our interests and wishes. His knowledge and expertise was second to none, making every excursion interesting, informative and fun. He was a very considerate driver and has a good sense of humour, quickly becoming a member of the team.

Victoria, Thalpe: Everything was perfect except bed – very hard! Best chef in Sri Lanka.

Cinnamon Wild, Yala: Enjoyed sitting on the veranda with wildlife around us.

Kelburne Mountain View Cottages, Haputale: Like going back in time – in a good sense!

Yala Safari: Excellent trip.

Minneriya Safari: Highlight of trip.

Kandy Perahera: An amazing spectacle.

Sigiriya: Well worth the climb.

Elephant Ride: Another highlight.

-GC – UK

 
August 20, 2013 : Priyankara [driver/guide] made our holiday perfect. He took care of every detail and made us feel relaxed and comfortable. He was one of the best parts of our trip.

Cinnamon Grand, Colombo: Excellent choices for dining.

Ulagalla Resort, Anuradhapura: This was our favourite!

Heritance Kandalama, Kandalama: Too big. Inconsistent environmental message. Loved the monkeys! Nice room. Location ‘off the beaten track’ – long drives to sites.

Queens Hotel, Kandy: Excellent location for the Perahera. Mouldy, smelly rooms but quite charming! Loved the jewellery shop in the hotel.

Heritance Tea Factory, Kandapola: Loved the special meal on the train car. Views magnificent.

Jetwing Lighthouse, Galle: Great beach and pools. Close to the fort, had the wild rocks and beach.

Sigiriya, Mihintale, Minneriya, Dambulla: Favourites.

Perahera: Wow!

Galle Fort: Fun!

-RE – USA

 
August 20, 2013 : Priyankara [driver/guide] made our holiday perfect. He took care of every detail and made us feel relaxed and comfortable. He was one of the best parts of our trip.

Galle Fort: Fun!

-RE – USA

 
August 20, 2013 : Priyankara [driver/guide] made our holiday perfect. He took care of every detail and made us feel relaxed and comfortable. He was one of the best parts of our trip.

Perahera: Wow!

Galle Fort: Fun!

Wilpattu Safari: Minneriya safari was better. One would have been sufficient.

-RE – USA

 
August 20, 2013 : Excellent service – couldn’t fault Dirk’s [consultant] efforts. Top class! We were very happy with the service we received from Bandara [driver/guide]. He was always on hand, had an immaculate car and had good knowledge and a great manner. He made suggestions/recommendations but did not push us into things. He was always very smartly dressed and very professional. He bought us bottles of water and king coconuts and seated us in the best seats in restaurants. We will definitely request him again and recommend him and RedDot to others!

Heritance Tea Factory, Kandapola: Lovely, not much to do.

Cinnamon Wild, Yala: Perfect! Great location, unbelievable setting. Great service and food, could stay here for a week.

Stardust Beach Hotel, Arugam Bay: Nice. Relaxed atmosphere, beautiful gardens. Rooms clean and spacious.

Amethyst Resort, Pasikudah: Best value food and drink of any the hotels. Lovely, great character.

Chaaya Blu, Uppuveli: Expensive for what it is. Service at reception and bar good, restaurant poor – very, very slow.

Cinnamon Lodge, Habarana: One of the best a la carte restaurants of the trip. Could stay here for a week.

Earls Regency, Kandy: Good but a bit impersonal – not as much character as some of the others, but still nice.

Polonnaruwa: Excellent!

Dambulla Cave Temple: Very good.

Kandy Perahera: Excellent!

Horton Plains: Good, not great.

Yala National Park: Amazing!

-MW

 
August 19, 2013 : Yashir [driver/guide] was very good, going out of his way to help us and making sure we all enjoyed our holiday. He was very knowledgeable and we definitely recommend him to others.

Uga Bay, Pasekudah: Food varied in quality. Staff still learning, tried very hard to help and please.

Langdale by Amaya, Radalla: Poor food choice, what they had was good. Hotel a little out of the way.

Sigiriya: Excellent.

-SE – UK

 
August 19, 2013 : Sarath was an excellent driver/guide. He was punctual, flexible and did everything with a smile. He accommodated all our requests and was sensitive to the needs of our children.

The Wallawwa, Kotugoda: Excellent – perfect choice for our first two nights.

Green Paradise, Dambulla: Restaurant staff disorganised and at times rude, food late and cold. Rooms not set up as requested – had to ask for extra beds.

Clove Villa, Kandy: Staff helpful and made us feel very welcome. Food excellent. Issue with beds – had to share with children.

Zion View, Ella: View beautiful, staff helpful. Notch down from other accommodation. Family room small.

Cinnamon Wild, Yala: Great base for safari, lovely pool. Room configurations not as requested, although correct on hotel form.

Auraliya, Thalpe: Fantastic – didn’t want to leave!

Colombo walk: Really informative – enjoyed.

Polonnaruwa, Sigiriya Rock, Dambulla Cave Temple: All great, Sarath got us great guides.

Temple of the Tooth: All great, Sarath got us great guides.

Pinnawala Elephant Orphanage: Very touristy, elephants in chains – not a good look, not as we expected.

Yala safaris: Excellent, exceeded expectations.

-JH – London, UK

 
August 18, 2013 : Very happy with the service provided by Michael [consultant]. Rapid replies and excellent English.
Neville [driver/guide] really has made our week very special. His knowledge is excellent, driving skills very safe and he made sure we were comfortable throughout the trip. We cannot thank him enough for his honesty, kindness and support. Excellent – he will be our first choice for our next trip!

Sigiriya: Excellent views, great elephant ride.

Kandy activities: All fantastic.

Pinnawala Elephant Orphanage: Excellent.

-LH – Norwich, UK

 
August 18, 2013 : Two details were missed during booking process – timings of the journeys were incorrect and some of the hotels were quite remote. Couldn’t be happier. Dulshan [driver/guide] has bcome a friend and we look forward to meeting him when he is in London. He arranged a very special evening for our wedding anniversary which was one of the highlights of our trip and took us to see the Perahera! He is a very safe and cautious driver.

Number One Mirissa: Staff very accommodating and friendly. Food very good, nice location. Would recommend this hotel.

Turtle Bay, Kalametiya: Nowhere near Tangalle. Felt trapped, especially as you cannot go in the sea. Great pool and chef.

Cinnamon Wild, Yala: Location and accommodation very good. Service appalling. Overpriced, exploiting location.

Kalus Hideaway, Uda Walawe: Only stayed one night. Seemed okay. Good location for safari.

Melheim Resort, Haputale: Liked this place. Fantastic views, not too far from tea plantation. Food expensive.

Clove Villa, Kandy: Only room without a safe, only place we felt we might need one. Room okay, noise from dining room distracting. Food very limited. Looks better than it actually is.

Ulagalla Resort, Anuradhapura: Stunning – exceed expectations. Very expensive dining, very good staff.

Yala Safari: Very exciting. Reckless driving looking for a leopard resulted in a puncture.

Uda Walawe Safari: Vehicle supplied not road worthy, guide made it round though!

Temple of the Tooth: Very busy, worth the visit.

Anuradhapura: Really enjoyed this. Excellent guide.

Sigiriya: Again, enjoyed – well worth the visit.

Dambulla Cave Temple: Same as above.

-WB – London, UK

 
August 18, 2013 : Lots of information available on website. Smooth booking process using email and skype. Herman [driver/guide] is top-notch – a role model. His company was highly appreciated.

Palm Garden Village, Anuradhapura: Cockroaches flying out of the air-con. No one answered phone at reception when we called from our room. Elegant décor, beautiful gardens and pool.

The Lake, Polonnaruwa: Idyllic location.

Suisse Hotel, Kandy: Breakfast buffet set up just outside our room. Noise late into the night and early in the morning.

Zion View, Ella: Pity there is no accommodation arrangement for drivers.

-LP – France

 
August 18, 2013 : In general we were very satisfied with the service provided by our driver/guide.

Mount Lavinia Hotel, Mount Lavinia: Best food! (Buffet).

Jetwing Vil Uyana, Sigiriya: Fantastic room, great veggie burgers.

Aditya, Rathgama: Beautiful room.

Colombo City Walk: Nice overview.

Pinnawela Elephant Orphanage: Well-organised.

Anuradhapura: Great tour.

Sigiriya Rock: Very good tour – we went at the perfect time for climbing.

Dambulla Cave Temple: Very good tour.

Horton Plains: Well-organised.

-AW – Vienna, Austria

 
August 18, 2013 : We tried to change the last night at Living Heritage and contacted RedDot, outlined the problem and asked them to let us know. They did not. We had to contact them five days later – we are unsure of why it took so long. Wrong flight information was given to our driver. Sumedha [driver/guide] was thoughtful and considerate, flexible and accommodating. He drove very well and had a clear ‘safety first’ approach which we appreciated. We enjoyed being with such an experienced and kind guide.

Amaya Lake, Dambulla: Changed room twice, hotel did their best to accommodate our requirements.

Living Heritage, Koslanda: We were not made aware that the hotel would be using noisy machinery from 8:30-5:30 on weekdays – in a place where tranquillity is essential, this piece of information should have been communicated to hotel guests in advance.

-SF

 
August 18, 2013 : Dirk [consultant] was helpful, adapting our itinerary to fit what we wanted to do. Sanjeewa [driver/guide] looked after us very well, making sure we got good seats at restaurants and had good guides and vehicles on safaris. He was very helpful and always punctual.

Cinnamon Citadel, Kandy: We had to ask four times and argue with staff before an extra bed was put in to our triple room.

Mas Villa, Kotmale: Very good – fantastic food and service.

Rafters Retreat, Kitulgala: Very poor accommodation. Room dirty and extremely basic.

Cinnamon Wild, Yala: Fantastic location, food not so good.

Apa Villa, Thalpe: Fantastic – our favourite.

White-water rafting: Very short trip – a bit disappointing.

Yala Safari: Excellent. Good guide and vehicle.

Sigiriya: Good trip, very interesting.

Dambulla Cave Temple: As above.

Polonnaruwa: As above.

-KP – Norwich, UK

 
August 17, 2013 : Thuwan [driver/guide] was excellent – no faults.

Cinnamon Lodge, Habarana: Typical mass-market hotel.

Mas Villa, Kotmale: Damp in room, but expected in the region?

Master Campers, Wildlife Parks: Tents quite basic with dated accessories. Food, service and location more than compensated for the lack of style in the tents.

Yala Villa, Yala National Park: How strange! Unsatisfactory for two families – bedroom one was a double, bedroom two had eight beds, two adults had to share with the children. No welcome from staff. Worst accommodation of the trip.

Number One Mirissa: Fabulous – great end to our fantastic holiday. Very accommodating, friendly staff. Would definitely return to this hotel.

Pinnawela Elephant Orphanage: Great to see the elephants bathing in the river – not that much else happening in the orphanage.

Sigiriya Rock: Excellent trip out – very interesting.

Village tour: Great, very interesting. Interaction was good too.

Polonnaruwa: Good trip – children got a little bored towards the end.

Yala National Park: Complete and utter waste of time and money – the game drivers were useless. A rugby scrum has more decorum! Too crowded. Badly managed game park.

-SC – UK

 
August 17, 2013 : I was impressed with this whole set-up. Naren [consultant] was efficient, responsive, friendly and professional. Price compared favourably and I felt I was dealing with a company who had real inside knowledge of Sri Lanka. Both of our driver/guides were delightful and enhanced our holiday experience. They had slightly different approaches but were both attuned to us. We would highly recommend both. Both had to sort out an accident or breakdown and did so with minimum fuss whilst keeping us informed and being mindful of our schedule. What very nice, professional people.

Goldi Sands, Negombo: Great break after long flight. On our return we were very generously upgraded to a fabulous suite.

Ashburnham Estate, Elkaduwa: Hosts and staff make this hotel. It is a taste of an older world. Guests can sit and eat together if they wish which we found very convivial. Lovely stay here.

Jungle Beach, Kuchchaveli: Luxury and beauty on a big scale. Stunning location, slightly removed from the real world. Staff delightful, sometimes slightly obsequious training too apparent. Too little Sri Lankan food on offer. Rooms leaked seriously in rain storms.

Chaaya Blu, Uppuveli: Bit of an anti-climax – a large mass-tourism hotel. Soon settled and enjoyed hotel and location, felt more in touch with real Sri Lanka. Room leaked badly in storm.

Sigiriya Village, Sigiriya: Another mass-tourism hotel. Horses in the extensive, beautiful grounds make it feel more intimate. Rooms are very quirky.

Minneriya Safari: Despite hordes of tourists it was a real treat to be up close to wildlife and have the benefit of a park ranger. Very moving.

Temple of the Tooth: Glad we saw this, although we were slightly underwhelmed.

Tea Plantation: Fascinating – hugely enjoyable.

Pinnawela Elephant Orphanage: Although very touristy, elephants are irresistible.

Elephant Ride: Fulfilled life’s ambition even if I did feel a total tourist.

Dambulla Cave Temple: Extraordinary, wonderful, beautiful. Quite busy.

Sigiriya Rock: Fabulous, breath-taking.

-BB – London, UK

 
August 17, 2013 : Good advice given during booking process, always responded to emails quickly. More comprehensive details and images given regarding sites and hotels would be very useful. Our driver/guide provided us with excellent service – he was always friendly and punctual. No complaints at all. Vehicle perhaps a little dated.

Jetwing Lagoon, Negombo: Room wasn’t ready, staff very helpful and kept us informed – it did not hinder our stay. Food from a la carte menu not great quality.

Cinnamon Lodge, Habarana: Liked this place very much – very attractive and well-positioned. Did not get interconnecting rooms, instead two adjacent lodges.

Weir House, Ulapane: Did not realise/was not made aware that it is an hour from Kandy. Food excellent, very remote location. Unable to use pool because of leeches in grass. Rooms and linen damp – uncomfortable. Manager did not give us space and watched us too often. Weather did not help (rained for four days).

Cinnamon Wild, Yala: Room excellent. Food selection not as good as Cinnamon Lodge, but still good. Service very slow.

Sigiriya Rock: Really enjoyed it – excellent.

Minneriya National Park: Excellent – good driver.

Polonnaruwa: better site than Anuradhapura.

White-water rafting: Excellent.

Yala National Park: Excellent driver.

-CA – UK

 
August 17, 2013 : Had trouble paying balance from my end – Red Dot brilliant in solving the problem.

-PT

 
August 16, 2013 : Ashok [driver/guide] was very pleasant. He was very polite, extremely punctual and always ready to assist us. When a problem arose over the elephant ride he was quick to effectively resolve it.

Jims Farm Villas, Matale: Good food but would prefer more authentic cuisine. Small portions.

Wild Grass Nature Resort, Sigiriya: Food very good, good sized portions.

Yala Safari: Excellent – family enjoyed this well-organised trip.

-IG – UK

 
August 16, 2013 : William [driver/guide] was perfect. We would like to thank him so much for this wonderful journey. He was polite, punctual and ideal for a family. – we really appreciated him a lot.

Jetwing Vil Uyana, Sigiriya: We asked for bungalows next to each other.

Villa Rosa, Kandy: Very personal and cosy.

Ceylon Tea Trails Castlereagh, Dickoya: Everything is perfect.

Cinnamon Wild, Yala: Service was more impersonal.

The Wallawwa, Kotugoda: Next to airport – good for one night.

Minneriya Safari: Great experience with elephants.

Elephant Ride: Great for children.

Polonnaruwa: Wonderful ancient city.

Tea Plantation: Very interesting.

-VM – China

 
August 16, 2013 : RAJ [driver/guide] was always helpful, courteous, patient and gave us all the information we wanted and more. He was waiting for us each morning. We will most definitely recommend him to any friends and family who want to visit his beautiful country.

View Point Villa, Ella: Excellent food. Problem with water on two occasions.

Yala Safari: Excellent guide.

Dambulla Cave Temple: Beautiful.

-RM – UK

 
August 15, 2013 : Generally pleased with Red Dot. Itinerary well-planned, hotels well-selected.

Jetwing Lagoon, Negombo: Good location close to airport. Pool large and nice. Staff loud at night, food okay. One step below other hotels on our journey.

Ulagalla Resort, Anuradhapura: This hotel is the one we will talk about for years to come – an amazing experience. Unique welcoming ceremony. Being in the middle of a working rice farm with diverse wildlife was unforgettable. Room large and excellent.

Uga Bay, Pasekudah: Great beach. Food very good but long wait for it. Water yellowish colour, bad smell. Lifeguard friendly and helpful.

Bougainvillea Retreat, Victoria: View of Victoria Reservoir was excellent, especially the sunrise. Owner was very helpful, gave a lot of good tips. House has character, very entertaining for a family with small children (board games/movies/pool table).

Ceylon Tea Trails Tientsin, Dickoya: Incredible experience. Excellent, excellent service, exquisite food. Walking along the trails was a once in a lifetime experience. Room not in good shape, needs painting and carpets need cleaning.

The Wallawwa, Kotugoda: Room great, big and comfy. Hotel quite nice, well-maintained, mosquito problem.

Wilpattu National Park: Didn’t have good luck, saw few animals. Tough to do with children.

Sigiriya Rock: One of the highlights of the trip – we loved it!

Polonnaruwa/Dambulla Cave Temple/Anuradhapura: Worthwhile to visit – really interesting places.

Kandy Perahera: Once in a lifetime opportunity.

-OT – Istanbul, Turkey

 
August 15, 2013 : More guidance on train travel, i.e. ‘observation carriage’ vs first class for more scenic views. Otherwise good. Suma [driver/guide] was superbly helpful, engaging, interesting and enthusiastic and passionate about Sri Lanka. He did everything – often going out of his way – to look after us and ensure we saw the ‘real’ and best of Sri Lanka. We have had a most memorable trip.

The Kandy House, Kandy: Superb food, excellent service. Location out of the way with terrible road access. Otherwise really great.

Lavender House, Pussellawa: Beautiful place/grounds, food doesn’t match up to price. Poor and expensive wine list. Nice place but overpriced.

Dutch House Galle: Best hotel of the week – we look forward to returning. Service, room, food and pool all marvellous. Great Sri Lankan breakfast.

The Wallawwa, Kotugoda: Adequate, near airport.

Temple of the Tooth: Great

Kandy boat trip: Sweet trip, if a bit touristy.

Cultural Show: Touristy, would not recommend.

Pinnawela Elephant Orphanage: Lovely elephants! Feeding time good, lunch by river charming.

Botanical Gardens: Very impressive – must go!

Train journey: Disappointing – small windows, no restaurant, poor service.

Tea Factory: Good.

Galle: Everything great.

-AW – Singapore

 
August 14, 2013 : Aravindha [driver/good] was amazing – without him our trip would never have met the quality that it did! He made our holiday very valuable.

Priyankara Hotel,Tissamaharama: Rooms were a little shabby.

Kelburne Mountain View Cottages, Haputale: Super!

Green Paradise, Dambulla: We made an official complaint to Jonah [consultant] and asked for a refund.

St Andrews Hotel, Nuwara Eliya: A big hotel.

Swetha Villa, Kandy: Great place!

Yala Villa, Yala National Park: Great!

Polonnaruwa: Interesting.

Kataragama: Fantastic!

Kandy: Great!

Colomb: Great!

-FW – Germany

 
August 13, 2013 : A straightforward booking process – no surprises. Alternative itinerary provided was fine. Gamini [driver/guide] has been thoroughly professional throughout the tour. He has a very broad range of local knowledge on flora and fauna, able to show us examples seemingly at will and engaged in conversation on a range of topics – history, politics and religion – without being judgemental or dogmatic. Driving was always efficient, even when faced with particularly bad roads. Overall very happy with him.

Mount Lavinia Hotel, Mount Lavinia: Room let down by bathroom. Views stunning, limited wine by the glass. Very good and reasonable spa.

Ceylon Tea Trails Norwood, Dickoya: Pretty much faultless. Staff attentive and supportive, packed lunch perfect at short notice.

Heritance Kandalama, Kandalama: Very busy in comparison to other hotels – felt somewhat noisy and less peaceful. Decent and pricey packed lunch, spa expensive.

Villa Bentota, Bentota: Great place to unwind at the end of holiday. Staff very attentive.

Tea Factory: First class tour. Very informative and fun.

Dambulla Cave Temple: Great visit.

Sigiriya Rock: Brilliant. Went on a public holiday, so very busy – despite that, brilliant. Good guide.

Minneriya Safari: Excellent. Well-timed.

Polonnaruwa: Very interesting but very hot. Poor toilet facilities. Good museum.

-RS – Auckland, New Zealand

 
August 12, 2013 : Sumith [driver/guide] is excellent. He is knowledgeable with destinations, points of interest and general information. He’s flexible, willing to go out of his way to accommodate our needs and does anything to make our trip pleasant. His vehicle and driving skills are excellent. We are very happy with his services and would gladly recommend him to other travellers.

Minneriya Safari: One of the highlights of our trip.

Galle Fort: A wonderful place to visit. Nice to see such a well-preserved historical site.

-BA – Singapore

 
August 12, 2013 : Wicky is a good driver/guide.

CASA Colombo, Colombo: Lighting is too dim.

Ceylon Tea Trails Tientsin, Dickoya: Wonderful experience – staff are excellent.

-JS – Singapore

 
August 12, 2013 : Sarath [driver/guide] was very attentive, courteous, obliging and protective. He is a careful driver and was very positive, helpful and caring throughout, always concerned about our well-being.

The Wallawwa, Kotugoda: Excellent hotel. Staff very friendly and helpful.

Queens Hotel, Kandy: Food and service was not up to standard. Interesting from a historical perspective. Very noisy.

Heritance Tea Factory, Kandapola: Excellent, unique.

Cinnamon Wild, Yala: Very interesting, lots of animals. Night infrared safari is expensive and not good viewing.

Galle Face Hotel, Colombo: Expensive, average food. Charged for wifi.

-KM

 
August 11, 2013 : Naren [consultant] was able to answer any questions and provide quotes very quickly. Very comfortable, smooth driving in Nalim’s [driver/guide] pristine van. He was calm, friendly, informative and fun.

Goldi Sands, Negombo: Good pool and breakfast. No wifi in rooms, quite large gaps around doors onto balcony. Some mosquitos.

Kalus Hideaway, Uda Walawe: In a huge separate cottage in the garden – beautiful airy room, large gaps around French windows so lots of mosquitos. More luxurious than we expected.

Zion View, Ella: Great food, amazing views, friendly host.

Chaaya Village, Habarana: Lovely pool and surroundings. Very good food, efficient staff. ‘Army camp’ feel, rooms good inside.

Chaaya Blu, Uppuveli: Generally good. Food and restaurant staff not as good as Chaaya Village. Hideous live music!

Heritance Kandalama, Kandalama: Amazing architecture, views and food.

Mulkirigola: Beautiful and quiet cave temples. Lovely views, cheap entry.

Uda Walawe National Park: Well-organised, not too invasive – thoroughly enjoyed the visit.

Train journey: Beautiful. Excellent seats at the front of the observation car.

Minneriya National Park: Pricey and excellent.

Sigiriya: Impressive but expensive.

Marble beach: Beautiful, quiet bay with clear water.

Marble beach: Beautiful, quiet bay with clear water.

Aukana Buddha: Stunning.

-DM

 
August 11, 2013 : Samarakoon [driver/guide] was excellent – he was always polite, helpful and punctual. He gave good advice and was a safe driver. Excellent general knowledge of Sri Lanka, nothing was too much trouble. We cannot praise him enough; he is a credit to Red Dot and we recommend him to anybody. We missed him as soon as our tour ended.

Jetwing Vil Uyana, Sigiriya: Good all-round experience. Excellent service.

Ellerton, Kandy: Food choice good, very helpful staff.

Kelburne Mountain View Cottages, Haputale: Exceptionally helpful staff.

Cinnamon Wild, Yala: Staff helpful and on-hand. Buffet food.

Aditya, Rathgama: Staff could not do enough for us. Exceptional food!

Minneriya Safari: Good driver.

Yala safaris: Very good driver, as good as a tracker!

Sigiriya Rock: Good guide, very informative.

Pinnawala Elephant Orphanage: Disappointed that it was turned into a type of zoo – would not recommend.

Dambulla Cave Temple: Our driver was very informative and knowledgeable.

Temple of the Tooth: As above.

-DC – UK

 
August 10, 2013 : Ayanthi [consultant] provided us with a very well-planned schedule. Our driver/guide has an excellent knowledge of locations, hotels and all sites visited. He is very polite and has an excellent working attitude, providing great information ahead of our arrival at destinations. I’m very impressed!

Colombo City Hotel, Colombo: Rooms a bit old, A/C not working.

Chaaya Village, Habarana: Five stars!

St Lachlan Hotel, Negombo: An excellent hotel.

-DL – Singapore

 
August 10, 2013 : In general a very good trip. We expressed a wish to spend the minimum time possible in the car and, towards the end, we felt some locations were poorly chosen as they resulted in long travel days. Our driver/guide was a very pleasant man who shared a lot of interesting information about his country with us. He provided a fantastic service in catering for our children of a wide age-range. He was always flexible and suggested very good excursions. We tasted many fruits with him and learned how they were used. He was very helpful upon arrival at each hotel and we would not hesitate to recommend him to family and friends.

Jetwing Beach, Negombo: Fantastic stay.

Chaaya Village, Habarana: Bar staff very helpful and friendly, enjoyed evening entertainment. Asked for adjoining/connected rooms but were put in separate blocks.

Chaaya Blu, Uppuveli: Hotel generally okay, although food often cold and not cooked to order. Plenty of staff, no one keen to keep beach clean. Needs more attention to beach and service to get to the standard of other hotels.

Cinnamon Citadel, Kandy: Fabulous views from balcony. Good food, buffet and a la carte. Good evening entertainment, excellent cocktails.

Ceilao Villas Colombo: Excellent choice. Good caring staff, fabulous BBQ.

The Wallawwa, Kotugoda: Disappointing arrival – driver left to unload our bags. Fantastic food, waiters defensive when queries raised. Beautiful setting, very tranquil and relaxing.

Elephant Ride: Fantastic.

Minneriya Safari: Fantastic.

Sigiriya: Excellent.

Dambulla Cave Temple: Excellent.

Village tour: Really fantastic.

Pigeon Island: Great.

White-water rafting: Brilliant.

-JB – Leeds, UK

 
August 10, 2013 : Good information provided by Dirk [consultant] on which sites to visit – liked that he asked for preferences first, i.e. wildlife, luxury etc. Quick response to emails, efficient booking and payment process. Need more guidance on how far in advance to book first choice hotels – did not realise it would be so busy three months prior! Sunarath [driver/guide] is a very safe driver. He was always punctual, kept the car clean and we enjoyed the knowledge he provided us about birds and trees.

Jetwing Lagoon, Negombo: Very good food, good value for money. Beds a bit uncomfortable, rooms need mosquito nets. Quite noisy with airport arrival/departures late-night/early morning.

Cinnamon Lodge, Habarana: Good resort-style hotel, friendly staff but slow service. Two twin beds together is not really a double! Shower old, bathroom amenities poor.

Ceylon Tea Trails Tientsin, Dickoya: Excellent – wonderful place, should recommend to all guests. Loved it , highlight of the trip. Great décor and service, bad access road.

Frangipani Tree, Thalpe: Nice with friendly staff. Needs more finesse – no in-room tea/coffee, no bathroom amenities.

Sigiriya: Excellent – a must-see. Very good guide with the right balance of enthusiasm and information. Should warn guests more about the level of fitness needed – I found it quite demanding.

Minneriya National Park: Elephants were amazing – good to see them as a gathering. Too many jeeps allowed though, very crowed and lots of fumes.

Pinnawela Elephant Orphanage: Very nice. Good to visit and see baby elephants up-close.

Kandy: Not so interesting – okay for a drive through but not a long stop.

Galle: Excellent – amazing history, clean and quiet.

Spice Garden: Very good and worthwhile seeing.

-SS – Singapore

 
August 08, 2013 : We told Lukmanie [consultant] what type of people we are and what kind of holiday we wanted. She listened carefully and put together an itinerary and accommodation that was just right. Jamaldeen [driver/guide] is a real professional. He was always waiting for us with everything prepared (including bottled water) and seemed to know everyone in Sri Lanka, which made things easier for us. He has a dry sense of humour and natural reserve. Eric [driver/guide] spoke better English, was less reserved and is not such a good driver.

Villa Araliya, Negombo: Better than we expected – a lovely place. Food very good, great pool.

Galkadawala, Habarana: Manli’s ecolodge was our favourite place – she and her team made us so welcome. Location by lake and wildlife made it unforgettable. Food first-class.

Borderlands, Kitulgala: Well-managed activity centre. Lovely greeting, excellent instructor, marvellous tents – a real novelty. One evening cut short for showing of a loud children’s film at 9:30pm.

Slightly Chilled Yellow House, Dalhousie: Food unexpectedly good. Novelty drinking beer from a tea pot. Lovely owners. Great views from dining room, dirty windows.

Kalus Hideaway, Uda Walawe: Hotel and grounds fantastic. Well-managed, keen interest in wildlife. Excellent food and service.

Rainforest Eco Lodge, Deniyaya: Magical place, wonderful location. Don’t think it had the right management in place – all seemed too process-driven. Staff lack enthusiasm, too many contributing too little to our stay. Wildlife guides very good.

Hibiscus Villa, Unawatuna: Just been refurbished, lovely place to stay. Owner and family very welcoming.

Sea Lotus Park, Trinco: Got upgraded to a deluxe room – superb. Great location. Sri Lankan food great, Western food unimpressive.

Elephant ride, Habarana Lake: Best elephant ride location we saw. Really appreciated having someone take our photos for a small fee.

White water rafting: Great fun – well-managed.

Hill Country train ride: Brilliant.

Uda Walawe National Park (Safari): Great vehicle, very comfortable.

Bird-watching and jungle trek, Sinharaja: Very good and knowledgeable guide. Treks a bit short.

-AW – UK

 
August 07, 2013 : Very professional and helpful staff. Our driver/guide was always on time and helpful, showing us extra sites not in the original itinerary.

Ravanas Secret, Ella: Had an amazing time. Staff so nice, food excellent.

Galkadawala, Habarana: Beautiful hotel. Food excellent, staff nice and helpful. Had some animals in our room on the first day.

Jungle Beach, Kuchchaveli: Excellent service, rooms very comfortable, clean and beautiful.

Sigiriya: Great guide, very satisfying to climb up.

Minneriya National Park: Great guide. Got to see elephants very close up.

Polonnaruwa: Was interesting.

-BF – Montreal, Canada

 
August 06, 2013 : Roy was great – helped to make it a very enjoyable holiday. Highly recommend him to anyone. We felt comfortable and at ease at all times.

Palpatha, Wilpattu: Great service.

Cinnamon Lodge, Habarana: Noisy air-con in room.

Nilaveli Beach Hotel, Nilaveli: Room basic but okay. Photos on website better than reality – not quite the most beautiful beach hotel on the island!

Ellerton, Kandy: Outstanding! Might be a little cramped when fully booked.

Galle Face Regency, Colombo: Rather tired, part way through a renovation programme.

Wilpattu Safari: Four hours was too long.

Minneriya Safari: Greta fun, saw loads of elephants close up!

Polonnaruwa: Very hot but interesting.

Sigiriya: Great.

Botanical Gardens: Great.

Temple of the Tooth: Too busy as before festival.

-YF, UK

 
August 05, 2013 : Overall the booking process was very good. We have travelled in other countries with various driver/guides but Ram is far and away the best we’ve ever had. Ram was flexible and made appropriate suggestions when requested. He drove safely, maintaining a cool head at all times. Ram was always punctual, well-presented, happy and enthusiastic and the car was clean and comfortable.

CASA Colombo, Colombo: Good butler.

Heritance Kandalama, Kandalama: Tired and dated in places. Design and location unique and fantastic. Lots of large tour parties there.

The Kandy House, Kandy: Building is exceptional, layout very good. Lovely styling, big mosquito problem.

Warwick Gardens, Ambewela: Our favourite hotel for location and styling. Enjoyed communal dining, lack of internet. Intermittent hot water.

Jetwing Lighthouse, Galle: Suited to large tour parties – attention to detail not of Boutique hotel standard. Furnishings need updating.

The Wallawwa, Kotugoda: Good location for the airport.

-RA – London, UK

 
August 05, 2013 : Very efficient booking process. Sarath [driver/guide] was very helpful, informative, knowledgeable and intuitive to our needs. He had a great sense of humour and a genuine interest in our enjoyment of the trip, even buying us fruits to try. He was always available if required. He had to cope with some difficult roads and did very well.

The Wallawwa, Kotugoda: Good to relax here for a few days after a long flight. Lots of mosquitos, good massages.

Jetwing Vil Uyana, Sigiriya: Exceeded expectations. Loved the location and the abundance of wildlife on our doorstep.

Villa Rosa, Kandy: Enjoyed quiet location outside busy Kandy. Road to villa not easy. Food excellent, room a bit dated.

Ceylon Tea Trails Castlereagh, Dickoya: Exceeded expectations on every level. Relaxed and informal service, still with a high degree of excellence. Amazing location.

Excursions: All activities in itinerary were excellent and very enjoyable.

-MF – UK

 
August 05, 2013 : Good service, slight delay in responses but always polite and friendly.

Jetwing Vil Uyana, Sigiriya: Beautiful, unique setting. Good starting point for our honeymoon.

Clove Villa, Kandy: Excellent, personalised service.

Ceylon Tea Trails Summerville, Dickoya: Perfect in every way.

The Wallawwa, Kotugoda: Good stopover for flying out the next day.

Sigiriya: Well-planned.

Dambulla Cave Temple: Enjoyable but fairly swift.

Botanical Gardens: Beautiful.

-HM – UK

 
August 04, 2013 :  

Palpatha, Wilpattu: Very good for Wilpattu safari.

Sigiriya: Very interesting historical site – fantastic views at the top.

Minneriya Safari: Fantastic for elephants.

Elephant Safari: Great fun for the kids.

Village tour: As above.

Wilpattu Safari: Excellent – had a very good tracker and driver – saw a leopard!

-SF – Singapore

 
August 04, 2013 : Dirk [consultant] was very helpful – answered all questions very promptly. Chrishan [driver/guide] was fantastic. Very knowledgeable, an excellent driver, polite, considerate, helpful. Red Dot could not hope for a better ambassador for their company. Worth every penny!

St Lachlan Hotel, Negombo: Expensive food. Very good location near airport.

Mud House, Anamaduwa: Profile didn’t reflect excellent activities available.

Jungle Beach, Kuchchaveli: Much smarter than we were expecting. Food far too expensive.

Cinnamon Lodge, Habarana: General surroundings (pool and garden) are excellent.

Cinnamon Citadel, Kandy: Very nice rooms, too noisy. Music from bar can be heard in rooms at night.

Weir House, Ulapane: Big garden, so steep almost unusable.

Ceilao Villas Colombo: Expecting use of whole villa, not just two rooms.

Yala Safari: Excellent – good driver.

-CC – Bristol, UK

 
August 03, 2013 : All problems encountered were sorted. Not sure the programme exactly reflected our desire to have contact with Sri Lankan people and culture – perhaps we did not make this clear enough. We enjoyed our time with Wicky [driver/guide].

The Wallawwa, Kotugoda: Excellent all round.

Ulagalla Resort, Anuradhapura: Fabulous setting, amazing facilities. Lack of atmosphere. Staff caring and attentive.

Heritance Tea Factory, Kandapola: People and experience were excellent – made up for the necessary compromises in space and food quality.

Buckingham Place, Rekawa: Fantastic and amazing! All around brilliant, would have stayed longer.

Galle Face Regency, Colombo: Terrible in comparison to the quality of every other hotel. Shabby, dated, oversized, poorly maintained.

CASA Colombo, Colombo: Excellent! Recommend this hotel highly.

Minneriya Safari: Excellent.

-RA

 
August 02, 2013 : Ayanthi [consultant] provided us with an overall excellent service during the booking process. Namunu [driver/guide] was wonderful! Way above what we expected. He did so many extra things for us – we only learned on the last day that he had been providing bottles of water for us every day at his own expense! He is a gem and a delight, responsible for making our holiday such a happy, special one.

St Lachlan Hotel, Negombo: Ideal for first night – close to airport, comfortable and clean.

Heritance Kandalama, Kandalama: Great experience – fabulous! Somewhat isolated, a great base to explore the surrounding countryside. Food amazing!

Chaaya Village, Habarana: Lovely setting.

Villa Rosa, Kandy: Rooms varied – some excellent, others lacked facilities. Leaking toilet not fixed when we reported it.

St Andrews Hotel, Nuwara Eliya: A bit disappointing. Food average. Bar and reception staff great, dining room staff consistently indifferent.

Priyankara Hotel,Tissamaharama: Great setting, clean and comfortable. Food average. Reception staff good, restaurant staff indifferent.

Palace Mirissa, Mirissa: Dated and dirty, food terrible. Dangerously poor lighting, awful room.

Paradise Beach Club, Mirissa: Fabulous! A perfect place to relax. Thank you to Red Dot and Namunu for getting us here so quickly and without expense – excellent customer service.

Fort Printers, Galle Fort: Rooms in the new section are great. Everything was terrific.

Sigiriya: Great, but more physically exhausting than anticipated.

Dambulla Cave Temple: Quite moving.

Polonnaruwa: Fascinating.

Minneriya: The best!

Anuradhapura: Terrific.

Temple of the Tooth: Terrific.

Royal Botanical Gardens: Lovely – well-maintained and peaceful.

Train journey: Wonderful.

Yala National Park: Good.

Village tour: Fantastic! Don’t change a thing. Lovely people.

Tea Plantation: Good. Pity we were there on a Saturday when no activities were available.

Bundara National Park: Wonderful – incredible in the morning.

-EA – Sydney, Australia

 
August 01, 2013 : Shane [driver/guide] has been excellent throughout the whole trip – best driver and guide we could have wished for. Vehicle wasn’t equipped for off-road trip – should have been an SUV.

Mandira Dickoya Bungalow, Dickoya: Bathroom was very old.

Yala National Park: Really good.

Adam’s Peak: Most beautiful place in Sri Lanka.

Temple of the Tooth: Nice.

-FG – Denmark

 
August 01, 2013 : I spoke to Lahiru [consultant] on the phone to clarify some of my booking concerns and the response was concise and efficient. Richard [driver/guide] was truly fantastic. His ‘insider-knowledge’ of his country and his pride in it shone through and he was wonderful with our children. He ate with us on some occasions and has become a good friend. His driving, even on the most challenging of roads, was safe – we felt comfortable at all times. I wholeheartedly recommend him to anyone.

Khomba House, Alankuda Beach: Lovely location, little to do in the region out of season. Lovely accommodation, very tranquil. Sisira and his family were wonderful hosts, food delicious. Neighbouring resort, billed as a place to eat/drink/swim, we found unwelcoming and pool was dirty.

Kassapa Lions Rock, Didgampathaha: Room basic, small and clean. Lovely location, excellent buffets, staff polite, helpful and welcoming. Our boys loved exploring the gardens and discovering all the wildlife there! Lovely swimming pool.

Clove Villa, Kandy: Beautiful room and bathroom – spacious and clean, tasteful décor. Quite a way out of Kandy, busy area. Pool was tiny! Staff welcoming, though hovered whilst you ate.

Melheim Resort, Haputale: Stunning views, lovely room and balcony. Pool freezing! Alcohol very expensive, food good though limited. Beautiful location.

Hibiscus Garden, Tissamaharama: Clean, small accommodation. Pool lovely and well-utilised. Fantastic location for Yala. Food poor – very limited buffet. We ate out the following night at Yala Resort, which was excellent.

Coco Bay, Unawatuna: Simply stunning. Had been booked in Unawatuna Bay Resort but was under construction – Donovan [consultant] had us in Coco Bay within the hour, excellent service from Red Dot. Coco Bay is wonderful in every way – fantastic food, incredible room, lovely beach.

Ceilao Villas Colombo: Had been booked into Lake Lodge – was dreadful. Donovan was again excellent and found us a lovely room here – spacious, clean and welcoming. A great end to our tour.

Sigiriya: Fabulous! Not for the faint-hearted/those scared of heights. Worth it for the view!

Polonnaruwa: Museum and all the sites were fantastic, especially the giant lying Buddha. Wonderful!

Temple of the Tooth: Busy and interesting – fabulous!

Kandy Dance Shows: Good hour’s entertainment – well worth it, our boys loved the fire waking and eating!

Galle Fort: Worth seeing. Rest of Galle doesn’t hold many attractions.

Cricket: One day international at Colombo – fantastic!

-KK – UAE

 
July 30, 2013 : Aravinda [driver/guide] has been fantastic, arranging things for us which added to our experience of Sri Lanka. He loves his country and wanted to show us as much as possible. He could not have done more and I would recommend him to anyone.

Unawatuna Beach Resort, Unawatuna: Just arrived to a building site. I suggested the hotel, but was not informed that it was under-going renovations.

-CK – Leicester, UK

 
July 30, 2013 : Lahiru [consultant] did a good job of synthesising our Sri Lankan trip into three weeks. Picked spots which interested us and accommodation we were comfortable in. Labrooy [driver/guide] was excellent – we couldn’t have asked for better! He knew a lot about birds and was an excellent spotter.

Mud House, Anamaduwa: Turned out to be a highlight! Could relax table service a bit. Great authentic introductions to a Sri Lanka of yesterday.

Ulagalla Resort, Anuradhapura: Great for spotting birds from the private deck.

Victoria Golf Chalets, Kandy: Loved this placed – best Sri Lankan meal we had!

Kelburne Mountain View Cottages, Haputale: What a view! A chance to see how life was for plantation managers.

Priyankara Hotel,Tissamaharama: Accommodation ‘low point’ – like a hotel anywhere in the world and the food was the same.

-MW

 
July 29, 2013 : Upul [driver/guide] was an excellent chauffer. He was very willing to do exactly what we wanted to do and helpful in suggesting good stops in addition to our excursions.

The Wallawwa, Kotugoda: Excellent quality hotel. We enjoyed the curries and the lovely personal touches in the room.

Mandira Dickoya Bungalow, Dickoya: Owner and staff were most obliging, made our stay very relaxing. Really enjoyed their hospitality and eagerness to please. Rooms and bathrooms becoming a bit dated.

Cinnamon Citadel, Kandy: Lovely setting, fine views over the river. Enjoyed the swimming pool, bar area and outdoor dining area.

Cinnamon Lodge, Habarana: Fantastic hotel with its own troupe of entertaining monkeys and plenty of other wildlife.

Jungle Beach, Kuchchaveli: Amazing hotel. Access from beach lodges directly onto the sand, very private rooms. Restaurant staff wonderful, best food we had – nice to have an alternative to buffet and excellent choices each night. Room service erratic, not really an issue. Be prepared for some unwanted wildlife in the room! Prices of drinks and lunch considerably higher than at other hotels.

Brook Boutique Hotel, Melsiripura: A remarkable hotel. Beautiful, peaceful setting, amazing views over plantation with mountains behind. Outstanding service. New villa private with lovely plunge pool/Jacuzzi.

White-water rafting: Great fun but confusion over booking.

Tea Factory: Very interesting.

Train journey – Hatton – Kandy: Again confusion over booking, easily sorted by our driver.

Minneriya Safari: Outstanding excursion.

Sigiriya: Another highlight. Even impressed our teenage children who were a little reluctant at first.

Elephant Ride: Great experience. Elephant seemed trustworthy, well-trained and well-cared for.

-W – UK

 
July 27, 2013 : Very efficient booking process – Dilhari [consultant] was helpful throughout. Her speed of response was particularly excellent. Irshad [driver/guide] was great. Very efficient and helpful, took care of us at all times. Solved any problems that came up very quickly.

St Lachlan Hotel, Negombo: An excellent hotel for our group. Big problem was the swimming pool – very sharp tiles resulting in lots of cuts.

Sigiriya Village, Sigiriya: A lovely hotel – excellent food!

Victoria Golf Chalets, Kandy: A very nice place to stay.

Citrus, Hikkaduwa: Rooms a little tired, in need of refurbishment. Shower poor, lack of hot water.

Palm Beach Hotel, Mt. Lavinia: Lovely place to end our trip.

Sigiriya: A good excursion.

Pinnawela Elephant Orphanage: Some concern about the welfare of elephants, nice to see them at the river.

Galle Fort: Definitely worth seeing.

Temple of the Tooth: Something different, worth seeing.

Cultural Show: As above.

-AE – London, UK

 
July 27, 2013 : Your company was recommended to us by friends and I would certainly recommend to others. Booking was very easy and efficient.

Prabath [driver/guide] was a gentle, patient driver who looked after us throughout the entire trip. He ensured that we experienced unique Sri Lankan moments and were appreciated this thoughtfulness.

-NS – Hong Kong

 
July 27, 2013 : Communication with Naren [consultant] was good, with prompt replies. Naren was very good at providing information on different locations and asking good questions to get clarification of what I wanted from my trip. Shane [driver/guide] acted as a caring and protective older brother, although he is younger than me. He was attentive, entertaining on the drives and nothing was too much trouble for him. It was great to have a driver who anticipated so many extra comforts for the trip.

Ayubowan Guesthouse, Negombo: Great wildlife in the garden, nice pool.

Palpatha, Wilpattu: Even the breakfast and lunch sent on safari was wonderful, worked their meals around our plans. Lovely setting. Military training and temple start at 6am – may be a drawback if you’re not an early riser!

Green Paradise, Dambulla: Not much to see at the hotel and nowhere to walk. First night buffet okay, other meals tasteless and slow to arrive.

Halketha, Mathugama: Beautiful location and room. Place is magically set, attention paid to every detail. Isolated but absolutely wonderful.

Fort Bliss, Galle Fort: Very convenient. Very nice and helpful staff.

Wilpattu National Park: Did a full day and an evening safari – all were great.

Polonnaruwa: Great.

Sigiriya Rock: Worth the climb. Beautiful setting.

Dambulla Cave Temples: Very nice.

Minneriya National Park: Good sized herds of elephants. Nice, relaxed safari.

-DN

 
July 26, 2013 : Website was really easy to navigate – information about hotels made it very easy to chose accommodation which we felt was right for us. Ranjith [driver/guide] was always happy and gave us options for sightseeing, as well as being happy to take us to places he had not previously visited.

The Wallawwa, Kotugoda: Great start to our holiday – relaxed and comfortable, wonderful after a long journey.

Ellerton, Kandy: Much further than anticipated from Kandy, views and countryside were spectacular. Service and guest information was excellent for a guest house.

Cinnamon Lodge, Habarana: Rooms very tired but clean. Grounds and organic garden, pool and activities offered made it an enjoyable stay. All staff extremely helpful and friendly.

Uga Bay, Pasekudah: Lots of potential. Fantastic views and location, food average. Service below-par – too many junior staff with limited senior staff supervising. Internet access poor. Rooms superb.

Coco Tangalla: No information on arrival about guesthouse services. Abysmal wifi. Not enough hot water for two showers (two people). Comfortable lounge, dining and pool areas.

Deco on 44, Galle Fort: Well-located in the fort. Rooms could do with better lighting. Overall very good.

Dambulla Cave Temple: Good excursion.

Sigiriya: Good – Ranjith organised a very knowledgeable guide for us.

Polonnaruwa: A very long, hot day.

Handungoda Tea Factory: Great tea estate easiy reached from the south coast – well worth a visit.

-RF – Australia

 
July 26, 2013 : Suma [driver/guide] was outstanding. He was very helpful, punctual, reliable and always accommodating. We enjoyed his company and the information he gave us. It was very apparent he could not do enough for us and we really appreciated it – we found the trip relaxing because of Suma, despite being in Sri Lanka to check out areas for a pending sports tour.

Mount Lavinia Hotel, Mount Lavinia: Excellent.

Cricket match: Real highlight!

Temple of the Tooth: Extremely busy, appreciated the experience.

-KB – Sheffield, UK

 
July 22, 2013 : Gamini [driver/guide] has been a perfect guide and very safe driver. We would recommend him to all our friends coming to Sri Lanka. He was the best – no criticism!
All the hotels were very satisfactory.

Scuba diving: Very nice.

Safari: Very good.

Sigirya: Very interesting.

Dambulla Cave Temple: Very interesting.

Anuradhapura: Very interesting.

Cultural Dance: Amusing.

Tea Trails: Very good explanation.

-GS – Belgium

 
July 22, 2013 :  

Jetwing Beach, Negombo: Good room upgrade.

Heritance Kandalama, Kandalama: Very good food.

Mahaweli Reach, Kandy: Good hotel. Poor, expensive food.

Rafters Retreat, Kitulgala: Nice hosts, good food.

Grand Uda Walawe Safari Resort: Dark rooms.

Sigiriya: Awesome. Good commentary from Tissa [driver/guide].

Temple of the Tooth: My favourite. Quite spiritual. Again excellent guide from Tissa.

Cultural Show (Kandy): Okay. Too long.

White-water rafting: Exhilarating. Good guides.

Uda Walawe Safari: Very good.

-PC – Glasgow, UK

 
July 19, 2013 : Dirk [consultant] was great at accommodating us. Booking process was easy and efficient. Seelan [driver/guide] was fantastic! Very friendly and supportive. He was willing to assist with every request and went above and beyond his role.

Citrus, Hikkaduwa: Hotel was okay. Price and location were good. Number of facilities in the room didn’t work. Service was slow/absent, food okay. Staff helped with extra laundry request which was good.

Mount Lavinia Hotel, Mount Lavinia: Great hotel. Staff nice and helpful, good facilities. Little out of Colombo but not too bad. Very happy here!

Boat ride: Good – boys enjoyed it.

Cricket games: All were of a good standard. Facilities okay.

-BT – Australia

 
July 19, 2013 : Lahiru [driver/guide] was an excellent driver! He took care of us very well and accommodated all our needs.

Jetwing Vil Uyana, Sigiriya: Menu in restaurant was too large to do one dish well.

Ellerton, Kandy: Our room had a large plant (air-con/generator) outside which was noisy. Bathroom a little dark. Bath would be a nice addition.

Ceylon Tea Trails Norwood, Dickoya: Wonderful food. Friendly and welcoming staff, particularly the manager.

Ceylon Tea Trails Tientsin, Dickoya: Food also excellent. Bungalow felt a little more formal.

Cinnamon Wild, Yala: Buffet a little hit and miss, staff less attentive in restaurant. House wine poor.

Excursions: We thoroughly enjoyed all our excursions and our guides were very knowledgeable.

-RS – UK

 
July 18, 2013 : Wiji [driver/guide] was very pleasant and sincere and very helpful.

Citrus, Hikkaduwa: Would not recommend.

Rafters Retreat, Kitulgala: Nice experience.

Victoria, Thalpe: Fantastic.

Mount Lavinia Hotel, Mount Lavinia: Excellent hotel and food.

White-water rafting: Excellent.

-NH

 
July 18, 2013 : Initially contacted Red Dot via email, replies were quick and efficient. When consultant changed, however, prices jumped! Resolved by Red Dot. Prashan [driver/guide] was absolutely fantastic. Nothing was too much trouble and he added extra excursions to make our trip even more memorable. Cannot recommend him highly enough.

White-water rafting: Enjoyed by all.

Pinnawela Elephant Orphanage: Again, enjoyed by all. Excellent.

-JM – Plymouth, UK

 
July 18, 2013 : Dilhari [consultant] was keen to ensure we had a number of options to consider. She was easy to deal with and very prompt in dealing with queries raised. Elmo [driver/guide] was incredibly friendly, helpful and ensured we had a memorable and enjoyable stay. Car was comfortable and spacious and his knowledge is first class. Full marks, could not have wished for anyone better!

-MR – Devon, UK

 
July 17, 2013 : Ayanthi [consultant] was so helpful. She answered all our questions and customised the trip to us. Ashok [driver/guide] was knowledgeable, friendly and helpful. It is obvious that he loves his country and showing it to others.

Amangalla, Galle: Loved the vibe of the hotel.

Whale-watching, Mirissa: Okay – didn’t see many whales. Not worth time and effort.

-DC

 
July 17, 2013 : No air-con in the back of the vehicle – quite hot! Suma [driver/guide] had pretty good English.

Turtle Hatchery: Very interesting.

Sigiriya: Super.

Elephant ride: Super.

Temple of the Tooth: Super.

-BD – Dubai, UAE

 
July 16, 2013 : Booking generally fine. Confusion when we arrived as Red Dot had not confirmed details with our driver, leading to problems at the start of the trip.

Ram [driver/guide] was fantastic! Absolutely brilliant in every way. He went out of his way to explain everything to us and his personality and manner were just lovely – he has a wonderful sense of humour! He was always attentive and we felt very safe with him. He was more than our driver/guide and helped to make the trip very special – we really appreciated his hard work in showing us the beautiful country that is Sri Lanka! If we use Red Dot again we would be sure to ask for Ram to be our guide.

Tea Plantation: Explained a great deal to us and gave us a feel for the tea industry.

Temple of the Tooth, Kandy: Very informative.

-LH – London, UK

 
July 16, 2013 : Shane [driver/guide] was helpful and nice.

Chaaya Village, Habarana: Okay.

Jims Farm Villas, Matale: Very nice – calm and peaceful. Food excellent, very service-minded staff.

-DM

 
July 15, 2013 : Ananda [driver/guide] was exceptional! Very friendly, punctual and went out of his way to make our holiday special. Car always clean. Ananda always prepared us for each destination and we can’t thank him enough.

The Wallawwa, Kotugoda: Perfect for a late flight arrival into Colombo airport.

Heritance Kandalama, Kandalama: Complimentary upgrade on second night very much appreciated. Access road needs upgrading.

Cinnamon Citadel, Kandy: Lobby area fantastic. Poor shower pressure.

Melheim Resort, Haputale: Great view! Wish we could have stayed longer.

Cinnamon Wild, Yala: Felt like we were really on safari in the jungle – a very memorable experience and hotel.

Frangipani Tree, Thalpe: Complimentary upgrade made our stay! Management and staff very attentive and helpful. Food fantastic, truly amazing pool. An incredibly memorable stay!

Yala Safari: We did two. First was fantastic. Second we had a spotter we didn’t ask for who expected a tip and added no value.

Minneriya Safari: Amazing! Our favourite safari.

Sigiriya: Loved it. Great walk up.

Polonnaruwa: Glad we added this on.

Dambulla Cave Temple: Good.

-KW – Australia

 
July 14, 2013 : All of our questions were answered fully and efficiently. Seelan [driver/guide] ‘made’ our holiday. His company was most enjoyable throughout and he was faultlessly efficient. His knowledge of Sri Lanka never failed to impress – he was able to answer all of our questions, however diverse – and was an invaluable advisor and guide. His kindness was appreciated by all – our holiday would have been far less successful without him.

Mount Lavinia Hotel, Mount Lavinia: Comfortable hotel. Very good food, great service. Good place to start the trip.

Heritance Kandalama, Kandalama: Like living in a work of art. Well worth the effort of getting here. Food and service first class.

Cinnamon Lodge, Habarana: Not in the same league as those above – dependable but not outstanding. Staff were the salvation!

The Kandy House, Kandy: Far exceed expectations! Faultless in every respect.

Heritance Tea Factory, Kandapola: Conversion from tea factory to hotel works very well. Restaurant is chaotic and some areas of the hotel do not work for the number of guests visiting.

-B – UK

 
July 14, 2013 : We had never used a tour company before, instead always arranging our trips independently. I was pleasantly surprised by the efficiency and professional way in which Red Dot responded to my inquiry. Suggestions were made, options given and the price was very competitive. It was slightly more expensive but in the end I felt safe knowing that Red Dot were clear on what we wanted and knew what they were doing. Jamal [driver/guide] was a warm and friendly man with whom we felt safe, particularly on the roads as he was a very cautious driver. He was pleasant company – whilst not intrusive he was always happy to offer assistance, advice and information. He is a very worthy member of your team and made our time in Sri Lanka enjoyable.

St Lachlan Hotel, Negombo: Lovely introduction to Sri Lanka!

Chaaya Village, Habarana: Amazing food, lovely hotel and grounds. Very restful after a number of busy days visiting temples.

Clove Villa, Kandy: A delight – like a home. Staff delightful.

Galle Fort Hotel, Galle Fort: What a treat! Amazing hotel, felt very lucky staying there.

White Walk, Unawatuna: Staff pleasant and accommodating, rooms not cleaned or serviced throughout our stay. Some attention needed to grounds and buildings.

Clove Villa, Kandy: Fabulous end to our time in Sri Lanka – we fell in love with the place and were sad to leave.

Sigiriya: Highly recommended.

Dambulla Cave Temple: Amazing, sadly a bit touristy.

Polonnaruwa: Incredible.

Kandy: Highly over-rated. Not recommended.

Unawatuna: Great beach place to chill and relax in a casual setting.

-LS – Australia

 
July 12, 2013 : Some of the estimated driving times in our itinerary between destinations were incorrect.

Wild Grass Nature Resort, Sigiriya: Fabulous!

Theva Residency, Kandy: Pebbles in shower.

Hill Club, Nuwara Eliya: Staff on reception surly and disinterested, insisted on only good comments in their guest book. Didn’t let the driver in the hotel – didn’t like this!

Adam’s Peak: Stunning sunrise. Disappointed with how commercial it was.

-MD – UK

 
July 09, 2013 : Issue with paying online – it was not possible. We were told it was possible to see whales in this season – this was not true. Priyankara is the best driver/guide ever, very nice with a deep knowledge of local history, culture and wildlife. Perfect!

Chaaya Blu, Uppuveli: This hotel was way behind the others which we stayed in.

-T - France

 
July 07, 2013 : Smooth booking process, online payment system didn’t work. Perbat [driver/guide] is excellent and definitely improved our holiday greatly.

Ranweli Holiday Village, Negombo: Great villa location. Wonderful boat ride, nice pool.

Chaaya Village, Habarana: Great grounds. Ant problem in one room.

Maalu Maalu Resort & Spa, Pasekudah: Loft room didn’t have own TV or bathroom – problem when travelling with children. Changed to adjoining rooms – much better.

Elephant ride: Great.

Minneriya: The best!

-YN

 
July 01, 2013 : Luxman was a very informative and caring driver/guide. Highly recommend him, especially as we were two females travelling alone.

Galle Face Regency, Colombo: Service was very good at reception, could be improved at breakfast and pool bar.

Cinnamon Wild, Yala: Thoroughly loved this hotel. Location and service very good. Highly recommend!

Jetwing Beach, Negombo: Lovely hotel and facilities. Reception staff friendly, good location near other bars and restaurants. Nice beach.

Yala Safari: Wonderful excursion.

-CK – UK

 
June 30, 2013 : Sarath [driver/guide] is a very safe driver, driving with care and neither too fast nor too slow. Never had a safer drover in all our travels in Asia. Very helpful and courteous.

Green Paradise, Dambulla: Beautiful layout, nice interior. Our room a little far from restaurant and pool. Two days of cold/lukewarm water. Service great, flexible staff, food not cheap. Huge pool and a baby pool. No children’s menu, dinner at 7:30. Staff willing to alter dinner time for us however which was very forthcoming!

Chaaya Blu, Uppuveli: Nice interior, great beach location. Bit rundown. Pool quite small, extra children’s pool in the shade. Staff not great, often had to ask twice for things. Buffet start at 19:30 too late for us.

Jungle Tide, Kandy: House lovely – modern, but with a colonial, ‘housey’ feel. Good bedding. Beautiful garden with flowers, lovely surroundings. Remote, windy area – house creaked a lot, noticeable at night – and quite far from Kandy. Great to have games and books. Home-cooked food adjusted for our kids, proprietors were lovely people.

Heritance Tea Factory, Kandapola: Best hotel we stayed in. Wonderful experience! Great staff, beautiful, industrial hotel. Loved tea plucking, the pony ride and the romantic dinner in the carriage. Only downside, no interconnecting room set up for our two doubles.

Master Campers, Wildlife Parks: Great experience, food was great. Menu was adjusted for the kids.

Apa Villa, Thalpe: Beautiful setting, nice layout of rooms. Pool has shallow end (great!). Food okay, room for improvement but good curries and a kids menu! Laundry came back dirty.

Mount Lavinia House, Mount Lavinia: Two –bedroom apartment was great, lovely furnishing. We were was separate from the hotel, next to the train – noisy and lonely! Breakfast okay.

Mount Lavinia Hotel, Mount Lavinia: Great hotel! Beautiful sunset. Lovely pool area with bar, loved the buffet. Rooms modern, spacious and interconnecting. Staff friendly, kids channel on TV. Very good deal for the price.

Train journey - Peradeniya to Nanuoya: Loved it!

Sigiriya: Great.

Galle Fort: Worth doing.

Yala: Good fun! Great for kids.

Polonnaruwa: Not as good as the other excursions.

-WH - Singapore

 
June 27, 2013 : A very smooth, hassle-free booking process. Thushara [driver/guide] is excellent. He was an informative, efficient and polite guide. Nothing was too much trouble for him and he was always very punctual.

The Wallawwa, Kotugoda: A fabulous quaint and quiet location. Staff were brilliant. Would stay again.

Amaya Hills, Kandy: A clean and well-run hotel. Excellent service, great location.

Pinnawala Elephant Orphanage: An interesting and enjoyable visit.

Temple of the Tooth: An amazing, calming experience.

Cultural dance show: Amazing – really enjoyed this.

Colombo walk: Very worthwhile – good insight into Colombo.

-JK – Dubai, UAE

 
June 25, 2013 : No problems with booking process, everything worked okay. We were very pleased with the support and thoughtfulness of Samara [driver/guide] and his general knowledge as well.

Green Paradise, Dambulla: Nice place. Some insects in room and power-cuts, but that was expected. Staff very friendly.

Queens Hotel, Kandy: Interesting historical building is a plus. Minor problems with shower, but that is natural enough considering the age of the building.

Ceilao Villas Colombo: Very stylish, modern and neat, with all the comforts. Location not great if you want to dine out. Staff very friendly, took great care of us. Excellent wifi connection.

-AV – Finland

 
June 24, 2013 : Booking process was easy and enjoyable. Ayanthi [consultant] quickly picked up on our interests, taste and budget, designing us the perfect itinerary. Having now completed the trip, I am amazed at just how right she got it – the hotels and route were everything we would have selected. Ananda [driver/guide] was excellent. His courtesy, compassion and assistance was better than we had hoped for. Ananda’s gift is that you only get a glimpse of the extra work he does to ensure the trip goes smoothly, eg. calling ahead to make sure activities were on time and informing the restaurants of my dietary requirements. When we had an unexpected death in the family, Ananda went out of his way to assist us in any way he could. His expertise and experience was priceless – he knew exactly how to handle all situations. Ananda made an excellent holiday truly memorable.

The Wallawwa, Kotugoda: Great first stop to unwind. Bathroom a highlight.

Jetwing Vil Uyana, Sigiriya: A little underwhelming, especially considering the price.

The Kandy House, Kandy: Even better than expected. Amazing gardens, pool and staff. Incredible room and food too!

Kelburne Mountain View Cottages, Haputale: Wonderful personal experience. Excellent staff, amazing food. Worth the journey.

Cinnamon Wild, Yala: Served a purpose (close to Yala). Typical large hotel, trying to cater to everyone and doing nothing exceptional.

Deco on 44, Galle Fort: Cute. Ideal location for exploring the fort. Good escape from the craziness!

CASA Colombo, Colombo: Quick stopover – liked what we saw! Great architecture.

Cultural Triangle: Good mix. Highlight – Sigiriya Rock.

Botanical Gardens: Beautiful.

Temple of the Tooth: Beautiful.

Train to Haputale: In hindsight, would have preferred to drive and visit a tea factory.

Yala Safari: Excellent.

-RH

 
June 20, 2013 : Naren [driver/guide] was very good at getting back to me with a quick response at all times. It was all very professional. All the accommodation was as described by Red Dot – very happy! I have been on many road trips around the world and have never felt so comfortable and safe as we did with Ram [driver/guide]. He truly added comfort and relaxation to our holiday and has great knowledge of Sri Lankan culture and wildlife. He is a very good man – wish we could take him home with us!

Melheim Resort, Haputale: We both became sick here for 24 hours – have a feeling that the soup had not been boiled properly.

Stardust Beach Hotel, Arugam Bay: Basic room but only to be expected. Bit rundown – could do with a few improvements!

Cinnamon Wild, Yala: Loved the beach chalet!

Mangrove Garden, Tangalle: Paradise! Out of season – we were the only customers. Upgraded to a villa, staff went out of their way to make us feel welcome. Loved it.

Fort Printers, Galle Fort: All excellent.

Yala Safari: Excellent. Great driver.

-LP – Dulwich, UK

 
June 11, 2013 : Roy [diver/guide] is a very safe and good driver. Friendly, efficient, polite and punctual. He knows the roads well and always checked the conditions prior departure. He’s very knowledgeable and has a good sense of humour, helping to make the long journeys enjoyable. He is very careful with children so I would recommend Roy without hesitation for families.

Pinnawala Elephant Orphanage: Average.

Temple of the Tooth: Average.

Gem Museum: Good.

Tea Factory: Good.

Spice Garden: Average.

-CCM – Dubai, UAE

 
June 06, 2013 : Bernard [driver/guide] is a very nice chap. Very polite, always had our best interests at heart. Made it through Sri Lanka without any incidents or illness – what more could you ask for?

The Wallawwa, Kotugoda: Fabulous place – peaceful, comfortable, staff attentive without being intrusive. Perfect for pre or post-flight.

Heritance Kandalama, Kandalama: Nicely positioned for Sigiriya, bit of a stretch for Polonnaruwa. Some features of hotel are a bit tired.

Ulagalla Resort, Anuradhapura: This is a destination rather than a stopover. Absolutely exquisite.

Jungle Beach, Kuchchaveli: Shame that there is no family accommodation – hotel is ideal for small families, pet deer are fantastic for kids.

Ellerton, Kandy: There was an incident at the hotel which set the staff on edge – otherwise great. Full board or half board should be an option.

Grand Uda Walawe Safari Resort: Great for a visit to Uda Walawe.

Galle Fort Hotel, Galle Fort: Fantastic atmosphere.

Mount Lavinia Hotel, Mount Lavinia: Fantastic character – bit far from city centre.

Sigiriya: Great.

Polonnaruwa: Kids got 'templed-out' – too much with Sigiriya on a hot day.

Dambulla Cave Temple: Short and sweet – kids’ favourite.

Uda Walawe National Park: Great elephants.

-BJ

 
June 05, 2013 : Shane [driver/guide] was very pleasant and put up with all our changes of plan.

Nilaveli Beach Hotel, Nilaveli: Wine poor, safe broken in room. Room service waiter argued.

Wild Grass Nature Resort, Sigiriya: Poor food, especially breakfast. Lots of ants.

Heritance Kandalama, Kandalama: Good hotel.

The Kandy House, Kandy: Excellent.

-RM

 
June 03, 2013 : We researched competitors to Red Dot as well as the option of booking all elements of our holiday direct. Not only were Red Dot competitive on price, the help from Dilhari [consultant] greatly improved our holiday. Her help planning the route and selecting hotels was excellent and quick, too. We have no hesitation in recommending Red Dot to others. Wije [driver/guide] was the consummate professional. He was courteous from the start and his quiet, assured confidence put us at ease right away. Throughout the tour he proved himself to be knowledgeable on the history, culture, geography, flora and fauna of Sri Lanka, giving insight into each excursion and sharing information as we travelled round the country. He made every effort to ensure our comfort, both in our accommodation and en route and knew many good stops for lunch. It was a delight having Wije as our guide – if we come back we will definitely ask for him again!

The Wallawwa, Kotugoda: Perfect hotel to start the holiday (close to the airport). Lovely grounds, great room. Massage was great value and a wonderful way to unwind after the flight.

Ceylon Tea Trails Castlereagh, Dickoya: Beautiful location. Conversion from tea factory gives it a unique character. Staff great – seem to enjoy giving guests a sense of old-world charm. Gardens beautiful, worth exploring. Food not great, particularly international options. Local curry and rice okay.

Cinnamon Citadel, Kandy: Great location, best buffet food of the trip. Rooms clean and comfortable, private patio nice touch. Pool lovely.

Cinnamon Lodge, Habarana: First room given not great. Staff quick to relocate us as soon as a better room became available. Pool great, grounds teaming with exotic wildlife. Food good but expensive. Tour of garden and butterfly garden was great.

Uga Bay, Pasekudah: Loved it! Never have I felt so welcome and special – we enjoyed every minute. Lovely big rooms, beautiful grounds, stunning beach. Amazingly friendly and attentive staff, tasty and generous food. Superb suggestion from Red Dot.

Brook Boutique Hotel, Melsiripura: Great little boutique hotel – a real hideaway in a huge plantation. Full of character and charm, made to feel very welcome.

Horton Plains: Views stunning, lovely walk. Great wildlife. Well worth the early start.

Train journey - Nuwara Eliya to Kandy: Unbeatable views – a lovely experience.

Temple of the Tooth: Real insight into the cultural heritage of Sri Lanka. Fascinating place to visit.

Cultural Show: Sigiriya, Polonnaruwa and Dambulla all well worth visiting to get a sense of the history of Sri Lanka. Sigiriya probably the highlight.

Safari: Great – well-organised by Wije, super guide.

-DG – London, UK

 
June 01, 2013 : Dilhari [consultant] was very efficient and responded quickly. Very helpful in recommending hotels and whether or not to book BB or HB. Red Dot were relatively more expensive than other companies we approached, but the speed and helpfulness of responses persuaded us to choose you. We got on very well with Namunu [driver/guide], who was hugely helpful and kind. Always on time and flexible with our plans. Taught us a huge amount about Sri Lanka and was keen for us to understand the culture. Loved that he is a keen photographer – very useful on safari! He was excellent and we will certainly be recommending him to others. He made our holiday wonderful.

Sigiriya Village, Sigiriya: Realistically more a 3* hotel than a 4*. Food cold, rooms clean but needed updating.

Cinnamon Lodge, Habarana: Good, solid 4*. Very prompt laundry service, breakfast and lunch good (did not eat dinner here).

98 Acres Resort, Ella: View – wow! Room and service good. Food a little bland – needs work.

Hideaway Arugambay: Room very basic, staff friendly and helpful. Food surprisingly excellent!

Cinnamon Wild, Yala: Good hotel, food excellent. Room good but quite small! Very keen to promote ‘happy hour’ – only after we had ordered drinks did they tell us this was only a 15% discount – slightly misleading.

Jetwing Lighthouse, Galle: Very good overall. Solid 5*.

Sigiriya: Excellent.

Village tour: Excellent.

Minneriya Safari: Excellent.

Dambulla Cave Temple: Very good, worth doing.

Temple of the Tooth: Worth doing.

Train to Hill Country: Very dirty, despite expensive seats!

Aragumbay Safari: Very good.

Yala Safari: Excellent.

-MD – London, UK

 
May 22, 2013 : No problems with booking – Lahiru was quite adaptable. Chandra [driver/guide]was the worst driver/guide I have encountered travelling across Asia/Africa. He was late for our arrival at the airport and maintained a ‘ho-hum’ attitude throughout. Vehicle had no water. He was obviously ill. Though he answered questions adequately, he was very poor at offering information on what we were seeing – not an engaging personality. Nice enough man but seemed to be merely going through the motions.

The Kandy House, Kandy: A nice spot. Expensive food.

Ceylon Tea Trails Summerville, Dickoya: Great spot. Very noisy rooms in the mornings, tea factory tour was pathetic.

Colombo city walk: Excellent – well worth it.

-SM – Singapore

 
May 21, 2013 : Booking process and holiday was very good – I will use Red Dot again.

-CF – UK

 
May 21, 2013 : Suma’s [driver/guide] English was extremely good, as was his general knowledge of the history of Sri Lanka.

-AG – UK

 
May 20, 2013 : Aravindha [driver/guide] was extremely helpful throughout our holiday, from changing our hotel at the last minute to arranging a good guide for us at Sigiriya. We also appreciated his knowledge of excellent rest stops along the way. We highly recommend him.

Jetwing Blue, Negombo: Staff very helpful and knowledgeable which enhanced experience.

Heritance Tea Factory, Kandapola: Wonderful stay. Nature walk was a highlight.

Suisse Hotel, Kandy: Enjoyed the local dance show.

Chaaya Village, Habarana: In comparison to other hotels, the staff had poor English.

Chaaya Blu, Uppuveli: Presence of a large number of dogs and the health of them will put us off going back or recommending this hotel, which is a real shame!

Sigiriya: Excellent experience, made all the better with a good guide.

Dolphin watching: Excellent – very memorable experience.

Elephant Safari: Excellent – very memorable experience.

Pinnawela Elephant Orphanage: Great experience!

-CW – UK

 
May 19, 2013 : Planned efficiently and quickly – I felt completely comfortable with Naren [consultant] who designed the agenda for the trip. Bernard [driver/guide] was absolutely amazing and very knowledgeable about the country. He added in small tours that he thought we would like – and he was right! We had so much fun and I whole-heartedly recommend Bernard as a tour guide to everyone!

-TR

 
May 05, 2013 : We needed more precise information on start times in our itinerary.

Sir Johns Bungalow, Knuckles: Heaven!

Glendower Hotel, Nuwara Eliya: Lovely hotel but I wanted the choice to eat Sri Lankan food!

Hibiscus Garden, Tissamaharama: Beautiful hotel set amongst peaceful grounds (with monkeys!). Kind, helpful staff.

Thaproban, Unawatuna: Great hotel and location, wonderful food.

Frangipani Tree, Thalpe: Cookery course was very enjoyable but too short!

Yala Safari: Lots of elephants and leopards! Very enjoyable.

Horton Plains: Lovely here, lovely view.

-CM – Surrey, UK

 
May 04, 2013 : Jamal [driver/guide] is a credit to Red Dot. He is reliable, responsive and extremely professional and greatly enhanced our enjoyment of this trip. We very much enjoyed his company, as he was always helpful but knew when to give us space. Very highly recommend him.

Palpatha, Wilpattu: Loud, but there was a NYE party going on.

Wild Grass Nature Resort, Sigiriya: Beautiful – this place is outstanding.

Mas Villa, Kotmale: First-class. Wonderful experience!

Lake Lodge - Colombo: A good option for Colombo.

Tamarind Hill, Galle: Again, first class.

Wilpattu National Park: Beautiful park. Full day of safari is too long – recommend just doing half a day.

Minneriya National Park: Excellent. A very laid-back safari in a beautiful park.

Anuradhapura: Great.

Sigiriya: Great – appreciated Red Dot’s advice to go in the afternoon, not the morning.

Colombo City Walk: Excellent. Highly recommend.

-KK – Dubai, UAE

 
May 03, 2013 : George [driver/guide] is very considerate and knowledgeable. He took care to explain local history and points of interest to us as he drove. An absolute gentleman!

Kahanda Kanda, Koggala: Beautiful setting, comfortable accommodation, excellent staff. Pool needs upgrading, some maintenance required in room.

Ceylon Tea Trails Castlereagh, Dickoya: First class with superb staff – we were sorry to leave.

The Wallawwa, Kotugoda: Very stylish hotel, conveniently located to airport. Beautiful gardens and very good service.

-SG – Dubai, UAE

 
May 01, 2013 : Booking process has been very good – great service from Red Dot. Accommodation and prices were good apart from only one booking. Wijekoon [driver/guide] was an excellent, safe driver. Car was clean and well-maintained. He is very knowledgeable, has a good sense of humour and was sympathetic to all our wishes.

Club Villa, Bentota: Lovely place to stay. Beautiful pool. Food needs more attention.

Palace Mirissa, Mirissa: Lovely location – very quiet, fantastic beach. Chalets rustic and charming.

Talalla Retreat, Matara: Our favourite! Fabulous location, great food. Beach and all facilities very good. Great atmosphere.

Avian Breeze, Nuwara Eliya: Lovely people. Food poor and cold, room slightly scruffy.

Sigiriya Village, Sigiriya: Busy hotel. Good-sized chalet, food okay and varied. Pool need updating! Enjoyed our stay here – great location near Sigiriya Rock.

The Wallawwa, Kotugoda: Just as was expected and required before our flight back to England. Lovely place.

-NP – Bath, UK

 
April 29, 2013 : We very much appreciated Gamini’s [driver/guide] help on this tour, especially his insights into Sri Lankan life and culture.

Number One Mirissa: Relaxing stay, good service.

Leopard Safaris- National Parks: Great team with an excellent knowledge of local wildlife. Good food, great service.

Buckingham Place, Rekawa: Very relaxing stay. Good food and service.

Rainforest Eco Lodge, Deniyaya: Nice rooms, good location. Food and service not at the same level as other accommodation. Guide for the forest walk was excellent. Lack of basic information provided at meal times, such as how to obtain drinks.

Villa Talangama, Talangama: Lovely! Guests need to place food orders early – may be worth advising the drivers. Fabulous stay here.

Whale watching: Cancelled as out of season – we were disappointed to discover this.

Yala Safari: Excellent.

Rekawa Turtle Hatchery: Does not have a turtle hatchery! Beach walk badly managed and overcrowded.

Colombo city walk: Good.

-CD – London, UK

 
April 29, 2013 : Namunu [driver/guide] has been very informative and helpful – we very much enjoyed his company. I would happily recommend him to everyone.

The Wallawwa, Kotugoda: Perfect for our first night in Sri Lanka (not too far from airport). Very nice bathrooms.

Jetwing Vil Uyana, Sigiriya: Very nice hotel.

The Kandy House, Kandy: Very good food.

Ceylon Tea Trails Norwood, Dickoya: Favourite hotel – very relaxing, extremely good service and food.

The Fortress, Koggala: Found this hotel expensive for the service it provided.

Jetwing Lagoon, Negombo: Great service.

Sigiriya: Very much enjoyed this.

Polonnaruwa: Very good.

Minneriya National Park: Great – got to see lots of elephants.

Dambulla Cave Temple: Very nice.

-RK – Ken, UK

 
April 27, 2013 : Ayanthi [consultant] was efficient and flexible. Senarath [driver/guide] is very helpful and communicative and has coped well with our eight year-old. He is very knowledgeable on wildlife and is an excellent spotter. He coped well with our changed plans and the impossible access road to the eco-lodge!

Villa Talangama, Talangama: We arrived at 3am and the service was great. Staff very helpful, room very nice. Wonderful breakfast and gardens – good start for bird watching!

Mandara Resort, Mirissa: Not up to international standard. Staff unhelpful, food available for very limited time. Air-con broken, key lock broke. Fridge dirty.

Master Campers, Wildlife Parks: Very, very good! Looked after us really well and made our holiday an adventure! Tents fun, food really special. Provided everything we asked for. Great fun, would recommend to anyone!

Rainforest Eco Lodge, Deniyaya: More managers than staff – generally chaotic, nobody knew what was going on. Every request got three answers and was immediately charged – given twenty separate bills in two days! In the end agreed we only needed to pay for two. Staff always happy and smiling, but multitude of managers were bad-tempered and self-important. Not at all eco-minded – wasting food all the time. Would not recommend under current management. A wasted opportunity!

Whale Watching: Season finished in March – no whales! Dolphins good, fun voyage.

Yala Safari: Brilliant – highlight of holiday.

Bird watching, Eco Lodge: Went four separate times, all great.

Jungle walk, Eco Lodge: Was great. Lots of leeches!

-RS – Singapore

 
April 27, 2013 : Priya [driver/guide] was extremely knowledgeable about all things Sri Lanka and is clearly very proud of his country’s rich history and welcoming culture. We would like to thank him for his hospitality, patience and flexibility throughout our trip and for being a wonderful driver. He is a true credit to Red Dot Tours.

Cinnamon Citadel, Kandy: Hotel exceeded expectations. Fantastic facilities, staff and food. Clean. Great views. Quite far out of Kandy.

Langdale by Amaya, Radalla: Breath-taking views. Staff attentive, food great but expensive. Far removed from Nuwara Eliya.

Avani Kalutara Resort, Kalutara: Very nice hotel. Very clean. Buffet could be better, a la carte great. Perfect location on the beach.

Temple of the Tooth: Very knowledgeable guide. Tour was perfect length.

Horton Plains: Excellent! Quite tiring.

-RW – London, UK

 
April 26, 2013 : Fantastic. Thank you Ayanthi [consultant] for the fabulous look at your beautiful country. We could not have done this so wonderfully without you. We felt safe, respected and well-cared for by Christy [guide]. His passion for Sri Lanka shone through at all times and his enthusiasm was passed on to us. Our driver was brilliant and delightful – he had the most wonderful smile and manner. Sampath [assistant] was always helpful. The vehicle was very comfortable.

The Wallawwa, Kotugoda: My personal favourite – could easily spend a week here.

Heritance Kandalama, Kandalama: Beautiful location.

Amaya Hills, Kandy: Stunning location. Impersonal.

Cinnamon Wild, Yala: Great chalets and service.

Heritance Tea Factory, Kandapola: Wonderful to see such magnificent restoration. Room could have been better, otherwise all excellent. Massage brilliant.

Jetwing Lighthouse, Galle: A very close second to The Wallawwa – what a brilliant location.

Cinnamon Lakeside, Colombo: Satisfactory in all aspects. Anonymous, big hotel – could be anywhere.

-PB – Australia

 
April 26, 2013 : Price of tour seems excellent. Our driver/guide was excellent – thoughtful, caring and informative. I was delighted with the service.

The Wallawwa, Kotugoda: I loved this place – would have liked longer.

Heritance Kandalama, Kandalama: Superb. This hotel appealed on every level – beautiful design, setting and great service.

Amaya Hills, Kandy: Setting and ‘old-world charm’ was a delight.

Heritance Tea Factory, Kandapola: Wonderful experience on every level. Sense of luxury, quiet beauty and wonderful staff.

Cinnamon Wild, Yala: Great being so close to the park and animals. Could have been more helpful about breakfast for morning safari.

Jetwing Lighthouse, Galle: Loved this hotel. Glorious building and position and great staff.

-VR - Australia

 
April 26, 2013 : Christy [driver/guide] was most courteous and helpful. He was always willing to be accommodating to our needs and was always mindful of our safety. He was an excellent, careful driver.

The Wallawwa, Kotugoda: Great intro to Sri Lanka – would have liked to stay here longer.

Heritance Kandalama, Kandalama: A great experience – loved the architecture!

Amaya Hills, Kandy: Hotel was a little ‘tired’ in places. Great views. Location a little far out.

Heritance Tea Factory, Kandapola: Loved it!

Jetwing Lighthouse, Galle: All good!

-JM – Australia

 
April 22, 2013 : Prasanna is a wonderful driver/guide. He is a careful driver and we always felt 100% safe. We enjoyed our conversations with him as his knowledge really enhanced our trips. We would recommend him without a doubt – without him it would not have been the same.

Kahanda Kanda, Koggala: Great establishment. Pool looks bad but is due for renovation. Very accommodating staff, excellent food.

Apa Villa, Thalpe: As expected. Suite was nice and private. Service and food could be better.

Ceylon Tea Trails Summerville, Dickoya: Exceptional. Almost faultless.

The Wallawwa, Kotugoda: Slightly soulless in comparison to other accommodation. Feels like it is trying too hard to be a boutique hotel. Comfortable enough, food quite expensive.

-LP – London, UK

 
April 21, 2013 : Sanjeewa [driver/guide] was very helpful and absolutely reliable – we were very well taken care of and he went out of his way to assist us.

Royal Lotus, Giritale: Air-con was broken, hotel didn’t fix it. Interior is very dated.

Kandy Cottage, Kandy: Absolutely amazing! Would have loved to stay longer.

Avian Breeze, Nuwara Eliya: Very helpful staff. Dinner menu didn’t have Sri Lankan food but the chef prepared it especially for us!

View Point Villa, Ella: Rooms weren’t serviced – unmade beds, rubbish bin still full. When we went for breakfast at the agreed time they were still asleep and had to buy the ingredients for breakfast.

Minneriya National Park: Loved the jeep tour – spotted many elephants.

Cycling tour, Polonnaruwa: Bikes old and in poor condition – otherwise great fun!

Horton Plains: One of the highlights of our trip!

-BG – London, UK

 
April 21, 2013 : Eco Park, Habarana: Very good.

Yala National Park: Very good.

Bundala National Park: Very good.

Sigiriya: Very good.

Polonnaruwa: Very good.

Dambulla: Very good.

Kandy: Very good.

-MB – UK

 
April 21, 2013 : Lahiru [consultant] was very good. Our driver/guide was very friendly and helpful and ensured we had a great holiday. We would want him again if we returned to Sri Lanka.

Yala National Park: Few animals, too many jeeps.

-RP – Middlesex, UK

 
April 16, 2013 : The speed of response is what helped me to choose Red Dot. Upal [driver/guide] helped us feel welcome and safe from the moment we arrived. He made sure we made it to all of our excursions and listened to our needs, helping us to feel comfortable at all times. He kept the vehicle very clean and was presentable and well-dressed at all times. He is a great driver and guide!

The Wallawwa, Kotugoda: Gorgeous hotel in a perfect location. Service excellent, wonderful massages. Food delicious, perfect pool.

Heritance Kandalama, Kandalama: Beautiful hotel, amazing location. Food tasted good, dinner not available until after 7:30pm. We got a room upgrade which was nice.

Lavender House, Pussellawa: Everything here was wonderful! Lack of air-con in room. Food amazing, beautiful location.

Saldana Villa, Habaraduwa: Gorgeous house in a great location. Breakfast late, food inconsistent. Beds not made, linens not changed. Overall, the house and yard were kept very clean. No hot water in shower sometimes at night and on last morning.

Pinnawela Elephant Orphanage: Kids loved this! Very interesting, time well-spent.

Polonnaruwa: Very interesting, loved seeing the old temples.

Minneriya National Park: Able to see lots of elephants! Very exciting for the kids.

Whale Watching: Worth the early start – saw loads and whales and dolphins!

Galle city walk: Very interesting for us! Kids were bored.

Spice Garden: Added excursion – sales people were extremely pushy!

-JB – Qatar

 
April 15, 2013 : We had an absolutely fantastic holiday and have recommended Red Dot very highly to others. Itinerary and accommodation fitted our requirements perfectly. Prabath [driver/guide] was professional, friendly and very helpful. We cannot fault any element of the service provided.

Mud House, Anamaduwa: Unique and fantastic – very different experience for the whole family and we all thoroughly enjoyed our stay

Cadjan Wild, Yala: A lovely hotel but our stay was less than perfect. Manager was away so service was poor, little choice of food for young children.

Turtle Bay, Kalametiya: A fantastic hotel.Seriously need to fix the tiling on the pools – all of our children received nasty cuts.

Mount Lavinia Hotel, Mount Lavinia: Great food at beach restaurant. All of our excursions were excellent and thoroughly enjoyable.

-MB – UK

 
April 15, 2013 : Good information on website. Took a while to get a response to initial email. Dealt with queries efficiently during the booking process. Chandima [driver/guide] was polite, courteous and did his best to ensure that we had a good holiday. Communication was a bit restricted as his English could be improved – we were unable to talk to him as much as we would have liked about the places we visited/Sri Lanka in general. He kept the vehicle nice and clean during the trip but one of the seatbelts in the back did not work.

Heritage Habarana, Habarana: Hotel very noisy. Not good when in need of sleep after a long flight.

Queens Hotel, Kandy: Loved the hotel and colonial style. Very noisy, good location for Temple of the Tooth.

Kitulgala Rest House, Kitulgala: Loved this guest house. Fantastic location, lovely restaurant overlooking the river. Rooms fairly basic but clean and comfortable.

Hibiscus Garden, Tissamaharama: Very nice hotel. Lovely rooms and bathrooms, nice pool.

Paradise Beach Club, Mirissa: Lovely hotel, great location. Great service. We enjoyed all of the excursions – all were well organised.

-SA – London, UK

 
April 14, 2013 : Not enough support from Red Dot during the holiday. It has been a joy to have Roshan [driver/guide] driving us safely through Sri Lanka. He is always smiling and helpful and gives his best service at all times.

Galle Face Regency, Colombo: Problems with room when checking in not solved in a smooth way which caused irritation.

Cove House, Dickwella: Wonderful and amazing place. Will stay in our memories for a long time.

Jetwing Lagoon, Negombo: Pool not very nice looking – just big.

Bird Sanctuary: Out of season.

Turtle Hatchery: Fantastic and fun.

Galle: Beautiful and nice place.

-EM – Dhaka, Bangladesh

 
April 14, 2013 : Overall we were satisfied with the service – I emailed and received no response for two weeks, but after I called Charmaine [consultant] was informative and responsive with prompt replies. Tissa [driver/guide] was knowledgeable on routes and locations and provided our family with helpful advice. He was a safe driver.

Galle: Great history and character. Mirissa Beach: Exceptional beach.

-FH

 
April 14, 2013 : All excursions were generally good.

-MS – Denmark

 
April 14, 2013 : Bit disappointing that we found certain hotels were not available after we booked, not beforehand. Good practical advice from Jonah [consultant] on how long we would need to get to each place and how long we needed to stay there. Bonifus [driver/guide] was all around very helpful and pleasant.

Heritance Kandalama, Kandalama: Worth staying at for at least one night for the amazing building. Loved our room and lake views.

The Kandy House, Kandy: Beautiful place! Did not get the room we had booked. Free cocktails and a cake on my birthday. Staff a little too attentive.

The Wallawwa, Kotugoda: Lovely place to start the holiday – very convenient for the airport. Good, helpful staff and excellent food.

Wild Grass Nature Resort, Sigiriya: Very nice location, friendly and helpful staff. Good food!

Kirchhayn Bungalow, Bandarawela: Old-fashioned with lots of atmosphere. Room slightly rundown but everything worked and it had character!

Ceylon Tea Trails Norwood, Dickoya: Fantastic! Great location, service and food. Walking the trails was excellent, tea factory visit was fascinating.

Leopard Safaris- National Parks: Top quality safari experience. Terrible food and service, good tents and showers. Fantastic host and guide.

Amanwella, Tangalle: A real treat after three nights camping! Room was amazing. Food, service – everything! – was so good and efficient. Saw turtles hatching on the beach one afternoon!

Galle Fort Hotel, Galle Fort: A lovely place to stay in the fort. Warm welcome from Oliver. Limited choice for evening meal, breakfasts very good.

Villa Bentota, Bentota: Shame about the railway line. Lovely, stylish hotel and friendly, helpful staff. Good food.

Sigiriya: A real highlight – fascinating and beautiful.

Anuradhapura: Do not miss this!

Polonnaruwa: Ditto!

Dambulla Cave Temple: Interesting.

-MB – London, UK

 
April 13, 2013 : Initial request made it clear we needed two independent rooms – unfortunately, when all the bookings were made (very efficiently!) it was discovered that only one room had been booked at each location. By the time a second room was sought, some of the options were no longer available. Angelo [driver/guide] was always obliging, very patient and never intrusive. He went out of this way to find things out, suggest outings and make necessary arrangements and bought us extra things like fresh bananas and New Year sweet pastries. We couldn’t have been better served.

Cinnamon Lodge, Habarana: Better than expected.

Ceylon Tea Trails Summerville, Dickoya: Fantastic on all fronts – ‘all inclusive’ approach is a good one. Very indulgent and satisfying experience – could have stayed here a week! Interesting books.

Cinnamon Wild, Yala: Very hot. Only one night, we may be judging it harshly.

Galle Fort Hotel, Galle Fort: What must have started as a wonderful concept, well-executed, has now become a bit rundown with a lack of attention to detail. Comfortable bed, great linen. Towels tired. Plenty of staff but hard to tell who was responsible for what.

The Kandy House, Kandy: Better than expected. No air-con in deluxe room, only fans. Stunning house with impressive style was of great interest. Lovely gardens and setting.

Dambulla Cave Temple: Okay. Not immensely interesting.

Sigiriya: Worth doing despite the heat. Lovely drive there.

Gem Factory: Good fun.

Tea Trails factory tour: Very interesting – enjoyed the walk.

Bundala National Park: Recommended and arranged by our driver – much better than the Yala morning safari and probably much better value.

-PS – Australia

 
April 13, 2013 : Namunu [driver/guide] has been excellent. Friendly, knowledgeable and shows great enthusiasm for his work and his country.

Ceylon Tea Trails Norwood, Dickoya: Excellent!

Kalus Hideaway, Uda Walawe: Well-placed to see the elephants.

The Kandy House, Kandy: Beautiful property, great staff. Room a bit hot. Could be more flexible about offering Sri Lankan food for dinner.

Ulagalla Resort, Anuradhapura: Beautiful pool, loved our private plunge pool. Great food, nice staff.

Palagama Beach, Alankuda: Amazing setting and great pool. More flexibility to order non-buffet meals would be good. Lovely staff.

Uda Walawe National Park: Great to see the elephants.

Sigiriya: Excellent guide chosen by Namunu.

Anuradhapura: Very interesting. Excellent tour by Namunu.

Temple of the Tooth: Fantastic tour by Namunu.

-KF – Beijing, China

 
April 13, 2013 : First itinerary had a number of days wrong. Generally good however. Shantha [driver/guide] was excellent and put up with two very noisy children. He was very helpful and changed the itinerary to suit timings and distance. Highly recommend him. Only query was with the quality of the seatbelts.

Chaaya Village, Habarana: Service fantastic – fast and children treated like royalty. Bathroom rundown and smelly.

Cinnamon Citadel, Kandy: Service very slow and less personal. Food quality good but pricey.

Mount Lavinia Hotel, Mount Lavinia: Food same as other hotels but even more expensive. Seafood was excellent. Very relaxing, rooms a little antiquated. Very noisy air-con.

Sigiriya: Everyone’s favourite.

Safari: Great. Attentive, informed guide.

Pinnawela Elephant Orphanage: Busy but a great sight. Kids loved it.

Polonnaruwa: Very interesting. A bit hot for the children.

Temple of the Tooth: Both very interesting.

-CB – Dubai, UAE

 
April 13, 2013 : Dilhari [consultant] was absolutely excellent – efficient, professional and friendly. Top marks! Rathna [driver/guide] was absolutely excellent all along. Professional, polite, friendly and discreet, as well as completely and utterly reliable and trustworthy. We would recommend him without hesitation and hold him in the highest regard.

Horathapola Estate, Horathapola: Perfect start to the trip – we loved it!

Mud House, Anamaduwa: Amazing experience, brilliant staff.

Cinnamon Lodge, Habarana: A real 5-star hotel – absolutely fantastic.

Ellerton, Kandy: Beautiful place and setting, superb service. Loved the dogs!

Melheim Resort, Haputale: Excellent for a one-night stop. Very good service.

Cinnamon Wild, Yala: Overall excellent. Reception staff not always helpful. Food not of the exceptional standard we had during the rest of the trip.

Ceilao Villa Kabalana: Fabulous location, excellent house. Staff exceptionally friendly and helpful but lacked training and professionalism. Nothing was done without asking! Overall a very good stay.

The Wallawwa, Kotugoda: Excellent end to an amazing holiday – great spa! All excursions absolutely excellent!

-R – Kent, UK

 
April 12, 2013 : Elmo was always early for any trip and ready to go straightaway. He was constantly friendly and informative on each of our trips.

-MF – Singapore

 
April 12, 2013 : Lukmanie [consultant] was helpful and courteous at all times. Emails were answered promptly and efficiently. I could not ask for better service. We cannot fault the service provided by Raj [driver/guide]. His driving was excellent – we felt relaxed and safe at all times – as was his advice and knowledge during excursions, helping us to make the most of both our time and our money. He was a reassuring yet unobtrusive presence – a balance very well executed! He gave us practical help on numerous occasions – nothing was too much trouble! First-rate, five star!

Talalla Retreat, Matara: Beautiful beach, great hotel and pool. Best massage we had. Restaurant staff showed signs of ‘tourist-fatigue’ – only place where we were not met with genuine smiles and real welcome.

Tamarind Tree, Negombo: Great chalet room – very spacious. Superb location for early morning flight. Service good but we did not receive our wake-up call! All the excursions were very successful and enjoyable – all arrangements impeccably handled by our driver.

-DM – Reading, UK

 
April 12, 2013 : Dirk [consultant] was always able to respond to our queries efficiently. Thissa [driver/guide] has been excellent throughout our holiday – nothing is too much trouble. At one point my husband lost his bank card and Thissa was extremely helpful and understanding. He was sensitive to the needs of our group which was impressive, as we had four generations travelling together! Driving skills were excellent, always felt safe in his judgement. He has made our first visit to Sri Lanka very enjoyable.

St Lachlan Hotel, Negombo: Good place to recover from long flight. Very clean and comfortable rooms, beach littered with rubbish. Watching the traditional fishing boats arrive was a delightful scene.

Sigiriya Village, Sigiriya: Staff polite and charming but service is slow.

Weir House, Ulapane: Favourite accommodation. Wonderful staff – made our stay as near to perfect as was possible. Food was of a very high standard. Great climate up in the hills.

Victoria, Thalpe: Another beautiful villa, charming and skilled staff. Perfect swimming pool, gorgeous location by Indian ocean. All food was of a very high standard, lovely to be able to have children’s tea earlier. No air-con.

Elephant Orphanage: A little disappointing as there were just a few elephants.

Elephant Safari: Lovely seeing the family groups in the wild – enjoyed this.

Traditional village: Excellent.

Tea Plantation: This for me was Sri Lanka – seeing the tea being picked. Perfect climate.

White-water rafting: Good.

Kandy Botanical Gardens: Loved this place.

Kandian dancing: Good but too hot to enjoy!

-MP – Devon, UK

 
April 12, 2013 : There was some confusion about what I was requesting for my holiday. Red Dot didn’t seem to understand my requirement for a rail holiday with minimal car travel – the rail ticketing was unsatisfactory. Guna [driver/guide] was excellent and friendly. He established that the wrong ticket had been collected on the second leg of my train journey and that the third leg had to be by car – without him I would have been stranded. He was an excellent tour guide and always helpful.

Cinnamon Grand, Colombo: A very efficient business style hotel.

Cinnamon Citadel, Kandy: Superb hotel, fabulous location. Outstanding staff.

St Andrews Hotel, Nuwara Eliya: Very friendly staff, nice location. Tudor style makes it rather dark inside.

98 Acres Resort, Ella: Most beautiful location I have ever seen. Very good staff.

Kalus Hideaway, Uda Walawe: Good location for the safari. Very good staff – friendly and helpful. Lots of insects in room.

Uda Walawe Safari: Outstanding.

Kandy boat trip: Run by Cinnamon Citadel – great wildlife trip.

Kandy Horticultural Gardens: Relaxed, almost serene place.

Nuwara Eliya Horticultural Gardens: Beautiful gardens.

-CB – Doha, Qatar

 
April 11, 2013 : Booking process was straightforward and efficient. Ayanthi [consultant] quickly replied to my initial suggestion with additional itinerary ideas which were great for our family. The price was also very reasonable. We would recommend Red Dot – 100% happy with our holiday experience. Ervin [driver/guide] was always very polite and smartly presented and answered our questions while we were out travelling. He made us laugh with his jokes and stories and was concerned for our welfare, often asking if we needed anything and if we were happy with things at the hotel. He soon became a friend who we seemed to have known for years, not just a few days.

The Wallawwa, Kotugoda: A very relaxed atmosphere after the flight. Rooms very comfortable, food and service outstanding. Highly recommend for relaxation.

Lavender House, Pussellawa: An outstandingly different hotel. It is remarkable how you seem to go back in time and glimpse how life would have been for plantation owners in 1900s. Food was delicious, excellent but unobtrusive service. Highly recommend for the experience.

Cinnamon Wild, Yala: Fantastic base for safaris. Rooms comfortable and clean. Pool clean, excellent service. Food good.

Jetwing Lighthouse, Galle: Beautiful hotel and rooms. Great views and location. Pools clean, food very good. Service excellent, nothing was too much trouble and staff were very friendly.

Train – Gampola to Pussellawa: Very interesting trip – saw different life-styles of Sri Lanka and beautiful views.

Tea Factory: Will never drink tea again without remembering the process described and shown to us – would highly recommend this excursion.

Safari, Yala National Park: Saw so many different birds and animals – thrilling. Breakfast in the jungle was fantastic. A must if in Yala.

Whale watching, Mirissa: Went with not much hope of seeing a whale and saw four! So exciting. Boat comfortable, staff enthusiastic and helpful.

-PT – Sheffield, UK

 
April 11, 2013 : Luxman [driver/guide] is very kind and friendly with an excellent knowledge of Sri Lanka. He was punctual and organised and knew how to get to all our destinations. He is also very good at spotting animals on safari. We really enjoyed his company.

Galkadawala, Habarana: We loved this place – great start to our holiday, being totally exposed to nature. Amazing building, fantastic staff, amazing food and tea.

Cinnamon Lodge, Habarana: Great place. A little too busy and mainstream for me but my husband loved it. Great food, brilliant room and super-comfy bed.

Serendip Stone Bungalow, Kandy: Another brilliant place. Lovely swimming pool, great staff and good food.

Upper Glencairn, Dickoya: A step back in time. Service brilliant, staff very accommodating. Played cricket with the local kids!

Zion View, Ella: Possibly our favourite. Stunning views, amazing hammock. Really good food and drink.

Back of Beyond - Yala: Amazing experience being so close to nature – loved having the wildlife right on your doorstep! Not a place for the faint-hearted, but we loved the experience!

Polonnaruwa; Sigiriya; Dambulla Cave Temple; Yala : All amazing and enhanced by Luxman’s excellent knowledge.

Adam’s Peak: Stunning! Have very sore legs now though! Best place to take in the view is not the peak itself but a little further back down the track.

-KL – Dubai

 
April 11, 2013 : Charmaine [consultant] provided very good help when we were choosing accommodation but more assistance was needed with our itinerary and options available in locations. Distances involved also needed to be discussed prior to holiday beginning. Colonne [driver/guide]was very helpful with our itinerary and always had our children in mind.

Jetwing Lagoon, Negombo: Excellent hotel, superb staff.

Wild Grass Nature Resort, Sigiriya: Excellent service. A little remote when touring.

Amaara Sky, Kandy: Fantastic room, poor service and attitude from staff. Poor food.

Melheim Resort, Haputale: Excellent location, very slow service.

Weligama Bay Resort, Weligama: Great place for an overnight stop – could have stayed for a week!

Village experience: Very good – varied and informative. Excellent for children.

Millenium Elephant Foundation: Good experience, no record of booking when we arrived.

Whale Watching: Well-organised, plenty of space on boat. Friendly staff, good experience.

Train journey: Great seats, fantastic journey, good booking.

-RB – UK

 
April 10, 2013 : Sumanadasa [driver/guide] was very friendly, knowledgeable and helpful. He was very good when we wanted to change hotel!

Sigiriya Village, Sigiriya: Arrived late, staff very helpful. Good location, relaxed atmosphere.

Royal Lotus, Giritale: Very tired working hotel – lacking in facilities, temperamental electrics in room. Food good, restaurant small and stuffy with no atmosphere.

Cinnamon Citadel, Kandy: Excellent!

Governors Mansion, Dickoya: Refused to stay here. Room not as described. ‘Restaurant’ was tiny and dark – more a fast food café, totally unacceptable! No Sri Lankan food.

Hill Club, Nuwara Eliya: Moved here from Governor’s. Lacking in atmosphere, not very welcoming.

Kandy Dance Shows: Very interesting, well worth seeing.

Temple of the Tooth: Very busy – better to visit during the day instead of the evening.

Sigiriya: Exhausting, but well worth it for the view.

Dambulla Cave Temple: Spectacular.

Polonnaruwa: Interesting but tiring.

-PG – Bradford, UK

 
April 10, 2013 : Sanjeewa was an asset to our short trip – a very good driver and knowledgeable guide.

Polwaththa Eco Lodges, Digana: Wonderful place.

Theva Residency, Kandy: Room smelt damp.

Villa Araliya, Negombo: Good accommodation. All excursions were good.

-GH – Abu Dhabi, UAE

 
April 10, 2013 : Sunil [driver/guide] was a careful, safe driver and a knowledgeable guide. He was polite at all times and we were happy with our Sri Lanka experience.

Wild Grass Nature Resort, Sigiriya: Unique property, friendly staff.

Weir House, Ulapane: We were made to feel at home. Friendly and professional staff, food fabulous and memorable.

-SP – Dubai

 
April 08, 2013 : Red Dot should have warned the hotels that we were travelling with small children (and a stroller) so they could provide us with rooms more conveniently located. Tudor [driver/guide] was very nice and friendly. Vehicle needs updating. Our experience with him was very good.

Clove Villa, Kandy: Very nice place, friendly service.

St Andrews Hotel, Nuwara Eliya: Hotel rooms need updating. Staff very friendly and helpful.

Melheim Resort, Haputale: Very nice place. Very friendly and helpful staff, manager always making sure everybody is happy. Great experience.

98 Acres Resort, Ella: Very nice place, friendly and helpful staff.

The Safari, Tissamaharama: Not very friendly service. Hotel reception and restaurant staff were inefficient – kept forgetting our requests.

Lagoon Paradise Beach Resort, Tangalle: Friendly staff.

Weligama Bay Resort, Weligama: Very nice hotel with friendly staff.

Fort Bliss, Galle Fort: Lower standards than expected. Simple and small rooms, very friendly and helpful staff.

-MA – Singapore

 
April 08, 2013 : Our driver/guide was fantastic! All the hotels were great choices.

Tea Tasting: A must.

Gem store: Not appropriate.

Cultural Show: Interesting.

-CQ

 
April 07, 2013 : I was happy with the response from Red Dot. Lahiru [driver/guide] couldn’t have been better. He was knowledgeable, friendly and helpful throughout. We would recommend him to anyone. He was happy to follow our own suggestions and made some useful ones of his own.

The Wallawwa, Kotugoda: Very friendly welcome to Sri Lanka. Was pleased with everything. Pool and food could do with a little improvement.

Heritance Kandalama, Kandalama: Building is stunning, excellent location. Drawback is that it suffers from ‘big hotel syndrome’. Breakfast excellent, other food expensive for what it is.

Theva Residency, Kandy: Rooms stunning. Location great if staying put, but not if you wanted to be ‘near the action’. Another positive experience.

Ceylon Tea Trails Castlereagh, Dickoya: The best place we stayed during the trip. Swimming pool is the only drawback.

Coco Tangalla: Clean, well-run, good location. We were treated fairly by the staff. Food has to be ordered in advance, pricey for what it is.

White Walk, Unawatuna: Excellent location – beach no more than 20m from hotel. Staff did their best but service was hit and miss at times. Food good.

Pinnawela Elephant Orphanage: Worth a stop, no more.

Sigiriya: Stunning – a highlight of the trip.

Polonnaruwa: Well worth the trek.

Dambulla Cave Temple: Worth visiting.

Cultural Show: Good.

Train journey: Another highlight of the trip.

Tea Trails: Excellent. Trails were well-managed and enjoyable to walk round.

Galle Fort: Full of atmosphere.

Bird Sanctuary: Unorthodox, well worth it.

-AC – Dublin, Ireland

 
April 07, 2013 : Great communication during booking process. We were very pleased with the professional and courteous service provided by our driver/guide Mr Ashoka. He has great knowledge of Sri Lankan history and culture which improved our experience of each excursion. He was very polite and always happy to assist us throughout our journey. Highly recommended!

Jetwing Beach, Negombo: Enjoyed our time here. Very nice welcome to Sri Lanka!

Heritance Kandalama, Kandalama: Nice staff, spectacular location, great food.

Earls Regency, Kandy: Room was more dated than expected. Some of the food was not very fresh.

98 Acres Resort, Ella: Wonderful experience! Great scenery, nice food, lovely staff.

The Safari, Tissamaharama: Very pleasant stay.

Galle Fort Hotel, Galle Fort: Beautiful building, not happy with service. An incident soured what would have been a lovely stay. All excursions were very good.

-AY – Queensland, Australia

 
April 07, 2013 : Charmaine [consultant] responded poorly in the beginning. During the booking process we had to chase her for responses and continually correct mistakes in the itinerary. Thuwan [driver/guide] was an excellent guide, knowledgeable about the sites and so able to provide a lot of background information. He was reliable and drove safely and responsibly on the busy roads. Thuwan helped to make this a very enjoyable holiday.

Wild Grass Nature Resort, Sigiriya: Staff very welcoming and extremely friendly – made guests feel special. Rooms good, showers outside – frogs in bathroom not to everyone’s liking.

Clove Villa, Kandy: No alcohol. Rooms ordinary.

Governors Mansion, Dickoya: Road to the hotel needs to be improved – dangerous! Beautiful place to stay, great location.

Ceilao Villas Colombo: Location close to road (noisy). Staff could improve English skills – led to mis-communication. Standard of cooking was excellent.

Excursions: All excursions were excellent except for the Minneriya jeep safari – jeeps too close together, all jostling each other.

-HP – Hong Kong

 
April 06, 2013 : Booking process was very well organised. Lukmanie [consultant] was reliable and responded very quickly. Our driver/guide was very punctual, helpful, accommodating and knowledgeable. An excellent all-round performance.

Flower Garden, Unawatuna: Hotel clean and efficiently-run. Fantastic for the beach, friendly staff.

Sigiriya: Amazing place – a must.

Dambulla Cave Temple: Amazing, but hidden behind a garish façade.

Polonnaruwa: Not to be missed.

Pinnawela Elephant Orphanage: Wonderful experience – great to see them so cared for.

-SN – UK

 
April 06, 2013 : We thoroughly enjoyed our stay in Sri Lanka. Thank you to Dirk [consultant] and Sunil [driver/guide] for making it such an amazing trip! Sunil [driver/guide] was polite and courteous.

Lavender House, Pussellawa: Would suggest a one night stay only, very little to do.

98 Acres Resort, Ella: Favourite place we stayed. Beautiful scenery.

Cadjan Wild, Yala: Owner is absolutely lovely – we would recommend this place purely on her great hospitality and friendliness.

Fort Printers, Galle Fort: Room excessively hot – non-responsive air-con.

Pinnawela Elephant Orphanage: Bathing was a great introduction to our trip.

Sigiriya: Spectacular – a must do!

Dambulla Cave Temple: Interesting – could be done straight after Sigiriya with no break.

Polonnaruwa: Interesting.

Yala National Park: Very commercialised – wildlife sightings unlikely.

Train journey: A must-do – great experience.

-KG

 
April 06, 2013 : During the booking process, service was usually very friendly and helpful, but there were a few sloppy errors on hotel bookings. Bernard [driver/guide] has an extremely hazardous profession – that he does it cheerily and safely is an enormous credit to him. We are very grateful to him.

Jetwing Blue, Negombo: Great start to the holiday. Great service, lovely hotel. Best buffet and coffee of the trip.

The Safari, Tissamaharama: Last minute change but a pleasant surprise. Attractive place, nice staff and good rooms. Dining room needs renovation.

Heritance Ahungalla, Ahungalla: Lovely place, really relaxing. Good food, nice room, good facilities.

Millenium Elephant Foundation: Elephant ride a bit short, but actually probably enough!

Kandy Dancing: Really amazing!

Uda Walawe National Park: Friendly monkeys.

Yala Safari: Great fun!

-DM - Oman

 
April 06, 2013 : Replied to emails in a timely manner. More information should be taken from the customer to help book the right places to stay. Our driver/guide was a cautious driver and a knowledgeable guide. He helped make our trip to Sri Lanka fantastic.

Cinnamon Citadel, Kandy: Perfect! Great food, great room. Beautiful views.

Grand Hotel, Nuwara Eliya: Poor rooms for the price – outdated rather than in an ‘old style’. Not impressed.

Melheim Resort, Haputale: Location was beautiful. Service terrible and slow. Food poor quality and over-priced.

Kirinda Beach Resort, Kirinda: Food not great, buffet fairly cold. Beautiful location and helpful staff. Room basic but comfortable and cosy. Good hotel.

Jetwing Lighthouse, Galle: Beautiful rooms, good service. Enjoyed the food and spa.

St Lachlan Hotel, Negombo: Room nice and clean, good size. Service good.

Pinnawela Elephant Orphanage: Enjoyable – glad we did it.

Temple of the Tooth: Okay but too busy to enjoy.

Botanical Gardens: Beautiful – nice to walk around.

Cultural Show, Kandy: Worth seeing.

Horton Plains: Best excursion by far – amazing views, good walk. Really enjoyed it.

Little Adam’s Peak: Lovely walk – great alternative to Adam’s Peak. Brilliant views.

Yala National Park: Enjoyable, but could have missed it.

-KP – Sheung Wan, Hong Kong

 
April 06, 2013 : Booking process was very organised. Chandra [driver/guide] provided us with excellent service. He had lovely manners and catered well to our needs.

Pinnawala Elephant Orphanage: Excellent.

-IT – UAE

 
April 05, 2013 : The internet booking and payment process worked very well. Ram [driver/guide] was very thoughtful, polite, warm and friendly. He was always calm and patient and handled the difficult traffic very well. We always felt safe with him on the crazy roads! He always remembered our special requests and explained Sri Lanka’s fascinating history with incredible detail.

Jetwing Vil Uyana, Sigiriya: We enjoyed our stay very much – it’s a unique property.

The Kandy House, Kandy: Room very hot – difficult to sleep. Low frame on door between bedroom and bathroom – I hit my head!

Lavender House, Pussellawa: A wonderful place to stay. Room hot at night. No mosquito nets.

Fort Printers, Galle Fort: A great place to stay.

Galle Face Hotel, Colombo: Buffet was okay, service somewhat slow.

-PG – Australia

 
April 05, 2013 : Speed of response very slow to begin with. Our consultant was very swift to respond to emails when we were determining the itinerary. I would have liked more advice and detail on our itinerary. Sanjeer [driver/guide]is an excellent driver and we benefitted enormously from having him with us on the tour. He was very friendly, knowledgeable and interesting. Once or twice we were waiting for him, but he did come looking for us, so it was not without effort on Sanjeer’s part. Whilst he was an excellent driver we though, at times, he was an inch to close to others on the road…!

Cinnamon Lodge, Habarana: Large tourist hotel – not our usual choice. Comfortable for the start of our trip.

Galkadawala, Habarana: Great for bird-spotting. Dinner great, poor breakfast. Service was excellent. Really enjoyed kayaking on the lake here.

Rangala House, Bobebilla: Beautiful spot – fantastic views from our room and the lounge/dining areas. Great walks through the tea country. Excellent food and service.

Clove Villa, Kandy: Disappointing – bland and soulless modern hotel. Trying too hard to be trendy.

Ceylon Tea Trails Tientsin, Dickoya: Beautiful location, stylish hotel. Generally good food, disappointing Sri Lankan dinner (and felt pressurised to have it). Service often slow. Lovely swimming pool, great walks.

Slightly Chilled Yellow House, Dalhousie: Fine for going up Adam’s Peak. Nice communal area. Room basic and smelt bad.

Kalus Hideaway, Uda Walawe: Good spot for day spirit to Uda Walawe. Room clean, bright and comfortable.

Number One Mirissa: All-round nice spot. A little expensive for what it is. Friendly service, good food. Balcony chairs tired already and property is only six months old.

Sun House, Galle: Nice hotel but several things need to improve. Bed linen old and poor quality, cockroaches in room. Not all breakfast choices included in the B&B rate. Strange layout – people have breakfast right outside your bedroom door.

CASA Colombo, Colombo: Okay. Trying a bit too hard to be modern and trendy. Nice bathroom.

Sigiriya: Great.

Dambulla Cave Temple: Average.

Polonnaruwa: Great – enjoyed cycling around.

Whale watching, Mirissa: Disappointing – very touristy. Boat broke down. Only saw one whale – would not recommend.

Uda Walawe Safari: Park visit good, jeep and driver sub-standard. Uncomfortable vehicle, frustrating driver.

-SH – London, UK

 
April 05, 2013 :  

Dolphin Beach, Alankuda: Wind turbines on the beach – it’s really horrible.

Back of Beyond - Kahandamodara: People were really nice.

View Point Villa, Ella: Could be great, but it isn’t. Poor service.

Rockside Cabanas, Unawatuna: German owner was horrible. Awful welcome.

Dolphin Beach, Alankuda: Okay – boat drivers don’t speak much English.

Hot-air balloon: Fabulous.

Sigiriya: Fabulous.

Dambulla Cave Temple: Superb.

White-water rafting: Okay.

-GL

 
April 05, 2013 : Lukmanie [consultant] was excellent when I needed to change my booking. Sarath [driver/guide] was a superb, very safe driver and kept the car clean. He is very patient, thoughtful and was good with our kids. He did not push us to shop etc. which we appreciated. We would request him again.

Ranweli Holiday Village, Negombo: Food and staff perfect.

Cinnamon Lodge, Habarana: Room not as clean as it could have been. Terrible air-con, perfect food. Mattress on fold-away bed was poor.

Suisse Hotel, Kandy: Differing opinions on food, ranging from terrible to okay.

Mandara Resort, Mirissa: Terrible hotel. Poor management and lack of English caused lots of issues.

Horathapola Estate, Horathapola: Minibar and wifi needed. Air-con very good, stunning house.

Pinnawela Elephant Orphanage: Very busy but enjoyable.

Whale Watching: Superb – staff very attentive.

-SB – Stockport, UK

 
April 04, 2013 : Upul was a wonderful driver and guide. Fully committed to his clients – every request was met with a smile! Heavily tinted windows of the vehicle were very poor for viewing.

Cadjan Wild, Yala: Incredible personal service.

-GS – Cape Town, South Africa

 
April 04, 2013 : Polonnaruwa: Good.

Sigiriya: Good.

Dambulla Cave Temple: Very grateful to Ranjith for getting us there early so we could beat the crowds. Good.

Pinnawala Elephant Orphanage: Good.

Temple of the Tooth: Good.

-TP – UK

 
April 03, 2013 : Consultant took a long time to respond to emails. Would have liked more detail on distance to places in the itinerary. Moses [driver/guide] has a great knowledge of Sri Lanka and is very keen to share it. We enjoyed getting to know him and felt very safe with him.

Jims Farm Villas, Matale: Great place. Poor location for sight-seeing. Great food, lovely service.

Stonyhurst, Nuwara Eliya: Lovely cottage, liked it a lot. Caretaker was a pleasure to have met. A great stay.

St Lachlan Hotel, Negombo: Okay. Not convenient for families with small children as rooms are not inter-connecting.

-WS – Kuala Lumpur, Malaysia

 
April 02, 2013 : We would want Angelo [driver/guide] next time we come! He helped make our holiday very special.

Palm Garden Village, Anuradhapura: Hotel good value. Would not go back to this area.

Amaya Lake, Dambulla: Good, but overly commercial and big.

The Wallawwa, Kotugoda: Fabulous – wish we had spent longer here!

Anuradhapura: Underwhelming. Preferred Polonnaruwa.

Ritigala: Magic.

Polonnaruwa, Sigiriya, Dambulla Cave Temple: Enjoyed all, all well worth visiting.

Mihintale: Well worth visiting if in the area.

-RT – London, UK

 
April 01, 2013 : We should have been informed about the ‘full moon’ festival so we could buy alcoholic drink for the room in advance. Sarath [driver/guide] was suffering from tooth and gum pain for much of the holiday which may have affected his performance. He did not research the Horton Plains walking route carefully enough which prevented us doing the complete round tour. Little leg room in back of car.

The Wallawwa, Kotugoda: First class choice for being near Colombo.

Jetwing Vil Uyana, Sigiriya: Multi-level room is dangerous. Food undistinguished and pretentious. Common room areas not conductive to guests mixing.

Warwick Gardens, Ambewela: Highlight of holiday – a gem!

Master Campers, Wildlife Parks: Not luxury tents – no fan or hot water, poor lighting. Overall a fun experience with very good game viewing.

Cinnamon Wild, Yala: Big groups there – not to our taste. We had two issues with service, but good response from manager.

Buckingham Place, Rekawa: First class – Nick is a great host.

Illuketia, Akuressa: Room allocated was too small. Don’t book the ‘Water-lily’ room. Power cutes daily – not hot water, could not flush toilet. Overall very good, a bit boring.

Rainforest Eco Lodge, Deniyaya: Great walks – memorable experience. No liquor licence (applying for one). Nothing to do after walks, poor dinners. Lunch and breakfast okay. Has potential. Would stay here one night max.

Millenium Elephant Foundation: Not much to see.

Sigiriya: Fine.

Polonnaruwa: Fine.

Minneriya: Okay.

Horton Plains: Disappointing – not a great walk.

Rakawa turtles: Interesting, but not convinced on ethics.

Yala Safari: Apart from high chance of seeing a leopard, Yala is a poor game reserve.

-RP – Harrow, UK

 
April 01, 2013 : Excellent service throughout the booking process and during the whole tour. Our consultant Donnovan was always available and went out of his way to ensure that we had a great time. Kamal [driver/guide] was absolutely wonderful. He patiently answered all of our questions, took us to many interesting places and went out of his way to ensure that we had a wonderful trip. Red Dot is very fortunate to have people like Kamal on their team.

Cinnamon Lodge, Habarana: Wonderful location right in the middle of the forest – saw lots of wildlife. An excellent hotel.

Queens Hotel, Kandy: Not good at all. Lots of bed bugs, cleaners ignored ‘do not disturb’ sign. Would not recommend to others.

Mas Villa, Kotmale: Excellent hotel on top of the mountain. Outstanding views together with outstanding service!

Galle Face Hotel, Colombo: Good hotel with basic amenities. Only thing missing is free wifi.

Pinnawela Elephant Orphanage: Very good.

Sigiriya: Although this was good, it is very tiring. We were exhausted!

Dambulla Cave Temple: Again very tiring. Guests should be warned that head coverings must be removed.

Royal Botanical Gardens: Excellent. Would recommend for the entire family.

Elephant Ride: Organised by our guide – highly recommend, a must for all.

-AN – Dubai, UAE

 
April 01, 2013 : We booked very late and Dilhari [consultant] worked hard to find us the right hotels. Sunil [driver/guide] was the first person we saw at the airport, looking very smart and welcoming. Throughout the tour he was very informative, giving us a great insight into the beautiful country of Sri Lanka.

Clove Villa, Kandy: It would be good to know that it does not have an alcohol licence.

Ceylon Tea Trails Castlereagh, Dickoya: Excellent!

Saman Villas, Bentota: Staff not very attentive. Very slow checkout.

Dambulla Cave Temple: Very enjoyable.

Sigiriya: Inspirational.

Polonnaruwa: Very interesting.

-TL – UK

 
April 01, 2013 : Ranjith [driver/guide] is one of the best drivers I’ve ever had. He is kind, incredibly knowledgeable and arranged many extra things for us. He is a fantastic driver.

Green Paradise, Dambulla: Poor wifi.

Queens Hotel, Kandy: Quite nice.

-LH

 
April 01, 2013 : Response via email was not consistent. Our itinerary was changed shortly before departure. Ashok [driver/guide] was a very pleasant gentleman and nice to be with for the week. He did everything possible to ensure that we had a great time. His vehicle was meticulously clean and very comfortable and he is a very safe driver.

Clove Villa, Kandy: Some of the best food of the holiday. Charlie was very accommodating. Fantastic bed, lovely décor.

Zion View, Ella: Beautiful view, spectacular location. Basic but clean. Breakfast was good, owner very friendly and welcoming. We would have loved to stay longer.

Kalus Hideaway, Uda Walawe: Good activities for the children – swimming pool, pool table, volleyball etc. Staff poor, average food. Rooms basic but clean. Cockroaches in room drawers. Wouldn’t recommend this hotel.

Maya Villa, Tangalle: Amazing food, lovely wildlife. Very helpful staff. Total escapism from life – the peace and tranquillity only interrupted by a wood-pecker pecking at a tree.

Avani, Bentota: Near to a clean ocean. No towels or soap in rooms. Service very poor –slow and staff unhelpful and unfriendly. Wouldn’t recommend this hotel.

Sea plane: Beautiful views. Great experience.

Pinnawela Elephant Orphanage: Okay. It’s a tourist trap.

Elephant Ride: Children felt this was one of the best days.

Temple of the Tooth: Fascinating. Very interesting.

Train journey: 7 hours was too long. First part of the trip was spectacular.

Uda Walawe Safari: Great to see the elephants in the wild.

-NV – UK

 
April 01, 2013 :  

The Wallawwa, Kotugoda: First class choice for easy access to the airport.

Jetwing Vil Uyana, Sigiriya: Dangerous multi-level room, food disgusting and pretentious.

Warwick Gardens, Ambewela: Highlight of the holiday – a gem!

Master Campers, Wildlife Parks: Not luxury camping! No hot water, poor lighting, no fan. Overall a fun experience.

Chaaya Wild, Yala: Lots of large tour groups. Poor service from management.

Buckingham Place, Rekawa: First class choice – great host.

Rainforest Eco Lodge, Deniyaya: Great walks, no liquor licence (yet), poor dinners. Breakfast okay. Has potential.

Millenium Elephant Foundation: Not much to see.

Horton Plains: Disappointing – not a great walk.

Sigiriya: Fine.

Sigiriya: Okay.

-RHP – UK

 
March 31, 2013 : Booking process was easy. Ayanthi [consultant] provided us with good advice and was flexible to our suggestions. Hasantha [driver/guide] was excellent, especially with our kids. He is courteous and very knowledgeable about Sri Lanka and its wildlife.

Wild Grass Nature Resort, Sigiriya: Beautiful location – peaceful.

Governors Mansion, Dickoya: Lovely hotel, access road is poor. Location beautiful.

Dambulla Cave Temple: Highlight of the trip – very interesting.

Sigiriya: Enjoyed the climb and the view.

Train – Kandy to Hatton: Great scenery, would recommend this.

Yala Safari: Very good, although crowded with jeeps.

-GP – Singapore

 
March 31, 2013 : Booking process was easy. Ayanthi [consultant] provided us with good advice on hotels and for our itinerary but was always flexible, considering options suggested by us. Hasantha [driver/guide] was excellent and was especially good with the children. He has a great knowledge of the country and was especially good on the topic of nature. He was friendly, courteous and kept the car clean.

St Lachlan Hotel, Negombo: Fine for a short stay.

Wild Grass Nature Resort, Sigiriya: Beautiful, peaceful location.

Governors Mansion, Dickoya: Lovely hotel. Poor access road, location is beautiful.

Dambulla Cave Temple: Highlight – very interesting.

Sigiriya: Enjoyed the climb and the views.

Train journey – Kandy to Hatton: Great scenery. Would recommend this.

Yala Safari: Very good, but busy and crowded.

-GP – Singapore

 
March 31, 2013 : Excellent – cannot fault either your company or our guide. Our driver/guide was excellent throughout – we will request him next time.

Ulagalla Resort, Anuradhapura: Beautiful location and accommodation. Too dark!

Ellerton, Kandy: Beautiful room and very good food. Location is far out.

Ceylon Tea Trails Castlereagh, Dickoya: Absolutely fantastic! Everything was amazing – would love t go back.

Cinnamon Wild, Yala: Room and food fine.

Aditya, Rathgama: Wonderful hotel, especially the room. Staff and food also great.

Dambulla Cave Temple: Wonderful – hot under foot!

Sigiriya: Lovely.

Yala Safari: A bit disappointing and very bumpy.

-CA – UK

 
March 31, 2013 : Prasanna [driver/guide] has been superb throughout.

Jetwing Beach, Negombo: Road noise, beautiful view.

-LP

 
March 31, 2013 : Found the website overwhelming – too much information to navigate through. Very happy with the support received from your company during the holiday. Thissa [driver/guide] has been an important part of our holiday and made the trip very enjoyable. He is very professional and helpful, as well as flexible with our plans. We would ask for Thissa if we come back to Sri Lanka.

Cinnamon Lodge, Habarana: We did not feel welcome upon arrival. House-keeping very nice and helpful. No dining options – food was mediocre. Great pool.

-CV

 
March 30, 2013 : Excellent website. Good to see pictures and details of hotels before arrival. Dilhari [consultant] responded quickly to email queries and so the booking process was comfortable and easy. Sujith [driver/guide] was great! Very attentive, flexible and responsive, he made good suggestions of additions to our itinerary.

St Lachlan Hotel, Negombo: Really liked this hotel. Large, clean, bright room. Nice pool, close to beach, very good food.

Palm Garden Village, Anuradhapura: Good rooms, lovely grounds, large pool. Restaurant lacks atmosphere, buffet not great.

Nilaveli Beach Hotel, Nilaveli: Lovely hotel. Room basic, excellent food. Lovely beach, rubbish near hotel, uncomfortable sunbeds.

Heritage Habarana, Habarana: Modern room, not cleaned during stay. Noisy location. Overall a nice hotel.

Queens Hotel, Kandy: Lovely old colonial hotel. Good facilities, excellent location, small bathroom. Food good, poor atmosphere in restaurant.

Upper Glencairn, Dickoya: Location is stunning. Food good, attentive manager. Also a local restaurant – lots of noise.

The Safari, Tissamaharama: Fantastic room, excellent location, food average. Service willing but not brilliant.

Ranna 212, Kahandamodara: Room very good, poor shower head. Food great, spa massage good. Lovely clean beach.

Avani, Bentota: Lovely hotel with lovely people. Train very noisy, only buffet food. Stunning place to end a holiday.

Wilpattu Safari: Very good.

Yala Safari: Better jeep and tracker.

Sigiriya: Well worth the effort.

Adam's Peak: Tough!

Botanical Gardens: Fabulous.

Turtle watching: Seemed disorganised. Nice though.

Whale watching: Well-organised, spotted loads of whales.

-AW – York, UK

 
March 28, 2013 : We made some last minute alterations and these were very efficiently organised, including a change of hotel. Fernando [driver/guide] could not have been more helpful. He was always willing to share his incredible knowledge of Sri Lanka and found us good stopping places for photographs/enjoying the scenery. He kept the car spotlessly clean and was always well-presented and courteous. His English was superb – he even had a good grasp of colloquialisms. We cannot praise him enough. He has been an enormous part of making the trip so memorable.

Jetwing Vil Uyana, Sigiriya: We loved this accommodation. Food was lovely and beautifully presented. Tranquil surroundings and interesting wildlife. Room poorly lit.

Ellerton, Kandy: Fabulous location. Incredibly friendly staff, spacious room. Poor air-con, temperamental plumbing (although we realise solar energy can be problematic). Location more than makes up for these minor points.

Ceylon Tea Trails Castlereagh, Dickoya: Favourite accommodation of the trip. Could not fault the service – lovely to be pampered. Lovely breakfast in our room. What more could you ask for?

Cinnamon Wild, Yala: Perfectly placed for the safari – having the wildlife on your doorstop was a bonus! Dining room rather warm, buffet felt a bit ‘canteen’.

The Fortress, Koggala: Profile does not do this hotel justice! Stunning. Fabulous pool, efficient and helpful staff, spacious and luxurious room. Views were magnificent.

Zylan, Colombo: Cannot fault the helpfulness of the staff. Room small for three people, third bed extremely uncomfortable. Bedroom window wouldn’t shut, room very warm in spite of air-con.

Jetwing Blue, Negombo: Good service. Convenient for the airport. Beach sellers quite annoying. Extra bed was good.

Sigiriya: Great for the fit people in our trip… a challenge for some. Views from the top were amazing.

Anuradhapura: Well worth the visit.

Polonnaruwa: Not to be missed.

Dambulla Cave Temple: Loved this place – the caves were incredible.

Elephant Safari: Guides were brilliant and knowledgeable. Probably the most memorable excursion.

Temple of the Tooth: Interesting for a short visit.

-SS

 
March 26, 2013 : We were pleasantly surprised with how quickly and efficiently our booking was made. Lahiru [driver/guide] was brilliant! He really looked after us, anticipating our needs before we did! He was a knowledgeable guide and a pleasure to be with on our trip.

Ulagalla Resort, Anuradhapura: Fantastic place – wow! Food good but limited.

Ellerton, Kandy: Lovely, homely place – really relaxing. Amazing food.

98 Acres Resort, Ella: Amazing views, lovely room, charming staff.

Anuradhapura: Fantastic guide!


Sigiriya: Lots of great information from Lahiru.

Dambulla Cave Temple: Lahiru was very knowledgeable.

-SJ – UK

 
March 24, 2013 : My itinerary was at times poorly organised and one hotel reservation was messed up. Guna [driver/guide] was wonderful and made everything possible. He looked after me very well.

Adam's Peak: Very good.

Uda Walawe Safari: Excellent.

Bundara Sarafi:
Better in the morning.

-MR

 
March 22, 2013 : If I called the UK number, I only ever got an answerphone. Angelo [driver/guide] is a credit to Red Dot and Sri Lanka. Our safety and enjoyment were his upmost concern and he made it his top priority to be in tune with what we wanted to do – with this he was outstandingly observant. He has a delightful personality and he truly made our visit to Sri Lanka a more memorable one.

Ice Bear, Negombo: After a long flight it is a calm and relaxing place to stay. Short drive from the airport. Excellent food.

Green Paradise, Dambulla: A real treat. Glorious location and food. We were virtually the only guests and were very well looked-after.

Kandy Cottage, Kandy: We could not have been made more welcome. Basic clean amenities, lovely location. Excellent food, advice and help.

View Point Villa, Ella: Outstandingly beautiful location. Mould in bathroom, broken shower, insects in room. Fantastic Jacuzzi, good service and food.

Hibiscus Garden, Tissamaharama: Well-run, restaurant staff young and a bit inexperienced. Good location for Yala.

Easy Beach, Ahangama: Owners focus on their charity more than their guests. We were expecting to stay on the ocean, but the beach is not easily accessible and it is dangerous. This place was a huge disappointment.

Fort Bliss, Galle Fort: Friendly, low-key place to stay. Lovely.

Excursions: All excursions were excellent.

-SA – Wales, UK

 
March 22, 2013 : All contact with Ayanthi [consultant] was very satisfactory. More contact the week prior to departure would ensure no anxiety over tickets etc. Thissa [driver/guide] was fantastic. He was always cheerful and polite and displayed an excellent knowledge of all locations visited. He has excellent interpersonal skills, a good sense of humour and is both compassionate and helpful. He ensured our safety at all times and was very receptive to our needs, making excellent suggestions for extra stops. Each day Thissa arrived on time with the vehicle clean and immaculate, matching his own high standard of personal appearance. He was the key to ensuring our holiday was a wonderful experience – we cannot emphasise enough how important Thissa was to our enjoyment of the holiday.

St Lachlan Hotel, Negombo: Good hotel for one night – close to airport.

Horathapola Estate, Horathapola: Loved the location. Food very high standard. Authentic and unique Singhalese experience.

Wild Grass Nature Resort, Sigiriya: Wonderful service, catered to our every need – even provided wine and cake for birthday celebrations. Distance from some of the sites was excessive. Wonderful food.

Nilaveli Beach Hotel, Nilaveli: Enjoyable. Good location on beach, rooms are tired, food excellent.

Amaya Hills, Kandy: Pool and food wonderful, location fantastic.

Zion View, Ella: Very friendly, helpful hosts, relaxing, good service. Excellent food. Location could not be beaten. Linen in room should be improved.

Cinnamon Wild, Yala: Great location for visiting the national park and experiencing a unique environment. Amazing food, very enjoyable food.

Elephant Safari: Most enjoyable.

Train journey – Kandy to Ella: Trip took eight hours, not four, but was most enjoyable.

Yala Safari: Excellent. All excursions were wonderful because of Thissa [driver/guide] providing interesting and informative narratives of each location.

-DD – Australia

 
March 22, 2013 : We were quite disappointed that Red Dot could not guarantee all of the hotels we requested, but all of our hotels were excellent. We would recommend Red Dot for the chauffeuring.
Elmo [driver/guide] was excellent. He was very friendly, helpful and had a good sense of humour. He was very knowledgeable and was always pointing out things of interest to us as we travelled. Whilst he did not press us to do anything we did not want to, he made excellent suggestions, showing he knew what we wanted. He was very well-presented and kept the car immaculate.

Dambulla Cave Temple: Good.

Sigiriya Rock: Excellent – well worth the climb.

Elephant Jeep Safari: Even though you only see elephants, it is well worth it.

Botanical Gardens: Great – a lovely, relaxing place.

Pinnawala Elephant Orphanage: Great to see so many elephants interacting together

-JW – Kent, UK

 
March 22, 2013 : We would recommend Red Dot for the chauffers, but could have booked the hotels ourselves and saved money. Elmo [driver/guide] was excellent. He was friendly, helpful and knowledgeable, had a good sense of humour and did not press us to do anything we did not want to do. He was always very well turned-out and kept the car immaculate.

Dambulla Cave Temple: Good.

Sigiriya: Excellent.

Botanical Gardens: Great – lovely and relaxing.

Pinnawala Elephant Orphanage: Great to see so many together and see them interacting with one another.

-JW – Kent, UK

 
March 19, 2013 : Comprehension of our requirements could have been better.

Wilpattu National Park: Excellent.

Sigiriya: Very good.

Dambulla Cave Temple: Very good.

Yala National Park: Excellent.

Whale watching: Very good.

-JG – Essex, UK

 
March 19, 2013 : Comprehension of our requirements could have been better.

Wilpattu National Park: Excellent.

Anuradhapura: Very good.

Sigiriya Rock: Very good.

Dambulla Cave Temple: Very good.

Yala National Park: Very good.

Bundara National Park: Very good.

Whale watching: Very good.

-JG – Essex, England

 
March 18, 2013 : Whole experience with Red Dot was very good – I will certainly recommend you to others. Lahiru [driver/guide] was knowledgeable, friendly and assisted us where he could. He drove safely at all times. Highly recommend.

Warwick Gardens, Ambewela: Very pleasant hotel. Fantastic dinner!

Uda Walawe Safari: Excellent.

Horton Plains: Very pleasant walk.

-EH

 
March 17, 2013 : Sunil [driver/guide] was very friendly and professional. He was always punctual and recommended good excursions.

Chaaya Wild, Yala: Staff were friendly but spoke limited English. No facilities other than the villa, villa is basic.

Jungle Beach, Kuchchaveli: Some of the best food of our trip. Lovely to have a private path to the beach.

Ulagalla Resort, Anuradhapura: Amazing setting – lots of wildlife.

Cinnamon Citadel, Kandy: Good for a large hotel.

Aditya, Rathgama: Lovely hotel. Room very good, expensive food.

Anuradhapura: Very interesting tour.

Dambulla Cave Temple: Beautiful.

Sigiriya: Best excursion.

Yala Safari: Saw lots of wildlife.

-AR – Liverpool

 
March 17, 2013 : Consultants should explicitly state whether the requested activity will/will not be possible, as this will allow the traveller to review their itinerary property and make any necessary changes. Sunil [driver/guide] was very friendly and professional throughout the trip. He was always punctual and recommended some good excursions. We were glad he was our driver.

Cinnamon Wild, Yala: Far below our expectations – didn’t meet our requirements. Staff friendly but spoke limited English. Villa basic, lots of mosquitos.

Jungle Beach, Kuchchaveli: Best food of the trip, good outdoor shower. Lovely private path to beach.

Ulagalla Resort, Anuradhapura: Amazing setting – lots of wildlife. Felt very special.

Cinnamon Citadel, Kandy: Not on the same level as the other hotels. Good for a large hotel.

Ceylon Tea Trails Norwood, Dickoya: Beautiful setting. Disliked changing rooms each day.

Aditya, Rathgama: Lovely hotel, very good rooms. Food and drinks were very expensive.

Serene Pavilions, Wadduwa: Lovely hotel for a romantic trip. Beautiful setting, food again expensive.

Anuradhapura: Very interesting tour.

Dambulla Cave Temple: Beautiful temples.

Sigiriya: Probably our best excursion. Great walk, amazing views.

Yala Safari: Saw lots of birds, deer, boar, monkeys, elephants and a leopard.

Galle: Interesting walk round the old fort.

-AR – Liverpool, UK

 
March 16, 2013 : Yala safari: Very good excursion.

-SE

 
March 15, 2013 : Booking process was very smooth, especially as we booked at the last minute. Sumeda [driver/guide] was an excellent, safe driver. He had everything superbly organised and provided us with amusing, knowledgeable commentary. He suggested interesting stops en route and was always flexible.

Waters Edge Tisawewa, Anuradhapura: Food excellent, pool great. A little remote but excellent views of the ancient city and wildlife.

Green Paradise, Dambulla: Luxury complex – everything you might want. Stunning pool. Felt a bit corporate, little to suggest you are in Sri Lanka. Food excellent but western.

Hotel Topaz, Kandy: Much better than expected. Modernised. Great views, distant from town centre. Best breakfast of the trip.

View Point Villa, Ella: Love it. Some might find it too laid back and back-packer orientated. Friendly, informal staff and excellent Sri Lankan cooking.

Hotel Chandrika, Tissamaharama: Lovely new room. Great pool, nice ambience. Average food.

Thambapanni Retreat, Unawatuna: Lovely room and views. Nice staff, lovely pool. Great location. Average breakfasts, evening food is good.

Anuradhapura: Atmospheric.

Ritigala: Very evocative. Well worth the visit.

Sigiriya: Stunning. Really excellent.

Millenium Elephant Foundation: Much more rewarding than Pinnawala Elephant Orphanage.

Yala National Park: Superb.

-DP – UK

 
March 15, 2013 : Frustratingly slow responses to our emails during the booking process. Ananda [driver/guide] was professional, responsible, punctual and extremely helpful throughout the trip. With his flexibility and great sense of humour, he made our trip enjoyable. We felt safe at all times with him.

Jims Farm Villas, Matale: Great place to stay. Lovely setting, food average and expensive.

Queens Hotel, Kandy: Tired – needs renovating. Location, staff and food excellent.

Kitulgala Rest House, Kitulgala: Service slow, no atmosphere, uncomfortable bed.

Upper Glencairn, Dickoya: Rooms extremely run-down, terrible service.

Kalus Hideaway, Uda Walawe: Stylish and clean, service overbearing and insincere.

Flower Garden, Unawatuna: Great room, friendly staff, good service. Nice atmosphere.

Galle Face Regency, Colombo: Service slow, staff friendly and courteous. Excellent food.

-JM – Australia

 
March 15, 2013 : We booked at the last minute and yet everything went very smoothly. Sumeda [driver/guide] was a safe driver who provided us with amusing and knowledgeable commentary as a guide. He was flexible and yet superbly organised.

Waters Edge Tisawewa, Anuradhapura: Staff excellent, great food, lovely views. A little bit remote.

Green Paradise, Dambulla: Great facilities but feels a bit corporate – there is little to suggest that you are in Sri Lanka. Food excellent but Western.

View Point Villa, Ella: We loved it! Laid back with friendly and informal staff. Excellent Sri Lankan food.

Sigiriya: Stunning.

Yala: Superb!

Millenium Elephant Sanctuary: Much more rewarding experience than at Pinnawela Elephant Orphanage.

-DP – UK

 
March 14, 2013 : Chrishnan [driver/guide] was outstanding – I cannot fault him. He was exceedingly friendly, helpful and professional at all times. He is extremely knowledgeable and is an excellent driver.

Heritance Kandalama, Kandalama: Fantastic hotel! Food, staff and location all excellent.

Amaya Hills, Kandy: Fantastic hotel.

Mas Villa, Kotmale: Our favourite place – 5* plus! Staff were superb, as was the room, food and location.

Cinnamon Wild, Yala: Cannot be faulted.

CASA Colombo, Colombo: Great quirky design features.

Dambulla Cave Temple: Favourite excursion – excellent guide.

Yala Safari: Great experience with a great driver.

Tea Plantation: Interesting and a beautiful location. Great tea!

Minneriya National Park: Loads of elephants! Perfect.

Sigiriya: Enjoyed.

-BM – Cheshire, UK

 
March 13, 2013 : Michael [consultant] answered our requests efficiently and concisely. I appreciated that he did not try to sell us unnecessary services.
Jagath [driver/guide] was always efficient and courteous, responding perfectly to all requests. He is an extremely proficient driver, managing the very difficult traffic with ease. We appreciated that he gave us information but did not talk too much/interfere with our plans – he was helpful but discreet. We recommend him to others.

Dambulla Cave Temple: A highlight.

Sigiriya Rock: Okay.

Polonnaruwa: Disappointing.

Kandy: Limited interest.

Galle: fantastic – relaxed ambience.

-LP – Australia

 
March 13, 2013 : We were very happy with Charmaine [consultant]. Kevin [driver/guide] is professional and pleasant – very easy to be with. He is a superb guide.

Heritance Kandalama, Kandalama: Great location, nice staff, good buffet food.

Lavender House, Pussellawa: Very nice staff, especially the chef and manager. Fantastic location.

Sigiriya: One of the best excursions we have ever done.

Safari: Extraordinary.

Dambulla Cave Temple: Very interesting.

Temple of the Tooth: Very good.

-GG

 
March 10, 2013 : Some small details needed to be followed up on, but the booking process was generally very good and efficient.

-KH – London, UK

 
March 10, 2013 : Generally a very good and efficient booking process. Responses a bit slow at times. Ram [driver/guide] was excellent. He was very friendly and helpful and constantly cheerful. His knowledge of wildlife and ability to spot it is incredible! His presence really enhanced our holiday.

Heritance Kandalama, Kandalama: Good food, service lacking at times. Poor shower.

Theva Residency, Kandy: Excellent food, location and service.

98 Acres Resort, Ella: Room poorly cleaned. Pool not cleaned. Breakfast poor.

Yala Safari: Full day safari is excellent – not surrounded by jeeps for most of the day.

-PM – London, UK

 
March 10, 2013 : Ranjith [driver/guide] was warm and friendly throughout the holiday. He quietly established a good relationship with us and was attentive to our every need. He communicated well and was very knowledgeable. Ranjith is an excellent ambassador for his country and Red Dot. We will miss him!

Villa Kalapuwa, Thalhena: Great staff. Accommodation needs updating.

Jetwing Vil Uyana, Sigiriya: Comfortable hotel, poor food.

Ellerton, Kandy: Super location. Good food and excellent staff – great value for money.

Lavender House, Pussellawa: To die for.

Living Heritage, Koslanda: A wonderful experience.

Chaaya Wild, Yala: Excellent facilities. Buffet food only.

-MM

 
March 09, 2013 : Appreciated the quick replies of Dilhari [consultant] and her knowledge of Sri Lanka. She was pro-active and showed flexibility and professionalism. Kevin [driver/guide] was helpful, patient and great with our kids. He drove carefully and was a very knowledgeable guide.

Sigiriya Village, Sigiriya: Bathroom needs renovation, room really clean.

Queens Hotel, Kandy: Charming hotel in a good location. Bit noisy.

Glendower Hotel, Nuwara Eliya: Bathroom old. Charming place.

Grand Uda Walawe Safari Resort: Nice room, good breakfasts. Great place for safari.

Pinnawela Elephant Orphanage: Nice but could not approach the elephants too much. Very touristy.

Sigiriya Rock: Perfect.

Uda Walawe Safari: Wonderful – close to the animals, safe for kids.

Whale watching, Mirissa: Beautiful. Would not recommend for young children – rough sea, difficult to manage.

Spice Garden: Commercial.

Tea Factory: Nice but fell short of our expectations.

-SD – Singapore

 
March 09, 2013 : Sunil [driver/guide] looked after us so well during our visit to Sri Lanka. He did his job perfectly and professionally and was hugely knowledgeable and enthusiastic. Most of all, we appreciated his friendship.

-JA

 
March 09, 2013 : The website is difficult to navigate. The support during our stay was unsatisfactory – poor response to emails and calls. Prabath [driver/guide] was amazing! Friendly, helpful and extremely punctual, he has good English and extensive knowledge of Sri Lanka. He has a great sense of humour and made our trip very special.

Amaara Sky, Kandy: Service was slow.

Governors Chalets, Nuwara Eliya: Very nice room, poor restaurant.

View Point Villa, Ella: Poor bathroom, otherwise our favourite hotel!

Sigiriya: Amazing.

Adam’s Peak: The best excursion!

Polonnaruwa: A bit disappointing.

Anuradhapura: Great!

-NS

 
March 08, 2013 : Senarath [driver/guide] was courteous, helpful and very knowledgeable. He could not be faulted and made our holiday very special.

Villa Talangama, Talangama: Location excellent for seeing birds.

Leopard Safaris- National Parks: Staff friendly and helpful, accommodation basic. Poor food.

Jetwing Vil Uyana, Sigiriya: For a big hotel it is very nice.

Sir Johns Bungalow, Knuckles: Lovely staff and location. Room okay, bathroom needs refurbishment.

Warwick Gardens, Ambewela: Lovely house – beautifully kept. Communal dining – fine, but possibly not for all.

Chaaya Wild, Yala: Couldn’t fault it. Very busy.

Maya Villa, Tangalle: One of the nicest places we have stayed in.

Rainforest Eco Lodge, Deniyaya: Friendly, helpful staff. Isolated location – not a lot to do.

Galle Fort Hotel, Galle Fort: Superb setting and location for Galle. Room in need of decoration, smell of drains in bathroom.

Wilpattu Safari: Excellent.

Sigiriya: Excellent.

Polonnaruwa: Very good.

Dambulla Cave Temple: Excellent.

Temple of the Tooth: Very good.

Horton Plains: Very good.

Yala National Park: Very busy! Disappointing after Wilpattu.

Sinharaja: Not many birds on the eastern side – disappointing.

-EH – Durham, UK

 
March 08, 2013 : We found the service and speed of response excellent during the booking process. Sunil [driver/guide] was a wonderful, knowledgeable guide and a safe driver. His personality charmed us throughout the trip and made our time in Sri Lanka very special – we cannot recommend him highly enough.

Sun House, Galle: Fantastic! Truly beautiful.

Galle Face Hotel, Colombo: Great location, big rooms. No air-con in the dining areas.

Heritance Kandalama, Kandalama: Fantastic – truly amazing.

Clove Villa, Kandy: Wonderful service, good location, lovely rooms, great food.

Kelburne Mountain View Cottages, Haputale: We loved this place – absolutely unbelievable! A ‘must-do’.

Chaaya Wild, Yala: Great location. Wonderful service, very clean, good food.

Lunuganga, Bentota: An absolute gem of a place. Fabulous way to end the holiday.

-RH – London, UK

 
March 08, 2013 : Generally the booking process was excellent, but due to a flight change on the day of departure we still did not have one night of accommodation booked. Otherwise everything was arranged wonderfully. Upul [driver/guide] was a considerate, good and helpful driver but lacked the knowledge to be a guide.

Galle Face Hotel, Colombo: A lovely start.

Galkadawala, Habarana: We loved it! So different. Best good of the trip.

Warwick Gardens, Ambewela: Lovely location. Stylish with excellent staff.

Zion View, Ella: Great staff and good curries.

Kalus Hideaway, Uda Walawe: Potentially a great hotel. Too many staff, not enough leadership.

Buckingham Place, Rekawa: Stylish and well-organised, this is a sophisticated hotel. Lovely grounds.

Turtle Bay, Kalametiya: Very friendly hotel. Lovely staff, very helpful. Amazing seafood!

Colombo walking tour: Professional and interesting walk.

Pinnawela Elephant Orphanage: Enjoyed seeing them in the river, but the rest of the experience was poor.

Horton Plains: Loved the walk and the area. Many birds.

-SP – Dorset, UK

 
March 08, 2013 : Nalin [driver/guide] was excellent both as chauffer and guide. His knowledge of birds and wildlife is, I am sure, unrivalled.

Rainforest Eco Lodge, Deniyaya: Unique experience, well-conceived accommodation. Kitchen slightly too keen on European dining experience – would have preferred more Sri Lankan food. No alcohol licence, no pool.

Kalus Hideaway, Uda Walawe: Kids’ favourite. Service, whilst friendly and polite, was sloppy. Gardens scruffy, room average. Liked it anyway!

Master Campers, Wildlife Parks: An excellent experience! Superb food.

Frangipani Tree, Thalpe: Just arrived – looks promising.

-AS

 
March 07, 2013 : Good booking process. Efficient in refunding an earlier holiday I had to cancel. Aravinda [driver/guide] was a top class driver who added greatly to our enjoyment of the holiday. He was extremely professional at all times. His immense knowledge of Sri Lanka gave us a special insight to the country.

View Point Villa, Ella: Overall a good experience. Room and bathroom poorly lit and a little below the standard expected.

Grand Uda Walawe Safari Resort: Food not as good as other places we stayed in. Some dishes very good however.

Michelle, Balapitiya: Fantastic room, beautiful hotel. Over-attentive service and menu over-elaborate.

Villa Bentota, Bentota: Our favourite property – top class in all ways.

-EJ – UK

 
March 07, 2013 : Ananda [driver/guide] was very good. He drove well and was a very good guide. Car was always clean. He was very patient.

Chaaya Blu, Uppuveli: Great hotel.

Hideaway Arugambay: Half-board only covered main course at dinner and half the breakfast menu. Very simple but perfectly adequate. Best food.

Kirchhayn Bungalow, Bandarawela: Very run-down – in serious need of an update! The tap on the basin had no handle. Not good value for money at present. Fantastic location, staff lovely.

St Andrews Hotel, Nuwara Eliya: Felt that we had a poor room here.

Ceylon Tea Trails Tientsin, Dickoya: Garden room very good, Master Suite very dark with no external access.

Ellerton, Kandy: Disappointed with our bedroom Garden room and pool rooms very good however.

Saman Villas, Bentota: Isolated. Poorly designed.

-NC – London, UK

 
March 07, 2013 : Overall, the booking process was easy and responses were prompt even after payment. Ashok [driver/guide] was punctual, flexible and sensitive to our mood.

Green Paradise, Dambulla: Clean room, good food, nice pool, great service.

Clove Villa, Kandy: Lovely rooms, nice food and pool, enthusiastic staff.

Avian Breeze, Nuwara Eliya: Very clean, good food, very good service.

The Safari, Tissamaharama: Good buffet food. Nice pool, great location, lovely views.

Fort Bliss, Galle Fort: Great location, lovely views.

Pinnawela Elephant Orphanage: Excellent experience.

Sigiriya: Worthwhile getting to the top! Great views.

Polonnaruwa: Very interesting history.

Dambulla Cave Temple: Interesting and great views.

Yala National Park: Excellent – saw everything, even a leopard! Would definitely go back.

-SF – UK

 
March 07, 2013 : Wije [driver/guide] was punctual, helpful, communicative and informative. He is a careful driver and I always felt comfortable and safe. Highly recommend.

The Kandy House, Kandy: Top class! We were very well looked-after.

The Fortress, Koggala: A bit tired. Delightful staff and food.

Sigiriya: Very interesting.

-CG – Kent, UK

 
March 06, 2013 : Dilhari [consultant] provided us with perfect and fluid service during the booking process. Priya [driver/guide] was outstanding. He gave our holiday an extra dimension and made our honeymoon fantastic.

CASA Colombo, Colombo: Excellent.

Ulagalla Resort, Anuradhapura: Excellent and unique.

Heritance Kandalama, Kandalama: Fantastic hotel. Big (very touristy). Only buffet available for dinner.

Lavender House, Pussellawa: Excellent.

Grand Hotel, Nuwara Eliya: Too big, impersonal. No pool. Nowhere to relax. Only buffet available for dinner.

Melheim Resort, Haputale: Excellent.

98 Acres Resort, Ella: Excellent and unique.

Cinnamon Wild, Yala: Excellent and unique. Buffet food again, but wonderful.

Galle Fort Hotel, Galle Fort: Excellent. Swimming pool slightly dangerous!

-AM

 
March 05, 2013 : Good support provided during the booking process over visa issues. Suitable options offered when preferred hotels were not available. Our driver/guide was very helpful and assisted in making our trip the best it could be. He has been a delight. I will definitely be recommending him to friends.

Governors Mansion, Dickoya: Staff are polite and pleasant.

-LE – Dubai, UAE

 
March 05, 2013 : Suitable options offered when preferred hotels were not available. Good support provided during holiday. Our driver/guide was very helpful and concerned with making the trip the best it could be. He has been a delight and I highly recommend him to all.

Governors Mansion, Dickoya: Staff are polite and pleasant.

-LE – Dubai

 
March 04, 2013 :  

Heritance Kandalama, Kandalama: Very good for such a large hotel – very impressed with staff.

Leopard Safaris- National Parks: Luxury camping. Staff and food excellent. Access road hazardous!

Mount Cinnamon, Mirissa: Beautiful setting, helpful and attentive staff, good food. Clean but lacking in décor.

Yala Safari: Thoroughly enjoyable.

Whale Watching: Not to be missed!

-VB

 
March 04, 2013 : Roshan [driver/guide] is excellent. He is very helpful and has made our holiday very enjoyable.

-DS – London, UK

 
March 04, 2013 : Heritance Kandalama, Kandalama: Very good for a large hotel. Impressed with staff training.

Victoria Golf and Country Resort, Kandy: Excellent location – do not be put off because it is further from Kandy than other accommodation. It is an absolute must for people seeking peace and quiet. Food outstanding.

Langdale by Amaya, Radalla: Staff charming, food a bit too ambitious. Very pleasant.

Leopard Trails, Yala: Luxury camping. Staff and food excellent. Access to campsite hazardous after rain. Appreciated specialist knowledge of birds and animals.

Mount Cinnamon, Mirissa: Nicely surprised by location – beautiful setting. Helpful, attentive staff and good food. Enjoyed owner’s cultural taste. Good have a higher standard of cleanliness but a wonderful place to stay.

41 Lighthouse Street, Galle Fort: Excellent accommodation. Well-trained, attentive staff. Had the place to ourselves. Food individually catered and excellent.

Train journey – Kandy to Nana Oya: A must! Be prepared for delays.

Yala Safari: Thoroughly enjoyable.

Whale watching, Mirissa: Don’t miss it.

-VB – UK

 
March 03, 2013 : Guna [driver/guide] provided us with excellent service and courtesy throughout the trip. He was always concerned about our needs and wishes and gave helpful advice. He was very knowledgeable as a guide and made good suggestions about other excursions. We would highly recommend him to others.

Suisse Hotel, Kandy: Facilities in rooms are basic, but overall experience was good. Staff friendly and helpful.

Temple of the Tooth: Outstanding.

Cultural Show, Kandy: Good show.

-GF – UK

 
March 03, 2013 : Michael [consultant] was very responsive to our last minute booking. Very helpful throughout. Sarath [driver/guide] was very helpful. He made a great guide and travelling companion and was a real pleasure and delight to have around.

St Lachlan Hotel, Negombo: Great food, enjoyable stay.

Green Paradise, Dambulla: Interesting place. Comfortable. Enjoyed the stay.

Clove Villa, Kandy: Very enjoyable, friendly staff. A special place.

Hibiscus Garden, Tissamaharama: Fairly disappointing accommodation, great location.

Easy Beach, Ahangama: Disaster! Left after seeing room.

Fortaleza, Galle Fort: Excellent. Good food, great experience.

Sigiriya: Very interesting and enjoyable.

Dambulla Cave Temple: Ditto

Temple of the Tooth: Enjoyable but very busy.

Yala National Park: Most impressed we managed to see a leopard!

Turtle Hatchery: Very interesting and enjoyable.

-B – Aberdeen, UK

 
March 03, 2013 : Our driver/guide was excellent.

Whale watching, Mirissa: Well-organised. Friendly and knowledgeable crew.

Yala Safari: Good drivers and spotters. Some of the vehicles are old.

-HM

 
March 02, 2013 : Cannot fault whole booking process – highly recommend Red Dot. Bandu [driver/guide] was pleasant and unassuming, always punctual and very helpful.

Villa Talangama, Talangama: Fantastic place. Good room, great food and lovely hosts.

Rainforest Eco Lodge, Deniyaya: Isolated – little to do after your evening meal. Food poor. Would not stay here again.

Kalus Hideaway, Uda Walawe: Great service, good food, lovely chalet. Nice to have your room away from the main building.

Leopard Safaris- National Parks: Could not fault it! Highlight of the holiday – fantastic!

Coco Tangalla: Fantastic! Excellent service, food and staff.

The Wallawwa, Kotugoda: Lovely place; expensive for what it is.

Yala National Park: Excellent – saw three leopards thanks to the guide! Food was brilliant.

Uda Walawe National Park: Very good – plenty of wildlife.

Whale watching, Mirissa: Fantastic experience! Spent 40 minutes with blue whales – it was very humbling.

-IJ – UK

 
March 02, 2013 : Dilhari [consultant] was very good. Our driver/guide was excellent. Very knowledgeable, he was the best guide we could have had and really made our trip wonderful.

Clove Villa, Kandy: Nice for one night. Ground floor rooms can hear the noise of dining room.

-P – London

 
March 02, 2013 : Red Dot failed to inform us that two of our chosen hotels were fully booked until it was too late to choose our own alternatives. Red Dot found good replacements, but they were not entirely to our taste. More warning would have been appreciated. Jagath [driver/guide] was an excellent driver – safe, reliable, careful and responsible. He was eager to help us enjoy our time in Sri Lanka and to accommodate our wishes. He worked hard to show and tell us things that were in our range of interests.

Tissawewa Rest House, Anaradhapura: Very friendly staff, good food. Well located. Slightly shabby in décor/maintenance, but this gave it a ‘time-capsule’ charm.

Cinnamon Lodge, Habarana: Very comfortable and well-maintained luxurious accommodation. Very good food, lovely grounds. Slightly too big and institutional for our taste.

Ellerton, Kandy: Charming and friendly – a lovely, personal place to stay. Extremely kind staff. Tasteful and elegant without being stuffy. Excellent.

Why House, Thalpe: Lovely place. Very friendly and eager staff, food okay. Spacious, clean, comfortable and attractive rooms. Welcoming feel, marvellous grounds.

Ceylon Tea Trails Tientsin, Dickoya: A virtually perfect hotel – superior in every way. Exceptional food and elegant accommodation.

98 Acres Resort, Ella: Not to our taste. Felt like a Polynesian village, not Sri Lanka. Magnificent views.

Buckingham Place, Rekawa: Secluded, serene hideaway. Food was outstanding, grounds and staff were excellent. Location at the beach was beautiful.

-SG – USA

 
March 01, 2013 : Wije [driver/guide] was excellent. He was very helpful, likeable and quickly worked out which activities I would enjoy, tailoring his recommendations to me personally.

The Wallawwa, Kotugoda: Perfect airport hotel – you feel your holiday has really started when you arrive here.

Green Paradise, Dambulla: Not really a paradise.

98 Acres Resort, Ella: Highly recommended.

The Last House, Tangalle: Outstanding – one of the nicest hotels I’ve visited in any country.

Yala Safari: Excellent.

-GS – Luxembourg

 
February 28, 2013 : Yala National Park: Excellent – very flexible.

Horton Plains: Wonderful –well worth the early start!

-S

 
February 28, 2013 : Dirk [consultant] and all the Red Dot team made our holiday memorable and enjoyable. We knew you had gone to a lot of trouble to make it all go well – we really appreciate your efforts. Namunu driver/guide] was excellent. He was a good and careful driver, a knowledgeable guide and was very sensitive to what we wanted to do.

Elephant Corridor, Habarana: Treated like royalty! Staff charming, room excellent, lovely pool and superb food.

Ulagalla Resort, Anuradhapura: Superb! Felt utterly spoiled.

The Fortress, Koggala: Can’t swim in the sea, but beach is stunning. Wonderful pool, beautiful room, excellent food. A wonderful place to stay.

-AJ – Italy

 
February 28, 2013 : Bandara [driver/guide] was excellent.

Cinnamon Citadel, Kandy: Long way out of town.

Kandy dancing: Excellent.

-IB

 
February 28, 2013 : Very pleased with Sean’s [consultant] flexibility, response and general communication. Booking with Red Dot allowed us to do the exact itinerary we wanted compared to an organised tour. Prasad [driver/guide] has been fantastic. He is unfailingly polite, punctual, cheerful and accommodating and has great knowledge of Sri Lanka. We always felt completely safe and comfortable with him. He has definitely contributed to the success of our trip and we do not hesitate in recommending him.

Heritance Kandalama, Kandalama: Fantastic location. Great room and pool, plenty of choice at buffet breakfast and dinner.

St Andrews Hotel, Nuwara Eliya: Room old, bathroom worn and basic. Damp and musty.

Cinnamon Citadel, Kandy: Beautiful scenery. Clean and well-kept hotel.

Sigiriya: Definitely worth the climb!

-AB – Germany

 
February 27, 2013 : Very good website – clear and very easy to use. Kevin was a wonderful driver/guide – we called him to ‘Google of Sri Lanka’ because he knew everything and was very helpful.

The Kandy House, Kandy: Wonderful hotel. Perfect room, brilliant service – the best hotel we stayed in.

Lavender House, Pussellawa: Perfect location, wonderful views. Needs renovation. Great pool, staff brilliant.

The Kandy House, Kandy: No alcohol licence, lovely meals. Wonderful hotel.

Bundala National Park: Disgusting toilets. Expensive and did not see much wildlife.

-MC – Lancashire, UK

 
February 27, 2013 :  

Cinnamon Lodge, Habarana: An excellent hotel to start in.

Clove Villa, Kandy: No alcohol available. Rather noisy.

Dutch House Galle: Excellent – a very special place to relax.

-ME – London, UK

 
February 27, 2013 : Bonifus [driver/guide] has been excellent.

Cinnamon Lodge, Habarana: Lots of tour parties. Wide variety of food, not great quality.

Park Street Hotel, Colombo: Noise from construction site next to hotel at night. Very nice – good character and friendly staff.

-RS – UK

 
February 26, 2013 : Lukmanie [consultant] was very helpful in dealing with our queries and itinerary changes. Aravinda [driver/guide] was perfect in every way. Punctual and knowledgeable, he made sure we had a wonderful trip. He is a credit to your company and we felt very fortunate to have him as our driver. When we return we will certainly be using Red Dot (and hopefully Aravinda!) again.

Heritance Kandalama, Kandalama: Unique hotel in a great location. Fantastic food.

Earls Regency, Kandy: Very comfortable hotel. Lovely pool area.

Sigiriya: Very enjoyable trip – great views from the top.

Polonnaruwa: Lots to see, history is very interesting.

Temple of the Tooth: A ‘must-see’.

Botanical Gardens: Very interesting – wear comfortable shoes!

-DW – UK

 
February 26, 2013 : Red Dot were the only organisation who were able to fully meet all of my requirements. Ayanthi [consultant] responded to my many enquiries with accurate information and constructive comments. Shane [driver/guide] was exceptional – all of the highlights of the holiday were due to his suggestion and recommendation. He constantly exceeded our expectations.

The Wallawwa, Kotugoda: An outstanding hotel – a wonderful introduction to Sri Lanka.

Heritance Kandalama, Kandalama: Remarkable hotel.

Amaara Sky, Kandy: Disappointing. Bathroom renovation incomplete, appalling evening meal. Good Sri Lankan breakfast.

Grand Hotel, Nuwara Eliya: Good standard overall.

Chaaya Wild, Yala: Another exceptional hotel which exceed our expectations in all respects.

Galle Face Regency, Colombo: Lovely hotel in an excellent location.

-JR

 
February 25, 2013 : Our driver/guide Naliin far exceeded our expectations. He solved our problems and became a trusted friend to our family – he was particularly good with our children.

The Wallawwa, Kotugoda: Good stop after long flight.

Clove Villa, Kandy: Very well-equipped and comfortable. Good location.

Kelburne Mountain View Cottages, Haputale: Very remote, but beautiful.

Grand Uda Walawe Safari Resort: Good hotel. Well-equipped and comfortable rooms, beautiful scenery, huge pool.

Victoria, Thalpe: Paradise.

Villa Kalapuwa, Thalhena: Odd layout. Rooms next to kitchen – cooking smells not pleasant. However, served purpose before flight home.

Pinnawela Elephant Orphanage: Wonderful.

Temple of the Tooth: Interesting.

Sigiriya: Fantastic! A unique experience.

Galle Fort: Very interesting.

-MP – Cornwall, UK

 
February 25, 2013 : Wije [driver/guide] was a first-class driver. We recommend him to all future Red Dot travellers.

Jetwing Beach, Negombo: Excellent hotel. Perfect beach location, hotel staff friendly and accommodating.

Heritance Kandalama, Kandalama: A little isolated and impersonal.

Mahaweli Reach, Kandy: Favourite hotel – not too big with lots of character. Excellent service and food.

Lavender House, Pussellawa: Great location, helpful staff. No air-con or mirror in room.

The Wallawwa, Kotugoda: Beautiful hotel, secluded setting. Quiet and peaceful. Swimming pool shaded – not good for sun-bathing! Good for one night only.

Sigiriya: Well worth the effort.

Minneriya National Park: Great fun and enjoyable.

Dambulla Cave Temple: Fascinating.

Temple of the Tooth: Quite an experience.

Spice Garden: Interesting, but we felt pressured to purchase their goods.

Botanical Gardens: Extremely well-maintained.

-JH – Northern Ireland, UK

 
February 25, 2013 : Simma [driver/guide] is very knowledgeable and an excellent driver. He made our time in Sri Lanka an absolute pleasure and is a credit to your company.

-GP – London, UK

 
February 25, 2013 : Shane [driver/guide] always provided us with water and kept the car spotless.

Theva Residency, Kandy: Musty smell in room.

-BT – UK

 
February 24, 2013 :  

The Wallawwa, Kotugoda: Food is expensive.

Wild Grass Nature Resort, Sigiriya: Wonderful location, fabulous service.

-SB – UK

 
February 24, 2013 : Ram [driver/guide] was excellent. He was knowledgeable, safe and always well turned out. It was a real pleasure travelling with him.

Rainforest Eco Lodge, Deniyaya: Great setting. Tasty lunch, a bit cold.

Kalus Hideaway, Uda Walawe: Room needs renovating. Food average, lovely pool.

Warwick Gardens, Ambewela: Amazing place – very unique! Staff friendly, brilliant and inexpensive food, great views.

Uda Walawe Safari: Saw lots of wildlife, generally very good.

-AS – UK

 
February 23, 2013 : Quickly got what we wanted during the booking process. Chandra [driver/guide] was friendly and efficient with a warm and outgoing personality.

Cinnamon Lodge, Habarana: A la carte menu was awful, buffet excellent.

Mandira Dickoya Bungalow, Dickoya: Location is a dream! Very personal service.

Unawatuna Beach Resort, Unawatuna: Next to a building site on a bad road. Beach and pool are fantastic.

Sigiriya: Excellent.

Polonnaruwa: Excellent overall.

Elephant Ride: Great fun.

Spice Garden: Interesting.

Galle Fort: Excellent – very interesting tour.

-W – London, UK

 
February 23, 2013 : Wije [driver/guide] was recommended to us by previous Red Dot clients and rightly so! His service and attention to our needs was second to none and we heartily recommend him to other travellers.

The Wallawwa, Kotugoda: Very friendly staff, good food. Swimming pool a bit suspect.

Cinnamon Lodge, Habarana: Not our favourite hotel.

Theva Residency, Kandy: First-class boutique hotel. Great food and room.

Lavender House, Pussellawa: Beautiful, peaceful location. Very friendly staff.

The Safari, Tissamaharama: Service bad, staff had limited English. Would not recommend.

Frangipani Tree, Thalpe: No safe bathing on beach. Food disappointing and expensive.

Polonnaruwa: Very interesting.

Dambulla Cave Temple: Well worth seeing.

Temple of the Tooth: Very busy – we felt 'hurried-through'.

Yala National Park: Safari was long and very uncomfortable. Worth it for the wildlife!

-KG – UK

 
February 22, 2013 : Very quick replies to emails, very helpful throughout. Namunu [driver/guide] was a great companion, an excellent driver and an extremely knowledgeable guide.

Ulagalla Resort, Anuradhapura: Beautiful place, charming staff.

Elephant Corridor, Habarana: Loved this place! Great location, lovely room, wonderful staff. Breakfast was poor.

The Kandy House, Kandy: Beautiful hotel in a gorgeous setting. Food superb, staff charming, can be quite noisy.

The Fortress, Koggala: Fabulous place with excellent amenities. Incredible setting, wonderful pool. Very relaxing.

-AJ – Italy

 
February 22, 2013 : Itinerary was planned efficiently, but there were a few time gaps in correspondence which resulted in the loss of a choice of accommodation. Ervin [driver/guide] was outstanding. He was good company, very flexible, courteous and knowledgeable.

St Lachlan Hotel, Negombo: Loved this place.

Heritage Habarana, Habarana: Lacked character, situated on a busy road.

Borderlands, Kitulgala: Such good fun! Excellent.

Sigiriya: Lovely.

Temple of the Tooth: Beautiful.

-VM

 
February 22, 2013 : It is difficult to communicate using the website, as you respond inefficiently to online inquiries. Lahiru [driver/guide] is a excellent driver. He was helpful, courteous, friendly and very concerned for the safety of our two year-old son. We would love to use him again.

Chaaya Wild, Yala: Really enjoyed our stay here – they are fabulous with children. Lovely location, great room, staff went out of their way for us.

Lavender House, Pussellawa: Great location, not suited for those with children. Western food not great, limited breakfast, lack of dinner choices.

-EC – Qatar

 
February 22, 2013 : Very good communication from Lahiru [consultant]. We will recommend Red Dot to friends. Sarath [driver/guide] is a lovely man. An excellent driver, he was very courteous and helpful and always looked very smart. He made our holiday easy and enjoyable.

Palm Garden Village, Anuradhapura: Lovely location by lake.

Kassapa Lions Rock, Didgampathaha: Bland accommodation. Rooms dark.

Clove Villa, Kandy: Excellent food and chef. Stylish interiors, nice pool and gardens, no alcohol (yet). Perfect!

Melheim Resort, Haputale: One of the best hotels!

Kalus Hideaway, Uda Walawe: Communal areas dark and dingy. Food and pool excellent.

Coco Tangalla: Lovely hotel! Great location and pool. Another top score!

Uda Walawe National Park: Excellent!

Polonnaruwa: Interesting – an essential part of the tour.

Sigiriya: Excellent excursion.

Dambulla Cave Temple: Interesting.

Temple of the Tooth: Not that interesting.

Train journey – Kandy to Haputale: Lovely scenery but a very long journey!

-HG – Norwich, UK

 
February 21, 2013 : Information was exchanged efficiently and quickly during the booking process. Bandara [driver/guide] was excellent. Courteous, caring and supportive, he was considerate to all our needs. He was a great guide and an excellent, pleasant travelling companion.

Green Paradise, Dambulla: A bland, soulless place.

The Kandy House, Kandy: Absolutely lovely! First-class accommodation.

Chaaya Wild, Yala: Excellent. Good location, excellent service.

Fort Printers, Galle Fort: Pleasant and interesting hotel. We recommend.

Pinnawela Elephant Orphanage: Should be a ‘must-do’ for tourists.

Yala National Park: Stunning scenery and a very good safari.

Polonnaruwa: Very worth-while.

-PS

 
February 20, 2013 : Nice touch that Red Dot called to check how things were going. Ashok [driver/guide] deserves a 10/10 for helpfulness. He always made good suggestions and was easy to be with for long periods of time. He was constantly concerned for our safety and kept the vehicle clean and in good condition. He is a great ambassador for Sri Lanka and for Red Dot.

Sigiriya Village, Sigiriya: Poor service upon arrival. Room was poorly lit, bathroom lighting was harsh.

Zion View, Ella: Professional and friendly owner and staff. Food excellent and reasonably-priced.

Hibiscus Garden, Tissamaharama: Isolated. No hot water at night, better lighting.

Fort Bliss, Galle Fort: Great shower, friendly and welcoming staff.

-DN – USA

 
February 20, 2013 : Whole trip was very good. One weak part of the booking process is the flight booking section. Our driver/guide was a very good guide and looked after us well. The relationship between guide and party is key to a successful holiday, so thank you!

Cinnamon Lodge, Habarana: Very good.

Villa Rosa, Kandy: Very good!

Ceylon Tea Trails Tientsin, Dickoya: Very good.

Melheim Resort, Haputale: Wonderful location, very good staff. Reception unattractive and poorly furnished.

Paradise Beach Club, Mirissa: Lovely family hotel on the beach.

Tea Trails: Wonderful countryside with quite remarkable views.

Train journey – Kandy to Haputale: Unlike any other.

-ET – UK

 
February 20, 2013 : Jaya [driver/guide] was very helpful and attended to our every request.

Cinnamon Lodge, Habarana: Food was bad.

Theva Residency, Kandy: Poorly furnished room, food excellent. Enjoyed our stay here.

Ceylon Tea Trails Norwood, Dickoya: Very good experience.

Buckingham Place, Rekawa: Wonderful host. Everything was perfect!

Kahanda Kanda, Koggala: Property needs money spent on it. Pool dirty, stunning location. Wonderful place!

-GF – UK

 
February 20, 2013 :  

Kalus Hideaway, Uda Walawe: Poor room, limited food selection.

98 Acres Resort, Ella: Fantastic hotel. Food limited.

-JS

 
February 19, 2013 : I would highly recommend Moses [driver/guide] to everyone. Polite, courteous and helpful, Moses was extremely conscientious and very informative. He is a very good man.

Tissawewa Rest House, Anaradhapura: Location excellent, room disappointing. Food okay.

Kandy Cottage, Kandy: Best food we tasted in Sri Lanka. No privacy. Charming place overall.

Governors Chalets, Nuwara Eliya: Room lovely, beautiful location. Non-existent service.

Mandira Dickoya Bungalow, Dickoya: Beautiful place. Staff make you feel like you’re their own special personal guest.

View Point Villa, Ella: Excellent location. Room in need of good service. Food okay.

-SD

 
February 19, 2013 : Lahiru [consultant] was fantastic, contacting us promptly with helpful information. She was supportive and flexible in incorporating our requests into our itinerary. The website is user-friendly and enticing. Bernard [driver/guide] was extremely knowledgeable and informative, but on occasion it felt like he was lecturing us, treating us as immature and unintelligent. That said, he was a safe, passionate and only meant well.

Ulagalla Resort, Anuradhapura: Amazing location, friendly staff, incredible room, delicious food. Loved being surrounded by wildlife in such a spacious setting.

Clove Villa, Kandy: Very friendly chef. Great bathroom.

Ceylon Tea Trails Summerville, Dickoya: Wow! Sensational views, beautiful room and shower. Attentive staff, great chef.

Ceylon Tea Trails Tientsin, Dickoya: Beautiful manor house. Lovely gardens, greats rooms and food.

Kahanda Kanda, Koggala: Great last stop. Staff very nice and helpful, great food and lovely room.

Sigiriya: Beautiful.

-LM

 
February 19, 2013 : Our driver/guide had excellent knowledge of birds and other wildlife which added immensely to our holiday experience. He was very helpful and had an amazing command of English.

-JH – Edinburgh, UK

 
February 18, 2013 : Reliable and speedy replies to questions.

Villa Bentota, Bentota: Excellent room, location and service..

The Wallawwa, Kotugoda: Good location for airport. Room and service exceptional.

Whale watching, Mirissa: Good trip, saw plenty of whales.

Tea Plantation: Fantastic experience.

Turtle Hatchery: Interesting and hands on.

-SJH – UK

 
February 18, 2013 : Dilhari [consultant] was very good. Seelan [driver/guide] was excellent. He was very knowledgeable, reliable and friendly and knew when to provide us with information and when to allow us quiet time.

St Lachlan Hotel, Negombo: A decent and functional place to stay before/after the airport.

Heritance Kandalama, Kandalama: Breath-taking scenery, poor service. Food options limited and disappointing.

Stafford Bungalow, Ragala: Service fine, ground lovely. Old furnishings, dirty bed linen.

Kalus Hideaway, Uda Walawe: My favourite place. Friendly and accommodating service, clean, minimalistic rooms.

Chaaya Tranz, Hikkaduwa: Decent place to stay. Dirty floors.

-HS – Hong Kong

 
February 17, 2013 : Rasika [driver/guide] was a pleasant and safe driver. We recommend him to anybody!

St Lachlan Hotel, Negombo: Perfect for a first night stay.

Mandira Strathdon Bungalow, Watawala: Great personnel. Had a really nice stay here.

-AM – Hong Kong

 
February 17, 2013 : Lahiru [consultant] was incredibly patient and helpful, putting together a fantastic itinerary for us. I really appreciate the support and professionalism from the entire Red Dot team. Aravindha [driver/guide] was warm, welcoming, sincere and professional throughout our trip. He was flexible, had excellent knowledge and struck the perfect balance between being a friend and maintaining his professionalism. He is a credit to Red Dot and Sri Lanka.

Zylan, Colombo: Great location for a first stop. Large room, pleasant communal areas, good food.

Unawatuna Beach Resort, Unawatuna: Dated room, good food, great location.

Mangrove Garden, Tangalle: Amazing! A little piece of paradise. Great food, good vibe, very isolated.

Leopard Safaris- National Parks: Amazing experience from beginning to end. Camp and food are faultless!

Mandira Dickoya Bungalow, Dickoya: Very poor bathroom. Food expensive and cold, unfriendly staff.

Clove Villa, Kandy: Beautiful and modern hotel. Unique rooms, excellent standards, friendly staff. Food very good.

-RG – UK

 
February 17, 2013 : Lahiru [consultant] was very helpful with good suggestions. Problem with email, but resolved. Sanjeewa [driver/guide] was excellent in every way. Careful driver, punctual, always cheerful and helpful, going out of his way to comply with our wishes. Car always clean and tidy. Real bonus for us was his knowledge of birds and wildlife – made it a very special holiday. He is a star.

Udekki, Alankuda: Not for everybody. Basic rooms, poor first impression. Fantastic host – personal guests. Wonderful location, superb food – sublime lobster. Dolphin trip wonderful. Great value for money, wonderful experience.

Ulagalla Resort, Anuradhapura: What a wonderful place. Peace, wildlife, superb rooms and top class staff. Excellent massage. Nothing was too much trouble! Top class.

Heritance Kandalama, Kandalama: Profile looked better than it was. Building/rooms getting tired. Good staff, noisy dining room. Not for us – should have taken your advice and gone to Vil Uyana!

Ellerton, Kandy: Owner was there when we stayed – felt like house guests. He was delightful and so helpful. Good food, excellent service.

Ceylon Tea Trails Summerville, Dickoya: Favourite place – excellent in all ways. Tea experience very informative, boat trip across to Norwood added to it all. Best place of our trip in all ways.

Cinnamon Wild, Yala: Very nice accommodation.

Kadju House, Tangalle: Wonderful location, superb pool. Food simple but good. Room basic, lovely grounds, very good massage. Could be better with good management.

Yala Safari: Excellent safari. Chaos at beginning – too many vehicles! Saw a family of leopards and a sloth bear – amazing! Terrible roads.

-FS – Norwich, UK

 
February 16, 2013 : Red Dot put together a beautiful tour for me – I will certainly be recommending you. Ervin [driver/guide] is an excellent driver and after 42 days of travelling with him, he has become a very good friend. He was patient, helpful and friendly. The vehicle was comfortable and roomy and was cleaned carefully each day. Always dressed smartly.

Ice Bear, Negombo: Convenient. Room not cleaned and linen not changed for four days. Food not exciting, dirty stretch of beach. Staff tried to welcome guests.

Tissawewa Rest House, Anaradhapura: Was once wonderful but is now rundown. Plenty of hot water, room thoroughly clean. Food good.

Heritage Habarana, Habarana: Located on a very busy central crossroad. Room clean, lots of hot water. Food satisfactory, staff attentive. Noisy at night (lots of traffic).

Kandy Cottage, Kandy: I loved this place. Location is quiet and magical. Great staff, wonderful food. Simple facilities but clean and well serviced.

Avian Breeze, Nuwara Eliya: Did not enjoy staying here. Expensive and pretentious small guest house. Dull location. Room clean, staff poorly trained. Food okay. Poor weather did not help!

Mountain Heavens, Ella: Food good, beautiful location. View in room was excellent. Friendly staff. I could have stayed here longer.

Hibiscus Garden, Tissamaharama: Poor location. Nice swimming pool, room excellent and well-serviced. Food poor and lacked variety. Chaotic service in dining room.

Mangrove Garden, Tangalle: Lovely setting. Food good, bedroom okay. Heavy trap door to get to bathroom.

Sun n Sea, Unawatuna: In spite of being on a very busy road, there was no traffic noise. Room good, cleaned daily. Staff friendly and polite, food okay but not exciting.

Garden Beach Hotel, Kosgoda: Enjoyed my time here. Room excellent, staff very helpful and accommodating. Nice, small pool. Quiet location set away from road.

-JN – Cornwall, UK

 
February 16, 2013 : Very happy with our driver/guide. He was excellent with our young children and we always felt safe and taken care of.

Beach Hut, Dalawella: Villa should be kept in better shape.

Governors Mansion, Dickoya: Decent hotel.

Cinnamon Citadel, Kandy: Best hotel for Kandy. Very noisy.

Botanical Gardens: Nice.

Whale Watching: Amazing.

-EG – Singapore

 
February 16, 2013 : Need to respond quicker to emails. Tour designed by Red Dot could not be faulted! Will certainly be using you again.

Our driver/guide was superb – couldn’t do enough for us! Polite, punctual and knowledgeable, he made our tour exceptional.

-CF – UK

 
February 15, 2013 : Ranjith [driver/guide] was excellent driver and made sure to show us all points of interest, big or small. He was pleasant to travel with and our family enjoyed his company.

Jetwing Blue, Negombo: Least favourite hotel.

Cinnamon Lodge, Habarana: Pleasant stay.

Lavender House, Pussellawa: Top notch all round – really enjoyed this place.

Jetwing Beach, Negombo: Very good stay – much better than Jetwing Blue.

Sigiriya: Bad weather so couldn’t fully enjoy it.

Dambulla Cave Temple: Enjoyable.

Temple of the Tooth: Enjoyed.

Tea Factory: Okay.

Nuwara Eliya: Very nice town.

-ES

 
February 15, 2013 : Occasionally email response was a little slow. Wiki [driver/guide] was flexible, helpful, punctual ad polite. He had great knowledge of the cultural sites and we always felt comfortable and safe with him. We’ve really enjoyed our tour with him.

-GH – UK

 
February 15, 2013 :  

Jetwing Vil Uyana, Sigiriya: No complaints.

Theva Residency, Kandy: Cramped.

Lavender House, Pussellawa: Poor road to the premises. Wines expensive and limited choice.

Apa Villas, Thalpe: Noise from the road; sleeping is difficult.

-FH – York, UK

 
February 14, 2013 : Our driver was very good. He was helpful, accommodating and a true gentleman. At times difficult to understand.

Galle Face Hotel, Colombo: Dining area staff grumpy.

Ceylon Tea Trails Norwood, Dickoya: Excellent food, staff, grounds and ambience. Would happily spend a whole holiday here.

Villa Rosa, Kandy: Eccentric but pleasant owner. Fantastic food and staff.

Kalus Hideaway, Uda Walawe: Great location. Excellent tracker, nice pool. Staff need some ‘polish’.

Whale watching, Mirissa: Friendly, helpful crew, nice boat. Saw lots of whales.

-EK – USA

 
February 14, 2013 : Bodu [driver/guide] was simply excellent, in his manner, helpfulness and knowledge.

Langdale by Amaya, Radalla: Excellent friendly staff. Lovely location.

Fort Printers, Galle Fort: Simple but good.

-HT – Israel

 
February 14, 2013 : Angelo [driver/guide] was excellent and a delight. I cannot think of anything he could have done better.

Mount Lavinia Hotel, Mount Lavinia: Had to wait an hour on arrival for the room to be ready.

Waters Edge Tisawewa, Anuradhapura: Basic, clean and comfortable. Good views, obliging service and great food.

Villa Rosa, Kandy: First class!

Chaaya Wild, Yala: Should have stayed longer!

Yala National Park: Very good – morning safari is better.

-ML

 
February 14, 2013 : The responses, booking information and decisions were all very good. Jageth [driver/guide] was excellent. He was courteous, helpful and advised us well throughout the trip. He was a safe driver and always punctual. We strongly recommend him as a driver and guide.

Heritance Kandalama, Kandalama: Poor food, lovely room. Brilliant location.

Clove Villa, Kandy: Staff, décor, facilities and food much better than we expected from the profile. It was a great stay.

Lavender House, Pussellawa: What an amazing place! You are paying for something special. Fantastic staff.

Pinnawela Elephant Orphanage: More like a zoo – not a place to encourage.

Sigiriya: Amazing – brilliant views.

Dambulla Cave Temple: Really interesting.

Yala Safari: Fantastic!

-RB – Sussex, UK

 
February 12, 2013 : Booking process was all done very smoothly – Lahiru [consultant] was very helpful.

Sun House, Galle: Loved the colonial feel. Staff excellent.

Ellerton, Kandy: Lovely place, good and helpful staff.

Jims Farm Villas, Matale: Really lovely place to stay. Impeccable service, food average.

Palagama Beach, Alankuda: Fantastic end to our holiday. Lovely cabanas, clean beach.

-RB – Sussex, UK

 
February 12, 2013 : Padma [driver/guide] was excellent throughout, arranging everything efficiently and keeping us well-informed.

Zion View, Ella: Room and food good.

Horton Plains: A very enjoyable day.

Sigiriya: Spectacular site – full of history.

Yala National Park: An excellent park with a wide range of wildlife.

-HP – London, UK

 
February 12, 2013 : Sumedha [driver/guide] is an excellent driver. He was resourceful, flexible and knowledgeable. I recommend him highly.

Heritance Kandalama, Kandalama: Food very good.

Amaya Hills, Kandy: Hotel in need of renovation. Location fantastic.

Lavender House, Pussellawa: Food a little bland. Attentive and sociable staff.

Polonnaruwa: Beautiful.

Sigiriya: Excellent.

Dambulla Cave Temple: Exceptionally stunning site.

-AL – Canada

 
February 11, 2013 : Bernard [driver/guide] was an ultra-safe driver, always, punctual, very knowledgeable, unfailingly courteous and constantly enthusiastic.

Heritage Habarana, Habarana: Modern and stylish room, very sweet receptionist. Everything excellent.

Kandy Cottage, Kandy: Basic bathroom, otherwise perfect. Loved the setting ,food and staff.

Mountain Heavens, Ella: All about the view – more than compensates for the average food.

Mangrove Garden, Tangalle: Dingy, dark cabin. No hot water. Can see why most people would consider this paradise, however.

Seagreen Guesthouse, Galle Fort: Nice setting. Friendly people, good restaurant.

-TW – North Yorkshire, UK

 
February 11, 2013 : Booking process was simple and straightforward – Ayanthi [consultant] was extremely helpful. Hasantha [driver/guide] was superb in all respects. He was a confident and safe driver, always patient and helpful and an excellent wildlife spotter.

Jetwing Vil Uyana, Sigiriya: Not much choice at breakfast. Wine is expensive.

Rangala House, Bobebilla: A gem of a guesthouse. Talented chef, generous host, lovely isolated location.

Zion View, Ella: Friendly, willing staff, superb location.

Chaaya Wild, Yala: Excellent location.

Fort Printers, Galle Fort: Charming but somewhat dilapidated – very old world and lovely with it.

Pinnawela Elephant Orphanage: Not as commercialised as expected.

Tea Trails: Fascinating – excellent guided tour.

Yala Safari: Brilliant array of wildlife – very exciting!

-DC

 
February 11, 2013 : Cligendael Hotel, Kandy: Tastefully decorated, impeccable service. We will certainly miss this place.

-FR

 
February 10, 2013 : Quick and easy booking process – clear advice and prompt responses. Bonifus [driver/guide] was polite, professional and punctual. He was a very good driver and knew when to chat and when we wanted quiet.

Aditya, Rathgama: High-class beach resort. Good facilities, grounds small. Lovely sea-facing rooms.

Buckingham Place, Rekawa: Well-run, well-trained staff, good location. Very good hotel.

Ceylon Tea Trails Castlereagh, Dickoya: Superb hotel – best in Sri Lanka. Excellent location, superb service and exquisite food.

Ceylon Tea Trails Tientsin, Dickoya: Excellent food and service in a ‘colonial’ atmosphere. Noise from nearby village during the day.

The Wallawwa, Kotugoda: Excellent hotel for the airport without having the ‘feel’ of an airport hotel.

Yala National Park: Excellent.

-PD – York, UK

 
February 09, 2013 : Ananda [driver/guide] is an excellent driver with a winning personality. He is a fantastic guide to Sri Lanka – highly recommended.

View Point Villa, Ella: Poor food, superb views, great location. Shabby accommodation.

-NM – Sussex, UK

 
February 09, 2013 : Prasanna [driver/guide] has been very friendly, helpful and flexible. We always felt extremely safe with him.

The Wallawwa, Kotugoda: A very good start to the trip!

Ulagalla Resort, Anuradhapura: Exceptional service! Wonderful place and room.

Sanctuary, Victoria Golf & Country Resort: Welcome was bureaucratic, transport always late. Staff not friendly except those in the restaurant. Beautiful place but not cleaned well.

Lavender House, Pussellawa: A dream!

Jetwing Lagoon, Negombo: Not a boutique hotel, but the rooms are nice.

Anuradhapura: No time pressure – could explore as we desired.

Sigiriya: We loved this.

Minneriya National Park: Beautiful safari, great guide. We very much enjoyed it.

Dambulla Cave Temple: Wonderful place, again not rushed.

Temple of the Tooth: Very good guide.

-MF

 
February 08, 2013 : Booking process was excellent in every way. Our driver/guide was excellent – he really made the holiday a pleasure. Very reliable and determined to help us in any way that he could.

Cinnamon Lodge, Habarana: Superb food, excellent staff, wonderful pool.

Fort Printers, Galle Fort: Very good hotel in the town.

Frangipani Tree, Thalpe: Lovely hotel. Peaceful atmosphere, great staff. Wonderful lodges with amazing bathrooms.

Galle: Interesting town to explore.

-PK – London, UK

 
February 08, 2013 : Tea Factory: Good.

Spice Garden: Great.

-AF

 
February 06, 2013 :  

Horathapola Estate, Horathapola: Best hotel we have ever visited.

The Kandy House, Kandy: Superb food and service.

Hill Club, Nuwara Eliya: Unique experience – well worth the minor inconveniencies.

Apa Villas, Thalpe: Lovely beach location.

Mount Lavinia Hotel, Mount Lavinia: Historic hotel in a good location.

-DJ – UK

 
February 05, 2013 : Naren [consultant] was very efficient and helpful, responding to all my requests immediately. Ananda [driver/guide] is a brilliant ambassador for Red Dot. He was knowledgeable, helpful, humorous and patient and has a very good command of English. He enabled us to get the most out of our visit – we were very sad to say goodbye to him.

Cinnamon Lodge, Habarana: Staff friendly and helpful, food really good.

Villa Rosa, Kandy: Lovely views, attentive staff. Shower dangerously hot!

Chaaya Wild, Yala: Chalet good, awful food. Reception staff good, restaurant service dreadful.

Buckingham Place, Rekawa: Excellent in all respects. Beautiful room, incredible views, excellent service and food. Truly relaxing experience.

Dambulla Cave Temple: Great enjoyed this.

Royal Botanical Gardens: Amazing!

Train journey to Bandarawela: Really worth doing – fantastic views!

Tea Plantation: Excellent. Fabulous views and very interesting.

-DW – Exeter, UK

 
February 05, 2013 : Prabath [driver/guide] was very kind and helpful. Nothing was too much trouble for him.

Kelburne Mountain View Cottages, Haputale: Room service food is cold upon arrival.

Lavender House, Pussellawa: Good manager.

Cinnamon Lodge, Habarana: Very good.

-KT – England, UK

 
February 04, 2013 : Prassana [driver/guide] has been a very helpful, flexible and friendly companion. We have enjoyed our time with him and always felt safe.

The Wallawwa, Kotugoda: Good place to start.

Ulagalla Resort, Anuradhapura: Exceptional service, wonderful rooms. Great place!

Sanctuary, Victoria Golf & Country Resort: Some staff were unfriendly. Beautiful room, poorly cleaned.

Lavender House, Pussellawa: A dream!

Jetwing Lagoon, Negombo: Not a boutique hotel. Rooms are nice.

-MF

 
February 04, 2013 : I would be happy for Naren [consultant] to organise all my holidays! Kumar [driver/guide] really helped us obtain an insight into Sri Lankan culture and was a very experienced guide. If we travel with you again we will be asking for Kumar.

Ice Bear, Negombo: Lovely start to our holiday.

Galkadawala, Habarana: Amazing! Fantastic location, food five-star.

Kandy Cottage, Kandy: Thomas is an excellent host.

View Point Villa, Ella: Amazing views, room excellent.

Hibiscus Garden, Tissamaharama: No hot water in the morning – solar-powered. Pool lovely. Overall a bit disappointing.

Fort Bliss, Galle Fort: Excellent location for exploring the fort. Loved the old furniture.

Villa Kalapuwa, Thalhena: First impressions are amazing!

Sigiriya: Very memorable.

Dambulla Cave Temple: Amazing place.

Temple of the Tooth: A wonderful experience.

Tea Factory: Fascinating.

Yala National Park: An amazing three hours – fabulous.

-RP – UK

 
February 03, 2013 : We knew from the outset that we were dealing with professional, efficient Sri Lanka experts during the booking process. Dhushara [driver/guide] was very flexible and accommodating. Pleasant, cheerful and helpful, we enjoyed his company and felt safe in his hands.

Ulagalla Resort, Anuradhapura: Luxurious and comfortable, very pleasant staff.

Theva Residency, Kandy: Amazing room, fantastic views.

Ceylon Tea Trails Norwood, Dickoya: Food incredible, beautiful location.

Cadjan Earth, Aanamaduwa: Very unique property. Hospitable, friendly staff and close proximity to nature.

Sigiriya: Very beautiful.

Temple of the Tooth: Beautiful and interesting.

Yala National Park: Really special place.

-CS – London, UK

 
January 31, 2013 : Roy [driver/guide] is a delightful man and an excellent driver. We were very satisfied with him and would use him again.

Amaya Hills, Kandy: Beautiful location. Room fine, bathroom towels worn, food awful.

Green Paradise, Dambulla: Better than advertised – a very beautiful place. Service very slow, staff pleasant and fun.

Pinnawela Elephant Orphanage: Magical! We loved it.

Dambulla Cave Temple: Spectacular.

Polonnaruwa: A wonderful place.

Sigiriya: Incredible views.

-SS –USA

 
January 29, 2013 : Booking our tailored trip was easy. Naren [consultant] was extremely helpful, suggesting alternatives for accommodation and route when we needed advice. Chaminda [driver/guide] had a comfortable vehicle and helped us find good bird-watching spots. We enjoyed his company and appreciated his knowledge. By the end of the trip we were sad to say goodbye.

Ocean View Cottage, Thiranagama: Rooms a bit more basic than expected. Location great, breakfast okay, staff slow but friendly.

Blue Magpie Lodge, Sinharaja: Basic. Food excellent, staff helpful, location great.

Hibiscus Garden, Tissamaharama: This hotel was very pleasant. Nice, spacious rooms, great pool. Food a bit disappointing and pricey.

St Lachlan Hotel, Negombo: Good facilities in room. Excellent breakfast and dinner. Very good service from all staff, especially in the restaurant.

Sigiriya: Interesting excursion.

Polonnaruwa: Driver found us an excellent guide.

Yala Safari: Crowds were huge – somewhat detracted from the experience.

Bundala National Park: Good driver and guides.

-DN – Australia

 
January 29, 2013 : Sumedha [driver/guide] is knowledgeable, caring, good-humoured and flexible. Our time with him was delightful and we highly recommend him.

Polonnaruwa: Excellent.

Sigiriya: Fantastic!

Dambulla Cave Temple: Wonderful.

Yala Safari: Excellent driver.

-EG – London, UK

 
January 29, 2013 : Booking process was simple and easy, with fast responses and flexible service. Ashok [driver/guide] is fantastic. He was welcoming, knowledgeable, very helpful and a great driver. We definitely want him as our driver/guide again – he is amazing!

The Wallawwa, Kotugoda: Excellent hotel. Room perfect, food great, fantastic service.

Sigiriya Village, Sigiriya: Great location, room dated, food okay. Good service.

Cinnamon Citadel, Kandy: Clean and modern. Room perfect, food was amazing.

Melheim Resort, Haputale: Good hotel. Welcoming staff, spectacular views, food very nice.

The Safari, Tissamaharama: Lovely hotel. Excellent views, food great, service good but slow.

Fort Printers, Galle Fort: Lovely place to end our stay. Food lovely, service good, fantastic room.

-SB – UK

 
January 28, 2013 : We felt that a more detailed itinerary was needed. We appreciated the knowledge and experience of Wijekoon [driver/guide]. During our trip, we developed a lot of confidence and trust in him.

The Wallawwa, Kotugoda: Staff warm and efficient. Excellent massage service. A great beginning and end to the trip.

Jetwing Vil Uyana, Sigiriya: Unique concept. Food first rate, phenomenal birdlife.

The Kandy House, Kandy: Wonderful! Beautiful gardens, fantastic service, magnificent house and furnishings.

Ceylon Tea Trails Tientsin, Dickoya: Most memorable three days. Wonderful, relaxing environment, superb food and service. Great value for money.

Aditya, Rathgama: Wonderful hotel, everything high quality.

Sigiriya: Wonderful experience!

Dambulla Cave Temple: Well worth the effort of the climb.

Polonnaruwa: A very extensive site.

Temple of the Tooth: Very moving.

-DJ – Australia

 
January 27, 2013 : Herman [driver/guide] was very good.

Udekki, Alankuda: Room okay but unable to close door – safety and security not okay.

The Wallawwa, Kotugoda: The hotel is okay for a stop-over but not for a long time.

-DP

 
January 27, 2013 : Generally a good website. Jamaldeen [driver/guide] was very good.

Amaya Lake, Dambulla: Food expensive. Nice attention to detail.

-MG – Lancaster, UK

 
January 27, 2013 : Red Dot were £600 cheaper than another agent, which was our main reason for booking with you. We were looked after by our driver/guide very well.

Ulagalla Resort, Anuradhapura: Totally unique and tranquil. Perfect start to the holiday.

Ceylon Tea Trails Norwood, Dickoya: Amazing! Cannot get better than this.

Sigiriya: Well-organised with a good guide.

-RD – Edinburgh, UK

 
January 26, 2013 :  

Waters Edge Tisawewa, Anuradhapura: No air-con. Peaceful. Excellent food, courteous staff.

Mahaweli Reach, Kandy: Room not too clean, massage centre dilapidated. Dining area excellent – perfect ambience.

-ER

 
January 26, 2013 : Sigiriya: Strenuous and interesting.

Temple of the Tooth: Interesting.

-LJ – UK

 
January 26, 2013 : Dilhari [consultant] was very helpful and prompt in his replies. Sujit [driver/guide] was a very good and informative guide.

Jetwing Beach, Negombo: Good hotel, nice beach.

Governors Mansion, Dickoya: Nice hotel, good service.

St Lachlan Hotel, Negombo: Bad wifi.

-CV

 
January 24, 2013 : Our driver did an outstanding job and is an excellent person.

Green Paradise, Dambulla: Great hotel. Isolated location, good pool.

Borderlands, Kitulgala: Relaxing and interesting stay. Staff friendly, good food.

Kelburne Mountain View Cottages, Haputale: Fabulous! Great staff, expensive food.

Sigiriya: : Very interesting.

White-water rafting: Great!

Yala Safari: Very good.

-IM – Australia

 
January 24, 2013 : George [driver/guide] was a great driver and very knowledgeable.

Theva Residency, Kandy: Brilliant!

-HA – UK

 
January 24, 2013 : Response time was generally poor throughout the booking process. Mewan [driver/guide] was a pleasure to travel with. He was a safe driver, very knowledgeable and helpful and excellent company. I highly recommend him to anyone – without him, I would not have enjoyed my trip as much as I have.

Villa Kalapuwa, Thalhena: Excellent start to the holiday.

Green Paradise, Dambulla: Middle of nowhere. Food expensive and average, gym is dangerous.

Clove Villa, Kandy: Delightful place to stay. Beautifully decorated, fantastic staff, peaceful atmosphere. Excellent food.

View Point Villa, Ella: Isolated location. Basic, clean rooms, good food.

Chaaya Wild, Yala: Great resort. Good rooms, nice pool, average food. Staff helpful.

Polonnaruwa: Very interesting.

Sigiriya: Really enjoyed this.

Yala Safari: Brilliant.

-CC – Hong Kong

 
January 23, 2013 :  

Chaaya Wild, Yala: Excellent food, location and cleanliness.

41 Lighthouse Street, Galle Fort: Superb in every way. Could not have wished for better.

Yala National Park: Excellent driver. 3 out of 4 drives we saw leopards!

Whale watching, Mirissa: Wonderful. Saw blue whales, sperm whales and spinner dolphins.

-JR

 
January 22, 2013 : Punchi [driver/guide] is a very kind and courteous man who was exceedingly helpful and always on time. He is a credit to Red Dot and his country – our holiday would not have been the same without him.

Villa Kalapuwa, Thalhena: Great introduction to Sri Lanka. Room basic, friendly staff, lovely pool and food.

Clove Villa, Kandy: Excellent hotel and staff.

Kelburne Mountain View Cottages, Haputale: Shower difficult to use.

Cadjan Wild, Yala: Hard to find. Dinner very unappetising.

Coco Tangalla: Best food we had, especially the breakfast. Would love to stay here again – highly recommend.

Frangipani Tree, Thalpe: Service lacking compared to other hotels. Noisy location, pool unclean.

Galle Face Regency, Colombo: Terrible service. Would not stay here again.

Yala National Park: Driver was aggressive and scared away wildlife.

-CS – UK

 
January 21, 2013 : Padma [driver/guide] was an excellent driver and his presence made our holiday more unique and enjoyable. We had no concerns when we were with him, enabling us to relax and enjoy our experience to the max.

Cadjan Earth, Aanamaduwa: Very unique experience. Best food.

Clove Villa, Kandy: Excellent service.

Kelburne Mountain View Cottages, Haputale: Amazing views, incredible service.

-R – Australia

 
January 21, 2013 : Lahiru [driver/guide] is excellent. Vehicle was comfortable and we felt very safe at all times.

Master Campers, Wildlife Parks: A real highlight of our holiday. Nothing was too much trouble – they went out of their way to look after us.

Yala National Park: Very good for safaris.

-DP

 
January 19, 2013 : Our driver insisted us in every way, including finding a doctor in Kandy.

The Wallawwa, Kotugoda: Good set-up. Handy for the airport.

The Kandy House, Kandy: Highlight of the trip. Difficult location, great pool, good service.

Lavender House, Pussellawa: Lack of attention to guests. Pool and gardens were the highlight.

Chaaya Wild, Yala: Buffet food and service fine. Very good rooms.

Pinnawela Elephant Orphanage: Terrific experience.

-GC – Australia

 
January 19, 2013 : Ayanthi [consultant] did a great job. Chrishantha [driver/guide] was unfailingly cheerful and helpful. He was a pleasure to have with us and an excellent source of information.

Horathapola Estate, Horathapola: Perfect place to recover from jet lag. Food wonderful, attentive staff, attractively furnished.

Galkadawala, Habarana: Small changes would greatly increase comfort. Very imaginative and quirky.

Samadhi Centre, Kandy: Wonderfully spiritual. Stunning bathroom, beautifully furnished rooms, very atmospheric.

Mawella Villa, Tangalle: Outstanding cooking, great bar. Comfortable and stylish villa.

Galle Fort Hotel, Galle Fort: Lovely relaxed, comfortable hotel. Pretty pool, delicious food, great attention to detail.

-LH

 
January 18, 2013 : Excellent website. Dirk [consultant] was helpful and responsive to emails and suggestions. Hasantha [driver/guide] was a good driver and kept the vehicle very clean. He was punctual, helpful, cheerful and knowledgeable. Very difficult to fault him!

Thaproban, Unawatuna: Great location, helpful staff, food average and expensive. Would recommend.

Thambapanni Retreat, Unawatuna: Bathroom in need of a makeover. Staff friendly and helpful, lovely swimming pool. Would recommend.

Mangrove Garden, Tangalle: Poor location, staff speak little English. Room dark, outside bathroom, no hot water.

Hibiscus Garden, Tissamaharama: Nice hotel. Friendly staff, good pool, big and clean room. Couldn’t fault it.

Avian Breeze, Nuwara Eliya: A lovely hotel. Dedicated, helpful staff. Location a bit far out. Bit over-priced. Would recommend.

Sigiriya Village, Sigiriya: Lovely restaurant, food and grounds. Pool shabby, room musty.

Lake Lodge - Colombo: Good service and food. Room clean, good ambience. Would recommend.

Yala National Park: Very enjoyable.

Tea Plantation: Good tour.

Temple of the Tooth: Very interesting.

Dambulla: Interesting.

Sigiriya: Really good – slightly scary climb!

Pinnawela Elephant Orphanage: Very well-run.

-NC – UK

 
January 17, 2013 : Responses were very fast during the booking process, but slow afterward (after everything was finalised). Aravindha [driver/guide] was fantastic. Very polite, knowledgeable, flexible and energetic. Highly recommend.

Kandy Cottage, Kandy: Best food of the trip.

Hibiscus Garden, Tissamaharama: Nice hotel, no hot water.

Paradise Beach Club, Mirissa: Nice hotel, horrible food, great location.

Sigiriya: Spectacular.

Yala National Park: Great experience, saw lots of wildlife.

-AH – Cambridge, UK

 
January 17, 2013 :  

Lake Lodge - Colombo: A hidden gem. Ideal location, thoughtful and helpful staff.

Mandalay, Koggala: Well designed and looked-after. Beautiful surroundings, lovely gardens and pool, great facilities. Highly recommended.

Thambili House, Galle: Great house, well located. Superb Sri Lankan food.

Paradise Beach Club, Mirissa: Relaxing.

Hibiscus Garden, Tissamaharama: Small rooms. Wonderful views from dining room, great local food.

Thilanka Hotel, Kandy: Unfinished room, wonderful views. Great location.

Pinnawela Elephant Orphanage: Highlight for my grandchildren.

-RA – Perth, Australia

 
January 16, 2013 : Chandra [driver/guide] was excellent. He is very knowledgeable and helpful.

Mas Villa, Kotmale: The food was exceptional.

98 Acres Resort, Ella: Fantastic room, service average.

Chaaya Wild, Yala: Overall service good.

Pinnawela Elephant Orphanage: Better to see elephants in the wild instead.

Minneria Safari: Excellent.

Sigiriya: Really enjoyed this – views are spectacular!

Polonnaruwa: Very enjoyable.

Temple of the Tooth: Beautiful – a 'must-see'.

Yala Safari: Excellent safari in beautiful surroundings.

-JM – Manchester, UK

 
January 16, 2013 :  

Udekki, Alankuda: Expensive food, no safe in room. Staff very friendly.

Clove Villa, Kandy: Very good staff.

-EB – Paris, France

 
January 16, 2013 : Consultant was very patient and flexible. In the end we had a perfect itinerary. We would definitely use Bandu [driver/guide] again. He is pleasant, professional, punctual and flexible.

-JF – Singapore

 
January 15, 2013 : All elements of the booking process were excellent. Namunu [driver/guide] kept the car immaculate. He was helpful, knowledgeable and constantly went above and beyond. He is a true gem and an asset to Red Dot.

Villa Kalapuwa, Thalhena: Huge room, poorly cleaned. Staff friendly, food excellent.

Wild Grass Nature Resort, Sigiriya: One of the nicest hotels we have ever stayed in. Wonderful setting, fantastic service. Food expensive but delicious.

Clove Villa, Kandy: Lovely boutique hotel, beautifully designed and decorated.

Lavender House, Pussellawa: Wonderful setting. Fantastic rooms, serene atmosphere, best food of our stay.

Frangipani Tree, Thalpe: Superb room!

Pinnawela Elephant Orphanage: Lovely.

Sigiriya: Breath-taking.

Polonnaruwa: Superb, so much to see!

Temple of the Tooth: Amazing experience – not to be missed.

Botanical Gardens: Peaceful.

-GT – UK

 
January 15, 2013 : Thissa [driver/guide] was exceptional in all aspects. He was informative, courteous and a very safe driver.

Sigiriya: Great!

-ST – Hong Kong

 
January 14, 2013 : Altogether the booking process was very good indeed. Our driver/guide was a very safe driver. He was great fun, but was also discreet and knew when we did not want to talk. We felt very well looked-after.

Galle Face Hotel, Colombo: Room fantastic, wonderful location.

Rangala House, Bobebilla: Calm, tranquil place. Attentive staff, incredible views, excellent pool and food.

Lavender House, Pussellawa: A lovely hotel. Extraordinary pool, brilliant service and welcoming staff. Great bathroom.

Zion View, Ella: Breath-taking views, service good, room very nice. An informal place – very relaxing.

Kahanda Kanda, Koggala: A wonderful hotel. Staff lovely, beautifully furnished room, stunning setting. Fantastic pool. Treated like royalty!

Whale watching: Wonderful!

Train journey – Gampola to Ella: Truly fantastic.

Uda Walawe Safari: Just excellent.

Galle Tour: Beautiful place.

-CD – London, UK

 
January 13, 2013 : Charmaine [consultant] was very helpful, accommodating all of our changes and answering all of our questions. Duminda [driver/guide] was excellent. He is an amazing driver, lots of fun and very informative. We highly recommend him.

Mangrove Garden, Tangalle: Excellent food.

Galkadawala, Habarana: Very nice staff.

-IL – London, UK

 
January 13, 2013 : Our driver/guide had fantastic knowledge and was always punctual. We could not have wished for better – superb!

-PC – UK

 
January 13, 2013 : During the booking process, there was good response to our requests. Sometimes replies were slow, sometimes they were fast. Vehicle much better than anticipated. Our driver/guide was a cautious, good driver who worked hard to ensure we had an excellent holiday.

St Lachlan Hotel, Negombo: Good location. Dated décor in dining area, small pool, rooms need refurbishing.

Jetwing Vil Uyana, Sigiriya: Beautiful setting. Great staff, disappointing food, lovely room.

Clove Villa, Kandy: Great! Modern, stylish hotel.

Mandira Strathdon Bungalow, Watawala: Tired room. Beautiful location.

Kulu Safaris, Uda Walawe & Yala: Tent poor quality.

Pinnawela Elephant Orphanage: Interesting but too commercial.

Polonnaruwa: Excellent. Fantastic site.

Sigiriya: Worth the effort!

Dambulla Cave Temple: Interesting.

-LD – Bristol, UK

 
January 12, 2013 : Sunil [driver/guide] was very good and made our holiday easy.

Siddhalepa Ayurveda Resort, Wadduwa: Spa great, food okay.

Back of Beyond - Pidurangala: Loved this place.

The Kandy House, Kandy: Owner pushy, great food.

View Point Villa, Ella: Lovely place. Good food.

The Safari, Tissamaharama: Great hotel, loved it.

Fort Bliss, Galle Fort: Staff very helpful, loved this place.

Sigiriya: Loved the climb, great views.

Temple of the Tooth: Beautiful.

-SR

 
January 12, 2013 : Dirk [consultant] was prompt and helpful when dealing with my booking; everything went very smoothly. Shane [driver/guide] provided excellent support and help during my trip. I was looked after really well.

Jetwing Lagoon, Negombo: Excellent way to begin the holiday. Fabulous swimming pool and room.

Jetwing Vil Uyana, Sigiriya: Excellent service. Room lovely.

Mas Villa, Kotmale: Fabulous place to stay. Manager and staff make this a very special hotel.

98 Acres Resort, Ella: Very disappointed with this hotel. Location great, service poor. Not worth the money.

Chaaya Wild, Yala: Excellent service by all staff. Rooms great.

Jetwing Lighthouse, Galle: Fabulous room, dirty bathroom. Service excellent.

Sigiriya: Very informative.

Dambulla Cave Temple: Very good.

Polonnaruwa: Very interesting.

Temple of the Tooth: Really interesting place.

Yala National Park: A real highlight of the holiday.

-RC – London, UK

 
January 11, 2013 : Herman [driver/guide] was great! Very helpful and knowledgeable.

Green Paradise, Dambulla: Terrible room and restaurant service.

-JE – Singapore

 
January 11, 2013 : Ranjith [driver/guide] was a good match for us. He was warm, kind, genuine and excellent with our kids. He was conscientious, drove well and had a very positive attitude at all times. He made our trip to Sri Lanka very special and won’t forget his service. We highly recommend him.

Victoria Golf Chalets, Kandy: Location far from Kandy. Gorgeous property! Loved the fireflies at night.

-RN

 
January 09, 2013 : Lahiru [consultant] was patient and gave good advice. She took my call at 11:30pm on New Year’s Eve which was very kind – thank you! Fernando [driver/guide] was a pleasant surprise. He was punctual, a skilled driver and is very well educated. He stuck the balance between providing us with relevant information and allowing us quiet time.

Lavender House, Pussellawa: Great find – best hotel of our trip. Beautiful location, friendly staff.

-BP

 
January 09, 2013 : The Red Dot team were quick to respond during the booking and provided us with prompt support during the holiday. Booking with you was a pleasant experience and we will recommend you to others. Jaya [driver/guide] is great. A pleasure to travel with, he is an asset to the Red Dot team.

Thilanka Hotel, Kandy: Staff attitude is poor.

Slightly Chilled Yellow House, Dalhousie: Excellent breakfast!

Long Beach Resort, Koggala: Extra effort for birthday guest much appreciated.

Horton Plains: Nice arrangement.

-YTL – Hong Kong

 
January 09, 2013 : Quick response and good personal attention. Dilhari [consultant] was wonderful to work with, very professional and responsive. Ranjith [driver/guide] is a good, safe driver. He was very helpful and kind and we were very happy that he was our guide.

Sigiriya Village, Sigiriya: Nice view from pool. Lobby quite dark. Would stay again.

Grand Hotel, Nuwara Eliya: Grounds lovely. Could be very good with some more effort – has potential.

The Safari, Tissamaharama: Lovely setting. Great rooms, food okay.

Talalla Retreat, Matara: Food was great! Nice beach.

Sigiriya: Well worth the climb.

Whale Watching: Saw many whales. Very well organised and run.

-CC – Texas, USA

 
January 08, 2013 : Johanna [consultant] was fantastic! Chandra [driver/guide] was the best driver/guide we have ever had in Sri Lanka. We will be asking for him again the next time we come to Sri Lanka.

Galkadawala, Habarana: In a class of its own.

Sigiriya: Excellent.

Polonnaruwa: Fantastic.

Yala Safari: Best safari we have ever done.

-SJ

 
January 07, 2013 :  

Kalus Hideaway, Uda Walawe: Quite disappointed with this accommodation.

Kelburne Mountain View Cottages, Haputale: Much better than expected.

Governors Mansion, Dickoya: Food not up to the standard of the accommodation. Bathroom not good.

Safari, Uda Walawe: Enjoyed it very much.

Temple of the Tooth: Very informative.

-EW – Sydney, Australia

 
January 07, 2013 : Rathna [driver/guide] was wonderful and a pleasure to be with. A safe driver, he was always responsive to our requests and made great suggestions. A real strength of Red Dot is the drivers and this showed with Rathna.

Sigiriya Village, Sigiriya: Room very poorly cleaned, mouldy and damp.

Country Garden Resort, Panabokke: Lovely hotel far away from the action of Kandy. Staff friendly, nice food, beautiful grounds and pool. Room worked well for a family.

Borderlands, Kitulgala: Wonderful staff. We felt safe and comfortable at all times. Good food, lovely setting – one of the highlights of our Sri Lanka trip.

Avian Breeze, Nuwara Eliya: Very nice staff, comfortable room. Dinner meals disappointing.

Kelburne Mountain View Cottages, Haputale: Staff, food and cottage were all lovely. A very special place.

Sigiriya: Enjoyed climbing this!

Tea Plantation: Lovely – small and very personal. Really enjoyed.

Yala Safari: Great animal and bird sightings.

-JG – Singapore

 
January 06, 2013 :  

Heritance Kandalama, Kandalama: Big, noisy, crowded – very touristy.

Amangalla, Galle: Great service.

-JT

 
January 06, 2013 : Booking process very efficient, website informative and inspirational. I will recommend Red Dot to my friends. The driver/guide was always punctual and pleasant, helpful and informative.

Kandy Cottage, Kandy: Very nice place to stay – great hospitality.

Galle Face Hotel, Colombo: Room in good condition.

Dambulla Cave Temple: Good experience – the highlight of my trip!

Pinnawela Elephant Orphanage: Would not recommend.

-CR – Japan

 
January 06, 2013 : Slow initial response, but after that fantastic service from Dirk [consultant]. Crishan [driver/guide] was an excellent driver – we always felt safe. He was always punctual and guided us well around the historical sites.

St Lachlan Hotel, Negombo: Good service and good food.

Cinnamon Lodge, Habarana: Some problems with rooms and slow service at times. Food excellent, nice rooms, lovely grounds.

Lavender House, Pussellawa: We were very well looked after. Lovely spot.

98 Acres Resort, Ella: Amazing location, views and landscaping. Badly designed rooms. Good service.

Leopard Safaris- National Parks: Really enjoyed this. Amazing food. Location was a problem, but not fault of the management.

-AL

 
January 05, 2013 : Dirk and Dilhari [consultants] were very helpful and responsive. However, the 24/7 operations team never responded to my emails during the trip. Thushara [driver/guide] was wonderful- we could not have done the trip without him. He was cheerful, helpful and a safe driver. We highly recommend him.

Wild Grass Nature Resort, Sigiriya: Villa beautiful but incomplete. Food good, staff pleasant and well-meaning but naïve.

Clove Villa, Kandy: Pleasant place to stay. Location not very central.

Master Campers, Wildlife Parks: Should have been cancelled due to flooding. Poor quality jeeps, difficult to reach site. Lunch good, dinner mediocre. Nothing done to celebrate NYE. Very little lighting provided. Considering the price of this, it was entirely unsatisfactory.

Palm Paradise Cabanas, Tangalle: Great location on beach. Good breakfast, dinner poor. Good value for money.

Galle Fort tour: Lovely. Helpful manager, suite beautiful, central location. Food limited and dull.

Whale Watching: Loved it.

-MC – New York, USA

 
January 05, 2013 : Sarath [driver/guide] was brilliant – first class. Easy to contact and always there when needed. He was knowledgeable, a model of courtesy and had a great sense of humour. His driving demonstrated immaculate judgement.

Grand Hotel, Nuwara Eliya: Super old hotel. Bit short on entertainment for children.

Master Campers, Wildlife Parks: Authentic safari experience.

Galle Face Hotel, Colombo: Wonderful hotel.

Polonnaruwa: Very interesting, moving at times.

Sigiriya: Challenging, exciting, spectacular.

-EL

 
January 05, 2013 : Kevin [driver/guide] was highly professional, friendly and supportive.

Chaaya Village, Habarana: Excellent.

Clove Villa, Kandy: Room very dark.

Governors Mansion, Dickoya: Beautiful setting.

Rainforest Edge, Waddagala: We really loved this place – very relaxed.

Polonnaruwa: Excellent.

-VT – Norwich, UK

 
January 05, 2013 : Red Dot did not provide sufficient support throughout the holiday. Good quality car, pleasant and helpful driver.

Villa Bentota, Bentota: Fantastic design and location. Great pool area. Staff friendly but inattentive.

Frangipani Tree, Thalpe: Stained sheets, ants in room. Staff friendly and attentive.

The Wallawwa, Kotugoda: Excellent hotel.

Turtle Hatchery: Fun to watch but a bit disappointing.

Galle: Enjoyable and interesting.

-EO

 
January 05, 2013 : We found Lukmanie [consultant] inexperienced and her response time was slow.

Earls Regency, Kandy: Overpriced, dirty, terrible service.

Pinnawela Elephant Orphanage: Tourist trap.

-CB

 
January 04, 2013 : It was a pleasure to be driven by Priyankara [driver/guide] and it was fun to get to know him during our trip. He is a very special person and added greatly to our Sri Lankan experience.

Train journey: Very disappointing.

Sigiriya Rock: Especially enjoyed this.

Yala Safari: Fantastic!

Whale Watching: Fantastic! Saw loads of whales.

-EC – Singapore

 
January 04, 2013 : Easy and good booking process. Angelo [driver/guide] is an excellent driver. He was courteous and went out of his way to make sure we enjoyed our holiday at all times. He was flexible and keen to please – we highly recommend him.

St Lachlan Hotel, Negombo: Bathroom door didn’t close and walls were mouldy. Good overnight stay, handy for the airport.

Sigiriya Village, Sigiriya: Room smelt of damp. Awful loud music in restaurant. Rooms big and spacious, nice setting.

Thilanka Resort and Spa, Dambulla: Bar and pool area lacks character. Rooms big and spacious.

Kelburne Mountain View Cottages, Haputale: Great spot. Helpful and friendly staff, fantastic views, really relaxing environment.

Kalus Hideaway, Uda Walawe: No local Sri Lankan food for dinner. Comfortable stop with pretty views.

Chaaya Wild, Yala: Very nice hotel. Great rooftop bar.

Palace Mirissa, Mirissa: Very badly managed hotel. Great location, terrible food, indifferent staff. Whole resort in need of renovation. Enjoyed our stay.

-RB – Auckland, New Zealand

 
January 04, 2013 : All was excellent – very happy with Red Dot. Kingsley [driver/guide] was an absolutely pleasure! Always willing, punctual and great with our kids. We highly recommend him.

View Point Villa, Ella: Poorly kept bathroom, mouldy room, no air-con. Staff were outstanding.

Frangipani Tree, Thalpe: Bit pricey for meals.

-HG – Dubai, UAE

 
January 04, 2013 : Excellent service and very prompt replies to our emails. Prabath [driver/guide] is a first-class driver. He is also a knowledgeable guide and went out of his way to help us. He is excellent and has very good English.

Lake Lodge - Colombo: Lovely décor, food first-class. Ideal for an overnight stay.

Kandy Cottage, Kandy: Food and service was excellent.

Kelburne Mountain View Cottages, Haputale: Superb location. Excellent facilities, food and service.

Temple of the Tooth: Very good, worth doing.

-SK – UK

 
January 03, 2013 : Hasantha [driver/guide] is a superb driver and the best guide we have ever had. He was knowledgeable, considerate and accommodating.

Villa Bentota, Bentota: Superb.

-PB – New York, USA

 
January 03, 2013 : Booking process was great – Lahiru [consultant] did a very good job. Upul [driver/guide] was professional, helpful and knowledgeable. He was a careful driver and I felt safe throughout the trip.

The Wallawwa, Kotugoda: Loved this hotel. Everything was perfect – room, service and staff.

Ulagalla Resort, Anuradhapura: Rooms a bit small for a family of four. Very good hotel.

Cinnamon Lodge, Habarana: Room small but okay. Food excellent, poor service.

Earls Regency, Kandy: Air-con broken. Buffet okay but over-priced for the quality.

-F – Shanghai, China

 
January 03, 2013 : I really appreciate the team’s concerns over our itinerary and, having dealt with Lahiru [consultant] twice now, I feel that I am in good hands. Excellent and caring service. Ranjith [driver/guide] was an absolute star and a real pleasure to be with.

Villa Kalapuwa, Thalhena: A nice bungalow, excellent food and lovely people.

Borderlands, Kitulgala: Beautiful surroundings, excellent food. Extremely friendly and proficient staff.

Kelburne Mountain View Cottages, Haputale: Great experience on a working tea plantation. Staff very caring and helpful.

-MS – Cornwall, UK

 
January 03, 2013 :  

The Safari, Tissamaharama: Poor food and service standards in dining area.

Governors Mansion, Dickoya: Good service, average food.

Clove Villa, Kandy: Poor food.

Wild Grass Nature Resort, Sigiriya: Grounds need some work.

Zylan, Colombo: Very comfortable.

Yala National Park: Very rough roads.

-RR

 
January 03, 2013 :  

Jetwing Beach, Negombo: Beach is beautiful.

Mahaweli Reach, Kandy: Great room and pool.

Grand Hotel, Nuwara Eliya: Food was dreadful. Nice room, awful bathroom.

Pinnawela Elephant Orphanage: Good for children, not necessary for adults.

Sigiriya: Great!

Temple of the Tooth: Disappointing.

Polonnaruwa: Great!

Train journey: One of the most beautiful things I have ever seen.

-BL – Islamabad, Pakistan

 
January 02, 2013 : Sanjeewa [driver/guide] is an excellent driver. He was always friendly, flexible and reliable and had excellent knowledge of all the sites we visited. Polite and respectful, we really enjoyed have him as our driver in Sri Lanka. Absolutely A+!

Mas Villa, Kotmale: In the middle of nowhere. Expensive food.

Cinnamon Lodge, Habarana: Excellent!

Dolphin Beach, Alankuda: Awful place! Unsatisfactory location, food and service.

Yala National Park: Enjoyed it, but a little crowded.

Temple of the Tooth: Very interesting.

Sigiriya: Unforgettable.

Train from Ella to Nanu Oya: Wonderful!

-CM – Belgium

 
January 02, 2013 : Amila [driver/guide] was very courteous and helpful. He drove well and we felt safe at all times. Van was a bit old.

Galle Fort Hotel, Galle Fort: Expensive. Good service.

Zylan, Colombo: Bed and bed linen not good quality. Very expensive.

Governors Mansion, Dickoya: Excellent service, amazing views.

-JC

 
January 02, 2013 : Charmaine [consultant] provided excellent quick answers. It was good and easy having contact with the same person all the time. Herman [driver/guide] was perfect!

Cinnamon Lodge, Habarana: Perfect service and food. Free wifi.

Kelburne Mountain View Cottages, Haputale: Wonderful place! Perfect service.

Chaaya Wild, Yala: Rushed arrival service.

-AW

 
January 01, 2013 : Our driver/guide was responsible, punctual and went out of his way to point out the bird life to us (in which we are highly interested).

St Lachlan Hotel, Negombo: An ideal stop after a long flight.

Chaaya Village, Habarana: Rooms a little noisy.

Eagles Falls, Victoria: Superb villa.

Stonyhurst, Nuwara Eliya: You should be proud to have found this beautiful property. We were enchanted with both the house and the staff.

View Point Villa, Ella: Stunning views.

Chaaya Wild, Yala: Efficient large hotel. Lovely pool.

Maya Villa, Tangalle: Location is exceptional.

-R – London, UK

 
December 31, 2012 :  

Ulagalla Resort, Anuradhapura: Excellent – exceed expectations.

Theva Residency, Kandy: Not very close to Kandy centre.

Ceylon Tea Trails Castlereagh, Dickoya: Excellent.

Villa Kalapuwa, Thalhena: No one there when we arrived. Rooms lacked character. No hot water.

Talalla Retreat, Matara: Fantastic beach, laid-back atmosphere.

Kahanda Kanda, Koggala: Beautiful hotel. Slow service.

Villa Talangama, Talangama: Very friendly host, good service.

-AH – London, UK

 
December 30, 2012 : All went smoothly during the booking process. It was an absolute delight and pleasure to travel around Sri Lanka with our driver/guide (and now friend) Ram. His knowledge, courteous manner, smiling face and careful driving made our time with him an incredible experience. We were sad to say goodbye!

Sigiriya Village, Sigiriya: Nice hotel in a convenient location. Food okay.

Avian Breeze, Nuwara Eliya: Comfortable hotel. Attentive staff, food lacked variety.

Ravanas Secret, Ella: Lovely owners who made us feel most welcome. Great and interesting cuisine. Nice walks.

Galle Face Hotel, Colombo: Delightful and charming old-style hotel.

Temple of the Tooth: Very busy, but interesting.

Pinnawela Elephant Orphanage: Fun experience.

Polonnaruwa: Fascinating.

Sigiriya: Great climb, spectacular site.

Ramboda Falls: Nice spot for a bite to eat and a photo opportunity.

-SM – Hong Kong

 
December 30, 2012 : Samidi [driver/guide] was excellent. We enjoyed our holiday in large part because of his services.

Avian Breeze, Nuwara Eliya: Middle of nowhere – not a good location.

Lagoon Paradise Beach Resort, Tangalle: No service, no choice of food.

Cycling: We had a wonderful cycling holiday.

-PB – Toronto, Canada

 
December 29, 2012 : Charmaine [consultant] took a long time to reply and was not responsive in her emails. Our driver/guide was very courteous, polite, friendly and sociable. He was highly professional and took the greatest care in our safety.

Sigiriya: Very good.

Polonnaruwa: Well arranged.

Dambulla Cave Temple: Went well.

Temple of the Tooth: Well set up.

-GC

 
December 29, 2012 : Numanu [driver/guide] was accurate in his estimations about how long a journey would take and kept the car very clean. He was pleasant and courteous at all times and is a strong, knowledgeable guide.

The Wallawwa, Kotugoda: A really nice start to the trip.

Priyankara Hotel,Tissamaharama: Small room. Senior staff rude. Awful location.

Mandira Dickoya Bungalow, Dickoya: Very basic. Nice staff. Would not stay more than one night.

Clove Villa, Kandy: Like staying at a really nice house. Staff are excellent, especially Charlie.

Heritance Kandalama, Kandalama: Great location from which to see the sights. Food good.

Jetwing Sea, Negombo: Relaxing end to the trip. Good rooms.

Dambulla Cave Temple: Beautiful and fascinating.

Sigiriya: Amazing – a highlight.

Polonnaruwa: Great place to spend some time – beautiful and interesting.

Yala National Park: Beautiful scenery but a lack of wildlife – not a ‘must do’.

Temple of the Tooth: A good excursion.

Adam’s Peak: Wonderful experience.

-AH

 
December 28, 2012 : Options for and alterations to the itinerary were thoughtfully proposed and efficiently processed. Sujith [driver/guide] was courteous and engaging. He was very knowledgeable about all aspects of his country, which we saw in a new light due to his intelligent and insightful commentary and discussion. He drove safely throughout the trip and was flexible to any alterations we wanted in our itinerary. He went out of his way to cater to our preferences.

The Wallawwa, Kotugoda: A beautiful way to recover after the flight. Outstanding massage, good service.

Ulagalla Resort, Anuradhapura: A magical place, perfect in every respect.

Heritance Kandalama, Kandalama: Scale of the hotel meant that the warmth and charm of the other hotels was lost here.

-RG – Australia

 
December 28, 2012 : Very happy with overall booking experience – responses were always punctual and helpful. Would recommend to others. Shane [driver/guide] was always on hand with useful advice. He has an extensive knowledge of Sri Lanka and its wildlife and was flexible to our requests. He was fantastic!

Palm Garden Village, Anuradhapura: Great location.

Chaaya Village, Habarana: Buffet-style food was excellent. Great location.

Slightly Chilled Yellow House, Dalhousie: Not much space to relax. Great food. Good location in the hills for Adam’s Peak.

Borderlands, Kitulgala: Great place to stay. Camping was comfortable and relaxing. Great atmosphere, felt very safe.

Master Campers, Wildlife Parks: Truly amazing experience. Staff were hospitable and friendly. Best food of the tour. Tent was luxury.

Aditya, Rathgama: Wonderful – everything was fantastic! Food, staff and room surpassed all expectations.

White-water Rafting: Excellent!

Polonnaruwa: Great, very informative guide.

-SS – UK

 
December 27, 2012 : Red Dot was recommended to me as a very good organisation to deal with. I fully agree with that recommendation. Ashok [driver/guide] did a fantastic job and is a credit to Red Dot. Highly recommend.

Kalus Hideaway, Uda Walawe: Rooms near the entrance to the hotel are noisy.

Kelburne Mountain View Cottages, Haputale: Excellent accommodation. Food and service outstanding, great location.

Clove Villa, Kandy: Good hotel with friendly staff.

Kassapa Lions Rock, Didgampathaha: Food okay, lacked variety and taste. Rooms spacious and comfortable.

Lion Rock: Lots of steps but well worth the effort!

-DT

 
December 23, 2012 : Ratwa [driver/guide] was outstanding! Informative, respectful and wonderful with the children. He was a real joy to be with.

Sigiriya: Brilliant.

Polonnaruwa: Very informative and interesting.

Dambulla Cave Temple: Amazing!

-JB – UK

 
December 23, 2012 : Although correspondence was at times slow, my emails were always answered and the replies were helpful. I also saved £1500 by booking an identical itinerary with Red Dot rather than another tour operator. Kumar [driver/guide] is excellent and delivered us safely to each destination. He provided us with useful information and advice throughout and gave us a very happy and memorable holiday.

The Wallawwa, Kotugoda: Beautiful hotel. Great location for airport. Immaculate room and peaceful grounds.

Kelburne Mountain View Cottages, Haputale: Best accommodation we’ve ever stayed in! Location, views, staff and room all excellent. Cannot be faulted!

Chaaya Wild, Yala: Excellent accommodation in a fantastic location. Thoroughly recommend.

Kalus Hideaway, Uda Walawe: Limited food choice. Kalu is a very nice gentleman.

Buckingham Place, Rekawa: Lovely, beautiful hotel. Rooms clean and spacious, stunning grounds, food excellent (though expensive). Peaceful and relaxing.

Park Street Hotel, Colombo: Spacious rooms, nice swimming pool, good location. Road traffic noisy.

Horton Plains: Thoroughly recommend – wonderful!

Yala Safaris: Excellent.

-NW – England, UK

 
December 22, 2012 :  

Kalus Hideaway, Uda Walawe: Rooms were poorly furnished. Lots of insects.

Chaaya Wild, Yala: Room not ready on arrival. Once moved in it was very comfortable.

Weligama Bay Resort, Weligama: Location not great.

Sigiriya: Strenuous! Beautiful and interesting.

Anuradhapura: Fascinating.

Polonnaruwa: Historically intriguing.

Dambulla Cave Temple: Outstanding – a real highlight.

Temple of the Tooth: A very special and moving experience.

Tea Factory: Informative.

Waterfalls: Beautiful.

Uda Walawe National Park: Brilliant.

-FQ – Australia

 
December 22, 2012 :  

Green Paradise, Dambulla: Great concept.

Sigiriya: Brilliant.

Dambulla Cave Temple: Excellent!

-W – Australia

 
December 20, 2012 : Excellent booking procedure from start to finish. Dilhari [consultant] worked very long hours to properly prepare our trip at very short notice. Prabath [driver/guide] was outstanding. He was flexible, helpful, provided us with invaluable advice and was great with our children. It felt as if we had a good friend showing us around his country. There was nothing wanting; we cannot praise him enough.

Train journey: A wonderful experience.

Temple of the Tooth: Interesting – even the children enjoyed it.

Kandy Dancing: Excellent.

Botanical Gardens: Well worth seeing.

-ZS – Singapore

 
December 16, 2012 : Pleasantly surprised to be able to book our tour with just two weeks notice! Prices are expensive. Driver/guide was pleasant and good-natured, helping and giving information when he could.

Jetwing Sea, Negombo: Nice location, good rooms. Daughter loved it so much she did not want to leave!

Chaaya Village, Habarana: Food excellent.

Lavender House, Pussellawa: One of the best hotels. Wonderful service. No wifi.

Chaaya Wild, Yala: House-keeping poor. Service not great.

Polonnaruwa: Very enlightening.

Sigiriya: Challenging but enjoyable and fascinating.

Yala Safari: Enjoyable.

-R – Singapore

 
December 16, 2012 : Overall an easy procedure. Gamini [driver/guide] was very helpful and knowledgeable and was always punctual. He made our trip very enjoyable.

Whale Watching: Good experience. Recommend.

-AG – India

 
December 16, 2012 : Excellent communication throughout booking process. Our driver/guide was excellent – extremely knowledgeable and helpful.

Royal Lotus, Giritale: Rooms need a good clean. Stains on seats.

Sigiriya: Not for someone scared of heights. Spectacular views.

Temple of the Tooth: Beautiful.

Tea Factory: Really enjoyable. Recommend.

-JG – UK

 
December 15, 2012 : Jayasuriya [driver/guide] was fantastic! He made our trip.

The Wallawwa, Kotugoda: Wonderful hotel. Great rooms and bathroom. Delicious food and brilliant service.

Heritance Kandalama, Kandalama: Wonderful hotel.

Victoria Golf Chalets, Kandy: Lovely location, beautiful golf course. Rooms less appealing but fine. Good staff.

Kelburne Mountain View Cottages, Haputale: Amazing place! Outstanding views, wonderful staff and immaculate service. 10/10.

Buckingham Place, Rekawa: Lovely boutique hotel. Very relaxed, amazing rooms, fantastic staff. Very welcoming.

Rockside Cabanas, Unawatuna: Lovely location and fantastic staff. Cabanas basic but fine. Rude and unpleasant manager.

Sigiriya: Great.

Train journey: Wonderful – would recommend.

-NM

 
December 15, 2012 : Muthu [driver/guide] was very knowledgeable and often pointed out interesting things I could have missed. He is an efficient driver and a very thoughtful man. I highly recommend him.

-SC – New York, USA

 
December 15, 2012 : Sean [consultant] was very helpful and accommodating to all requests. Service was efficient and prompt. Wiki [driver/guide] was excellent. Always punctual, friendly and accommodating to all requests. Highly recommend.

Villa Araliya, Negombo: Staff friendly and helpful.

Clove Villa, Kandy: Fantastic place! Awesome room, very friendly and accommodating staff.

Heritance Kandalama, Kandalama: Staff very friendly, great service.

Ranna 212, Kahandamodara: Nice resort, good service. Isolated location. Food expensive.

Frangipani Tree, Thalpe: Perfect getaway. Excellent service from wonderful staff.

Tea Factory: Informative and hands-on.

Temple of the Tooth: Interesting.

Yala Safari: Driver was excellent but the guide was unprofessional.

Whale Watching: Great!

-DP – Singapore

 
December 15, 2012 :  

Tea Plantation: Enjoyable.

Whale Watching: Fun and interesting.

-HR

 
December 15, 2012 : Ervin [driver/guide] provided us with excellent assistance on excursions and drove very well and safely despite the weather(!)

Cinnamon Grand, Colombo: Bit like a railway station – very, very noisy.

Ceylon Tea Trails Castlereagh, Dickoya: Perfect.

The Kandy House, Kandy: Noisy. Silly bath in the middle of the room.

Ulagalla Resort, Anuradhapura: Excellent.

Jetwing Lagoon, Negombo: We prefer a bathroom to be indoors, particularly during a storm. Ill-lit bedroom.

-A – Ireland

 
December 15, 2012 : Booking process was smooth throughout. Website prices were not up-to-date.

The Wallawwa, Kotugoda: Lovely hotel.

Heritance Kandalama, Kandalama: Wonderful – peaceful and beautiful. Superb room. Breath-taking setting and architecture. Perfect and memorable.

Theva Residency, Kandy: Over-priced for what it is, food and views are redeeming features. Not a boutique hotel.

Ceylon Tea Trails Castlereagh, Dickoya: Charming, well-run bungalows. Staff couldn’t do enough for us. Views to die for, lush gardens, wonderful and varied meals.

The Last House, Tangalle: Stylish, chic and relaxed. Breath-taking views, unobtrusive service and delicious food. Luxurious and simple at the same time.

Tintagel, Colombo: Gorgeous boutique hotel.

Colombo City Walk: Could not have been better!

-VM – Durham, UK

 
December 10, 2012 : Very pleased with Red Dot. Would use again and will recommend to friends. We would definitely use Kevin [driver/guide] again and recommend him to others.

Sigiriya Village, Sigiriya: Lovely location, very good food.

Clove Villa, Kandy: Excellent facility. Bugs in bathroom.

St Andrews Hotel, Nuwara Eliya: Food excellent, staff helpful. Lack of hot water during the day.

Kalus Hideaway, Uda Walawe: No place to hang clothes. Lots of insects. No Sri Lankan food at dinner buffet.

Talalla Retreat, Matara: Relaxing and beautiful. Excellent, friendly staff. Magical fireflies. Snorkelling is poor.

Kandy Botanical Gardens: Good recommendation.

-MK

 
December 10, 2012 : Lahiru [consultant] was very good at offering alternative options when required. Ervin [driver/guide] is very friendly and has great knowledge of Sri Lanka.

Theva Residency, Kandy: Wonderful food, stunning views, luxurious rooms.

98 Acres Resort, Ella: Nice, clean rooms with amazing bathrooms. Best views I have ever seen! Food menu dull, breakfast cold. Unfriendly service.

Chaaya Wild, Yala: Amazing location. Swimming pool lovely and clean, roof terrace beautiful. Lovely food, mixed service.

Temple of the Tooth: Great.

Yala Safari: Fantastic!

-CR

 
December 09, 2012 : Herman [driver/guide] made our stay more enjoyable. We would recommend him to all and would definitely request him as our driver for any future visits.

Chaaya Village, Habarana: Lacked that ‘wow!’ factor. In need of refurbishment!

Ceylon Tea Trails Castlereagh, Dickoya: Amazing location.

The Fortress, Koggala: Wow.

Villa Bentota, Bentota: Room a little tatty in places.

-RF – Malta

 
December 09, 2012 : Dushan [driver/guide] is most outstanding, the best one we have experienced on our travels. Nothing was too much trouble and he went out of his way to accommodate our wishes.

Heritance Kandalama, Kandalama: A most outstanding location. Great architectural design.

Villa Rosa, Kandy: Outstanding views, uncomfortable bed, no safe.

Chaaya Wild, Yala: most enjoyable stay.

-WW – Australia

 
December 09, 2012 : Bonifus [driver] was pleasant, good humoured and brightened up each morning with his big smile. He was helpful throughout our trip., always punctual and a safe driver.

The Wallawwa, Kotugoda: Excellent hotel. Good location to relax after the long flight. Highly recommend.

Jetwing Vil Uyana, Sigiriya: Stunning hotel, very memorable. Excellent restaurant.

Ellerton, Kandy: Small and quaint. Loved the setting; breath-taking views. Pleasant staff and good food.

Ceylon Tea Trails Castlereagh, Dickoya: Outstanding. Best hotel experience we have ever had. Stunning location, lovely big room, amazing food and top class staff.

Chaaya Wild, Yala: Felt very ‘package tour’. Buffet food, cramped room, good breakfast.

Aditya, Rathgama: Excellent hotel. Very stylish, great views, lovely pool. Good food, superb staff.

Polonnaruwa: Fascinating.

Sigiriya: A ‘must-see’. Stunning climb to the top.

Kandula National Park: A highlight of the trip – incredible sightings of elephants.

Kandy Dance Shows: A little ‘touristy’ but very enjoyable nonetheless.

Yala National Park: Enjoyable – saw lots of interesting wildlife.

-AM – London, UK

 
December 09, 2012 : I was impressed with the efficiency of the consultant and how well the booking process was executed. I would not hesitate in recommending Red Dot. Ashok [driver/guide] was extremely courteous and efficient, providing valuable insights about Sri Lanka and its history. I am greatly in debt to him for making my holiday so memorable.

Clove Villa, Kandy: Very good boutique hotel.

Grand Hotel, Nuwara Eliya: A bit rundown. Questionable plumbing.

98 Acres Resort, Ella: Good location for Adam’s Peak. Very picturesque.

Back of Beyond - Yala: Very rustic. Terrible insects.

Ranna 212, Kahandamodara: Excellent hotel with great staff.

Villa Araliya, Negombo: Very basic.

-VT – Australia

 
December 09, 2012 : Shane [driver/guide] is a good driver with a cheerful disposition. He has great general knowledge and was helpful throughout our journey. He and RedDot will be recommended to all my friends.

The Wallawwa, Kotugoda: Beautiful hotel with friendly staff and delicious food.

Heritance Kandalama, Kandalama: Wonderful architecture. Great food, dark rooms, good location.

The Kandy House, Kandy: Charming, well-decorated, lovely garden.

98 Acres Resort, Ella: Rooms dark and dingy, awful room service food. Nice garden.

Chaaya Wild, Yala: Truly fabulous. Beautiful huts.

-SG – Australia

 
December 05, 2012 : Priyankara [driver/guide] was excellent. Professional, attentive and friendly, he was eager to share his knowledge of his rich and diverse country with us.

Ayubowan Guesthouse, Negombo: Very welcoming, impeccable service.

Green Paradise, Dambulla: ‘Internationally welcoming’. Lovely pool.

Serendip Stone Bungalow, Kandy: Very lovely decoration. Warm welcome, good food.

Avian Breeze, Nuwara Eliya: Excellent food, charming staff.

View Point Villa, Ella: Fabulous site, everything ‘just as it should be’

Hibiscus Garden, Tissamaharama: Lovely pool, beautiful garden, international welcome.

Mangrove Garden, Tangalle: Very good.

Paradise Beach Club, Mirissa: Very welcoming to international guests.

Seagreen Guesthouse, Galle Fort: Charming.

-S – France

 
December 04, 2012 : Charmaine [consultant] was very efficient and helpful during the booking process. Ranjith [driver/guide] was helpful, respectful and professional. We felt comfortable and relaxed at all times. We highly recommend him.

Rafters Retreat, Kitulgala: Great food.

Slightly Chilled Yellow House, Dalhousie: Basic, clean, spacious rooms. Lovely views, staff and food. Excellent value for money.

Zion View, Ella: Amazing location. Staff nice, owner not very friendly.

Uda Walawe Safari: Excellent jeep and guide – feels like you have the park to yourself!

-SR – London, UK

 
December 04, 2012 : Farad [driver/guide] was courteous and helpful throughout. Whilst he could not do enough for us, he was not overly attentive. He was always punctual and smartly-dressed and the car was immaculate.

Villa Talangama, Talangama: Lovely place to ‘recover’ after the journey.

Maya Villa, Tangalle: Lovely place but very remote.

Frangipani Tree, Thalpe: Nice location.

Yala Safari: We saw lots of wildlife.

-FW – UK

 
December 02, 2012 : Sunil [driver/guide] was excellent in every regard. He was gracious, friendly, hospitable and knowledgeable. A true delight, he made us feel both safe and welcome.

Ulagalla Resort, Anuradhapura: Perfect! This place is golden. Staff, food and room all at the top of the charts.

-LA

 
December 01, 2012 : Sanjeewa [driver/guide] drove extremely well, always careful and calm. He was punctual, very knowledgeable and courteous.

Galle Fort Hotel, Galle Fort: Beautiful historic buildings, great location.

The Safari, Tissamaharama: Truly beautiful spot – calm and tranquil. Excellent location for safaris, wonderful bird-watching. Staff very friendly and professional.

Zion View, Ella: Delightful. Wonderful views, staff very kind and helpful. Good base for walking, e.g. Adam’s Peak.

Yala Safari: Excellent.

-KR – UK

 
November 30, 2012 : Always prompt reply to emails.

Villa Kalapuwa, Thalhena: Very peaceful and remote. Limited drink options.

Rainforest Eco Lodge, Deniyaya: Staff very lovely. Accommodation is clean and lovely. Very different but enjoyable.

Chaaya Wild, Yala: Lovely hotel. Service very good, pool great. Our favourite place.

Yala Safari: Well organised with good guides.

-VM – Edinburgh, Scotland

 
November 29, 2012 : Dilhari [consultant] was a constant, reliable contact, helpful in every way. Prabath [driver/guide] was exactly what we’d hoped for – excellent.

-NR – UK

 
November 29, 2012 : Dirk [consultant] was very helpful when customising our itinerary. Ananda [driver/guide] was wonderful, making our stay in Sri Lanka fun and fantastic. We cannot recommend him highly enough.

Hideaway Wathuregama, Wathuregama: A little too secluded and remote.

Lavender House, Pussellawa: Staff were exceptionally attentive.

Dambulla Cave Temple: Fantastic, fully worth the climb!

Sigiriya Rock: Our favourite – highly recommend.

Tea Plantation: Stunning views en route.

-JA – New York, USA

 
November 27, 2012 :  

Villa Talangama, Talangama: Blissful surroundings. Great curry, whirring ceiling fans and a pool all to myself. I woke up to watch the buffalos wandering past and was told I could have that curd on my table the very next day.

-DH – York, UK

 
November 26, 2012 : Excellent response time during booking process and when I requested changes they were made immediately. Journey times need to be revised by Red Dot. John [driver/guide] was a very good driver – I always felt safe with him. Did not really guide me – suggested I hired a guide for each excursion.

Wild Grass Nature Resort, Sigiriya: Quiet – lonely for one travelling alone.

Clove Villa, Kandy: Really lovely hotel.

Temple of the Tooth: Excellent.

Tea Factory: Very good.

-ED – London, UK

 
November 25, 2012 : Booking was smooth with fast and concise communication. We were lucky to get Ram [driver/guide]. His knowledge is amazing and he is a very safe driver. Everything was exceptional.

Hibiscus Garden, Tissamaharama: Expected more from the place – disappointed.

Zion View, Ella: Room basic for the price. View good, staff and food great.

Palm Garden Village, Anuradhapura: Restaurant service was dreadful. Everything else was good.

Yala Safari: Good guide and vehicle.

Sigiriya: Great experience.

Snorkelling: Good.

-KM – Ahmedabad

 
November 25, 2012 :  

Villa Araliya, Negombo: Basic but comfortable. Fine for a one night stay.

Green Paradise, Dambulla: Slow service at reception. Buffet only option for dinner. Lovely pool area. Nice, new hotel – we enjoyed our stay.

Clove Villa, Kandy: Staff lovely and very attentive. Beautifully decorated with lovely bathrooms. Peaceful location outside of Kandy. Good food and reasonably priced. Loved our time here.

Zion View, Ella: Basic, spotlessly clean rooms with incredible views. No air-con. Great food and staff.

Hibiscus Garden, Tissamaharama: Nice pool, good service.

-OB

 
November 24, 2012 : Sumedha [driver/guide] was the best driver/guide we’ve ever had – his experience and knowledge of Sri Lanka was invaluable. He was polite, helpful and fun, as well as being a safe driver. Strongly recommend him!

Wild Grass Nature Resort, Sigiriya: No mosquito net. Bit too quiet for us, felt lonely.

Melheim Resort, Haputale: Basic room, delicious food, excellent service.

Chaaya Wild, Yala: Big resort feel, expected something more private. Friendly staff, slow service, good a la carte menu. Comfortable, stylish rooms.

Frangipani Tree, Thalpe: Beautiful location. Spacious, comfortable room. Excellent food and service. Fantastic pool.

Temple of the Tooth, Kandy: Beautiful.

Spice Garden: Touristy. Pushy guide.

Kandula Safari: Great! Best sighting of elephants.

Polonnaruwa: Very interesting and beautiful.

-JT – Switzerland

 
November 24, 2012 : Aravinda [driver/guide] was polite and friendly and went out of his way to be helpful. His knowledge was excellent and he made us feel very welcome in Sri Lanka.

Galkadawala, Habarana: Unique hotel. Staff very friendly.

Zion View, Ella: Staff lovely.

-PG

 
November 24, 2012 : We loved Numanu [driver/guide] and would recommend him to everyone. He has outstanding knowledge of Sri Lanka and gained our complete trust very easily.

Amaya Lake, Dambulla: Great facilities, especially the pool. Room was far away from the main hotel.

Ranna 212, Kahandamodara: Very good! Great room, facilities and service. Beach setting is beautiful.

98 Acres Resort, Ella: Amazing location and views. Food very good, service great. Really enjoyed it here.

Sigiriya Rock: Very good.

Dambulla Cave Temples: Beautiful!

-GF – London, UK

 
November 23, 2012 : Wijekoon [driver/guide] is an excellent tour guide. He is very knowledgeable, friendly, helpful and a safe driver. He made our tour a real success!

Thilanka Resort and Spa, Dambulla: Food is average.

Queens Hotel, Kandy: Excellent location and service. Rooms need updating. Good breakfasts.

Mountain Heavens, Ella: Stunning location. Service very good, food excellent.

Sigiriya Rock: Stunning views.

Dambulla Cave Temples: Beautiful – almost unbelievable to see.

Temple of the Tooth: Very interesting but busy.

Kandy Dancing Show: Impressive and colourful – very enjoyable.

-NJ – Cardiff, Wales

 
November 20, 2012 : Thushara [driver/guide] was a very safe driver. He proactively made suggestions to cut travel time on excursion days and had a very positive attitude. He was professional and punctual and did all he could to make our holiday a success.

Back of Beyond - Pidurangala: Very much enjoyed experience.

Hill Club, Nuwara Eliya: Very much enjoyed it here.

Mountain Heavens, Ella: No hot water during peak times. View stunning from balcony. Enjoyed it here very much.

Talalla Retreat, Matara: Quiet beach location is excellent, very isolated. Rooms are very nice, good facilities. Food okay.

Whale Watching: Fabulous experience.

-BC – Singapore

 
November 19, 2012 : Ananda [driver/guide] is an asset to your business. We could not fault him.

Zion View, Ella: Food lacked variety.

Zion View, Ella: Food lacked variety.

Thambapanni Retreat, Unawatuna: Staff too pushy about eating in hotel restaurant. Restaurant staff ill-trained and unpleasant.

Hot-air balloon, Sigiriya: Excellent!

-AB – Australia

 
November 19, 2012 : RedDot provided us with an excellent itinerary programme. Prasanna [driver/guide] could not have been better – perfect!

Kassapa Lions Rock, Didgampathaha: Attentive service from staff.

The Kandy House, Kandy: Very good service from staff.

View Point Villa, Ella: Room not cleaned during stay.

Bandarawela Hotel, Bandarawela: Excellent hotel – very comfortable stay. Highly recommend.

Lake Lodge - Colombo: Central location.

-JH – Spain

 
November 18, 2012 :  

Horton Plains: Beautiful.

Sigiriya Rock: A must do! Definitely must see.

Polonnaruwa: Must do!

Tea Factory: Interesting, lovely surroundings.

-TH

 
November 18, 2012 : Raj [driver/guide] was very helpful and informative – would definitely use again.

Kalus Hideaway, Uda Walawe: Best service of the trip.

Yala Safari: Very good safari.

Uda Walawe Safari: Very good guide and park.

-NL

 
November 17, 2012 : Jonah [consultant] arranged a wonderful trip for us – the accommodation was first class. Shane [driver/guide] was excellent. He was courteous, knowledgeable and patient and his car always clean and comfortable.

-SV – UK

 
November 17, 2012 : In general the booking process was very efficient, with all our needs respected and included.

Galle Face Regency, Colombo: Rooms are a little old. Dinner could be improved.

Galkadawala, Habarana: Outstanding experience. Very friendly staff, great food.

Clove Villa, Kandy: Very good staff.

Horton Plains: Great trip – long drive from Ella.

Yala Safari: Great!

-SK – London, UK

 
November 17, 2012 : Dilhari [consultant] was phenomenally responsive to all requests. Sarath [driver/guide] was extremely helpful and friendly. He made the journeys very comfortable.

Avani Kalutara Resort, Kalutara: Location beautiful and room comfortable. Some basic facilities missing.

Thilanka Hotel, Kandy: Room not comfortable, poor service.

Cinnamon Grand, Colombo: Super experience here!

-AM

 
November 17, 2012 : We were very impressed with the speed that Charmaine [consultant] got back to us and how informative she was throughout the booking process. Thissa [driver/guide] was great! Helpful and a with a great sense of humour, no request was too big or too small. We enjoyed being greeted by his smile every day.

Victoria Golf Chalets, Kandy: Wonderful food and staff!

Cinnamon Island and Virgin White Tea: Amazing!

-RO – Singapore

 
November 16, 2012 : Charmaine [consultant] provided an easy, efficient and enjoyable booking process for us – she is an asset to your team! Sunil [driver/guide] has been a pleasure to spend time with. He is kind, informative and a safe driver. We recommend him to everyone.

Waters Edge Tisawewa, Anuradhapura: Friendly staff, delicious food, clean bungalow. Lots of insects!

Jetwing Vil Uyana, Sigiriya: This hotel is amazing! Loved staying here. Brilliant staff, stunning hotel, amazing food and service, fantastic room.

The Wallawwa, Kotugoda: Beautiful! Rooms, staff, food and restaurant – great.

Pinnawala Elephant Orphanage: Thoroughly enjoyed this.

-LB – Doha, Qatar

 
November 15, 2012 : We booked late and the service we were given was very helpful. Red Dot were very keen to understand and match our requirements and were patient when we made changes. You provided us with a very enjoyable holiday. Kumar [driver/guide] was always helpful. He was friendly, interested and knowledgeable and always concerned for our safety.

Rainforest Eco Lodge, Deniyaya: Great location, very attentive staff. Excellent food.

Sharon Inn, Kandy: Very clean, helpful owner. We were well looked after.

Zion View, Ella: Great breakfasts, fabulous views.

Train – Kandy to Ella: Spectacular.

-BM – UK

 
November 14, 2012 : RedDotTours provided us with an excellent service throughout and we recommend you to everyone with no reservations.

Angelo’s [driver/guide] knowledge and politeness was beyond our expectations. Highly recommend.

-MR – Quebec, Canada

 
November 13, 2012 : Hasantha [driver/guide] is excellent – would definitely recommend.

Yala National Park: Extremely knowledgeable safari guide.

-BS

 
November 12, 2012 : Sunil [driver/guide] was very helpful and made our trip extremely enjoyable.

Jetwing Vil Uyana, Sigiriya: Excellent place to stay.

Jetwing Lighthouse, Galle: Beautiful setting, terrible service.

Sigiriya: Great experience, really enjoyed the walk.

Kandy dancers: Very entertaining!

-LH – Australia

 
November 11, 2012 : Couldn’t fault the booking process. Luxman [driver/guide] has been an absolute pleasure to have as a companion. He is very knowledgeable about all aspects of Sri Lanka and recommended some great stops for us along the way. We highly recommend him as he gave us a wonderful tour.

The Wallawwa, Kotugoda: Hotel is beautiful and restaurant has great food. Excellent location for a stop before beginning our journey to Sigiriya.

Jetwing Vil Uyana, Sigiriya: A unique hotel where you can enjoy the nature reserve whilst having easy access to Sigiriya and Kandula National Park. Very good restaurant.

The Kandy House, Kandy: Beautiful hotel, delicious food, good location for some peace away from the city.

Chaaya Wild, Yala: Great hotel: clean room, helpful staff and a wide range of food. Amazing experience with the animals roaming around.

Kandula Safari: Amazing experience! Highly recommend.

Yala Safari: One of our highlights of the tour. Saw a leopard!

Sigiriya: Fantastic trip.

-TC – London, UK

 
November 11, 2012 :  

Jetwing Vil Uyana, Sigiriya: Excellent location. Friendly staff, great food.

Ellerton, Kandy: Lacks local ambience. Uninspiring food, limited choice.

Polonnaruwa: Very interesting, enjoyed it!

Dambulla Cave Temple: Very good to experience.

-LD – UK

 
November 10, 2012 :  

Heritance Kandalama, Kandalama: Food is rather pricey.

-LMC – Singapore

 
November 10, 2012 : Lukmanie [consultant] was very efficient and helpful – a pleasure to deal with. Bernard [driver/guide] was very good. He taught us many interesting things about Sri Lanka.

-AR – Australia

 
November 04, 2012 : Boniface [driver/guide] was a safe driver and always helpful and professional.

-SF

 
November 04, 2012 : Lahiru [consultant]is very courteous, customer service-orientated, calm and mature. George [driver] met us at the airport and was very unfriendly. Bernard [driver/guide] was with us for the rest of the trip – what a difference! He was passionate, bubbly, informative and professional and made our trip very enjoyable.

The Wallawwa, Kotugoda: Hotel looks very run down from the outside.

Ulagalla Resort, Anuradhapura: Large, luxurious villa. Fantastic massage!

Theva Residency, Kandy: Great location – beautiful views. Room poorly finished – dirty corners, poorly painted, no cupboard. Blocked drain in bathroom.

Ceylon Tea Trails Tientsin, Dickoya: Very attentive service. Food average.

Chaaya Wild, Yala: Nice room. Good location. Great variety of food.

-FH

 
November 04, 2012 :  

Jetwing Vil Uyana, Sigiriya: Checked out early – would not recommend.

Ceylon Tea Trails Castlereagh, Dickoya: Superlative. Gracious and attentive service.

-MM – UK

 
November 03, 2012 : Boniface [driver/guide] did a really good job. He was very pleasant and drove well in awful conditions.

Galle Face Regency, Colombo: Gracious old hotel in need of a well-deserved freshening up.

Nilaveli Beach Hotel, Nilaveli: Staff mostly surly and bored.

Amaya Hills, Kandy: Very pleasant. Great live music at dinner.

Grand Hotel, Nuwara Eliya: Just glorious. Excellent value for money.

Elephant Beach Ride: Rather basic, staff push for tips – would not recommend.

Sigiriya Rock: Fascinating.

--

 
November 02, 2012 : Sunil was a very agreeable and knowledgeable driver.

Chaaya Wild, Yala: Handy proximity to Yala National Park – wild animals on hotel premises were exciting for the children.

Uda Walawe National Park: Excellent guide, very interesting safari.

Yala Safari: Very busy but very good.

-SD – Oman

 
November 02, 2012 : Sila [driver/guide] was very friendly and professional. His estimations of the time duration of our journeys was often inaccurate.

Turtle Bay, Kalametiya: Great beaches, nice facilities.

Mangrove Garden, Tangalle: Great set-up, very attentive staff.

Galle Fort tour: Informative and fun.

Bird Sanctuary, Turtle Bay: Relaxing with beautiful scenery.

Yala Safari: Tough roads, interesting wildlife.

Moonstone Mine, Hikkaduwa: Interesting but not spectacular.

-MB – Doha, Qatar

 
November 02, 2012 : Lukmanie [consultant] was slow to respond initially but then easily accommodated our tailor-made travel plans. Excellent information on website. Shane [drvier/guide] made our trip to Sri Lanka a very special experience. A knowledgeable and friendly guy, Shane ensured that our trip was fun as well as informative. We feel we have made a good friend and highly recommend him to all – we could not have asked for a better guide.

Ellerton, Kandy: A wonderful experience in every way – rooms, food and service all fantastic. Would definitely stay here again and do not hesitate to recommend.

-MP – Dubai, UAE

 
November 01, 2012 : Felt that the booking process could have been quicker. Shantha [driver/guide] has provided excellent service. He has been very patient and accommodating with our children, is very knowledgeable and has been prompt at all times. Excellent driver.

Ice Bear, Negombo: Room clean, food good.

Sigiriya Village, Sigiriya: Lovely hotel. Bathroom shabby, room a bit small. Pool very nice.

Sharon Inn, Kandy: Room clean but over-crowded with furniture. Unpleasant owner. Food good.

Grand Hotel, Nuwara Eliya: I wish we had not stayed at this hotel. Would not recommend to others.

-MM – Muscat, Oman

 
November 01, 2012 :  

Sigiriya: Excellent. Steps a little tired in places.

-CJ – Muscat, Oman

 
October 31, 2012 : Naren [consultant] was extremely helpful, offering insightful and inspiring suggestions. Naren had no impatience or frustration with our many alterations.

Sigiriya: Well worth the effort – it is amazing and the views are to die for!

Yala Safari: Excellent.

Temple of the Tooth: Very interesting and an incredible atmosphere.

Polonnaruwa: A really good day out – be ready for the ‘hard sell’.

Train to Haputale: A ‘must do’! Scenery is beautiful.

-HM – UK

 
October 29, 2012 : We had no issues with Herman [driver/guide]. He was very helpful and a decent person.

Melheim Resort, Haputale: Liked this hotel very much.

South Point Abbey, Kathaluwa: Too much traffic sound.

-BB – Istanbul, Turkey

 
October 28, 2012 :  

Sigiriya Village, Sigiriya: Best quality hotel for the price of the trip.

View Point Villa, Ella: No hot water. Over-priced for service, superb location.

Temple of the Tooth: Very good.

-EM – Bangkok

 
October 28, 2012 : Overall the booking process was a very positive experience.

-MF

 
October 28, 2012 : Bernard [driver/guide] was friendly, helpful and informative. Also a good driver! Would recommend.

Horathapola Estate, Horathapola: Wonderful breakfast, great service.

Master Campers, Wildlife Parks: Best food! Fantastic experience.

-GF – Singapore

 
October 28, 2012 : Herman [driver] is a true gentleman. Reliable, good-natured and a safe driver, he does his best at all times to get you to the next location on time and in comfort. He is very knowledgeable and went above and beyond for us several times during the trip.

Villa Kalapuwa, Thalhena: Stunning hotel, gorgeously designed in a beautiful location. Attentive staff.

Wild Grass Nature Resort, Sigiriya: Lovely design, beautiful setting amid the jungle. Very attentive staff. Good food, Western prices.

Lavender House, Pussellawa: Exquisite hotel. Brilliant views, loved the infinity pool.

Borderlands, Kitulgala: Staff were supportive and encouraging. Great fun!

98 Acres Resort, Ella: Beautiful views. Quite remote. Wonderful chef!

The Safari, Tissamaharama: One rude waiter, other staff lovely. Good location for safari.

-RP – Australia

 
October 28, 2012 :  

Pinnawela Elephant Orphanage: Very good – children loved it.

Sigiriya Rock: Excellent.

Dambulla Cave Temples: Fantastic.

Temple of the Tooth: Very nice.

Royal Botanical Gardens: Very beautiful.

-SV – Abu Dhabi, UAE

 
October 26, 2012 : Lukmanie [consultant] provided very personal service and was very well organised. We felt very well informed and appreciated all the general information about Sri Lanka. Rathna [driver/guide] was most impressive. An excellent driver and very helpful, we felt safe and relaxed at all times.

Borderlands, Kitulgala: A gem of a place – lovely tents. Clean showers and toilets, scrumptious and plentiful food. Very relaxed atmosphere.

-RG - Dubai, UAE

 
October 23, 2012 : Lahiru was a very friendly consultant. Our driver/guide was attentive and helpful and assisted us in any way he could. His vehicle was unsuitable for half of the roads of our journey – a 4X4 would have been better.

Frangipani Tree, Thalpe: Great service, good food, wonderful location.

Rainforest Eco Lodge, Deniyaya: Excellent location, outstanding wildlife guides.

Warwick Gardens, Ambewela: Simply beautiful! Unreliable connection on card machine when paying.

Horton Plains, World’s End: Very enjoyable walk with knowledgeable guide.

Polonnaruwa: Excellent guide, very interesting.

-DE – France

 
October 21, 2012 : Kevin [driver/guide] was fantastic. Very knowledgeable and great with our son.

Sigiriya Village, Sigiriya: Room was quite dark.

Elephant Ride: Very good.

Dambulla Cave Temple: Very good.

-GF

 
October 21, 2012 : Jamal [driver/guide] is excellent. He was helpful and did everything he could to make our experience enjoyable. Good balance between guiding us and letting us explore ourselves.

Heritance Kandalama, Kandalama: Beautiful location, excellent service. Overall a fantastic experience.

Villa Rosa, Kandy: Spectacular views, couldn’t fault the service. Top home-cooked Sri Lankan food.

Hibiscus Garden, Tissamaharama: Very nice. Friendly staff, limited English.

Sigiriya Rock: Very interesting. We would advise others to not bother with a guide.

Temple of the Tooth: Interesting and fun!

Yala Safari: Excellent – really enjoyed!

-DB – London, UK

 
October 17, 2012 : Charmaine [consultant] was always very helpful and responsive.

Bernard was an excellent driver/guide. A real pleasure to be with.

-DG – UK

 
October 16, 2012 : Rathna [driver/guide] was absolutely the best. Always prompt, professional and willing to help.

CASA Colombo, Colombo: Outstanding service!

Ceylon Tea Trails Castlereagh, Dickoya: The best experience we had in Sri Lanka!

Tea Trails: Fantastic experience! Excellent and entertaining tour guide.

Uda Walawe National Park: This was an unforgettable safari. A true earthy and adventurous experience.

-KN – Australia

 
October 16, 2012 : Charmaine was pleasant and professional. She was very prompt and efficient and provided a clear overview of our itinerary. Prasanna [driver/guide] is an excellent driver with very good local knowledge. Kind, caring and helpful, we do not hesitate in recommending him to others.

Chaaya Blu, Uppuveli: Service could definitely be improved.

Helgas Folly, Kandy: Great atmosphere, excellent service. Bathroom could be improved.

Kulu Safaris, Uda Walawe & Yala: Great manager, food was amazing! Had a great time here.

Aditya, Rathgama: Looks stunning, poor service, disappointing food.

-KV – Sydney, Australia

 
October 15, 2012 : Jonah [consultant] was great, responding right away and flexible with our requests. Shane [driver/guide] was very helpful and courteous. Highly recommend.

St Lachlan Hotel, Negombo: Nice hotel – could be a little cleaner. Very nice staff.

Jetwing Vil Uyana, Sigiriya: Excellent hotel! Highly recommend.

Hideaway Arugambay: Excellent hotel, best food in Sri Lanka.

Hibiscus Garden, Tissamaharama: Very nice – food okay.

CASA Colombo, Colombo: Excellent hotel – highly recommend. Room and staff were spectacular.

Tea Plantations: A highlight!

-AC – New York, USA

 
October 14, 2012 : Jonah [consultant] took a long time to answer emails.

Renuka Hotel, Colombo: Musty room, noisy traffic outside.

Sigiriya Village, Sigiriya: Fantastic setting in the jungle.

Queens Hotel, Kandy: Old-fashioned charm. Central location. Noisy, comfortable room.

-PW – Sussex, UK

 
October 12, 2012 : Jonah [consultant] suggested an excellent itinerary and was very helpful during the consultation process. My experience with Red Dot has been excellent. From the moment we left the airport, we felt well cared for by our driver/guide. His knowledge and love of Sri Lanka made our holiday brilliant. He was punctual, an excellent driver and his vehicle was always pristine. Our holiday would not have been half as good without him.

Kassapa Lions Rock, Didgampathaha: Excellent chalet accommodation. Spotlessly clean and extremely comfortable, wonderful staff.

Clove Villa, Kandy: Beautiful accommodation. Warm hospitality and excellent food. Highly recommend!

St Andrews Hotel, Nuwara Eliya: Staff excellent, bar wonderful. We had a lovely stay here.

98 Acres Resort, Ella: Great potential. Bathroom flooded, insects in room, reception staff not concerned. Restaurant staff excellent and food great.

Priyankara Hotel,Tissamaharama: Loved this hotel! Great staff, room, food and pool.

Flower Garden, Unawatuna: Room dark and badly arranged. Pool and staff wonderful.

St Lachlan Hotel, Negombo: Fantastic hotel. Excellent room, lovely pool, delicious food.

Minneriya: Beautiful park, excellent guide.

Sigiriya Rock: Wonderful excursion – really interesting, amazing views.

Polonnaruwa: Fascinating ancient city.

Yala Safari: Brilliant – our guide was great.

-DG – Dublin, Ireland

 
October 09, 2012 : Naren [consultant] was very helpful throughout the booking process, always quick to respond to queries. Our driver was fantastic. Sociable but not too chatty, we really enjoyed his company and advice.

CASA Colombo, Colombo: Beautiful property. Room was something to behold! Breakfast very nice.

The Kandy House, Kandy: Just lovely. Staff are attentive, the property superb. Loved it.

-MJ – Birmingham, UK

 
October 05, 2012 :  

Palagama Beach, Alankuda: Dolphin/whale-watching unavailable when not peak season.

Colombo Courtyard,Colombo: Exceptional room.

Polonnaruwa: Very good.

Temple of the Tooth: Going during prayers was really special.

Wilpattu National Park: Stunning facility – saw a leopard!

-AM – Kent, UK

 
October 03, 2012 : Lahiru [consultant] was fantastic. Very responsive and flexible, with good ideas on hotels. Ashok [driver/guide] was one of the most conscientious guides I have ever had. Always punctual, smart, polite and organised. We were very well taken care of. He was patient, with a good attitude and positive spirit. We loved Ashok!

Queens Hotel, Kandy: Room a bit tired. Restaurant options nearly all poor.

98 Acres Resort, Ella: No alcohol license.

Chaaya Wild, Yala: Food was exceptional.

Mihintale: Very interesting and worthwhile!

Ritigala: Excellent site that we really enjoyed.

-KO – Cheshire, UK

 
September 21, 2012 : Booking process was very good. Jonah [consultant] was helpful and patient in suggesting options and amending our plans after we made a number of itinerary changes. William [driver/guide] was outstanding. He contributed greatly to our enjoyment of the trip and we absolutely recommend him 100%!

Jetwing Vil Uyana, Sigiriya: Stunning hotel and perfect base for the nearby excursions.

Queens Hotel, Kandy: Amazing hotel and location.

Heritance Tea Factory, Kandapola: Another outstanding hotel. Highly recommend.

-NL – Australia

 
September 18, 2012 :  

Governors Mansion, Dickoya: Service very good. Not a boutique hotel, very remote.

Zion View, Ella: Really special guesthouse – lovely food, amazing views.

Leopard Safaris- National Parks: Truly exceptional experience. Food was incredible.

White Water Rafting: Brilliant fun!

Train journey – Colombo to Hatton: Great experience.

Yala National Park: : Exciting safari.


-JL – Twickenham, UK

 
September 17, 2012 : Seelan [driver/guide] was superlative – we can find no fault with his service. We are deeply appreciative of his efforts to ensure our comfort and welfare during the journey and highly recommend him to others.

Heritance Kandalama, Kandalama: Superlative.

98 Acres Resort, Ella: Service at times unpolished, yet very earnest. Property rather ‘raw’, environment was spectacular. Very enjoyable stay.

Lunuganga, Bentota: Superlative.

Train journey – Kandy to Ella: Superlative.

Ayuvedic Massage, Colombo: Forgettable.

-SY

 
September 10, 2012 : Namunu [driver/guide] could not have been more helpful. Very knowledgeable and patient, he satisfied our every request. Highly recommend.

Heritance Kandalama, Kandalama: Overall, exceptional.

The Wallawwa, Kotugoda: Beautiful ho