Pre-booking train tickets
Our company is an online travel shop for holidays in Sri Lanka, which means we sell any aspect that makes up a holiday. This includes train tickets.
Booking train tickets in a country such as Sri Lanka can be a tricky and time-consuming business, as the procedures and technology are outdated. It is important that we give priority to our own holiday customers who expect and deserve high levels of service. We regret that we must therefore request a minimum spend of US$300 on travel and accommodation to seek to book train tickets on a customer’s behalf. We are sure you will find our prices competitive and our standards high.
When pre-booking tickets with us please note of the following:
- We can book first class (observation -class) and second class train tickets in advance. Third-class can be purchased on the day of travel.
- Full payment is required in advance (as part of the total cost of your tour).
- Tickets can only be confirmed 14 days before the start date of your holiday. We will refund in full, and as a priority, if we fail to obtain tickets.
- Tickets are issued on a first come-first serve basis and cannot be booked online.
- Government officials have priority, which means that tickets are sold strictly subject to availability, even after they have been confirmed.
- Train tickets are non-refundable once successfully purchased.
- Delivery arrangements will be stated on your Travel Voucher. Most often your tickets will be given to your assigned chauffeur-guide, but we can also arrange for delivery to your hotel (Colombo only) or for the tickets to be held at the station for collection.
Please note that first-class train bookings are notoriously difficult to secure during the following holiday periods due to high local traffic, but we will always endeavor to secure your booking:
- Christmas Holidays: 20 December – 5 January
- Sinhala and Tamil New Year: 1 April – 20 April
- Perahera season: July and August
First-class tickets can also be difficult to obtain in February, as it is peak season for tourists.
Traveling on the train is at your own risk. We cannot take responsibility in case of an emergency, but you could get in touch with our Operations team who will assist in any way possible. Trains in Sri Lanka do not have slide-open doors – there are no doors at all – therefore please consider your safety and do not lean out of the train during the course of the journey.
To arrange pre-booking, we have to pay a supplement to a third party. Our train ticket prices are therefore set above the basic ticket price and are as follows:
- Ticket price per journey (including admin fee): US$25 per person
- Hotel delivery Charge (within Colombo only): US$ 10 per group