Immediate payments: Immediate payment may be required by suppliers in certain circumstances to secure your booking. These occasions will always be advised to you before booking and stated on your Travel Voucher. Individual cancellation terms will always be stated. These may include: (i) Instant online hotel bookings. (ii) On-line flight bookings. (iii) Some peak-season accommodation bookings (eg Christmas / New Year).In the case of all other bookings, these schedules apply. (i) Upon receipt of Travel Voucher: 20 per cent of cost, or total amount if less than GBP £300, Euro 400 or US$500. Normally payable within seven days. (ii) Not less than six weeks before departure: 100 per cent of cost. (iii) Late payments or bouncing cheques will be liable, at our discretion, to an administrative charge of £5 and risk cancellation. (iv) Online credit-card payments are subject to an additional charge of 0.8 per cent. This contributes to our credit-card costs and helps to reduce our basic prices. There are no credit-card charges for automated online bookings. There are no charges for use of debit cards. (v) Customer must pay all bank charges in the case of a bank transfer. Failure to do so will invalidate your booking and will bring a further charge to cover bank charges (vi) There will be no additional postage fees, booking fees or other hidden charges. CANCELLATION BY US: We regard your holiday seriously. But we reserve the right to cancel your holiday in any incidence of Force Majeure (see clause below). In this event we will return all money paid by you and, wherever possible, offer an alternative holiday of comparable type and quality for your consideration. We cannot be held liable for any incidental expenses that you may incur during arrangements for a holiday that is subsequently cancelled by us. CANCELLATION BY YOU: In event of cancellation, in whole or part, we voluntarily return all recoverable costs. We reserve the right to levy additional admin costs of up to 5 per cent of total booking cost. We do not normally refund for early checkouts or no-shows. Any other cancellation charges (including transport, entrance fees etc) are determined on a case-by-case basis, whether provided directly or indirectly by us.Any individual wishing to cancel a booking with Red Dot Tours Ltd must immediately notify their sales consultant by email, quoting their ADFT number. The cancellation is timed from when we contact the supplier on your behalf and a delay is normal outside normal working hours. In the event of a group cancellation (by the tour leader), we will hold each individual equally liable for cancellation costs. Immediate payments: Any booking where an immediate payment was required will be clearly itemized on the Travel Voucher, as will be any individual cancellation terms that applies. These will provide the basis for a refund. Other payments: For all other payments, total cancellation charges on your booking will not exceed these maximum levels: After payment of deposit: Up to 100 per cent of deposit. Less than six weeks before departure: Up to 50 per cent of booking cost. Less than one month before departure: Up to 100 per cent of booking cost. You should check whether your travel insurance policy covers you for refunds.
NOTE: Red Dot offers additional guarantees concerning refunds in the clause on Terrorism and Personal Safety. TERRORISM AND PERSONAL SAFETY: Your personal safety is our prime concern. If the UK Foreign Office (or, in the case of non-UK travellers, the appropriate governmental body) advises -- after your booking has been made -- against travel to Sri Lanka we will guarantee the following refunds in the event of a cancellation by you. This clause overrides other cancellation clauses: Two months or more before travel: 100 cent of holiday cost. Less than two months before travel: Minimum 90 per cent of holiday cost. During your holiday: All recoverable costs. INFORMATION PROVIDED BY YOU: All information provided by yourself should be true and accurate. We will treat it confidentially and not forward it to any third party. We do not spam or supply mailing lists. We have a strict anti-fraud policy and take responsible steps to protect personal information such as credit card details. INFORMATION PROVIDED BY US: Red Dot will use all reasonable endeavours to ensure that information provided is free from errors and omissions and will correct any errors or omissions once notified of them. We cannot, however, be held responsible for misinformation that a reasonable person could not have expected us to know. Our opinions are our own. Whilst we rigorously strive for accuracy, these opinions are necessarily subjective to some degree. Occasionally, temporary local circumstances -- for example, emergency maintenance work, power cuts or off-season closure – can make advertised facilities unavailable. We do not take responsibility for consumer comments made in interactive areas of the site, but we do reserve the right to moderate them to comply with British law. ITINERARY CHANGES MADE BY US: All efforts will be made to provide your exact itinerary. Red Dot Tours Ltd reserves the right, however, in unavoidable or overriding circumstances, to make adjustments. All efforts would be made to ensure that these adjustments are in the spirit of the original itinerary and you will be informed as soon as possible. If exceptional circumstances (eg overbooking of hotel) demand an emergency change of accommodation while you are on holiday, we will refund you appropriately if the replacement hotel is cheaper and pay you GBP £25 / Euros 20 compensation for the disruption caused. ITINERARY CHANGES REQUESTED BY YOU: Red Dot aims to offer flexible itineraries. Once an itinerary is finalised, requests for changes to a group or individual itinerary will be considered, but they cannot be guaranteed and may, under certain circumstances, incur an additional premium. BEHAVIOUR: We expect reasonable behaviour at all times. If, in the considered opinion of our representatives or suppliers, your behaviour could cause danger to yourself or others, damage or persistent offence (including racism), you will be informed of the fact, and your holiday may be terminated without compensation. This is for the safety and benefit of fellow travellers. You may also be held responsible for wilful damage. COMPLAINTS PROCEDURE: Red Dot is fully committed to solving any problems at source to the benefit and contentment of all parties. Any complaints must be pursued as soon as possible with the supplier of the service (eg hotel manager), our local representative (if present), and our ground agents. If matters are not satisfactorily resolved, you must notify Red Dot Tours Ltd within 24 hours, by fax or e-mail, in a further effort to rectify the situation amicably. Red Dot provides you with appropriate contact numbers before travel and it is your responsibility to keep them safely. We reserve the right to refuse any liability or compensation if this arbitration procedure is not strictly adhered to. FINANCIAL PROTECTION (UK only) When you buy an ATOL-protected air-holiday package from Red Dot Tours Ltd you will receive a Travel Voucher from us (or via our authorized agent through which you booked) confirming your arrangements and your protection under our Air Travel Organisers’s Licence Number 5517. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information visit the ATOL website at www.atol.org.uk. Not all holidays and travel services offered and sold by us wkll be protected by the ATOL scheme. This protection applies primarily to air holidays from the UK. FLIGHT TIMES AND OTHER ESSENTIALS: Check your flight times on receipt of your tickets carefully. Minor adjustments to flight times may be made by the airline after the issue of our confirmation invoice. We do not accept responsibility for these. You must also ensure that your travel documents, passports, visas, driving licence, insurance details and moneys are in order. FORCE MAJEURE: We cannot accept responsibility for Force Majeure – defined in these booking conditions as any specific event which we, as the supplier of the services, could not reasonably have foreseen, influenced or avoided. These include war, or threat of war, riots, civil strife, terrorism, contamination, extreme or unusual weather conditions, industrial disputes, changes to sports itineraries, natural and nuclear disasters, fire, flight cancellations or rescheduling by airlines or any similar event beyond our control. INDEPENDENT TRAVEL: In the event of an itinerary only part-booked by Red Dot, Red Dot cannot be held responsible for the failure of any component of the holiday for which it does not have direct responsibility. This includes any difficulty in finding Red Dot hotels if customers choose to book accommodation-only deals and arrange their own transport. INSURANCE: Every holidaymaker, without exception, must possess valid travel insurance, and details of the policy must be stated before travel. Individuals must ensure that this travel insurance offers acceptable cover for the type of holiday undertaken. Red Dot Tours offer a variety of insurance packages for consideration. We will refuse travel for all those inadequately insured. INNOCULATIONS: All tourists are strongly advised to check with their own medical advisers at least a month before travel on recommended innoculations, the need for malaria tablets, and to take other medical advice where their own health record suggests it is necessary. NATURE OF OVERSEAS TRAVEL: Holidays offered by Red Dot Tours Ltd can range from luxury itineraries to programmes for the more budget-conscious. We will make every effort to ensure that our planning is meticulous. But amenities and infrastructure in many of the countries offered can at times be comparatively underdeveloped. Delays, moments of discomfort and risk can naturally occur in all travel. In the tropics, insects in rooms are common. Tourists booking any of our arrangements implicitly accept this as a fact of life. Clients are advised to take sensible precautions at all time, and before booking a holiday should take steps to familiarise themselves with up-to-date information from sources such as the Foreign Office. We carry a link to Foreign office advice on Sri Lanka and independent news reports on our website. NEGLIGENCE AND BREACH OF CONTRACT: We will only accept liability for incidents that arise as a direct result of our proven negligence, or that of our suppliers, in respect of arrangements forming part of your holiday itinerary, in cases where all your holiday accommodation and transfers are arranged by us for the entire extent of your stay. This applies to illness, injury and/or death.