When you buy an ATOL-protected air-holiday package from Red Dot Tours Ltd you will receive a Travel Voucher from us (or via our authorized agent through which you booked) confirming your arrangements and your protection under our Air Travel Organisers's Licence Number 5517. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information visit the ATOL website at www.atol.org.uk. Not all holidays and travel services offered and sold by us will be protected by the ATOL scheme. This protection applies primarily to air holidays from the UK.
FLIGHT TIMES AND OTHER ESSENTIALS:
Check your flight times on receipt of your tickets carefully. Minor adjustments to flight times may be made by the airline after the issue of our Travel Voucher. We do not accept responsibility for these. You should also ensure that your travel documents, passports, visas, driving licence, insurance details and moneys are in order.
We cannot accept responsibility for Force Majeure – defined in these booking conditions as any specific event which we, as the supplier of the services, could not reasonably have foreseen, influenced or avoided. These include war, or threat of war, riots, civil strife, terrorism, contamination, extreme or unusual weather conditions, volcanic eruptions, industrial disputes, changes to sports itineraries, natural and nuclear disasters, fire, flight cancellations or rescheduling by airlines or any similar event beyond our control.
In the event of an itinerary only part-booked by Red Dot, Red Dot cannot be held responsible for the failure of any component of the holiday for which it does not have direct responsibility. This includes any difficulty in finding Red Dot hotels, or collecting train tickets purchased by us, if customers choose to book accommodation-only deals and arrange their own transport.
Every holidaymaker, without exception, must possess valid travel insurance, and details of the policy must be stated before travel. Individuals must ensure that this travel insurance offers acceptable cover for the type of holiday undertaken. Red Dot Tours offer a variety of insurance packages for consideration. We will refuse travel for all those inadequately insured.
All tourists are strongly advised to check with their own medical advisers at least a month before travel on recommended innoculations, the need for malaria tablets, and to take other medical advice where their own health record suggests it is necessary.
NATURE OF OVERSEAS TRAVEL:
Bookings arranged by Red Dot Tours Ltd range from luxury to budget. We will make every effort to ensure that our planning is meticulous. But amenities and infrastructure can at times be comparatively underdeveloped. Delays, moments of discomfort and risk can naturally occur in all travel an in the tropics, insects in rooms are common. A booking with us is an implicit acceptance of these facts. Clients are advised to take sensible precautions at all time, and familiarise themselves with up-to-date information from independent and reliable sources.
NEGLIGENCE AND BREACH OF CONTRACT:
We will only accept liability for incidents that arise as a direct result of our proven negligence, or that of our suppliers, in respect of arrangements forming part of your holiday itinerary, in cases where all your holiday accommodation and transfers are arranged by us for the entire extent of your stay. This applies to illness, injury and/or death.
NOTE: WE DO NOT ACCEPT LIABILITY FOR THE NEGLIGENCE OF OUR SUPPLIERS IN ACCOMMODATION-ONLY BOOKINGS.
PERSONAL LOSS, INJURY AND ILLNESS (UNCONNECTED WITH ARRANGEMENTS MADE BY US):
Should you, or any member of your group, suffer loss (such as baggage or valuables), serious illness, personal injury or death during your holiday, we, or our stated representatives, will provide sympathetic advice and guidance at our/their discretion. This must be carried out in conjunction with your personal travel insurance policy.
We guarantee that your holiday will not be subjected to surcharges, except where our costs rise because of (i) flight levies or (ii) changes in Government policy. We will not surcharge for exchange-rate fluctuations.
Red Dot support on your itinerary is provided in the first instance by your chauffeur-guide if - as recommended - you have booked transport with us. Further support is available from our dedicated customer care staff in Colombo, or in Delhi in the case of India tours. We do not provide holiday reps.
Red Dot never, under any circumstances, recommends or guarantees the value or the quality of any additional product not clearly itemized on the Travel Voucher and which may be purchased during an itinerary arranged in part or whole by Red Dot Tours, even in the case where the product may have been discussed between a client and an employee or representative of Red Dot Tours. Determining the value of a product is entirely the client's responsibility. Red Dot has no duty to intervene in such circumstances.
YOUR TOUR CONTRACT AND ATOL PROTECTION:
Your contract is with Red Dot Tours Ltd, Orchard House, Folly Lane, Bramham LS23 6RZ, West Yorks, UK. All UK air holidays and flights offered by Red Dot Tours Ltd are ATOL protected by the Civil Aviation Authority. ATOL no 5517. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will refund any money you have paid to us. More details of the benefits of ATOL protection can be found at http://www.atol.org.uk
Note: This section applies to villa bookings only:
A security deposit equivalent to one day's rental may be required upon arrival and paid directly to the agent. The deposit will be used as security for any damages and/or additional charges incurred during your stay, as determined by the agent after reasonable advice. This amount, subject to any deducations, will be returned to you one month following your date of departure.
Note: This section applies to cricket tours (playing and watching) only:
CRICKET MATCHES (PLAYING AND WATCHING):
(i) Groups on a playing tour must designate a tour leader. The tour leader shall organise the collection of payments in line with booking conditions, provide a flights list and rooming list, and consult on itinerary changes. Red Dot quotes a total cost for the tour based on details provided.
(ii) Travel insurance on a playing tour must cover the playing of cricket matches.
(iii) Late withdrawals put playing cricket tours at risk of cancellation. Tour groups are advised to take safeguards, - such as privately-arranged deposits. Red Dot Tours Ltd accepts no responsibility for monies lodged with tour group leaders for these purposes. In the event of a group cancellation (by the tour leader), we will hold each individual equally liable for cancellation costs. In the event of individual cancellations, a refund will be provided based on Booking Conditions.
(iv) On playing tours arranged by us, all reasonable efforts will be made at all stages of planning to ensure that designated matches run smoothly, that conditions are acceptable and that opponents are of a satisfactory and comparable standard. In the event of a side cancelling a fixture, at whatever stage, all efforts will be made to provide a suitable replacement. But Red Dot Tours Ltd. cannot be held responsible for the postponement of matches due to inclement weather, or the failure of opponents to raise a side. Groundsmanship is an unpredictable art and the character of pitches cannot be predicted with certainty. Cricket is an unpredictable game, and a well-balanced contest cannot be guaranteed.
(v) In the case of spectator tours, all arrangements of matches are outside our control and we cannot be held responsible for changes in itineraries, including cancellations. However, we will seek to be responsive to all such instances, in line with our commitment on Recoverable Costs (see above). Cricket tours generally run during months of lightest rainfall, although it is an unavoidable fact of cricket that rain-affected matches are possible at any time of year.
Registered as a Ltd. Company at Companies House.
Company No: 4007363.
Directors: C Austin, D Hopps, KS Munasinghe, A Samarajewa, D de Silva.